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Ask the Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

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  • 29,056 Replies
8625 Topics
Alyona
Mironeer
AlyonaMironeer
posted in Ask the Community
Here’s what to do if you can’t apply for Education plan, cause your email isn’t accepted

Currently, you need to have an email belonging to the educational institution domain to apply for the Education plan. In case you don't have one but are employed by or enrolled in an accredited institution, our support team will be happy to review your application outside of a standard submission process.Please add a message to this thread if you're unable to apply using this form https://miro.com/education-whiteboard/ and the community team will convert your message into a support ticket.

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Akulina YumanovaNew Here
asked in Ask the Community
[KNOWN BUG] Bug with simultaneous editing

 Hello!I use the enterprise version of Miro, and everyone in the team has access to edit the board. In normal mode, editing is not difficult.When the team gathers together, it becomes impossible to edit the frame with the Kanban board together: while one person is editing their part, another cannot create or move cards.This makes collaborative work very difficult. The problem was discovered after April 1, 2025, and had not been noticed before.I would be grateful for your help with my issue!

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Clare vdwBeginner
posted in Ask the Community
How to stop the new 'turn into slides feature' unlocking frames

The new feature where frames can be turned into slides is causing havoc on my boards. It means that frames that were locked can be unlocked (even with the shield lock). The only way I have found to stop it is changing the access from ‘editor’ to ‘can comment’ but this means those with the board link cannot even add sticky notes (which we do a lot).Help please!! The impact this morning resulted in a chaotic session :(

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Dima_bamaBeginner
asked in Ask the Community
Entering issue – prompted to "Tell us about your team"

Opening the link, Miro asks incoming questions every time I log in. What`s wrong with it?  

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scott bartlettNew Here
asked in Ask the Community
drag and drop excel files

hi there, ive been using a board to share excel files for quite some time. They used to load as a snap shot of the sheet, and you could click on the icon and download the file.  Just what i was after. Now when i drag and drop a excel file into the board, it shares its as a editable table, which I'm not after. Can someone advise how to get back to the simple file that can be clicked on to download please as the editable table isn't what I'm after 

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Deborah TodNew Here
posted in Ask the Community
Stickies Capture featuring missing on iPad

I’m using the Miro iPad app with a free team workspace.  Miro AI seems to be enabled as I have access to the AI features when I tap on the icon.  I trialled some of them a few days ago so I have access to AI features.  The app is fully updated.  However, the Stickies Capture feature does not appear in the toolbar with I tap the plus sign.  I’ve confirmed I am in a team workspace and not a person one.  I’ve tried the obvious things of restarting the app and reinstalling it.  When I checked the AI settings on the Admin Console.  The only toggle available is the “use data for Miro AI improvements” which is turned on - there were no other options related to Miro AI features there.Can anyone help me with what I am missing as I understand the feature should be available even for free account.

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Bao TranBeginner
asked in Ask the Community
Need help! Can't play embedded file

I can’t play the videos and audio files embedded from Drive. I was able to do this before, but the problem started around 3–4 days ago. I’ve seen others running into a similar issue too. So I’m wondering — is there actually someone who listens and can be helpful with this kind of problem?

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AlumniNew Here
posted in Ask the Community
Partial refund

Hi Miro team,I hope you're doing well.I'm reaching out to let you know that we recently canceled our annual subscription, which was automatically renewed in May. We made this decision because the platform has not been meeting our needs as expected over the past few months.Since the cancellation happened shortly after the renewal, we would like to ask if it’s possible to receive a partial refund for the amount paid.Thank you in advance for your attention. I look forward to your response.Best regards,Ensina Brasil.

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Paulo Filipe de Castro LeãoNew Here
posted in Ask the Community
cancelamento

Fiz uma assinatura mensal, e inclui uma pessoa no meu time, no caso paguei por duas assinaturas numa só.Agora preciso cancelar essa assinatura, para a pessoa do meu time, fazer uma assinatura isolada da minha, ou seja , individualmente.Ao tentar cancelar, também dá um aviso que minha conta será excluida apos o cancelamento. E nao posso perder os trabalhos ja feitos e salvos.Alguem consegue me ajudar com esse cancelamento ?minha conta paulodicastro@hotmail.com

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arinabaluBeginner
posted in Ask the Community
Miro loading problem

Hello, it’s us again, people from Russia who have been experiencing issues with Miro loading. Miro team hasn’t provided any information on the topic whatsoever, though for many of us the work efficiency depends on the docs we’ve kept on Miro boards. I personally have sent HAR logs to the support team, nobody has reached to me. It all simply seems as if clients from Russia were non-existent for Miro (but we - clients - do exist, at least for now).Any updates at all, please? 

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Maria_SharkoNew Here
asked in Ask the Community
Miro doesn't work

Hello, the issue with accessing the Miro site is going on, it doesn't load at all, and I've been experiencing that since 12th June, it's very crucial and urgent now. Do we have any chance to improve the situation?

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R HeesenBeginner
asked in Ask the Community
App initialization failure: Decoding failed.

For weeks i have tried to access miro on this specific device (a normal Windows 11 work laptop) but when trying to access it i keep getting this error. Regardless of how many times i relogin, clear all my storage, cookies cache everything, I cannot access miro at all and its insanely frustrating not being able to join my colleagues in meetings inside miro.I cant just keep switching devices, i need a fix.It's worth mentioning, this wasn’t an issue before.Note: WIndows 11 on Firefox

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Emma StevensNew Here
posted in Ask the Community
How to synch Miro table activities (not cards) to Wrike and/or Monday?

