Ask the Community

Hi,I’m having an issue with editing a board in a team that was previously on a paid plan (the subscription expired on May 2). I’m currently the only user in the “E-commerce” team.I have a few questions: I’d like to switch the “E-commerce” team from a paid plan to a free plan. Is that even possible? I want to keep creating boards within this team, but the option to add new boards has disappeared. Does this mean this team can no longer function on a free plan? Do I need to delete the “E-commerce” team and create a new one to regain access to these features? How many teams can I belong to on the free Miro plan as a user? I would really appreciate any guidance here. I feel a bit stuck and not sure what to do next.At the moment, I can’t edit the existing board, and I’m also unable to create new ones unless I switch back to a paid plan. 

Hi everyone,I'm hoping someone can help me with an issue I'm facing with a large prototype. It's packed with interactions, and as of today, it has stopped working after the first few steps.The prototype consistently freezes at the same point, even after I've double-checked that all the connections are configured correctly. I'm worried about losing all the work I've put into it.I assumed it might be because it has several screens and interactions but tried to slice it down into several boards to no success. It keeps failing in the same points.Has anyone experienced something like this before or have any ideas what might be happening?Thanks in advance for your help!

Hello,I would like to request a refund for my recent subscription payment.The payment was made on [2026/05/03], and I did not intend to continue the subscription.I have not used the service significantly.Could you please review my case and process a refund?Thank you.

First of all, this started 3 days ago — I can't access any organization from the drop-down list on my iPad. Nothing happens when I tap on an organization name.I'm using an iPad Pro M1 (2022), with the latest iPadOS version and the latest version of the Miro app installed.This makes the app essentially unusable. To clarify: when I open the Miro app on my iPad, I can't open any organization from the list, except for those in my favorites and the one that opens by default (recently used).This is not the only issue I've experienced on iPad — it was just the last straw.Another problem: every time I switch from Miro to another app (for example, Zoom) and then return, the toolbar disappears.I had this issue for months, and the only solution was to restart the app, which takes about 5 minutes to load each time.Only after a few months did I find a workaround: if I rotate the iPad from landscape to portrait and back again, the toolbar reappears. Even

I want to print an A0 poster of a map I created. I export as PDF, but the file is so small and low fidelity (62KB). I have the paid solution and export as ‘Vector’. What am I doing wrong? 

I have a free version of Miro for my team at work, and it is saying I am unable to make anymore edits because I have reached my edits limit. No one else at my job has had this issue, and they have made many more edits than I have on my board. Any way around this?

I was looking for some old work and I just realised my “Inactive Free Team” was deleted in 2023 from my account. I found the email buried in promotions telling me that. I really needed that information now. I just didn't realised deleting these was a thing...and I completely missed the email at the time. Any slim chance I can recover/restore these?

I use Miro for school; almost all my classes have their own boards. But whenever I open them, add to them whatever I never see them on my recent, my dashboard, anything, and have to find the original link my teacher sent just to get to them. This also means that every year I lose access to all my work even though the Miro boards still exist (since the links are usually on Canvas, which I lose access to when the class ends). Please make it so that boards you work on and open actually show up in your library -- this is the only site I have EVER seen not to do this, and it makes the interface impossibly frustrating, as well as being about the worst decision made. 

Hi Miro community,I'm hoping someone can help me navigate a refund request, or point me to the right place to raise this.One of our team members recently upgraded our account to the Starter plan, intending simply to access more than 3 boards for use in virtual tutoring sessions. We had been happily using the free plan. The upgrade was made in good faith based on the $8/month figure prominently displayed on the pricing page.What wasn't understood at the time is that the $8/month rate is per member, and that inviting students to collaborate on boards added them as billable members of the plan. As a result, we were charged a significant annual fee covering multiple seats, far beyond what we anticipated or needed.To be clear: we are a small tutoring organisation. Students sharing boards are simply joining a link to collaborate during session. They are not team members in any meaningful sense. Had the per-member billing implications been clearly communicated d

I have been using Miroboard as a teacher for quite a few years now and I absolutely love it.  It is highly likely I’ll be moving school districts, which means I would lose access to all of my boards (because I log in using my school email).  Are there options for me to keep access to them in the future? Thanks!

