Ask the Community

My name is Dana, and I am writing to ask if there are any possibilities for a free plan upgrade or a discount for users from Ukraine.I am currently based in Ukraine, and due to the ongoing difficult situation in our country, many people, including myself, face financial limitations. I truly appreciate Miro as a powerful and creative tool and would love to continue using it for personal, educational, or professional purposes.Could you please let me know if there are any special programs, discounts, or humanitarian access options available for Ukrainian users?Thank you very much in advance for your understanding and support.Best regards,Dana K.

Dear Miro Support Team,My name is Diana, and I am an online tutor from Ukraine. Currently, I am experiencing difficulties purchasing Miro plans due to the situation in my country. I find Miro extremely useful and effective for both my teaching and my students’ learning experience.I would greatly appreciate it if there is still a possibility for Ukrainian educators to access any advanced plans for free.Thank you for your support and for helping us provide high-quality lessons to our students.Kind regards,Diana 

Hi!I prefer to use Miro in my web browser and I’m trying to find a setting to stop Miro from launching my desktop app every time I open it in my web browser. 

HiI creatred an account as I am trying to get my department/company to use MIRO for colloboration across geographically differetly place locatioons and home offices.But I created on My Mac Mini - Everything good.Tried to access same account on my work Laptop as I am going to another office tomorrow. I could not. I said that my user and password did not matchChanged the Password on the laptop and I could not lok on the Mac Mini.And trying I get send a unique link each time and that I annoying and wil not workDon’t use SSO og G-Mail or …?.. Only mail and Password,What to do?PS - I am on a free accound until my boss see the light and approve for me and collegues

I am creating a complicated and very large diagram, and I don’t want all the details to be visible at first glance. That’s why I need nested diagrams. I would like to enclose child diagrams inside a block that appears on the top‑level diagram. The child diagram should be visible only when I double‑click the block to enter it. Two layers of nesting would be fine, but if possible, having three or four levels would be excellent.

Hello, dear Miro team!Today I tried to log into my Miro account through Google. First time it was successful, but then after log out and log in into another and then log in my acc, the process went like I was creating a new account. After logging in, all my boards and all my work disappeared.How do I recover my account with my boards?

Мне очень нужно их восстановить, т.к. там очень важная информация. Что делать? Вот ссылка на доску которая мне крайне важна: IMBA гипотезы - Miro

I’m experiencing a text rendering issue in Miro when collaborating with another person on the same board.When I create text using the Text tool, the word appears correctly on one line on my screen. However, when my student views the same word on the same board, the last letter often moves to the next line, as if the text box is slightly narrower on their side.For example: On my screen: wing On the student’s screen:wing This is my POV:And this is my student’s:As you can see,

Hello Miro Support Team,My name is Liliia, and I am an English language teacher based in Ukraine. I am writing to ask about free or discounted access to Miro for educational purposes.I would like to use Miro’s interactive board to create engaging and visual lessons for my students. It would be a valuable tool for collaborative activities, vocabulary work, and interactive tasks in the classroom.Could you please let me know what educational plans or discounts are available, and how I can apply?Thank you for your time and support.Best regards,liliyacherewko@gmail.com 

Hi!Miro used to offer some great “getting started” resources for people who have never been on a Miro board. Tutorials to practice doing basic things like navigating on a board, writing text, adding a sticky note, or adding a shape. You could watch the instructions and then practice the skills.It’s been a while since I shared resources like this with new users and none of my old links work anymore. I’ve been searching in the Academy and the help database and cannot find anything that is designed for this entry-level user to help them feel more assured in using a board. Because Miro is super intuitive - only once you’ve learned how to use it. The resources I’m finding that are for “getting started” are about creating and designing your own boards and upselling the AI features.Does anyone have practical resources to share with new guest users who may be technologically hesitant or unfamiliar with using much beyond basic word processing and browsing online?T

