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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,357 Topics
  • 24,593 Replies
7357 Topics
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coolsince93New Here
asked in Ask The Community
Can no longer quickly move object without it showing as selected and context menu appearing

Hello! There has been a sublte change in my miro user experience. Before, you could hover a mouse over an item on your board, click on it and change its position without the item being highlighted. It looked neat and satisfying, as if you are dealing with real life 2d objects. Now, you hover your mouse, click on the item to replace it, and the item gets highlighted, it literally ruins the whole experience for me! why is that suddenly a thing? how do i turn this off?

20
Kyle Chipman
50 minutes ago
X
xr_corganNew Here
asked in Ask The Community
Pricing

I reached out to Miro Sales, but have not heard back so asking the community- We are looking to collaborate with an outsource team that uses Miro for their production management. Both our team and the outsource team will be purchasing licenses independently through our respective firms. Specifically, the outsource team uses Business licenses, and we are considering either the Business or Enterprise licenses. Could you please clarify if it is possible for our teams to collaborate seamlessly on Miro given the different license types and if they are purchased separately (with different different invoices)?

1
Robert Johnson
5 hours ago
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Nikesh AsharNew Here
asked in Ask The Community
Change Team Admin (Education Plan)

Hi. I’ve read the documentation here but don’t see how to move admin from my user account to someone else’s. I’m moving on from the company so want to provide a good handover.

12
Robert Johnson
6 hours ago
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NataliaPanovaBeginner
asked in Ask The Community
How to hide instruments panel (i.e., context menu) while presenting a frame?

Could you, please, explain me how to hide instruments panel while presenting a frame? There was no such a problem recently… But now it’s really disturbing(((

4
N
6 hours ago
Andreea Silvana
Andreea SilvanaNew Here
posted in Ask The Community
How can I edit Roadmap template color blocks?

 

1
Andreea Silvana
15 hours ago
R
Ralph SamuelBeginner
posted in Ask The Community
[INVESTIGATING] Hidden Frames become translucent when searching

Hi, I usually prepare multiple frames before classing and hide the contents in it. A few days unfortunately a student found a workaround for sneaking a peek:Simply using the search feature (e.g. CTRL-F) renders everything visible.I am not sure whether this behaviour has been there all along but it kind of renders the feature of hiding frames useless.Advice would be highly appreciated.RegardsRalph

2
Robert Johnson
15 hours ago
F
Frances G GainNew Here
asked in Ask The Community
how to update invitations to appropriate time zone!

I am sign up to receive invites to Miro events/webinars/desk diaries etc, and they sound amazing and I am keen to attend - but then every event is on a USA time zone and at like midnight in London. Are the no events held during European office hours?? or am I just getting the wrong invites due to a location settings glich.I am on corporate package, and we do have a US office. but I cant figure out how to update or specify a location. any advice on this?Or should I just cancel event notifications?Thanks!

0
F
17 hours ago
O
Oksana_BendyukovaNew Here
asked in Ask The Community
mail receipt problem

Hello! I am an administrator of a corporate account of an educational organisation, working under the ‘Educational’ tariff.We have problems with receiving emails from Miro. 1) when adding a new user to the corporate account (mail with *ru domain), he/she doesn't receive emails inviting him/her to the corporate account (from invites@notifications.miro.com).2) when trying to change the password to the user's account (mail with *ru domain), he does not receive emails from Miro with a link to change the password or a link to the instructions.I have already read all the instructions on the Miro website - nothing helps. I have written to technical support, but the letters have not been delivered. the problem is observed in the users of my whole team: 200+ peoplewhat to do? what is the reason?

0
A
17 hours ago
C
cerowlineNew Here
asked in Ask The Community
Miro blocked by canvas 24 registration

Hi, since today my miro home in the app is blocked by the announcement of canvas 24 which means i can not open any boards. I have tried opening boards over links, which works, but every time I click the home button again I land on the canvas 24 announcement. I tried to register for the event because I thought maybe thats the trick but also did not work.. Any advice here? Screenshot when opening miro:  

0
C
18 hours ago
R
RasmusPedersenNew Here
asked in Ask The Community
Miro timeline slow

I’m trying out the new timeline builder, but is almost not usable as it is so slow. Anyone else who had the chance to try it out where it is working?

2
M
20 hours ago
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Fanny Bergström BullerNew Here
asked in Ask The Community
Inviting guests in Miro - why do they always end up as members in my team?

I’m atm using Miro for free waiting for an upgrade to Miro Starter plan. Me and my collegue (that already uses Starter plan) experience that when we invite people to collaborate in our boards using the shared link they - without us doing anything - becomes members in our team and we get asked if we’re supposed to pay for them. Since I’m used to Mural where this never was an issue I’m confused about how I’m supposed to collaborate with guest editors in Miro. What am I doing wrong? 

