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Ask the Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 8,632 Topics
  • 28,981 Replies
8598 Topics
Alyona
Mironeer
AlyonaMironeer
posted in Ask the Community
Here’s what to do if you can’t apply for Education plan, cause your email isn’t accepted

Currently, you need to have an email belonging to the educational institution domain to apply for the Education plan. In case you don't have one but are employed by or enrolled in an accredited institution, our support team will be happy to review your application outside of a standard submission process.Please add a message to this thread if you're unable to apply using this form https://miro.com/education-whiteboard/ and the community team will convert your message into a support ticket.

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Eca
Mironeer
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Akulina YumanovaNew Here
asked in Ask the Community
[KNOWN BUG] Bug with simultaneous editing

 Hello!I use the enterprise version of Miro, and everyone in the team has access to edit the board. In normal mode, editing is not difficult.When the team gathers together, it becomes impossible to edit the frame with the Kanban board together: while one person is editing their part, another cannot create or move cards.This makes collaborative work very difficult. The problem was discovered after April 1, 2025, and had not been noticed before.I would be grateful for your help with my issue!

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Clare vdwBeginner
posted in Ask the Community
How to stop the new 'turn into slides feature' unlocking frames

The new feature where frames can be turned into slides is causing havoc on my boards. It means that frames that were locked can be unlocked (even with the shield lock). The only way I have found to stop it is changing the access from ‘editor’ to ‘can comment’ but this means those with the board link cannot even add sticky notes (which we do a lot).Help please!! The impact this morning resulted in a chaotic session :(

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Mironeer
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Dima_bamaBeginner
asked in Ask the Community
Entering issue – prompted to "Tell us about your team"

Opening the link, Miro asks incoming questions every time I log in. What`s wrong with it?  

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Miriam van der LubbeNew Here
asked in Ask the Community
AI-assisted note-taking in Miro

Is it possible for Miro to automatically capture a presentation discussion in sticky notes? Can the AI tool in Miro assist with this?

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AnnMasNew Here
asked in Ask the Community
Miro doesn't work

Hello! Miro doesn’t work 3-4 days already. I’m from Krasnodar region, Russia. My work process suffers a lot.Can you help me with this problem?I see just such picture: 

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Tom TomNew Here
posted in Ask the Community
I can't to add connector lines to make a prototype interactive in prototyping (beta).

I can't to add connector lines to make a prototype interactive in prototyping (beta).I want to prototype a mobile phone.I can drag out a line from the trigger button in frame a small by clicking the thunder icon, but can’t drop it on the target frame(B).No connecting point appears.

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Alina YurinaBeginner
posted in Ask the Community
No access (error app initialization failure)

Hello! I can’t get an access to my board due to this error. What should I do?

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Mauricio OrtegaNew Here
asked in Ask the Community
Image opacity

This was asked 3 years ago "Is there a way to make the images one imports or download more/ less opaque. It would be interesting to have as a way to “see through” one image to see someone else collaborating on top and behind" has there been any updates to Miro to be able to do this?

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Eca
Mironeer
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VaragtPNew Here
posted in Ask the Community
I cant export any backups?

I could export backups for my board before but for some reason it is no longer possible. I have tried both the regular backup board button and to export a pdf but they just load and then nothing happens. I have tried 3 different browsers, including one with zero extensions etc that could interfere. I am under a paid plan. Also is there no way to actually contact Miro support?

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Andrew WoodsBeginner
asked in Ask the Community
Miro App on MAC is very slow and slugging.

Spec’s: MacBook Pro, 16GB Ram, 15.3.2 (24D81) Miro: V0.10.90Problem: Why does Miro App load and function so slowly on my Mac? Opening the app takes 40 to 60 seconds, and opening a board takes 15 to 20 seconds. I use other apps like Figma and Notion, and they all work quickly — so why is Miro App (Not web) so sluggish? What can I do to fix this? Thank you 

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PETR BLAZEKNew Here
posted in Ask the Community
Attachments to a mind map node

Hello,Could you please tell me how to attach a file to a mind map node?I understand that Miro doesn't offer the option to add notes or additional text to a node. I find this feature extremely useful — but fair enough, Miro isn’t primarily a mind mapping tool.However, being able to attach files to nodes is crucial for making mind maps truly usable.If this feature isn’t available, I hope it will be added soon...ThanksPetr

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Julie WalshNew Here
asked in Ask the Community
Shapes with Text not pulling into AI

Why are the shapes I have entered text into not pulling in when I am exporting to Excel or using AI to create a document. the shapes do not show up as valid objects

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Mironeer
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Maria952New Here
posted in Ask the Community
"Miro" doesn't work

"Miro" doesn't work.Endless loading.The problem has been going on since yesterday (10.06.2025)I work from Yekaterinburg, RussiaI saw that many people have this problem. Will it be fixed? Or can I forget about this service?

