Ask the community

Not sure how to do something in Miro? Ask your peers here.

  • 5,499 Topics
  • 19,201 Replies

5499 Topics

Manouska
Mironeer
ManouskaMironeer
published in Ask the community

Q+A Thread: Inactive Teams Deletion

Hey Community!Today we sent out an update email to admins of inactive Free and Education plan teams. If you received this email, have any questions, or need help please ask us in this thread–– our team is here and happy to help!

224632
J
12 days ago
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DimitrisNew Here
posted in Ask the community

Upload a pdf not possible

Hello,  i cannot uplaod any pdfs in Miro (nor at Desktop, neither at Browser Version).What can i do?Here is a photo with the error message.Dimitris 

5
aman
31 minutes ago
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ZavsolNew Here
posted in Ask the community

Shape around a mindmap node

How to clear shape of node in Miro? There is node appeared with shape around it. And I can’t clear. 

2
Robert Johnson
33 minutes ago
Kyle Chipman
Kyle ChipmanMiro Hero
posted in Ask the community

[KNOWN ISSUE] For Windows Desktop App, Disable / Re-Assign Alt Revealing App Ribbon

I lean quite heavily on Alt + Click / Drag to duplicate objects. Pressing Alt in the Windows Desktop App reveals the top application ribbon (File, Edit, etc). Duplicating objects using the Alt method reveals the top application ribbon, bumping interface elements (left-hand tool tray, vertical scroll bar) down, then re-hiding and re-shifting when any subsequent action is performed. It’s not a major issue, more one of those "Serenity Now, Insanity Later” kind of things. For as much as I’ve used both the desktop app and the Alt + Click / Drag Duplication method, I can’t remember this being an issue until quite recently. Not sure if an update affected this. On the topic of Alt + Click / Drag to Duplicate in the Desktop App, I’ve also noticed a recent uptick where an object will appear duplicated but not actually duplicate (it’s non-selectable). I’ll need to close out and re-open the board for the object to not appear and the board to resume its fully synced functionality. It happens every

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Robert Johnson
42 minutes ago
M
MaimoonaNew Here
posted in Ask the community

Activating BETA

I cannot find where to activate beta features from. Looked at the previous questions to and cannot find it. Any help will be appreciated, thank you!

5
J
53 minutes ago
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Cole McDonellNew Here
posted in Ask the community

Work on Hidden Frames

We have boards that are client-facing so that they can see an outline of the entire project from the beginning. Then, when we reach certain milestones, we ‘fill in’ the outline with the next stage.Since they have view access to the board throughout the entire process, is there a way to keep frames hidden but still work on them? For example, the end goal would be that while we’re in our “Step 1” we would be able to work on our “Step 2” without the clients seeing the messy progress until we officially issue “Step 2”.Right now, the hidden frames feature almost accomplishes this, but we can’t work on the frame without unhiding it, at which point the client can see it. 

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A
6 hours ago
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squarer00tNew Here
posted in Ask the community

How to change mind map's appearance?

Hi,I’m new using Miro; I thought it seemed useful to make quick mind maps and I’m using it to take notes while studying for college.I’m very confused though… I can’t seem to edit the way a single node looks - color and shape.Last night I made this map: as you can see there’s a rectangle around (almost) every node, and I didn’t even choose to do that; the rectangle’s colors are all over the place (purple, yellow, blue black, green…???) and some nodes (see: SQUAMATA) are simple text, no rectangle at all.I can’t seem to change this. As you can see in the top right, when I click on a node I only get the option to change the connecting lines’ color (currently set to purple), and nothing else.What do I do?Thank you in advance. 

2
aman
6 hours ago
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BigkarloBeginner
posted in Ask the community

Laser Pointer

Where is the laser pointer tool in Miro?

2
A
6 hours ago
A
Adam CarmodyNew Here
posted in Ask the community

Miro not letting me join team

Hi All,Someone at my company has sent me a join team email and every time I click join team, it doesn’t work. It just takes me to the dashboard where it's not on my team list or settings. I have tried logging in and out, but that doesn’t work either.When I click the view team link he comes up with this error code:[error] "9e717cd0-f69f-49cc-a766-e57b58225b37"Can someone please help?Thanks,Adam

0
A
7 hours ago
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sam zackNew Here
posted in Ask the community

[KNOWN BUG] Zapier creates cards in a wrong spot

HiI am trying to link my todo list with miro using zapierevery time i create a task it appears somewhere random in the board, and not in the same frame i used in the zap i guess the problem is happening because zapier is looking for a frame with a gird while grids are removed now.Any idea what's happening here?

10
J
19 hours ago
A
Alex.49.98New Here
posted in Ask the community

Importing and exporting

   Miro is missing fundamental collaboration features to become useful, even though it is positioned as a collaboration tool.   Without supporting vector graphics industry standard file formats to share files across teams and organizations which don’t use Miro it is impossible to effectively collaborate. It seems to me it is done on purpose to say - start using Miro instead of exporting graphics to other tools and if I’m right that is a poor strategy. Why I think so, it is because there are quite a number of requests to support different files formants and the best answers are “use what we already supported, like PDF” and because some important formats are supported for importing but not for exporting.   Anyway, Miro needs ability to import and export such file formats as SVG, DXF, VSDX is supported for importing (thank you) but not for exporting, CDR would be nice to have. That is the very minimum and exporting should be on par with importing. 

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A
22 hours ago
A
Anna Clara RendahlNew Here
posted in Ask the community

Creating an A3 frame with precise dimensions, not just ration

Is there a way to create a frame that measures the same as an A3? Not just the ratio but the length and width? It would really help when creating content in Miro with the purpose of using in hybrid workshops etc., when you want a (readable) physical copy of your miro-frame.  Thanks! 

