Ask the community

Not sure how to do something in Miro? Ask your peers here.

  • 5,544 Topics
  • 19,337 Replies

5544 Topics

Manouska
Mironeer
ManouskaMironeer
published in Ask the community

Q+A Thread: Inactive Teams Deletion

Hey Community!Today we sent out an update email to admins of inactive Free and Education plan teams. If you received this email, have any questions, or need help please ask us in this thread–– our team is here and happy to help!

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20 days ago
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IvanPsyActive Contributor
posted in Ask the community

Any way to upload a MindMap in Miro?

Greetings,I have some complex and very big mind maps I want to import into Miro (otherwise Miro is pretty limited so far for me, if I can’t to import my old works).Is it possible to import such mind maps?I use MindNode, so I’m allowed to export to Markdown, text, OPML, csv (among the usual formats).Any workaround to suggest?TNX!

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K
7 minutes ago
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KleetundoringolagerNew Here
posted in Ask the community

Big Mindmap in 4 Different Formats - Any Way to Import

Hi,I’ve made an extensive mindmap and tried it in 4 different application. So far I have the file in these format: FreemindMindmanagerXmind Is there any way I can import from these existing formats?  Sincerely,Klee

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K
8 minutes ago
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Kaizer ArtyomNew Here
posted in Ask the community

Не грузятся доски

Добрый день. Возникла проблема: не открывается одна из досок на бесплатном аккаунте.Она бесконечно загружается. Подскажите, с чем может быть связана данная проблема?

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1 hour ago
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AnastasijaNew Here
posted in Ask the community

When zoom in / out some content disappears

This is a very annoying issues. Especially when I have to present to serious clients.I tend to add a lot of images to the board. So when I zoom out some of them just disappear!!! I have to zoom in to see them again.Can you please fix it?It looks terrible in presentations!

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3 hours ago
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Emma MaxwellBeginner
posted in Ask the community

Copy frames from webinar presentation board

Hi I did Jovonee King’s recent webinar on “Miro for the Workshop Leader”. It was really interesting and the frames Jovonee used were great.We were supplied the presentation board but when I open it comes up with “You are on this board as visitor, which gives you view-only access”.Is there a way to copy some frames instead of my having to duplicate myself?

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5 hours ago
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gmask1New Here
posted in Ask the community

Card Flip app assistance

Hi,I noticed an app in the marketplace called Card Flip, and I’m struggling to figure out how to use it, even after watching the YT video. I click the toolbar button, it creates a sticky with ‘Information on the back of the card. You can group both objects if you intent to drag the card’, and that seems to be it. What am I missing?gmask1

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Adilson
5 hours ago
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Elena_TytynikBeginner
posted in Ask the community

can not install flip card

after installation there is no icon in the new apps. but the app is installed, because if i try to install again, it proposes to reinstall

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Adilson
5 hours ago
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BartKNew Here
posted in Ask the community

Issues with GIFs

Short version:Lots of issues with GIFs. Have witnessed many GIF related changes over the past months that are dramatically affecting my teams experience with Miro as a tool.Long Version:I’m an art lead on a game development team. We are using Miro to share and review animation. Due to various quirks with embedding video we’ve been using gifs for the past year+ in Miro - they allow you the easiest method to 1. swiftly drag/drop an image on a board, 2. view a short clip of animation while staying in the board (not having to navigate away). 3. See a reference image, so at glance you know what you are about to watch. 4. Being able to view two animations side by side for contrast/comparison/critique. Over the past couple months we’ve seen pretty dramatic changes to how gifs are handled. Its been frustrating.  GIF size limitation dropped to 5mb which broke entire boards and prevented review sessions (only to notice this had changed a few weeks later after we had dramatically tried to downsiz

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8 hours ago
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EMKNew Here
posted in Ask the community

The page keeps loading but never loads

This issue started today. I was able to log into my dashboard a week ago and now when I try to access the page, the Miro logo keeps uploading but never ends. I’ve tried clearing cache and cookies : when I do that it opens the sign in page but when I try to log in with my gmail as usual it always just keeps loading. Is anyone else experiencing this? Any solutions?

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10 hours ago
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Genís de Blas GilNew Here
posted in Ask the community

Dowload several board at once

Hi to all,I have an extensive library of boards, and I want to download them. One by one will take to me ages. It exists any way to do a bulk action or similar to download several at the same time?Thanks in advance!

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Robert Johnson
11 hours ago
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James BaileyBeginner
posted in Ask the community

Import from Lucidchart?

Is there a way to easily import a diagram (flow chart) from Lucid chart to Miro? All the seemingly relevant options I see where export (Lucid) and import (Miro) match are for single layer images. I have a pretty complicated diagram in Lucid that I need in Miro and don’t want to have to recreate it from scratch. 

