Ask the Community

Hello Miro Support Team,I hope you’re doing well.My name is Khrystyna, and I’m an ESL teacher based in Ukraine. I actively use Miro as a visual and interactive tool for teaching and lesson planning.I recently learned that Miro provides free access to premium features for users in Ukraine. I have been using the free access to your platform, and it has been extremely helpful for presenting information to my students. Unfortunately, due to financial hardship caused by the war, it is currently very difficult for me to afford a paid subscription.Because of the ongoing war in Ukraine, some of my students have been forced to flee abroad, while others remain in Ukraine under very difficult circumstances. I teach English to help them communicate with the world, integrate more easily into new countries, and share their experiences with international communities.I am writing to kindly ask whether there is any possibility of receiving free or supported access

Mermaid ER diagram preview looks fine. Once rendered and added to the chart as an SVG, miro overrides the background of tables to be the same as the text colour, making the text invisible. It can’t  be fixed with styling in the code, as it’s overridden during rendering.  

I tried to upload a PDF to my Miro’s board but when I do it, it doesn’t appear! The document seems to be uploaded but I can’t find it. I don’t know what to do.

Hi,I've used mermaid before and made some charts. Now I want to edit some of these charts but I cannot add mermaid back to my toolbar. It seems to be added (when I hit run in marketplace for mermaid it siad app added), but I cannot find it anywhere. Not in the lists, not when I search for it.Anyone have any suggestions?Thanks! Marco

Hi there,My name is Vika and I’m from Ukraine. I am writing to ask if there are any possibilities for a free plan upgrade or a discount for users from Ukraine.I am currently based in Ukraine, and due to the ongoing difficult situation in our country, many people, including myself, face financial limitations. I truly appreciate Miro as a powerful and creative tool and would love to continue using it for personal, educational, or professional purposes.Could you please let me know if there are any special programs, discounts, or humanitarian access options available for Ukrainian users?I really hope that you could help me with this question.Thank you very much in advance for your understanding and support.Warm regards,

Every time I create a new board I get this dialog.  I never want it but I still need to click to dismiss it.Once I start making frames, I get a series of tooltips mentioning “what’s new” and “moving board to a space” and whatnot.  Again, things I never want to do.  I’ve seen and dismissed them all a zillion times and yet they keep coming _every_ _single_ _time_.Please, please make it stop.

Dear Miro Support Team,My name is Vladyslava, and I am a Ukrainian English teacher. I recently joined MIRO community and I have learned from other Ukrainian teachers that there is free access to premium features for Ukrainian teachers, so I would love to take advantage of it as well.I would be very thankful for the information and guidance on how to set up free access to premium features for my profile and my students. Miro is really helpful in creating interactive lessons. Thank you for helping Ukraining teachers in this difficult times, we really appreciate it!Thank you so much for your time and support!Best regards,Vladyslavavladochka.fdrv@gmail.com

Hello Miro Support Team,I hope you’re doing well.I recently learned that Miro offers free subscriptions for users based in Ukraine. I currently have an active Miro account and have been paying for my subscription, as I wasn’t aware of this program earlier.I’m based in Ukraine, and I was wondering if it would be possible to apply the free subscription to my existing account, or advise me on the steps I should take to become eligible for it.Thank you very much for your support and for providing this opportunity to Ukrainian users. I really appreciate your help.Kind regards,Mariia 

HI all, I am really keen to use Miro for Case Management. I am a HR manager, and want to be able to track investigation cases my team deal with.For example Disciplinary. Each case would have a record, and a neat way of logging basic case details, tracking case notes during the process, reflected each stage of the process, e.g Preliminary Investigation, Disciplinary Hearing, Appeal. Would also be great to have a timeline view of each case if I wanted to do this.Anyone have any experience with using Miro for this type of case management? 

