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Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,927 Topics
  • 26,569 Replies
7927 Topics
H
Hoi To WaiBeginner
posted in Ask The Community
[KNOWN BUG] Bug in Dot Grid mode on iPadOS 16.1

The “Dot Grid” mode seems to be malfunctioning after upgrading to iPad OS 16.1. See the following screenshotThe “dots” are rendered as a number of straight lines which makes the mode basically unusable. Meanwhile, the “Line Grid” mode and “None” mode are working fine. 

1585
Apollonia
Mironeer
2 years ago
P
PositivityNew Here
posted in Ask The Community
[INVESTIGATING] Cant edit Shapes in mobile app

Mobile Android app is not functioning correct, I can't add or edit text in shapes, double tap or long press both activate move mode and I can't find any other way to edit text in shapes phone : Samsung  galaxy S23 ultra 

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Robert Johnson
3 hours ago
T
Theresa LoganNew Here
posted in Ask The Community
Additional demo or guidance on using layers?

Hello, I was very excited to find the layers function. Being able to easily lock down everything on a “facilitator’s level” was a dream come true. My thought was that I could have a seperate “Participants’ Level” where stickies & dot voting etc. would be accessible without the risk of participants messing up the underlying design elements. But during the workshop in my pilot experiment, I had issues with participants losing stickies behind frames or having them get locked & be unlockable because they were seemingly added to the wrong level? Also, using levels seems to have broken all of the in-board navigation links I made between sections of the board. Just wondering if this is a misunderstanding of the functionality on my part? Or a function that is still in development? Or if there is some additional guidance or demo video or something to help me understand & use the tool appropriately? (The Miro info page on layers is pretty light on details, instructions & use case

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T
5 hours ago
Isaiah Sherman
Isaiah ShermanNew Here
asked in Ask The Community
Tables (Beta) issues/suggestions

Hello!I have a question about the Tables (Beta) feature that's recently been introduced to MIRO: https://help.miro.com/hc/en-us/articles/22760922335506-Tables-BETA#:~:text=Create%20a%20field&text=Click%20the%20%2B%20icon%20at%20the,fields%20and%20Custom%20field%20types. I'm a big fan of this more "traditional" table setup and the robust ways to group and organize the table. After spending some time using it, I am wondering if certain features are currently possible or might be available in the near future:I can't seem to re-organize columns, I'd expect I could click & drag the column names at the top to reorganize them Hiding a column and unhiding it causes the column to appear at the far right end of the table, which further exacerbates issue 1 with not being able to click-drag to reorganize columns I can't seem to figure out how to embed an image into a cell or field. For example, I have a table for art production tasks that outlines assignees, status, a text description, and

1054
K
7 hours ago
J
Julia FruktenbeinNew Here
asked in Ask The Community
Request for a payment refund

Hi, Miro Community!I have been using Miro and still enjoy it very much, but I would like to request a refund for an additional user who wasn’t added to my account, even though was never in my admin panel. I truly hope that the Miro Support will understand my situation and accommodate my request by refunding the charges for these 10 months. Also, there is no option to change it. Thank you very much!

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G
9 hours ago
StupidJan
StupidJanContributor
posted in Ask The Community
Extreme Lag since latest Update for Intel Mac

Hey Team, I’m having extreme Lag in all my Boards (small and huge). It’s at the point where it is unusable.   Boards in Browser are working fineUninstalled and reinstalled – problem still appears Newstart – problem still appears Boards an all other devices work fine Specs: Intel Mac 2019, 3GHz 6-Core Intel Core i5, 40GB Ram Anyone having the same issue?

294
V
11 hours ago
D
Devyn WeiserBeginner
posted in Ask The Community
Vimeo embed not showing preview thumbnail in miro

Vimeo video link (or embed code) pasted into miro board does not show preview. All videos show as white screen which is difficult to tell the difference when multiple videos on the same board.There was a similar problem described here but no solution found (yet!).Thank you for suggestions!  