Hi, we have some roadmap info in a table/timeline view in our Miro spaces (screenshot e.g. attached).  I now want to integrate this with our PM tools either Wrike or Monday.com.  I can find videos on how to join the two tools, but they seem to be to join Miro cards to them.  We don’t want to have to re-do all the items in the table/timeline as Miro cards, so could someone please let me know if it’s possible to join this table/timeline view of activities?Thanks very much, Emma :)  

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Snizhana DykaNew Here
asked in Ask the Community
Embedded YouTube videos are not playing

Hello,Recently, YouTube videos have stopped working properly on Miro. When I click on a video, nothing happens — it doesn’t respond at all, as if it were just an image. The only way to play the video now is by opening it in Focus Mode. However, this creates other problems, as my students can no longer see the text and tasks for the video while watching it. They have to open the video in a new tab and watch it on YouTube while doing the task on Miro.I’ve noticed that this issue only affects newly added videos. The videos I uploaded before last week still work fine. Is this a bug or something could be done to remedy the situation?Also, I can no longer cut videos, as the trimming option seems to be missing. Has this feature been removed?Thank you for your help.

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Maria952New Here
posted in Ask the Community
"Miro" doesn't work

"Miro" doesn't work.Endless loading.The problem has been going on since yesterday (10.06.2025)I work from Yekaterinburg, RussiaI saw that many people have this problem. Will it be fixed? Or can I forget about this service?

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ElvinaNew Here
asked in Ask the Community
Error in Miro Online Whiteboard Application

Hello,I’ve been trying to access my board for almost 24 hours now, but unfortunately, it won’t load. All I see is an endless loading screen.Could you please help me resolve this issue? I would greatly appreciate your assistance and a prompt response.Thank you in advance!

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ines sendraNew Here
asked in Ask the Community
board dissapeared

Hello everyone,I’ve lost access to a Miro board and need help recovering it. Here are the details: Original link: https://miro.com/app/board/uXjVIzm9ghs=/ When I open it, I get “Board does not exist” (it may have been deleted or never existed). I’m on the Free Plan, so I don’t have version history or paid features. Steps I’ve already tried: Logged in with the correct account (Google) Switched between all my Workspaces/Teams—no sign of the board Checked the Trash (https://miro.com/app/boards/trash/)—it’s not there Cleared all filters in my board list—still nothing Pasted only the BOARD_ID into a “clean” URL (https://miro.com/app/board/BOARD_ID/)—no change I didn’t export a PDF/PNG beforehand, so I have no local backup. Does anyone know how I might restore this board? Could a moderator or Miro staff check the internal backups and help me recover it?Thank you very much for any assistance!  

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Fabíola LobatoNew Here
asked in Ask the Community
Cobrança

não entendi pq recebi uma cobrança de 403 reais e tenho outra parcela de 403 para 26 de junho. Ao assinar, o plano custava 70 reais por mes. Aguardo antes de fazer o cancelamento. Obrigada

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Eca
Mironeer
Charles Collin
Charles CollinContributor
posted in Ask the Community
Stuck Submenu APP 2025-06

Hi there,it happens a couple time, and I wanted to report this behavior which is frankly not userfriendly.I don’t know why, when I click on one of my “space”, it jump into that space, and I have no quick button to get back to the overview of all of my “spaces”. Here is a screenshot: Where is the button to get backt to all of my spaces ? The “+”, or the “...” arn’t helpfull..This is the board with the overview of all my spaces thanks, CC

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Andrew WoodsBeginner
asked in Ask the Community
Miro App on MAC is very slow and slugging.

Spec’s: MacBook Pro, 16GB Ram, 15.3.2 (24D81) Miro: V0.10.90Problem: Why does Miro App load and function so slowly on my Mac? Opening the app takes 40 to 60 seconds, and opening a board takes 15 to 20 seconds. I use other apps like Figma and Notion, and they all work quickly — so why is Miro App (Not web) so sluggish? What can I do to fix this? Thank you 

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Mauricio OrtegaNew Here
asked in Ask the Community
Image opacity

This was asked 3 years ago "Is there a way to make the images one imports or download more/ less opaque. It would be interesting to have as a way to “see through” one image to see someone else collaborating on top and behind" has there been any updates to Miro to be able to do this?

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Moltas CarlssonNew Here
posted in Ask the Community
No way to play embeded without focus mode?

I can’t play embeded youtube videos without entering focus mode. That also means that there is no way to play a youtube video in presentation mode. Have I understood this correctly? Ideally I would just want to be able to start the video by pressing the iframe but this does not seem to be supported, as far as I can tell. Surely there must be a way of playing a youtube video from presentation mode though?

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mjbowen147Beginner
posted in Ask the Community
Comments widget colour codings

Hi, Does anyone know the exact colour codes used in the ‘Comments’ widget on the Miro board.There are 5 colours - I’m after the exact red colour!How could I find this out?Is the Comments widget classed as a widget?Kind regards, Matt

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Zhong Zhong SuNew Here
posted in Ask the Community
does business plan have free license

hi, would like to check, in business plan, can I invite a member with Free license, instead of full license? 

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AnnMasNew Here
asked in Ask the Community
Miro doesn't work

Hello! Miro doesn’t work 3-4 days already. I’m from Krasnodar region, Russia. My work process suffers a lot.Can you help me with this problem?I see just such picture: 

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