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Ask the Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 9,030 Topics
  • 30,232 Replies
9030 Topics
Alyona
Mironeer
AlyonaMironeer
posted in Ask the Community
Here’s what to do if you can’t apply for Education plan, cause your email isn’t accepted

Currently, you need to have an email belonging to the educational institution domain to apply for the Education plan. In case you don't have one but are employed by or enrolled in an accredited institution, our support team will be happy to review your application outside of a standard submission process.Please add a message to this thread if you're unable to apply using this form https://miro.com/education-whiteboard/ and the community team will convert your message into a support ticket.

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Eca
Mironeer
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Clare vdwBeginner
posted in Ask the Community
How to stop the new 'turn into slides feature' unlocking frames

The new feature where frames can be turned into slides is causing havoc on my boards. It means that frames that were locked can be unlocked (even with the shield lock). The only way I have found to stop it is changing the access from ‘editor’ to ‘can comment’ but this means those with the board link cannot even add sticky notes (which we do a lot).Help please!! The impact this morning resulted in a chaotic session :(

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Akulina YumanovaNew Here
asked in Ask the Community
[KNOWN BUG] Bug with simultaneous editing

 Hello!I use the enterprise version of Miro, and everyone in the team has access to edit the board. In normal mode, editing is not difficult.When the team gathers together, it becomes impossible to edit the frame with the Kanban board together: while one person is editing their part, another cannot create or move cards.This makes collaborative work very difficult. The problem was discovered after April 1, 2025, and had not been noticed before.I would be grateful for your help with my issue!

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christinehill1
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Dima_bamaBeginner
asked in Ask the Community
Entering issue – prompted to "Tell us about your team"

Opening the link, Miro asks incoming questions every time I log in. What`s wrong with it?  

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lorena.a.arnalNew Here
asked in Ask the Community
Sign in to unlock, but then I cannot find it

Hi all, I created a whiteboard wihout having signed up, i’ve come back to it and it says:  This board is lockedBoards created with Miro Lite are available for 1 week. Yours will be deleted in 4 days. Sign up for free to unlock it. I have signed up, but I cannot find it and if I come back to that tab it keeps saying the same thing and does not let me do anything else.  Could someone help me unlock it, please?

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Eca
Mironeer
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techsupportNew Here
asked in Ask the Community
Can I add my PowerPoint speaking notes to my Miro board?

I’ve imported my powerpoint slides into MIRO, but I also want to add the speaking notes to my board so that collaborators can see the voiceover narrative description that would accompany the visual slides.  Thanks 

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Eca
Mironeer
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Rithika RajagopalNew Here
asked in Ask the Community
The New Miro Diagram Feature Destroyed my Board

Hi,Yesterday, I had tried the new Diagram feature and it just distroyed my board and the work. I have tried version history to restore and also look for turning the feature off, however, nothing worked. Can anyone help me?  

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Eca
Mironeer
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katarametinNew Here
posted in Ask the Community
Lost my work

I drag and dropped a bunch of pictures on my board, from a folder, and after being uploaded on the board, a big part of my work went missing. I tried to undo, but reached the end of possible undos, as each paste of each picture is treated as a separate action. (there were approximately 60 pictures). I have no idea where all the work went, is was missing exactly after the drag and drop. Is there any way to recover my work? I am on the free plan.

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Eca
Mironeer
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Danial AhmedNew Here
posted in Ask the Community
unable to view item in frame

i have made a flow on Miro inside the frame. now i cannot see the flow inside the frame. can anyone help me what's the reason and how to fix it. you can see the admin panel the flow is not showing only the sticker notes are showing  

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Eca
Mironeer
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Liza StereovaNew Here
posted in Ask the Community
Access issue: need ownership for my team

Hello. A team 'yasitsenglish' was created under my email address 'stereoliza4@gmail.com'. However, I am not the owner of this team and cannot manage it. I do not have the ability to change roles or settings. Since this team is registered to my email, I request that you assign me the 'Owner' role and restore my full administrative rights. Thank you.

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Eca
Mironeer
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Try8New Here
asked in Ask the Community
Why am i being billed?

I do not have a subscription why are you billing me? Ive gotten 2 charges from you all for $208.56.  I’ve disputed the charges w/ AmEx. Refund me and do not bill me going forward.

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Eca
Mironeer
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Andrea TavernaNew Here
posted in Ask the Community
Folder & Spaces

Is it possible to create a folder of differente spaces? For istance if any space of miro is used for containing a project, which might have different board, is it possible to create a cluster/folder of spaces to group spaces that reffer to a specific client? If is not possible, where is the form to submit a feature request?

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Eca
Mironeer
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kacatuk lapNew Here
asked in Ask the Community
My board was unexpectedly deleted

Hello,I am reaching out because my board was unexpectedly deleted. I had been using it for over a month, and although I am the owner of the board, I am unable to restore it. Could you please assist me in recovering it?Board link: https://miro.com/app/board/uXjVJQtfClM=/Thank you in advance for your help.

