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Ask the Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

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  • 29,132 Replies
8656 Topics
Alyona
Mironeer
AlyonaMironeer
posted in Ask the Community
Here’s what to do if you can’t apply for Education plan, cause your email isn’t accepted

Currently, you need to have an email belonging to the educational institution domain to apply for the Education plan. In case you don't have one but are employed by or enrolled in an accredited institution, our support team will be happy to review your application outside of a standard submission process.Please add a message to this thread if you're unable to apply using this form https://miro.com/education-whiteboard/ and the community team will convert your message into a support ticket.

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Eca
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Akulina YumanovaNew Here
asked in Ask the Community
[KNOWN BUG] Bug with simultaneous editing

 Hello!I use the enterprise version of Miro, and everyone in the team has access to edit the board. In normal mode, editing is not difficult.When the team gathers together, it becomes impossible to edit the frame with the Kanban board together: while one person is editing their part, another cannot create or move cards.This makes collaborative work very difficult. The problem was discovered after April 1, 2025, and had not been noticed before.I would be grateful for your help with my issue!

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Clare vdwBeginner
posted in Ask the Community
How to stop the new 'turn into slides feature' unlocking frames

The new feature where frames can be turned into slides is causing havoc on my boards. It means that frames that were locked can be unlocked (even with the shield lock). The only way I have found to stop it is changing the access from ‘editor’ to ‘can comment’ but this means those with the board link cannot even add sticky notes (which we do a lot).Help please!! The impact this morning resulted in a chaotic session :(

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Dima_bamaBeginner
asked in Ask the Community
Entering issue – prompted to "Tell us about your team"

Opening the link, Miro asks incoming questions every time I log in. What`s wrong with it?  

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Yulia OstapivNew Here
asked in Ask the Community
Request for Free Subscription Due to War in Ukraine

Dear Miro Support Team,My name is Julia, and I am a tutor from Ukraine. Due to the ongoing war, my country is facing significant challenges, and many of us are experiencing financial hardships. Unfortunately, I am currently unable to afford a subscription to Miro, but your platform would be invaluable for my work.I teach children and organize educational activities to help them learn effectively despite the difficulties we are all facing. Miro would allow me to create interactive and engaging lessons that foster better understanding and retention of the material.I kindly ask if there is a possibility to receive a free subscription to your platform for one year or any available support for Ukrainian educators. This would greatly assist me in continuing my work with students during these challenging times.Thank you for considering my request, and I appreciate your time and any assistance you can provide.Best regards,Julia

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AlonaNew Here
posted in Ask the Community
Request for Free Subscription Due to War in Ukraine

Hello Miro Team 👋,My name is Alyona Merkotan. I am a Ukrainian teacher currently living and working remotely. I have recently started using Miro for creating educational materials and interactive lessons.I learned that Miro offers free premium access for Ukrainian educators due to the ongoing situation in Ukraine. I would be incredibly grateful if you could grant me access to the premium subscription to support my teaching activities.I don't have a .edu email address, but I am happy to provide other proof of my my teaching activity.Thank you very much for your consideration and support.Best regards,Alyona Merkotan

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SofiaSSBeginner
posted in Ask the Community
Can't trim YouTube videos anymore

Hello! I wanted to share some feedback about the recent changes to YouTube video embedding on the platform. The removal of two key features - the ability to trim clips and expand videos to full screen on the board - has created some practical challenges for users.These features were frequently used in my workflow, and their absence now makes the platform less functional for my needs. Could you let me know: If this change is permanent? If there are plans to restore these features or provide alternatives? I'd really appreciate any clarification or updates on this matter.

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nikolayborzents
nikolayborzentsNew Here
posted in Ask the Community
Request for Discount or Special Terms for Ukrainian Citizens

Dear Miro Team,I wanted to ask if you offer any discounts or special conditions for Ukrainian citizens currently residing in Ukraine. If necessary, I can provide proof of both citizenship and residence.Thank you in advance for your time and consideration.Best regards,

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Becky JonesNew Here
posted in Ask the Community
Figma & Miro

I’ve put a lot of screens into Figma to create a user flow of designs - but when I’ve just gone back to do more, it’s only showing the title of the link rather than the screen itself? Any ideas why it’s stopped showing the screen?   

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Christoph Dibbern crossnativeNew Here
posted in Ask the Community
[INVESTIGATING] No option to import Conceptboard to Miro in Education Plan

I found the following article about using the import function to bring Conceptboard PDF Exports into Miro as a whole new board with all the content from Conceptboard: https://help.miro.com/hc/en-us/articles/18667713347474-Import-Conceptboard-to-MiroDoes somebody from the Miro team or the community has a solution … where is the button referenced in the tutorial?

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Robert Johnson
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François BIZETNew Here
asked in Ask the Community
Tables, cards and syncing issues

I have a table that I use to monitor the activity of the team. We create cards for each subject, drag them down to the table, or sometimes drag a line from a table to creat a card and then move it to a Miro Kanban. Recently, we wanted to add some visibility to other people in the company and have made synced copies of the table. We also agregated cards coming from various miro boards and dragging the to our now ‘main’ table to aggregate all activities. We also moved the table to a specific layer. This is where things started to go wrong and I can’t find how to sole it : I no longer have the dots appearing at the left of a line to drag it and convert it to a card. This is a big issue for us. Copy and paste of the table in a fresh board with no syncing does not solve this. Any idea about how to go back to a normal behaviour ? also less annoying but still an issue the table is saying we have like 10 synced views now while in fact there is only 1 remaining. After some tests it seems that e