Dear Miro Support Team,I am a young teacher from Ukraine. I am reaching out to kindly request access to a free subscription for Ukrainians on your platform.When I first started using Miro, I was unfamiliar with the platform’s billing system, which led to some unexpected charges. Unfortunately, I was unaware of the free access program for Ukrainians at the time. Given the financial constraints many of us are experiencing, I would like to kindly apply for the free subscription. I hope you will understand the situation.Students liked the platform a lot. As a teacher, I would like to rely on 

Dear Miro Team,I hope this email finds you well. My name is Iryna Lutsiv, and I am writing to inquire about the possibility of discounts for Ukrainian users. I have learned that Miro may offer special pricing or support for Ukrainians, and I would be very grateful for more information on how to apply for such an opportunity.I regularly use Miro in my teaching practice, and it has become an essential tool for organizing lessons and engaging my students. As a Ukrainian educator, I truly value the chance to continue using your platform, and any assistance in this regard would be sincerely appreciated. Please let me know if there are any specific requirements or steps I should follow to receive this support.Thank you very much for your time and consideration. I look forward to your reply. 😊Best regards,  Iryna Lutsiv

Starting Monday, 3/16/2026, can no longer format specific text within a cell in a Grid component in Miro - the formatting control bar will NOT display to choose formatting options when selecting/highlighting specific partial text in a given column/cell; the control bar is now only available to apply for the entire cell contents. Anyone else encounter this or suggestions/workarounds? 

Dear Miro team,I am from Ukraine and I heard that you can provide free business plan subscription for Ukrainians as support. I use Miro for work (teaching English) and it’s an essential tool for me. I’ll be grateful if you give me access to business plan for free.My miro account gmail: dsevcova750@gmail.comThank you!

Hi everyone 👋I’ve been using Miro more for team workshops and brainstorming sessions, and while it’s super flexible, I’m always curious how others structure their boards for effective collaboration—especially when multiple people are editing at the same time.A few questions I’ve been thinking about:Do you use templates (and which ones are your go‑tos)? How do you keep boards organized so they don’t become cluttered during a live session? Any tips for guiding participants without taking too much control away from them? How do you balance freedom vs structure (e.g., pre‑defined zones vs free exploration)?Sometimes I find that without clear sections or activities, people can get lost or the board turns into chaos 😅 But too much structure can slow down creativity.Would love to hear how you all approach workshop prep and live facilitation in Miro—tricks, favorite features, or even l

hello. i have a paid subscription. I cannot remember the old user ID and password.  I would like to “transfer” my paid subscription to my new account.  (I think the old user name and password are tied to a former “employer” email address even though I paid for it. )how do i transfer this.  I paid 192 in September 2025.  I’d like to make use of this account but don’t know any details or where to start.  I figure worse case scenario, i just cancel the transaction with amex.   

I am trying to set up a subscription to use Business Plan. However, the system doesn’t accept my MasterCard payment and I can’t pay vian an invoice, as I only need one member subscription at this point. Would someone be able to help me out with this? Thank you! 

My boards and team members have suddenly gone missing. I did not change anything or delete anything, I am the team admin. Is this a Miro outage?

Hey, i used this video conferencing tool called Butter.us. absolutely loved it and found out that miro acquired it, and for some reason stopped it?! I got a pro version of miro to be able to access the video conferencing here but it isnt the experience that butter provided. how and when do i access the product butter built? @mirosupport

Hello Miro Support Team, I am writing to you as a user from Ukraine. I am currently a student and a trainer, and Miro has become an indispensable tool for my academic and professional activities. I use your platform for my scientific research, data analysis, and educational training sessions. Due to the current situation in Ukraine, it is difficult for me to maintain a paid subscription, but I rely heavily on Miro's advanced features for my analytical work and scientific projects. Could you please let me know if there are any options to provide me with a free Starter or Education subscription to support my work during this time? My account email: anikeievadaria@gmail.com Thank you for your support and for everything you do for the community. Best regards, Daria Anikeieva