32213
T
14 hours ago
D
DennisWBeginner
asked in Ask The Community
What exactly is a "workspace" in Miro?

Okay, this might be a very stupid question, but i can't really seem to find the answer for it.I'm looking at the pricing page and i am wondering what exactly is considered a workspace in Miro terms. The term is not used at all in the matrix below the pricing tables and i can't find the term “workspace” in the dashboard anywhere either.I'm referring to the one that says:Free: Single workspace with 3 editable boardsStarter:Single workspace with unlimited boardsBusiness:Unlimited private and secure workspaces with unlimited boards for every team and client If i google for “miro workspace”, i'm just being directed towards some marketing terms, but not too any functional application in the board. Is it the teams? is it the organizations? I just can't tell.Some articles in the support section also seems to conflict with the definition of a workspace It's a single teamA team in Miro is a shared workspaceit's a single boardA Miro board is an online workspaceIt's a “Space”a Space for each busin

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D
14 hours ago
C
CMyersNew Here
asked in Ask The Community
Shape Opacity Settings Not Saving

The issue:I am running in to an issue where when I set the opacity on a shape on my Miro board, that opacity setting is not saving/sticking once the page is refreshed or if I leave Miro and return later. This issue is occurring in single shapes as well as shapes that are a part of a group. What I’ve tried: I found a community post reporting the same issue from a couple of months ago and I tried all the fixes recommended by the Miro representative who posted on that thread, to no avail. Namely:Clearing the browser cache or using a different browser Making sure the browser I’m using is up to date Making sure I’m the only one editing the shape/layer at the time (I’m the only one using the board)The Miro representative linked to a form to contact support if their suggested fixes didn’t work. However, when submitted the support form, I was informed that the support contact form was for login/access issues only and that I should try posting on the community forum.So, I am also posting in hop

121
A
14 hours ago
I
Ian RothNew Here
asked in Ask The Community
Unpinned the pen and now I can't find it

I unpinned the pen feature by accident and now I can’t find it in the tools. When I click ‘search for more tools’ I get a refused to connect screen.

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Robert Johnson
15 hours ago
P
PsyJayNew Here
asked in Ask The Community
Miro Not Loading on Firefox

I can login but then it loops perpetually on Firefox

124810
V
16 hours ago
D
Daniel RalabateNew Here
posted in Ask The Community
Looking to retrieve old Invision screens

To the Miro team,I was unable to export all of my Invision prototypes and screens, and I was hoping I could still have the ability to retrieve that work in order to boost my portfolio. I had linked to InVision prototypes to display my UX capabilities, and was late to exporting that work. Is there a way I can touch base with someone on the Miro team to collect my work? Thank You - Dan

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D
1 day ago
N
Nikesh AsharNew Here
asked in Ask The Community
Change Team Admin (Education Plan)

Hi. I’ve read the documentation here but don’t see how to move admin from my user account to someone else’s. I’m moving on from the company so want to provide a good handover.

46514
L
1 day ago
M
Margarita BakashovaNew Here
asked in Ask The Community
timeline template bug

Hi everyone! couple weeks ago it worked fine but today I noticed that topic can’t be opened. those expand arrows used to open a card where you can add extra information. but now just nothing happens, checked on several browsers. please bring back 🙏🙏

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M
1 day ago
Alyona
Mironeer
AlyonaMironeer
posted in Ask The Community
Here’s what to do if you can’t apply for Education plan, cause your email isn’t accepted

Currently, you need to have an email belonging to the educational institution domain to apply for the Education plan. In case you don't have one but are employed by or enrolled in an accredited institution, our support team will be happy to review your application outside of a standard submission process.Please add a message to this thread if you're unable to apply using this form https://miro.com/education-whiteboard/ and the community team will convert your message into a support ticket.

147290
A
1 day ago
M
Matthew ConwayBeginner
posted in Ask The Community
How do I prevent a new board from being created when I start the iPad App?