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11 hours ago
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Michael KoegelNew Here
posted in Ask the community

Editing canvas.json in backup *.rtb

Hi,due to the missing search/replace functionality I wanted to check if this can be done via backup > edit rtb content > restore. I have a huge board with placeholder texts for a 2nd language that I need to remove.If I unzip the rtb file the canvas.json looks like binary. All other json and svg files are readable.Editing the canvas.json is mentioned here:https://community.miro.com/ask-the-community-45/why-do-links-to-duplicated-boards-get-crossed-4027I wanted to go the same route, but failed due to the unreadable canvas.json.Has the format been changed recently?How can I decode the canvas.json to get a editable version? Thanks for your hints,Michael

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14 hours ago
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Diane MackieNew Here
posted in Ask the community

Idea/Wish List

I’m working on a Facilitator Manual to train folks on how to follow and use our proprietary online platform (a Policy Consensus Building Model for Municipalities).  I want the trainee to be able to access the various frames and elements in a DIY fashion, on their own time.  I have experimented with Talk Tracker in order to have a verbal explanation to accompany the items/elements in a frame.  It works well, except that the text in the frame is static.  Is there a way to highlight a particular element or bullet point to emphasize the words being spoken by the Trainer?  I can’t find a way to do this, but would really like that functionality.  Any suggestions?  Failing this, is there a way I can record the ‘talking head’, over a Power Point and have that work within Miro?  Thanks!

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14 hours ago
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Uday PadhyNew Here
posted in Ask the community

Competitors for Miro

Hey Community,Sry if it’s a duplicate question .I really like the miro product and love the UI and UX . I personally like to use it where ever its possible in my life events let it be research work, mind map or team discussion etc . I would also like  to get out of my comfort zone and try some alternatives for Miro, just to see the other side of the world. Can someone please suggest a few , I will be deleting this topic once i get a response since it can effect miro’s revenue .

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15 hours ago
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Dmitriy FilippovBeginner
posted in Ask the community

Payment error

Hi!Got 2 questions1] Im trying to complete payment  and keep getting 404 error how am I suppose to proceed payment then?2] I can’t login to my desktop appI’ve already re-install app and try some other things, nothing helpedWeb Miro is working fine.Thx, have a great day! 

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Kiron Bondale
17 hours ago
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LiyaNew Here
posted in Ask the community

Miro shows an endless loading screen

Can’t open any Miro boardsI’ve already tried:clearing cache and browser history using incognito mode using different browser restarting browser restarting my computerNothing seems to help :(I can’t use the desktop version as well. Are there any other possible solutions for this problem?

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17 hours ago
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egorovamlnNew Here
posted in Ask the community

Drawing on Ipad

While I’m drawing/writing on a board with Apple Pencil on my IPad some lines disappear. If I zoom out I could barely see all the lines. But on the web version they still exist. I have asked a couple of my friends, they have the same bag. How to fix it? 

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20 hours ago
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Aaa BbbBeginner
posted in Ask the community

Problem with writing

Hey, the problem occurred today when I was using miro. The text that I am writing on the board just disappears but when I zoom in it appears again.  I didn’t have that problem a few hours ago but now it’s just impossible to use the board :(  Can you fix this bug please?  the problem is the same using website and app

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20 hours ago
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Maya OrzechowskaNew Here
posted in Ask the community

How do I avoid joining a team and make a board? My personal email is associated with my old job

Hello,My personal email and miro account still seem associated with a job I quit and when I open or log into miro I’m now blocked with a pop up that asks me to rejoin the teams at that office. There does not seem to be away to close out of the pop up or avoid it.I get this pop up when people send links to new miro boards and even when i log into miro using my account in incognito windows. The only options i seem to have are closing miro or requesting team access (these only show teams at my old office not the new ones I’m being invited to). I’d like to use this service for other collaborations but this legacy memory is making it impossible.Please help!!!

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1 day ago
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Gael CosnardNew Here
posted in Ask the community

Account seems binded to wrong company

Hi !I was invited to a commercial presentation from another comany using miro few month ago.Now my account seems binded to them. When I leave all group I cant access dashboard.An error message says “Teams in this comany are private.”  How can I get released ?

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Robert Johnson
1 day ago
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TomwhittyBeginner
posted in Ask the community

Stuck in old team, cannot create my own board

I have left an old team and want to create my own board but I am stuck with this po-up and cannot even log out - all actions are blocked. Help! At the moment I have no other option than to use another software provider, as there is no way to do anything.  

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Robert Johnson
1 day ago
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Boris GoldinNew Here
posted in Ask the community

Duplicate board recovery

Hi there,I’ve tried to move everything I had from my personal account to my work account. I’ve shared a board with the work account, duplicated it in the work account, and then deleted the personal account.However, the duplicated board disappeared from the work account. A massive f-up on my end! How can I recover it?

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Robert Johnson
1 day ago
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Lucy EdwardsBeginner
posted in Ask the community

[INVESTIGATING] Copy style not working

Hi, I'm creating process maps in Miro and when I right click and 'copy style' on a flow chart shape then right click another flow chart shape and do 'paste style’ nothing happens. Same with trying the key board shortcuts too - any ideas? I am using this feature correctly, is it not for flow chart shapes?

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Maria Gonzalez
Mironeer
1 day ago
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travis.kochNew Here
posted in Ask the community

Basic ERD symbols unavailable

I am comparing 2 products: LucidChart and Miro. I prefer the Miro UI, but unfortunately, to use basic ERD symbols, I have to upgrade and double my subscription price. I do not need team boards, voting, polling, collaboration or SSO. I also do not need so-called advanced diagramming shapes. I only need normal ERD notation, like crow’s feet. LucidChart, and most others, offer this without a business plan. Is there an alternative on Miro, as I feel Miro’s UI is superior.Thank you!Brian

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1 day ago
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