Dear Miro Support Team,My name is Julia, and I am a tutor from Ukraine. Due to the ongoing war, my country is facing significant challenges, and many of us are experiencing financial hardships. Unfortunately, I am currently unable to afford a subscription to Miro, but your platform would be invaluable for my work.I teach children and organize educational activities to help them learn effectively despite the difficulties we are all facing. Miro would allow me to create interactive and engaging lessons that foster better understanding and retention of the material.I kindly ask if there is a possibility to receive a free subscription to your platform for one year or any available support for Ukrainian educators. This would greatly assist me in continuing my work with students during these challenging times.Thank you for considering my request, and I appreciate your time and any assistance you can provide.Best regards,Julia

Hello,I am currently using Miro and really enjoy the platform, especially the infinite canvas and collaboration features.I am from Ukraine, and due to the current situation it is difficult for me to afford a paid plan. I wanted to ask if there are any options for free access, discounts, or support programs available for Ukrainian users.I would really appreciate any information or guidance.Thank you in advance!

Hello -I currently have a free license, and it says I’m only able to edit the 3 most recent created boards. I only have created 2 boards, and it’s only allowing me to edit 1 of them. Any ideas how to fix this?Thanks!

Olá,  Estou tentando cancelar minha assinatura, mas não acho em nenhum lugar a aba de cancelamento. Estou sendo cobrado mensalmente no cartão. Alguém poderia me dizer como faço para canelar?

Hello, I am faced with a gap on iPad 16A OS version 26.3.1(a). The problem is this: when I write on the blackboard, at some arbitrary moment the whole board freezes, I can't write anything, and I can't do anything with my fingers either, until I swipe the top curtain of the iPad.

Hello Team,   I’m Alen - Software licensing professional from Trimble Inc , We are looking to enable the SCIM feature for our organization. We have attempted to coordinate this through our listed contact, Jaime (jaime@miro.com), but have not received a response for over a month.Given the importance of this integration for our security and user management workflows, could you please: Confirm if there has been a change in our assigned Customer Success Manager (CSM) or Account Executive. Provide the contact details for our current representative. Connect us with a technical resource who can assist with the SCIM enablement process in the interim. We value our partnership with Miro and look forward to resolving this so we can fully utilize our Enterprise features. Best regards,

Good day,   I have a board. The board had several diagrams. I had placed frames around them. Five in total. I wanted to add another diagram and used the Miro Swimlane Diagram template. While customising it, one of the rows in the swimlane got really wide. I tried to reduce but no joy. So I move the frame over as there seemed to be something under it. I deleted some document panel that was there. I happen to move around the screen, and all my diagrams in the other frames are now blank.Any idea what is going on here and how to correct (an prevent)? I have upgraded my browser and cleared cache. Browser: Google Chrome Version 139.0.7258.139 (Official Build) (64-bit)Device: LaptopRegards, 

Dear Miro Support Team,My name is Yuliia. I am from Ukraine, and thanks to your support program, I was able to use the Miro board for free. However, starting today, I can no longer access my boards under the previous terms. Could you please let me know if the program is still available and whether there is a possibility to continue using it?Thank you so much for your support!Best regards,Yuliia

Dear Miro Support Team,My name is Nikol. I am from Ukraine and I am a German teacher..I recently learned that Miro provides free access to premium plans for Ukrainian users due to the ongoing war in our country. I would like to kindly apply for this program.I would be very grateful for your support. If any verification is needed, I am ready to provide supporting documents.Thank you very much for your understanding.Best regards,Nikol

Dear Miro Support Team,I am writing to you regarding the support programs Miro offers to the Ukrainian community.As a user from Ukraine, I recently learned that your platform provides special promotional codes or subscription benefits to support Ukrainians during these challenging times.I am an educator, and I use Miro to create  instructional materials and digital assets for tutors. Miro is a crucial part of my teaching workflow, and having access to its full features would significantly enhance the educational value I can provide.Could you please let me know how I can apply for this promo code or what verification is needed to confirm my eligibility?Thank you for your support and for standing with Ukraine.Anastasiia

Dear Miro Support Team,I am writing to request immediate cancellation of my subscription and assistance with a payment issue.I subscribed to the paid plan but used it for only a few hours before deciding to cancel. I attempted to cancel the subscription right away. However, your system has continued to attempt charging my card, even though I no longer wish to use the paid plan.Moreover, I cannot remove my card details from my account, which puts me at risk of unwanted charges.Please cancel my subscription immediately, stop any further payment attempts, and remove my payment method from your system.I appreciate your prompt help with this situation.Best regards,Inna Hryshkovets