As the subject says, I’d like to be able to start the iPad app and have it go to the board selection screen rather than have it immediately create me a new board.  This is very annoying as I frequently I want to launch the app and then go view/edit a previously created board.  Instead I have to exit out of the newly created board, then delete it so I don’t end up with a bunch of Untitled boards littering up my view.  Clicking the New Board button when I actually want a new board would be much preferred (which is how the web application works). Hopefully there is something simple that I am overlooking, but I just can’t seem to find it.  Any help appreciated, thanks,   Matt  

89610
K
1 day ago
J
Janna PetrosyanNew Here
posted in Ask The Community
Can't reapply for education tarriffe

I have reapplied for my education plan, received a confirmation email but when I click the link fron the letter^ Miro says the same “reapply” and all the desks are locked((((

302
P
1 day ago
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Tristrong UnitNew Here
asked in Ask The Community
Layers' child problem

I find interesting problem. I can select similar objects in board and add its to new layer.When i move one objects of this layer, all is okBut when i move some, its return to default layer.Move 1: Layer not change Move​ more than 1: red cube return to default layer  

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E
1 day ago
S
Shuangjing HuNew Here
asked in Ask The Community
cannot paste image into board recently (free plan)

Hi!Everything was working fine previously, but I can’t copy and paste images into any boards now (both ctrl+v and manually selecting “paste” doesn’t work). Last time I used it was in November and it was fine.I tried to clear cache and disable extensions, and switched browser, but none of those helps. Anyone know how to solve it?Thank you!

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S
1 day ago
U
UtopiaNew Here
asked in Ask The Community
Miro Board Disappeared

Hey everyone I had this Problem on a previous account where it didnt matter much but now I lost a board i really need. Did anone else have that Problem and can i fix it?I had a Miroboard with a partner (board owend by me) but now neither of us can see it anymore. What can I do? Thanks for everyones inputs in advance

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U
2 days ago
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Ines BLNew Here
asked in Ask The Community
Extend education plan

How can I extend my education plan?I’ve received an email saying:“If you're still a part of an educational institute, apply here to extend your Educational Plan...”But that link seems to be broken, gives error "37f0689d-b1bb-4da9-9324-d242da911cee" Since I cannot reach the site through that email:What’s the process to extend the education plan?Thanks a lot!

51
Robert Johnson
3 days ago
D
Daniel G.New Here
asked in Ask The Community
Need Help - Images became invisible but selectable

Hello dear community,  Two days ago a strange bug started occuring. The images I uploaded since then won't show on my tablet device. I can select them, move, crop, replace, etc.. but the image itself won't show, it is "invisible". There is no symbol indicating that the image didn't load properly. On my laptop everything works just fine. Also, the images I uploaded before are still there. I have tried the troubleshooting cycle fully a few times, with no avail. Has anyone ever experienced something like this? Is there a known solution?  With kind regards Daniel 

181
Eca
Mironeer
4 days ago
J
Jessica and SergioNew Here
asked in Ask The Community
Beta video calls in apple decives

Hi, everyone. Long time users here. We recently decided to give the new version of video calls a go after not using it for a while for various reasons, and after learning that Around will be shutting down soon. Windows and Android (from browser) users (students) can join with no issue at all, but Apple users (iPad and iPhone) can either see the camera icon but not the join option, or can see the join option but an error message will pop up. We have tried every settings change on the device itself, on the app/browsers, Chrome and Safari (mobile and desktop versions), the Miro app, and nothing has worked.Any solution ideas? Thanks in advance.

101
Eca
Mironeer
4 days ago
A
Anthony MBeginner
asked in Ask The Community
Invisible Text Boxes and Images

Hello,  All the text in all my textboxes are invisible. The actual text box is still there, and if i edit it, the text reappears, but as soon as I'm done, it becomes invisible again. The opacity of the text box remains, but not the text. This is happening in another of my boards too. The images i have uploaded in the past are in a similar situation. They are still there, but are invisible.If i create a new text box with text, or upload a new image, they also become invisible. I did not do anything to make this happen. It just happened today. I updated my miro to the current version when i discovered this, and forced stop the app, but it's still not fixed. I opened an incognito tab, and accessed my miro account there, and it still has the same issues. What do i do? 

7310
Robert Johnson
4 days ago
M
Mairi GunnNew Here
posted in Ask The Community
Switching to Educational plan from Free plan

When I go to the dashboard, I can’t see how to switch to an education plan.It’s making life very difficult.

63
Eca
Mironeer
4 days ago
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