Ask the Community

Hello I already filled in the complete card and billing details to purchase a Miro subscription for 1 person. However, I still can’t proceed because the button remains disabled. I can’t proceed next to buy 

Hi, I am trying to apply for the Education Plan, but the application page keeps freezing. I have already tried using different browsers, but the issue persists and I cannot submit the form. Could you please help me with this?!

HelloToday I’ve faced with the problem that people cannot open the board through the link. So as i understood the access for guests and visitors is limited, but everything always was ok before. Has something changed? Have I missed some updates or is it a bug? I cannot understand what the problem is.I’m looking forward to responses. Thanks ahead!

Team member has also not reached the limit. Please advise on how to resolve this issue. Thank you. Luigi 

I have one board. Just one. But i have this trouble ! 

hello, i’ve recently encountered an issue for the first time where my only 3 boards are showing as uneditable. I was under the impression that once i pass 3 boards, the oldest is set to view only. However, despite having these three boards functioning for the last week, today it’s showing all three as view only and I can’t edit any of them. I’ve attached screenshots of what I see on my end:Home screen: Project 1:Project 2:Project 3:

Dear Miro Support Team,My name is Kate, and I am an English teacher from Ukraine.I recently found out about Miro’s initiative to support Ukrainians by offering complimentary access to premium plans during this difficult time. I would sincerely appreciate the opportunity to participate in this program.Your support would be extremely valuable for my work and teaching activities. If necessary, I am happy to provide any documents or verification to confirm my eligibility.Thank you for your time, consideration, and support.Kind regards,Kate

Hello!My name is Oleksandra. I recently started using your program, and I really enjoy it. The thing is, I live in Ukraine, and unfortunately, we are still going through a war. I would sincerely like to ask for an upgrade to my subscription plan, as despite the situation, I continue teaching students English and Ukrainian.I would be truly grateful to you and your organization for your support.Kind regards,Oleksandra

I created and used a Miro board for around 6 months with my tutor (since Oct 2025). I was the original creator and owner of the board.One day the board suddenly disappeared and showed “Board has been deleted by owner.” I even upgraded my subscription trying to recover it from Trash.After contacting support, I found out the board still exists, but now belongs to an unknown workspace/team called “kkiaka” that I have never heard of. I no longer have access to my own board, and my access requests receive no response.I never transferred ownership, never intentionally joined such a workspace, and never removed my own access.Has anyone experienced something similar with Miro ownership/workspace reassignment? What should I do? I really need this board back as exam is coming soon

Hello,  My name is Hanna, I am a Ukrainian French teacher working with Ukrainian students online.  I recently started using Miro for my lessons and discovered that Miro offered free access for Ukrainian educators. I would like to ask if this offer is still available.  Thank you very much for your time and support.  Best regards,  Hanna

I have a payment issue with the software Mirror. I need to make a payment on April 30th this year, which is $576 annually for this turn. However, there was an error in my previous payment setup. When I noticed this, I wanted to adjust the number of members to reduce the payment amount. But after I modified the number of members, the annual price for April remains $576. I hope to adjust it to the annual billing price for a single user than pay it. What should I do? Otherwise, I will have to pay 5 times more than necessary.

For weeks now I have been plagued by an issue when entering text into one of our boards.I will type at length, then suddenly I am looking at the text from 5-10 minutes prior! All the changes I have made gone in an instant. I believe this is an issue with connectivity with Miro’s servers; if connection is lost, Miro will attempt to re-connect, and overwrites any changes that haven’t been synced to the server.Although I have now gotten into the habit of entering text, clicking off the shape/field to allow an update to be pushed to the server (hopefully???), before continuing. Didn’t seem to help just nowI’ve lost a lot of progress due to this bug over the weeks.I can only confirm this is occuring with text, it’s the only element where I’ll be “in the process” of editing for any period of time.I used to be a subscriber with another team, and was considering upgrading to a paid subscription for my own team, but if something as bare-bones simple

Dear Miro Team,My name is Svitlana, and I am an English online tutor based in Ukraine.I am writing to kindly ask whether I might be considered for a free Education Plan or an upgrade to my current account, as part of Miro's support for Ukrainian educators.Miro has become an essential part of how I create lessons and engage my students — and I would be incredibly grateful for any support that would help me continue teaching effectively during these challenging times.Thank you so much for standing with Ukraine, and for your time and consideration. Warm regards,Svitlana

HiI am using multiple platforms at free plans for e-comerce, so can I get benefit from miro at free plan for e-comerce?Thank you

Now when I zoom into project (when editing) by using mouse wheel I get jump between 51% and 143%, this makes it unusable. I need to zoom with more steps in between the 51 and 143 percent. How to configure these steps of zoom?

Is there any way to get better export options (pictures and such) if thats all I need ? I dont need all other extra stuff in the starter subscription. 

My Miro QR sticky notes are stacking on top of each other after my users have input them! Just a week ago this was fine - the stickies would appear on the screen in an organised manner, not stacking on top of each other. Have tried increasing the size of the frame linked and using different colours but still facing the same issue. Would really appreciate any help on this!

Hi Miro!I was working on my board halfway and the website jammed on me and everything disappeared. May I know if I am able to retrieve everything asap? My board isn’t the only one on the page, it includes boards from my other team members as well. Thank you!

Dear all,I have a specific question regarding copyright permissions to publish boards that I have created in Miro. Here is my case:I have used a Miro board as part of a scientific research project (dissertation) which I am about to publish as a book via the publisher SpringerNature. In order to document my research approach, I would like to include screenshots of the Miro board I created and used in the publication for illustration purposes. In an other thread in the Miro community it says that material which "users create in Miro is their property and they can use it for their benefit." (Here is the thread). However, this answer was written some years ago and it would be best to have an official source and/or signed permissions document proofing that the material in question is allowed to be publis

 Dear Miro team,I sincerely apologise, but I couldn’t find an answer on this topic. I had the beta version of uploading videos straight  on my board, but now I can’t find the tool. The tool didn’t go through beta-testing? It was really comfortable to add the mp4 files up on the board so that my students could work more effectively. Hope to hear from you soon!Regards,Victoria