When I create boards for training, I lock absolutely everything that I don’t want participants to move, because it often happens that new Miro users will accidently move something, and then be completely distracted when they try to figure out how to undo what they did my mistake. My boards can also have a lot of content. I create backgrounds that I lock and put movable items on top of them. Many of you do the same.Locking things and then unlocking them again to modify, rearrange, or adjust them takes a lot of time. It’s not effective to drag-select multiple items to lock them when you have many things mixed in that you don’t want to move. And I want to lock the frames too, of course.Another difficulty with locking and unlocking many items in a bulk lock is when I might want to unlock and adjust only a few items leaving most of the board safely locked. So I end up Shift-clicking on dozens of objects to lock them, in batches or at once.Has anyone discovered any tr

Hello,Despite having “show collaborators’ cursors” enabled in my board preferences and “show cursors” enabled as well, I can’t see the cursors.But my collaborators can acutally see mine and others cursors as well on my own board.If I open my board in a private tab (I’m using Chrome) cursors are showing on my own board. If I go on my collaborators’ board I can see their cursors.The problem is only affecting my boards and my own vision but I can’t find anything beside the two options I already enabled.  Anyone as the answer for this ? :(Thank you.

Is it possible to create a branching scenario that has depth rather than being flat, such that as you zoom in you see more detail (which is possible currently) but you can also see the branches/lines joining the bigger idea to the smaller idea and “follow the lines” to greater depth? It’s like a flat branching scenario but viewed “on its side”.Using an education context, let’s say I have a summative assessment “Essay” at the top level, then I want branches that show how that summative assessment links to formative assessments at the next level, which has branches joining to learning activities at the next level, which has branches joining to learning resources at the bottom level.All the levels fit visually within the top level but as I zoom in the lower levels become more visible and I can zoom along a particular path to reveal more levels. Hope that makes sense. I can’t find a visualisation of it on Google images. 

Hello, my team is working with big and complex process maps/diagrams in Miro. Sometimes we need to add some steps into the process map after it is mostly finished. However, in that case, it would mean we have to adjust the rest of the map manually to fit the shape and it can destroy the whole map and connectors etc., especially because we also use swimlanes.Do you know if there is some more elegant way to adjust it more automatically?In ideal word, the way I imagine it could work would be like a duplication of the shape including the connector and spacing I guessThanks for any ideas! :) 

I have an issue that started with this board yesterday (1/14/26) were is is auto scrolling far away from my diagram and wont let me recenter the flow so that I can view/update the diagram. I have researched a few things on my own and came up with this list:The board auto-scrolls uncontrollably to extreme coordinates.Content appears briefly in board history but becomes inaccessible.Ctrl+A selects nothing, and the issue persists after copying to a new board.Likely a corrupted object with invalid coordinates.Here is the board url:  

Hello!I have encountered a problem with the boards’ names dissappering the moment I open them: they are visible at the top, but no longer such in the project. If i close a board, i cannot open it unless I restart the miro app. This problem does not appear on a browser version, it seems to be only on the app, with  completely reinstalling the app clean not helping.  

Hi All, Is it possible to edit what data shows in a timelines records/items?For example next to each item i’d like it to also show what project it is relevant to. Thanks,

We currently hold an Education License for Miro and need a completed HECVAT for our contracts management system.I have been unsuccessful in obtaining one directly and would appreciate hearing from anyone in the higher-education space who has previously received a HECVAT from Miro and is willing to share.In higher education, a HECVAT is used to assess a vendor’s security and privacy controls prior to approval or renewal, ensuring alignment with institutional requirements for protecting student, faculty, and staff data and meeting higher-ed risk and compliance standards.

Hi there,Ive looked around the forum but still can’t resolve this. I’m a team admin on a free plan. There’s three boards I no longer use and there doesn’t appear to be an option to delete? I also want to delete the three team members assocaited with these boards and that’s showing as a bug. See screengrab.Please help! Thanks. p.s. Tried chrome extensions, incognito browser etc.  

Dear Miro Team,I have an issue with deleting members from my team. I am a Team Admin, but every time I try to delete other members I see the message “Something went wrong...”I tried to do it in incognito mode, I tried deleting cookies, but the same message appears.Hope you can help me with this bug.Julia

Hi Everyone, Till, yesterday, I could write with my pen on my surface and things nicely appear on my board and now suddenly when I choose my pen to write , I can only draw straight line!!!!How can I resolve this issue please.