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Tony GeorgiadisNew Here
posted in Ask the Community
Jira cards don't show up after converting stickies

Hello community,We've been recently having problems with the Miro/Jira integration. Specifically, when attempting to convert Miro stickies to Jira tickets, the tickets get created in Jira, but the Jira ticket box doesn't appear on the Miro board, and the original Miro sticky doesn't go away. We’ve tried reconnecting the integration but that didn’t do the trick.Has anyone else faced a similar issue, and if so, have you found any fix for it? Thanks in advance.Best wishes,Tony Georgiadis

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sonukatwal5665Beginner
asked in Ask the Community
Cant find my App in the tool bar

The issue is that I can not find my app in the side bare even if I search for the app name. How can this be and how can I fix it? Would be great to get a feedback here :)  I am using the Brave browser on 

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sonukatwal5665Beginner
asked in Ask the Community
problem with page

Hello, the boards in the Miro do not work, the main page opens but the boards themselves do not, I tried to open both in the browser and in the application on the PC, on the phone everything works.

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Viktoriia StoievaNew Here
posted in Ask the Community
Starter subscription for Ukrainian turor

Dear Miro Team,My name is Viktoriia, and I am currently working as an English tutor in Odessa, Ukraine. I truly appreciate all that Miro provides to both students and educators — your platform has made teaching more interactive, engaging, and accessible. Thank you for that.Due to the ongoing war and resulting financial difficulties, I am not always in a position to afford the premium version of Miro. If there is any possibility to receive complimentary access for educational purposes, I would be sincerely grateful. It would enable me to continue creating meaningful and effective learning experiences for my students.Thank you very much for your time, understanding, and support. I look forward to your response.Warm regards,Viktoriia

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Tykhon SapunNew Here
asked in Ask the Community
problem with page

Hello, the boards in the Miro do not work, the main page opens but the boards themselves do not, I tried to open both in the browser and in the application on the PC, on the phone everything works.

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Dorsa JalalianNew Here
posted in Ask the Community
Export Miro Table to Excel (.cvs)

Hi, I know we can export Miro Grid to an excel file, but I can’t export a Miro table to Excel format. Is there a way to do this?

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Roel204Beginner
posted in Ask the Community
How to disable focus mode buttons & banners?

I just pasted a YouTube video into my board, and instead of it showing in a normal ‘link box’ (with the title and thumbnail). Now it has a button to go to focus mode, I think this is called an IFrame??But what I hate about this, when I zoom out it shows a large YouTube button that keeps getting bigger. I don’t care about that YouTube video right now, why is it trying it’s best to get my attention?! I could see this getting extremely frustrating when I have 50+ YouTube videos and other things linked in my board, and they all take up space when zooming out, I can’t even get an overview of my board anymore. The timeline does the same thing, I know where my timeline is, I don't need a giant Icon and label telling me it’s still there. There should be an option to set the default paste back to the normal style, and also just to turn these buttons off when not necessary.Image example, I have a lot of YouTube videos on my board, and I’m glad they currently don’t all have a logo, but I don’t wa

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MbeattyNew Here
posted in Ask the Community
[KNOWN BUG] Unable to switch between cursor selector and hand

Suddenly across all our MIRO boards we are unable to toggle between hand and selector cursor - rendering MIRO unusable.Anyone else experiencing this?

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Daniel ProbetsNew Here
asked in Ask the Community
Adding story points to a jira task card - not working

I have both tasks and story issue types in my team’s Jira.  I’m looking to make use of the Estimation feature, but I am unable to add story points to issues that are type = task.  I can add them manually to tasks in Jira, but this is highly inefficient! Is this a bug ?

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Eca
Mironeer
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Pete StapletonNew Here
posted in Ask the Community
Video Pixelated

All Miro training videos are to pixelated to watch.  Do I need to change a setting on my laptop?Thank you.

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Janne LangøNew Here
posted in Ask the Community
Decision wheel

Do you have problems with landing decisions in your workplace? So do we! I have an idea for how we can make decisions at my workplace, without having to have long, drawn-out meetings. It goes as follows: Every stakeholder prepares a short pitch to what is the right decicion based on their point of view. They write one-two sentences in their section of the decision wheel. After everyone has pitched their point of view, everyone gets to put a marble in any of the sections of the wheel - the decision they believe is the correct one. If there are more than one section that has the same amount of marbles, all other sections of the wheel are removed, and they have to vote again - only amongst the sections that are left on the wheel. I am picturing that the wheel follows the laws of gravity, meaning that the section that gets the most marbles, ends up at the bottom of the wheel. I would love to create this decision wheel in Miro. Does anyone have any tips or templates for this? 

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dimitra.a.antoniouNew Here
asked in Ask the Community
Why I can't modify the current tables?

I would like to ask why I can’t modify the current miro tables. Has my access expired??

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SanjanaNew Here
posted in Ask the Community
Miro Platform Unresponsive on Free Plan

Hi all,!--startfragment>We're currently experiencing issues with the Miro platform across our team. The platform is completely stuck on loading and extremely laggy, making it unusable for all of our members. We've attempted to troubleshoot on our end, including refreshing and checking network connectivity, but the problem persists.We are on the Free Plan and would greatly appreciate any assistance or guidance you can provide to help us resolve this.!--endfragment>

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NiravNew Here
posted in Ask the Community
Can't login old board due to email change

Hi there,Recently, my email was updated and with that I can’t login into the old account or can’t have the edit access to old boards. Since I am on free plan I can’t contact support directly to raise a ticket. Any help is appreciated. Thanks!

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Eca
Mironeer
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