Interactive / Improvements to Journey Mapping, and Service Design Mapping
This.https://medium.com/airbnb-engineering/journey-platform-a-low-code-tool-for-creating-interactive-user-workflows-9954f51fa3f8With capability to:ability to toggle between view as seen in this medium article, and swimlane view Swimlane views; insert/splice premade micro journeys to more meta journeys (ability to reuse in other initiatives) pinpoint/identify moments that matter (MtM), linking to research documentation, and stakeholder KPIs (retains linking as reused - global link update (like tags)) JTBD and Persona swimlanes with MtM for each ability to add swimlanes that include Service Design Blueprint details (front of house, back of house, api calls, security calls) export function to spreadsheet tools… (Excel, Notion, Airtable, GSheets)Happy to share visual of a manual version we are working on.Goal:Repeatable, consistent SSoTruth for enterprise Strat-UX-PO-Dev teams to retain and maintain dependancies across multiple initiatives, limit IP loss, and reduce circular conversations