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Eca
Mironeer
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Vanessa ToyeBeginner
posted in Ask the Community
Starred Boards Missing

I have a number of boards starred from different teams that I’m not a member of. Usually I can access all of them from the “starred” section of the Home area but now it seems that any starred section only represented the starred boards from that team. If I go to the starred boards from a direct link, they still clearly show starred for me.What the heck happened with access rights and quick access? Is this a glitch of my view or a general change to how Miro operates?

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Yelyzaveta HapieievaNew Here
asked in Ask the Community
Free access to Miro for teachers in Ukraine

Hi Miro team,My name is Yelyzaveta and I’m an English tutor from Ukraine. I often use interactive materials in my lessons, and I think Miro could be a wonderful tool to make classes more engaging and fun for my students.:)I was wondering if there’s any way for teachers here to get free access to Miro, or if you already have special support programs for educators in Ukraine.I’d really appreciate any advice or links you could share.Thanks a lot for your help!Best wishes,Yelyzaveta 

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Eca
Mironeer
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Joël KemnitzerNew Here
asked in Ask the Community
Field: "Original estimate" is not visible on Jira cards

Hello all,I hope you are well?I currently have the problem that the field "original estimate" from the Jira ticket is not displayed via the Jira Card on the Miro board. When configuring the add-on, I can only select "story point estimate" for estimates.Can someone please help me at this point?Great greetingsJoey

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Business ToolsNew Here
posted in Ask the Community
an issue with payment method

I can't pay for a monthly subscription for starter plan, i’ve tried to use 2 different cards (Visa, Poland and Lithuania) and in all cases there is a message "there is an issue with your payment method. Try a different payment method". Please, help me.

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Robert Johnson
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Alexander18218Beginner
posted in Ask the Community
Problem with YouTube video

Hello,I'm experiencing an issue with the YouTube video embedding feature in Miro. Normally, when I copy and paste a YouTube link into the Miro board, the video player appears automatically. However, as of today, this function has stopped working.Now, when I paste a YouTube link, it only shows up as a regular link with a thumbnail image, not as an embedded video player. Strangely, the YouTube videos I previously inserted are still displayed correctly and work as expected.I’ve tried refreshing the page and using different YouTube links, browsers, and devices, but the issue persistsCould you please help me resolve this?   

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Juan GutierrezBeginner
asked in Ask the Community
[RESOLVED] Right-click or 3-dot (ellipsis) not opening context menu

"When I click the three dots to link one frame to another (or for any other action), nothing appears. What do you think could be causing this?" Thanks for your help

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Fr LorinserBeginner
asked in Ask the Community
Education Plan- only one team?!

Somehow I only have one shared team left in my Miro account, although a colleague of mine has his own Miro-Team and our shared team. Why is my own team gone and how do I get it back?!

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BbalevreNew Here
posted in Ask the Community
Is there anyway to get this popup to stop showing up?

Annoying PopupIs there a way to disable this popup? It pops up when clicking on the lightning bolt on our board. However, the button sometimes is covering items we need to move causing this popup. I have searched settings endlessly. We have zero interest in this plan the popup keeps pushing. - it is currently become such an annoyance that my team is asking me to find a different software for prototyping. They say it is decreasing productivity.  

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Kenneth Ritley
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densmtlNew Here
posted in Ask the Community
Tag Overlap in Card

 Hello, Card tags are overlapping the card title In Miro Mac arm desktop app 0.11.112.  Step to reproduce:Open Miro Mac desktop app Create a card in a board Add a tag to it The tag will be correctly displayed Close and reopen the board or reload the board (View > Refresh) Denis

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Aura KorvenkontioNew Here
asked in Ask the Community
How to extend my education plan

How can I extend my education plan?I’ve received an email saying my education subscription is expiring and that“If you're still a part of an educational institute, apply here to extend your Educational Plan...”But that link is broken and gives error "1c6fbbfc-2fe6-448d-8f7b-8611ee21d82e"Since I can’t reach the site through that email can someone tell me what the process is to extend the education plan? I have looked this up on Miro FAQ and can’t find any information regarding this (except applying for a new plan).Kind regards, A

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marySNew Here
posted in Ask the Community
Skilled Miro user

How can I find an experienced Miro board user to support a 3-day conference in the St. Pete/Tampa area?

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Ulf01New Here
asked in Ask the Community
My board but no access

I have, due to separation of job, consulting mandates and other projects, worked with different email addresses (different accounts) for using miro.Last summer I have created 2 large boards for myself which I haven’t used since then. Now I struggle to open them again. I am not sure which account this was about and the boards are not shown in miro anymore.I managed to retrieve the links to those 2 boards but when trying to access them the message is that I am not the owner (with that account). So, I request access and get the massage “Request has been sent” but on none of my email accounts I get this request message. How can this happen? Where are these requests being sent to? How can I claim ownership and open my boards again?

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