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Dmitrii SentsovBeginner
asked in Ask the Community
Infinite loading in Russia last 2-3 weeks

I've been teaching mathematics to students on the Miro board for the last two years. It's an excellent board with wonderful functionality. A problem has been occurring for about a month. Sometimes without a VPN, it's impossible to access Miro at all. Please tell me, is the problem on Miro's side or has the government decided to block yet another useful resource?I'm attaching a log from the browser console. At the end of the log, I turned on a VPN and the site loaded. 

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AnastasiaM2002New Here
posted in Ask the Community
Miro doesn`t work

Endless loading without accessing the boards. I`ve been working on Miro for a year, it`s the first time I face such a problem. Neither I nor my students can get to Miro from 10th of June. The app was working yesterday but today it is not. My current location is Russia, N.Novgorod  

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Julia_IvlevaNew Here
asked in Ask the Community
Issue with Accessing miro.com

I am unable to open the website miro.com; it’s not loading at all. I cleared the cache, disabled extensions, and tried using another browser, but nothing worked for me. Additionally, it doesn’t work on my husband’s computer, and I can’t access it on my phone either, even with the VPN on. Interestingly, some of my students can open it without any issues. I also know that many of my colleagues have faced the same problem. Do you have any ideas how to address this issue?

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Mironeer
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Anastasiya01Beginner
posted in Ask the Community
Miro doesn't work in Russia

Miro hasn’t been working in Russia since yesterday. Can you fix this, pls?

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Krystal SimpsonNew Here
asked in Ask the Community
Issue with items in roadmap blueprint

This section of the roadmap blueprint is inexplicably in German, despite all of the language settings being set to english.  Also this screen will not load, and I cannot see the OKR table anywhere on the menu.  Any help on how to fix this would be greatly appreciated  

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OneiroidNew Here
posted in Ask the Community
How to stop Miro from adding a text block to a document while dragging it?

How to stop Miro from adding a text block to a document while dragging it? 

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Evolanca SlayBeginner
asked in Ask the Community
[Copy as Image] resolution issues...

I used my Miro boards to sort and arrange pictures in the past to than process them further in photoshop.My whole workflow suddenly broke because the “Copy as Image” function is not working correctly anymore… In the past it produced the image exactly in the resolution like it was on the board and now it lowers the resolution down to around 1000px… Downloading with the frame is no option for me because I need the exact resolution and the download option does not offer custom size or exact size… In my case I have a 3x3 grid of 9 1024x1024px. That is not even 4k or any super resolution. I need to be able get the correct size back, so I can throw it into my photoshop slicer. Since I process hundreds of grids like this, manual resizing is no option and a pain in the but. I have a paid consultant plan.Left original and right is the outcome… 

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Kamal SyedNew Here
asked in Ask the Community
Confluence embed resizing

Hi all,We’ve recently enabled Miro integration to Confluence, so I can now embed a Miro whiteboard onto a Confluence page.However, there doesn’t seem to be a free-form resizing option, so the Miro frame only takes about ¼ of the Confluence page/screen. I’ve tried some other plugins and resizing seems to be controlled by the PlugIn and not Confluence - I can choose S, M, and L embed sizes, but even L(arge) is only ¼ page with the others even smaller.I’m not trying to show a thumbnail but an actual whiteboard overview, and this is really inefficient.Any tips, or is this an enhancement request now?

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alix.tyler-hallNew Here
posted in Ask the Community
Billing and membership help

I bought a new plan this morning, however this doesn't seem to be registered and miro has now locked my board and says that i need to upgrade my plan (which i did earlier today!) - how long do miro normally take to respond on chat? i have a workshop shortly ahh thanks alix

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Mironeer
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Maciej WieruckiNew Here
posted in Ask the Community
Missing a VAT no. field (purchase form)

Hi Everyone!I’d like to purchase the Starter Plan, but I noticed that the purchase form doesn’t include a field to enter a VAT number (VAT-UE). I'm a bit confused and would appreciate your help. Take careMW

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Mike SnightBeginner
asked in Ask the Community
[KNOWN BUG] Frames exported as images have a white line on edge

When exporting a frame as an image I will get a 2 pixel white line on a random edge of every image. It does not matter what size the frame is and what quality it is exported as (it’s even present as a vector). The only work around is to match the board background color to the frame color, which is not intuitive. Anyone have a solution to this?The image below showcases the issue on the exported jpg. 

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