3
P
1 day ago
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Sean McGillagreenNew Here
posted in Ask the community

Select tool changes to drawing pen

I’m working with an Apple iPad and stylus. Today, something new started happening. When I choose the ‘select’ tool and use the stylus to drag a rectangle shape across the board to select things, it now immediately/automatically switches to the drawing tool and draws a line instead.  In related news, when I’m drawing with the stylus in freehand mode (the felt-tip pen icon), it automatically switches to shapes tool (freehand shapes that get converted to official shapes, has a little plus sign on the icon). I don’t want shapes, I want to draw a freehand box and let it be that. I’m in the right tool for it, but it automatically switches tools on me and then converts the shape. I hit ‘undo’ and keep going. Why is Miro suddenly trying to anticipate what tool I need? I’m picking the right tool the first time, it’s changing the tool as I navigate the board. Please help me understand how to turn this ‘feature’ off.

4
Hassan
1 day ago
A
Anton PankratovNew Here
posted in Ask the community

Miro mindmap is slow, freezy and lagging

Hello,I am using Miro for creating mindmaps and I absolutely love it. However, there is one issue with that. At the moment my mindmap became really large (around 1000 nodes), the whole project starts to lag, I can’t drag any nodes without them freezing etc.I wonder if that’s issue on Miro side, or on my side? I am not a technical guy, but maybe my graphics/RAM are too low for my tasks?Thanks

4
Z
1 day ago
marie beyssac
marie beyssacMiro Hero
posted in Ask the community

help needed to embed Pinterest in Miro Board

Hey Community!I need to embed a Pinterest in a Miro board.Does anyone have succeeded in that?Can anyone give ideas on how to do it?  Much appreciate any help!Cheers from Rio!  😀Marie

3
aman
2 days ago
S
Sasuke211New Here
posted in Ask the community

Miro board images terms of usage

Hi… So I am planning to MiroBoards… like mindmaps etc for my masters thesis. So there is an option to download the boards as images and PDF. I wanted to know the terms of usage.. should I credit it or how do I go about this? Just ensuring the terms of usage since I need to explain this to my supervisor. Thank you

1
A
2 days ago
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Joël KemnitzerNew Here
posted in Ask the community

Field: "Original estimate" is not visible on Jira cards

Hello all,I hope you are well?I currently have the problem that the field "original estimate" from the Jira ticket is not displayed via the Jira Card on the Miro board. When configuring the add-on, I can only select "story point estimate" for estimates.Can someone please help me at this point?Great greetingsJoey

0
J
3 days ago
A
Arielle402New Here
posted in Ask the community

Miro not working on phone

For a few days now Miro hasn’t worked properly on my phone, both app and in two different browsers. When I try to “edit” shapes the menu no longer shows up. I can not delete them. It seems to work fine with sticky notes. I have a Samsung S20 FE 

1
aman
3 days ago
K
Karen TomczykNew Here
posted in Ask the community

Miro not pasting from Excel

I was trying to copy cells from excel and paste into sticky notes in miro (one of my favourite features!). However, the excel content is not recognized and miro app pastes the latest sticky note I had copied. I am able to paste the excel content to other applications, but not in miro.I also tried the web versions in Chrome and Edge - in the web versions, nothing happens, as if I haven’t copied anything. However, I’m able to paste the content copied from Excel in other applications (tested pasting in an email).Any idea on how I can fix this? Thanks :)  

4
aman
3 days ago
A
albertngNew Here
posted in Ask the community

Miro won't load in chrome

It works in Firefox, or desktop app, but it doesn’t work in Chrome, even after clearing cache. I’m using the latest version of Chrome and Windows 11. I prefer using web than desktop app, and would appreciate any help you can provide. Thanks!  

21
aman
3 days ago
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Björn ErikssonNew Here
posted in Ask the community

Moving a framed mindmap deletes the mindmap

The mindmapping in Miro is ok, but desktop tools are so much better :-)Anyway, after creating a mindmap, and frame it (with a frame), when I move the frame the mindmaps vanish, it is actually gone.Known bug?

1
aman
3 days ago
D
DamboxNew Here
posted in Ask the community

Mindmap - font size out of sync

I have a simple mind map - however some of the sub items seem to have a different font size. If I change the font size on the central main topic - it increase/decreases all the fonts. I cannot find a way to just amend the sub-topic Any ideas ?

1
aman
3 days ago
R
Robert NorgrenBeginner
posted in Ask the community

Copy paste frame places new frame on top of old frame

Hi, when I copy and paste a frame, the new frame is placed on top of the copied frame.Is there a setting so the new frame is placed next to the copied frame? 

1
aman
3 days ago
Tom Solid
Tom SolidBeginner
posted in Ask the community

Why is the basic mind mapping tool so basic

Hi all! I really like the freedom of mind mapping in Miro. The fact that I can nearly through any file type on my board and connect everything together the way I want it is great for creative research. However, sometime I need some structured mind maps too. Hence, I use the Miro mind mapping tool.And there it is too basic. There isn’t even the option to make organigram style mind maps? What about adding icons to the subject boxes? Maybe I missed the purpose of this tool and I am open to learn more on how I could do replicate mind maps the way I would build them in XMind or MindManager. Thanks! Tom

8
aman
3 days ago
L
lisssberry111New Here
posted in Ask the community

Не работает доска

Здравствуйте! Уже 3-й день у меня не может прогрузиться панель инструментов. Из-за этого не могу работать в доске. Не подскажите, как решить эту проблему?

8
V
3 days ago
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