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As of this morning, links to both pre-existing and newly created boards are not allowing visitors to access those boards.  The links simply redirect to the screen shown below.  Is this just me?   

Hi Miro Community,We're using Miro to create BPM/process maps and collaborate with stakeholders through comments added directly to board elements. We'd like to improve our documentation process by leveraging Microsoft Copilot, but we're facing some challenges.I have two questions:1. Can Microsoft Copilot be used directly with a Miro board?Our goal is for Copilot to analyze the content of a Miro board and generate a summary that includes:BPM/process map content Notes, text objects, and other board artifacts Comments and discussion threads Decisions, action items, and open questionsHas anyone successfully integrated Microsoft Copilot with Miro in a way that allows Copilot to access and summarize board content directly? If so, what approach did you use?2. Is it possible to extract comments together with the board content?A major challenge is that when we export a board (e.g., PDF or image), the comments are not included. In our case, many important discussions and decisions are captured i

Hello, My name is Yuliia, and I am an English tutor from Ukraine. Thank you so much for such a wonderful platform with that cute interface! It truly helps me with my lessons and me being organised) I work with children, teenagers, and adults, and I do my best to make my lessons effective and affordable for my students.Therefore, I would like to ask whether it is possible to use Miro for free or under a special educational plan. I would appreciate any information. Looking forward to hearing from you! Best regards,Yuliia

I originally just tried copy and pasting the content, which didnt work.I have now exported the board as an.rtb file but I have no “import option” and when I try to drag the file onto the new board, it comes up with an error message “sorry this file type is not supported"

Hi, I am trying to export the boards via: Share and Export > Export as image > Vector PDFYesterday I was able to export around 10 boards with no issue using this process, until I suddenly started consistently getting an Error Message (something went wrong while exporting). I tried multiple browsers and the Miro Desktop app, no change. My colleague is experiencing the same, we´re both using Macs. Does anyone have an idea how to fix this issue? Thank you! 

How do you think I could do this in Miro?I tried using the Roadmap Tracking Blueprint, but it didn't work.Could you give me some advice? How long does it take to do this, roughly?Thanks,A

Hello all,I’ve been using Miro as a visual way to view ideas, usually dropping images in for various sources. However, a few days ago I’ve been reciveing a new message stating “Sorry, this file type is not supported”. I’ve been using the same file type for nearly a year now and not recieved this message till now. I’ve deleted my history/cookies, but this has not helped. I have a small work around, but this has reduced my effieceny, and do not know why this has occured.

During presentation mode, the words “You are Presenting” remain permanently visible on the screen. It would be better if they could disappear automatically after a few seconds or stay hidden, as they distract from the presentation.

In my miro team, the admin is a person who used to work in the company but left years ago. She’s still admin and we cannot make ourselves admin to remove her and we are forced to also pay for her seat while she isnt even here. Her email doesnt exist anymore so theres no way of accessing her inbox. Is there a way Miro can troubleshoot this from the backend and remove her from their side to make it easier for us? Thank you!Best,Nahriz

Hi everyone, i would like to move some boards from an old team to another one.Now the problem is, that the email adress of the board owner (which is needed to move boards) no longer exists (domain change in the past year) and no one has the password of the account. Is it possible to reset a password in a different way than the email adress? Or to move the board ownership in a differnet way? Any workarrounds? Kind regardsLena

Does anyone else struggle with updating the same text across big Miro boards?I run into this when reusing templates - Doing it manually gets annoying fast.Smart Find & Replace was made for this exact use case. You can search the board, preview the matches, and replace the text without clicking through everything one by one.Link: https://www.smartfindreplace.com/ 

I am not seeing the option.If it’s genuinely not there it’s kind of unbelievable.Why make a video if I can’t download it?This should be fixed ASAP

Hi there,I’m trying to share a board with guests. I have already created a board-link and want the guests only to view my board. I know how to do that, but my problem is the following:As soon as the guests try to use my link, the background of the board is being loaded and then the guests are immediately asked to sign in instead of seeing the board. If they use the “back” button in the browser afterwards, the board is loaded correctly. Somehow that doesn’t work for all guests. So, I think my link is correct, as it is possible to finally access the board, but there seems to be some kind of redirection issue…Can anyone help?Thanks in advance.Simon

Hello, I am working with a user who is not receiving board invitations via email. Things to note:Both the user and I are members of the same ‘Team’.  Both accounts have an enterprise license.  I am using the blue ‘Share’ button within the board to invite the user as an ‘editor’.  Other users are not having this issue.  Emails are not going to spam or quarantine as there is no trace of the email in our system.  

I am being billed for an account at a company I no longer work at. How can I cancel and revert charges? It is very hard to contact support.

Hi,My entire Miro workspace appears to have disappeared. When I log in, my account looks like a brand-new account and none of my boards are visible.I am using the same email address as before and was actively working on boards recently. One board was called "Joyful Diagrams Team 2", which was owned by me and had recent activity from collaborators.I have checked that I am signed into the correct account and have looked through the available workspaces, but all content appears to be missing.Could you please investigate whether my workspace, boards, or permissions have been affected and advise whether the content can be restored? Thank you,Kareem

Trying to upgrade my account but Payment method fails. Changing browsers didn’t help. Also, cannot contact support ​​​​​, since support is only for Paid plans. 

Hi there,where I can find a tax residency certificate?

I have been unceremoniously fired from my job and subsequently lost access to my corporate email account which I used to sign into Miro. It has been 2 months since the first ticket I submitted regarding request for support to cancel the account to prevent further charges incurred. 2 charges have been made, ticket count up to 5. No response from the support team. What is the next step for me?