Ask the community

Not sure how to do something in Miro? Ask your peers here.

  • 4,363 Topics
  • 15,792 Replies

4363 Topics

T
TanjaPNew Here
posted in Ask the community

[KNOWN BUG] Miro Sketch plugin - Google login not working / board list error

Hi! I downloaded the plugin first time couple months ago, but couldn’t get the login working, so I avoided using it, but now I really could use it in my project. I tried again today and it is still not working.So I tried logging out & in to my Sketch, I removed the plugin and installed it again, but nothing helps.I have co-workers in the same Miro team who have created their Miro accounts separately to Miro (instead of using Google) and for them the plugin works. I wouldn’t want to have to create a new account just because this, especially as there is an option to use Google login, so it should work.Can anybody help? Version info:Sketch: Version 86 (142512) Plugin: 1.6.4 OS: macOS 12.3.1 (21E258) Steps:I choose the plugin & login I select “Use Google account” from the popup It asks me to choose an account and give password Then it shows Miro sign up / sign in, I choose sign in and get this: I click the sign in with Google, and then after a short processing I get this: 

6
Alyona
Mironeer
2 days ago
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Bill DorrBeginner
posted in Ask the community

[KNOWN BUG] mystery error ambiguous UI symbol

I am trying to copy a frame and it's contents from a board that I have edit access to and all I get is a "!". I am assuming that "!" means there is an error or it will not allow me to do this operation but there is no help for that...just the "!" no indication of what the error is or how to address it.

1
Ksenia Gritsai
Mironeer
7 days ago
C
Christopher ClintonNew Here
posted in Ask the community

[KNOWN BUG] Endless images loading issue

Yes, not resolved.  My team pays for this service and I will be opening a ticket.  Others that are experiencing this Please open a ticket as well, as it should help them know that it is an issue and to better understand what is causing the issue in order to fix their code.

11
B
14 days ago
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Diana SchneiderBeginner
posted in Ask the community

[KNOWN BUG] wireframe icons quality: low pixels?

recently the icons in the wireframe library are quite pixelated, with fuzzy edges, screenshot attached, does anyone else experience this and how can I improve it?   

4
Apollonia
Mironeer
14 days ago
D
Daniela FerreiraNew Here
posted in Ask the community

[KNOWN BUG] Can't open or save my web whiteboard

I created a free board on Web White Board by Miro and the 24h have passed so it's locked. I already tried signing in and signing up to a new account, and i still can't access it i get the message: "Hmm, that didn’t workThat page can’t be reached, but if you double-check it,we’re happy to try again."My Board link is: https://webwhiteboard.com/board/sXClE4dZ4szHTHLv2HKOTPaAexWx9nZc/ 

8
Alyona
Mironeer
16 days ago
Robert Johnson
Robert JohnsonVolunteer Community Moderator
posted in Ask the community

[KNOWN BUG] Some spreadsheet cells pasting as Text rather than Sticky Notes

I am creating this post to track some inconsistent behaviour regarding pasting spreadsheet cells on to a Miro board.The expected result is that the cells appear as Sticky Notes on the board. However, there have been some reports that Text objects are being created instead. My test data as two cells in Excel, Excel web app, and Google Sheets:I then pasted a single cell (the one with “one” in it) and then both cells at the same time.I did this in both the latest 64-bit stable Chrome and Miro desktop app from Windows 11.From my tests, I consistently got plan text when pasting a single cell from Google Sheets.Results:Chrome Desktop app Tagging @Kerrin and @JonoB here as they had reported the issue in an older post.

12
Robert Johnson
1 month ago
John Faig
John FaigBeginner
posted in Ask the community

[KNOWN BUG] FYI - Miro Next splash screen has no way to exit on Windows application

I clicked on the Miro Next email and viewed it in my Windows application.  Usually there is a “Return to Dashboard” button or link on these type of announcement screens.  There isn't one and I had to exit the application to get back to the “Boards” tab  

1
Colleen Curtis
Mironeer
2 months ago
K
KublaiboyBeginner
posted in Ask the community

[KNOWN BUG] Miro web clipper not saving screen shot

I installed Miro Web Clipper, used it to capture a full screenshot of a retail/eComm website homepage. But Chrome shows error. No screenshot has been saved to my Miro team library. Chrome showing error. Does anyone know what’s going on? Tried many times, not working. Very frustrating.  

2
Alyona
Mironeer
2 months ago
J
jzhpranaBeginner
posted in Ask the community

[KNOWN BUG] "Incorrect URL" error when embedding a Wordwall

Hello,I can’t Embed an HTML link from WordWall site. When I do it the follow error appears:"Sorry, it looks like the URL that you are using is incorrect. Please check the URL for typos and try again"Can you tell me what's going on? Some weeks ago everything was OK.Thank you. 

22
Robert Johnson
3 months ago
E
Edward SaenzNew Here
asked in Ask the community

Tracing specific comments to the user.

We have a Miro board that is open to a large group. is it possible to trace a given comment on the board back to the person that made it?

0
E
12 minutes ago
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Tom ROYERNew Here
posted in Ask the community

How to use Miro offline as a personal tool

Hi,I would like to use Miro not only as a team tool but also as a personal tool to have personal boards of my own mind maps. It becomes a problem when needing to work offline (ex: in the train with bad/no wifi). I understand Miro doesn’t work offline on colaborative boards as the timeline of modification would become hard to follow. But for a personal boards not shared, is there a way to work offline? Technicaly, if not shared, it would not be complicated at all, only would require to stock data on local hard drive.

