Ask the Community

Hello, I had an issue in Miro. It worked well till i got message like "wait 30 seconds, i'm synching". Timer ended, nothing happened. I lost all my data i worked on. And I don't understand how to recover it. How should I check that everything is saved? Thank you

Hello dear, I recently heard somewhere that Miro might give a free account for sometime for those who work on COVID related projects.  Does anyone know how get at least 3-6 months account ? Thanks. 

Hi everyone, how to disable Jira connection notes in a free account? Thanks.  

Hi, I’ve seen some similar posts, but I am still a bit confused.  I am new to the Free plan, and am running a workshop with about 20 people who have never used Miro. I tried to invite a couple folks to test my board, but they never got the invite. (I sent invite via the Share button on the board). Do they have to have accounts already for me to be able to invite them? How do I invite them to my board? This is a group who have never even heard of Miro. Do I need to purchase a day pass for the participants? Thanks. I feel like I’m missing something super obvious. I’d love to use Miro for the workshop.

Hi All - I created a board under one team and I’m trying to move it to another team. I think I should be able to do it with the “Move accounts” menu item in the three dot drop down but when I activate the drop down that menu item isn’t there. Anyone got any ideas...this is currently driving me a bit nutty as moving a board between two teams should be an easy thing to do.

I have created various items in the Mind Map mode, but I would like to unlink one of the items and link it to a different item. E.g., in the attached screenshot, how do I unlink “grandchild 2” from “child 1” and link it to something else (e.g., to “child 2” or to “mother” or to “grandchild 1”)?    

Hi all   When I embed Miro into Notion, the frame borders are not visible e.g.    

Hi everyone - I’d like to run a remote workshop session with around 20 people next week. I am on the Team plan with just 5 seats. If I invite participants to the board for the session, will I be charged the $10 per user prorated per the time they have been on the board or is there an option to get them join for free?   Thank you

Hello, is it possible to create subgroup during a video chat session? I would like to operate a brainstorming workshop in which 2 different groups will have to work separately.    Thanks

Hi all, I’m experiencing a repeated failure of “Save as Image” function on my Windows laptop.  Once I’ve created a frame and choose Save as, a pop-up window briefly appears, it says ((modal.config.caption)), then changes to the usual Export pop-up window. However, the export doesn’t happen. Everything freezes until I reset the app.  Couldn’t find how to contact tech support. Any suggestions?

Hi everyone! Is it possible to invite quest viewers to video chat without making them register? I intend to have group online lessons of English but I don't plan to make every student my team member, just a guest with the right to join the video chat and edit the board (at least write something on it). Why do you tend to use external resources (Skype) for the video conference?

Isn't it possible to search only for boards that are out of the Group? It is difficult to extract only them from the list of All Boards.

Hi Everyone! Happy Friday As some of you may be already aware of, the product team just rolled out a new feature called Grids. It’s a new widget that helps to organize content. I’m looking for some inspiration on how to implement it in my own workflow.  Have any of you tried it out? I’d love to share some ideas here. More info on Grids can be found on our blog post - Introducing Miro Grids!  

Hi, I’m currently designing a workshop for a client. We will have 50 participants divided into 10 groups. Should I create one board per team or have everyone in the same board?  I’m not so sure I get the added value of both options   Thank you so much for your help,   Regards

hi all - i have a consulting package, did a quick road test today and it appears that: when i hit present, it doesn’t change guest editors screens to watch the presentation, and although i have the chat function on the lower menu, the guest editors don’t, so effectively chat doesn’t work… very grateful for any ideas!

I’m facilitating a brainstorming session for a non-profit and am considering using Miro.  My thought was to upgrade to Team plan and let them in as guest editors. The problem is that none of the 20 participants have used it, so I’m hesitant to introduce a new tool. What’s the best way to get non-users up to speed in a week? Or should I not force it at this time?

Hi, I recently joined a project that is using Miro so they invited me using my email, now I’m a member of the team.    I would like to ask if it’s possible to create another team - “my team” and have 3 new free boards while still being a member of the other team I joined?   Thanks.

Hi Everyone, We just wrapped up a three day retreat with 35 people. We collectively had the participants dream of what the world would look like in 2200 if it was green, clean and just. We built a board that started in 2020 and added events between 2020 and 2200.  The issue we are having is how do we share / communicate these boards with the attendees. Screenshots downloads using Miro are focused on one section of the timeline, so I’d have to break each timeline into 5 parts due to the length of each board. I would love to show the whole timeline in a landscape view so folks can scroll from left to right and view the timeline in a way that makes sense.   Anyone else have this issue and know how to present a long and wide board? 

I have a client who is using Miro (reason we signed up).   I am developing boards to use with them, and they are then going to use in their organisation.  How can I share my boards with them so they have that template in their space?

Hi there! I´m on Team Plan esp. to collaborate with Guest editors but I can´t make it work. When I click the share button it neither shows “Public access to the board by link” nor a possibility to choose their roll in the white board. Any suggestions? Thanks alot, Uli

I want to upgrade my account, I have 2 team members but in some board we have to invit more people to colabotare with the workshops. I would like to know all the posibilities and conditions to work on that way. It depends my decision to buy miro or not.

Hi!  I’m planning a systems mapping workshop to assess climate resilience in a geographical area. The workshop is usually done in person and participants use cards, place them on a map, and link them together. Due to the current situation we have moved to an online workshop hosted on Miro. We have created a board with a couple of maps and a large number of icons(cards) to be copy/pasted onto the maps by participants. Due to the scale we are working on, it requires quite a lot of zooming in/out and navigation to move from the map area and the icons. As seen during some tests, this can be difficult for some participants not familiar with tools like Miro.  Would there be a way to either:  Freeze a part of the board (similar for example to excel), so that the icons are always in views and can be quickly copy/pasted from the map?  Or; Creating a drop down menu that could be accessed from anywhere on the board? either through existing tools or

Where can I find the business canvases? I tried to find this canvas in the product but wasn’t able to find where to add them from...   https://miro.com/blog/introducing-app-development-canvas/

Looking for the ability to work on more than one team, without having to buy more than one license (or at least not more than 1 team and 1 consultant license), or to have a multi-team license or something. I have a team license with a small group that I frequently work with. However, I work with a number of other people on someone regular basis as well. I don’t want to have 5 Miro Team accounts and these people are all working independently of each other, so trying to manage the payments as a group does not make sense. And each other person has a team account or consultant account already.  Thought we could use the consultant version of Miro, and figured I might have to buy that in addition to the teams one, but it appears that will not work either, since it looks like I would have to pay for the consultant version, then have to add each other person on as a team member and pay for them. I don’t see a way to add a person who HAS an existing consultant

Hi! I plan a workshop with about 15 participants and a lot of different excercises. Now I fear that the participants will “get lost” if they want to go back to have a look at the Input I will display on my board and/or the results of the last excercise. How can I gather all participants at a specific place on my Board? thx in advance.