1
Robert Johnson
1 day ago
J
JGoyaBeginner
asked in Ask The Community
Open Miro Board web link in Miro

I tend to be given a weblink to a Miro board, but I’d prefer to open the board within Miro app, but the search bar under the Boards tab doesn’t understand that I’m trying to use the link to open the board, not search for the link.Is there somewhere else I can input the link in the Miro app so it can open the tab, instead of needing to input into a web browser that just ends up opening the Miro app anyway?

2
J
1 day ago
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Edu MataBeginner
posted in Ask The Community
Spelling and grammar check in wrong language

Eventhough I have selected “English” as preferred language in the Profile Setting, Miro diccionary continue in Spanish and therfore the spelling/grammar correction is looking for words in Spanish instad of English.  How can I fix it? 

4
ElvaMiro
Mironeer
1 day ago
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Dawid LeszNew Here
asked in Ask The Community
Error 403 with Google Drive

When I try to add google drive I keep getting an error message 403. I’ve already tried deleting authentication in google account and miro but it didn’t help  

1
ElvaMiro
Mironeer
1 day ago
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Matthew SmartNew Here
posted in Ask The Community
Blue dotted guidelines - can't remove from board

I’m newer to Miro, I have these blue dotted guidelines laying over my board. I can’t figure out how to turn them off? Help?How do I remove these blue lines above board? 

2
ElvaMiro
Mironeer
1 day ago
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Yaroslav DayNew Here
asked in Ask The Community
Пропала информация miro с доски

Добрый день! Случилась такая ситуация, решил протестировать ссылку miro. Сначала долго делал проект… Короче зашел со своего второго аккаунта и вижу что ВСЁ нафиг стёрлось, остались лишь слайды которые делаются автоматом при создании проекта. Как вернуть данные?? При этом, до того как зашел 100% было всё как надо. 

1
Y
1 day ago
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Maxim KarpovNew Here
asked in Ask The Community
Terrible bug in the latest update. P hotkey does not work after E hotkey!

I apologize for such way of telling a bug using a question topic, but I really want to fix this as fast as possible. It happened yesterday on my PC and my laptop after latest update. As default, P E V keys work as hotkeys for Pen, Eraser and Selection tool correspondingly. So I use it a lot to speed up my workflow. But now P key is not working after selecting Eraser as current instrument! So every time you need to switch from eraser to pen you need to move your cursor to select Pen instrument using a mouse, not a single P hotkey button. But it still works if Eraser is not selected, for example, I can switch between Pen and Selection tool using P and V buttons. I hope I made this message clean. Please fix this, I’m sure this bug is already found by other users too

4
Robert Johnson
1 day ago
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BetsyBlockCSUSBeginner
asked in Ask The Community
Can't see Breakout frames app

I’m using an Ed Plan version of Miro, and am a Team Admin.  I don’t see Breakouts as an option in my boards.  Did this feature go away?  Is it only with Zoom?   I’m stumped! Thanks,Betsy 

4
F
1 day ago
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Katja BungertBeginner
asked in Ask The Community
Upgrade to another price plan

 Hello everyone, we have previously used the "Education Plan" through a partnership. This partnership is now ending and we now have to upgrade to a different price plan, otherwise our account will become a free account with which you can have a maximum of three boards. Now two questions about the procedure: 1. Which price plan has the same functions as the Education Plan? (Free, Starter Business, Enterprise) 2. What do I need to consider when moving to a different Miro license? Will our boards be transferred automatically? It is extremely important to us that the boards remain in place smoothly, as some boards are also shared externally. Thank you very much!

5
ElvaMiro
Mironeer
1 day ago
A
aes256Beginner
asked in Ask The Community
[RESOLVED] Board Thumbnail inconsistency Bug?

Recently, the thumbnail of my board was deleted. I can see that that thumbnail system has changed.I observe the following, which seems a bug to me:Using one of the preset icons, everything seems fine as you can see below:Thumbnail in “Boards in this team” screenThumbnail in board view When using my own thumbnail, which I need, I cannot get the same thumbnail for both the “Baords in this team” screen and the board view.Thumbnail in “Boards in this team” screenThumbnail in board viewWhat is happening?

3
A
1 day ago
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Caio ZanollaBeginner
posted in Ask The Community
[INVESTIGATING] iPad tablet app error: Board is too large

Account with no boardsInstalled Miro on my iPad pro A1584 running 16.7.8On the iPad Miro is unable to open, message is about board too large.

23
N
1 day ago
M
Marianna1991New Here
asked in Ask The Community
frame toolbar

Open frames bar has gone to the left why so?im the owner and editor

3
M
1 day ago
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Charley B MurphyBeginner
posted in Ask The Community
[KNOWN BUG] greyed out board on app

I have a free account (3 boards) on the browser all are active on the app one is inexplicably “greyed out”couldn’t find an answer in Community

38
D
2 days ago
M
Marianna1New Here
asked in Ask The Community
frames

Frames moved to the right part 

1
ElvaMiro
Mironeer
2 days ago
Hanzala
HanzalaBeginner
posted in Ask The Community
impossible to get badges

Don’t know why it is hard for me to earn badges because i need more than a normal person

1
ElvaMiro
Mironeer
2 days ago
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