12
J
26 minutes ago
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rhaynesBeginner
asked in Ask the community

dropbox issues on ipad

Hi folks, new to miro.  On my iPad I followed the directions and added the dropbox app from the marketplace but then dropbox does not appear on the upload menu.  So I can’t authorize dropbox or use it in any way.  I restarted the app on the iPad and even restarted the iPad itself but no dice.  I don’t think it has to do with my iPad account as I haven’t even gotten that far.  Can someone see if they can install dropbox and get it working on ios? 

3
I
3 hours ago
J
Juliusz KusiakNew Here
posted in Ask the community

New template placement on the board

While working with a team on a new feature, we wanted to add a template for a brainstorming session to an existing board. The new template has been created on top of other elements already present on the board.It got me wondering - what’s the point of placing the template above other elements, shouldn’t it by default always land on the very bottom as a basis for other stuff? Is there maybe an option to configure that in the application? Would make our lives much easier ;)

1
Nick_Miro
Mironeer
4 hours ago
M
Maud JennenNew Here
posted in Ask the community

Estimation on Jira Cards is not visible in Jira app

Hi guys, I tried the new estimation tool on my Jira cards, but the agreed estimation is not shown within Jira or on the cards on the Miro board. Does anyone know what can be the problem?Thanks, Maud 

0
M
6 hours ago
K
Kimmo J KyleBeginner
posted in Ask the community

Tips on working with a User Story Map and Jira

Ok, so a User Story Map is a beautiful thing - thanks Jeff Patton!And thanks Miro for having a great template / element to enable working with story maps and cards! So, you create a great user story map in two dimensions in Miro. Lots of talking with the team and customers and you’re all happy and understand better how the product is to work and what things you want to built first. Its all on the mapThen, things start to break down when you now have to move these stories from the map to Jira. Why? Well, because your company uses it and some of your CI/CD tools integrate to it and there’s commenting possibility and… uhProblems:Priority / rank, indicated on the story map is lost as you have to put everything to a flat backlog in Jira. When you look at Jira, you can’t be sure if the thing at the top of the flat backlog is the one yo should be working on, without double-checking the map in Miro If you have made a nice story description in Miro, you now have a duplicate in Jira and can’t te

7
K
8 hours ago
J
Judith BaumeisterBeginner
posted in Ask the community

Embedded Gsheet can not be added in Miro.

Hey, I embedded my Gsheet in Miro and it works fine but when I want to do a change or add somethin in the Gsheet directly in Miro it does not work anymore. I have a full license and I am as well the owner of the Gsheet, so I do not understand why I can not do it anymore (some weeks ago it worked!). Has anybody an idea what I can do more? I need it asap. Thanks and greetingsJudith   

0
J
10 hours ago
S
Simon HirtNew Here
posted in Ask the community

Not able to export board as Vector

I want to export my miro board to a vector file, but it always gives me the same error message. I have no idea why…  

0
S
10 hours ago
S
SmartEnglishSamaraBeginner
posted in Ask the community

Работа сервиса на территории РФ. Как теперь можно оплатить Miro?

Добрый день! Как теперь можно оплатить доску Miro. Система не принимает карты Visa, Mastercard, Мир. Спасибо!

17
A
10 hours ago
I
IffahNew Here
posted in Ask the community

Free license to access private board

Are the free plan members will be able to be invited / access a private board?

0
I
11 hours ago
T
TrunksUpNew Here
posted in Ask the community

Don´t show email addresses of participants

Dear allI have created a template for an activity where all participants move using symbols and a number. Key is to stay anonymous.If participants go to the share button and click on ‘share settings’, they would see the alias names but the real email addresses. Any way to not enable them to see this?Many thanksTrunksUp

0
T
11 hours ago
A
AmadeusSavoyNew Here
posted in Ask the community

Flowchart narrative

Hello, I am a narrative designer, it is very important for me to quickly create shapes and non-linear diagrams. In MS Viso, this can be done with a couple of clicks if you move the mouse cursor to the point (picture 1). There are problems with this in Miro: firstly, the duplicate figure is at a great distance from the original, and secondly, you cannot choose a different shape (picture 2). For example, I want a triangle to appear after the rectangle. Or, I want a red rectangle to appear after the blue rectangle. But I can not. Help me please. Thanks 

3
N
11 hours ago
B
Bert SlagmolenNew Here
asked in Ask the community

Sticky notes and authors

Is it possible to add automatically the name of the author to a sticky note? That way, working and brainstorming with group of people I (we all) can directly see who posted which notes.

16
R
12 hours ago
A
AnastasijaNew Here
posted in Ask the community

When zoom in / out some content disappears

This is a very annoying issues. Especially when I have to present to serious clients.I tend to add a lot of images to the board. So when I zoom out some of them just disappear!!! I have to zoom in to see them again.Can you please fix it?It looks terrible in presentations!

2
M
14 hours ago
R
REMINENew Here
posted in Ask the community

HELP ME!

Whenever I press a specific key ‘Backspace’ on the keyboard, the template window keeps popping up. I don’t want it. Can you help me?   

0
R
15 hours ago
N
Nikolaj Lyngbye KolbeNew Here
posted in Ask the community

Expected waiting time for Miro sales to return?

Hi allI have for a while been using the Team version of Miro, but is interested in investigating whether I can convince our IT department to buy a Enterprise version for my team and other departments.I have contacted the Miro Sales team a couple of times over the last 2 weeks through the form https://miro.com/contact/sales/?lead_source=Pricing&subject=company_plan to hear about pricing for the Enterprise version, but haven’t received any response.Does anyone know, how long a response time I can expect from the sales team at Miro?Thanks in advanceNikolaj

6
R
16 hours ago
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