Ask the community

Not sure how to do something in Miro? Ask your peers here.

  • 4,380 Topics
  • 15,845 Replies

4380 Topics

C
Christopher ClintonNew Here
posted in Ask the community

[KNOWN BUG] Endless images loading issue

Yes, not resolved.  My team pays for this service and I will be opening a ticket.  Others that are experiencing this Please open a ticket as well, as it should help them know that it is an issue and to better understand what is causing the issue in order to fix their code.

12
L
3 hours ago
O
Oliver JRNew Here
posted in Ask the community

[KNOWN ISSUE] Jira Cards broken on Jira Server 9.0+

We are running on-premise JIRA servers in version 9.0.0 an 9.1.0 and after the update from version 8.x the JIRA Cards Plugin stopped working. I tracked the issue to the deprecation of a REST API point by following the trail of errors in the Browser Console on our Miro boards.The endpoint on JIRA Server side in question is:{JIRA_SERVER_URL}/rest/api/2/issue/createmetaThe error message, which comes from the JIRA Server itself, is piped through the Miro JIRA Cards API point to the browser, so I could track it down. The error is:{"errorMessages":["Issue Does Not Exist"],"errors":{}}The error message is misleading.The JIRA endpoint is deprecated as announced: hereThe link also provides alternative API endpoints to mitigate the deprecation, which requires code changes in the Miro JIRA Cards plugin on Miro’s side. Any fixes planed for this?

1
Alyona
Mironeer
3 days ago
T
TanjaPNew Here
posted in Ask the community

[KNOWN BUG] Miro Sketch plugin - Google login not working / board list error

Hi! I downloaded the plugin first time couple months ago, but couldn’t get the login working, so I avoided using it, but now I really could use it in my project. I tried again today and it is still not working.So I tried logging out & in to my Sketch, I removed the plugin and installed it again, but nothing helps.I have co-workers in the same Miro team who have created their Miro accounts separately to Miro (instead of using Google) and for them the plugin works. I wouldn’t want to have to create a new account just because this, especially as there is an option to use Google login, so it should work.Can anybody help? Version info:Sketch: Version 86 (142512) Plugin: 1.6.4 OS: macOS 12.3.1 (21E258) Steps:I choose the plugin & login I select “Use Google account” from the popup It asks me to choose an account and give password Then it shows Miro sign up / sign in, I choose sign in and get this: I click the sign in with Google, and then after a short processing I get this: 

6
Alyona
Mironeer
7 days ago
B
Bill DorrBeginner
posted in Ask the community

[KNOWN BUG] mystery error ambiguous UI symbol

I am trying to copy a frame and it's contents from a board that I have edit access to and all I get is a "!". I am assuming that "!" means there is an error or it will not allow me to do this operation but there is no help for that...just the "!" no indication of what the error is or how to address it.

1
Ksenia Gritsai
Mironeer
12 days ago
D
Diana SchneiderBeginner
posted in Ask the community

[KNOWN BUG] wireframe icons quality: low pixels?

recently the icons in the wireframe library are quite pixelated, with fuzzy edges, screenshot attached, does anyone else experience this and how can I improve it?   

4
Apollonia
Mironeer
19 days ago
D
Daniela FerreiraNew Here
posted in Ask the community

[KNOWN BUG] Can't open or save my web whiteboard

I created a free board on Web White Board by Miro and the 24h have passed so it's locked. I already tried signing in and signing up to a new account, and i still can't access it i get the message: "Hmm, that didn’t workThat page can’t be reached, but if you double-check it,we’re happy to try again."My Board link is: https://webwhiteboard.com/board/sXClE4dZ4szHTHLv2HKOTPaAexWx9nZc/ 

8
Alyona
Mironeer
21 days ago
Robert Johnson
Robert JohnsonVolunteer Community Moderator
posted in Ask the community

[KNOWN BUG] Some spreadsheet cells pasting as Text rather than Sticky Notes

I am creating this post to track some inconsistent behaviour regarding pasting spreadsheet cells on to a Miro board.The expected result is that the cells appear as Sticky Notes on the board. However, there have been some reports that Text objects are being created instead. My test data as two cells in Excel, Excel web app, and Google Sheets:I then pasted a single cell (the one with “one” in it) and then both cells at the same time.I did this in both the latest 64-bit stable Chrome and Miro desktop app from Windows 11.From my tests, I consistently got plan text when pasting a single cell from Google Sheets.Results:Chrome Desktop app Tagging @Kerrin and @JonoB here as they had reported the issue in an older post.

12
Robert Johnson
1 month ago
John Faig
John FaigBeginner
posted in Ask the community

[KNOWN BUG] FYI - Miro Next splash screen has no way to exit on Windows application

I clicked on the Miro Next email and viewed it in my Windows application.  Usually there is a “Return to Dashboard” button or link on these type of announcement screens.  There isn't one and I had to exit the application to get back to the “Boards” tab  

1
Colleen Curtis
Mironeer
3 months ago
K
KublaiboyBeginner
posted in Ask the community

[KNOWN BUG] Miro web clipper not saving screen shot

I installed Miro Web Clipper, used it to capture a full screenshot of a retail/eComm website homepage. But Chrome shows error. No screenshot has been saved to my Miro team library. Chrome showing error. Does anyone know what’s going on? Tried many times, not working. Very frustrating.  

2
Alyona
Mironeer
3 months ago
J
jzhpranaBeginner
posted in Ask the community

[KNOWN BUG] "Incorrect URL" error when embedding a Wordwall

Hello,I can’t Embed an HTML link from WordWall site. When I do it the follow error appears:"Sorry, it looks like the URL that you are using is incorrect. Please check the URL for typos and try again"Can you tell me what's going on? Some weeks ago everything was OK.Thank you. 

22
Robert Johnson
3 months ago
J
JohnnieNew Here
posted in Ask the community

How do you guide your team to board-changes and be sure they saw them?

For example, I wrote something on a big board. Now how to communicate to a team member that I want him to read that,  and he also should be able to give me a sign back that he finished reading or that he saw the new stuff. For now I am leaving colored sticky notes everywhere on the board for each team member at the new stuff they have to read or inspect, and they delete the sticky note when they finished inspecting the new change.Is this something anyone can relate to? If yes, how do you deal with it? Is there a better function for that than with stickies or comments?Thank you.

0
J
1 hour ago
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Hélène RichardBeginner
posted in Ask the community

How to change invoice to credit card payment

By accident I changed my team size from 2 to 10 by selecting an invoice instead of credit card. Now I cannot change my team size back to 1 member because my payment is under invoice.  I’m stuck I cannot change the payment method either. The option is not there and I think it’s because I got a special plan that was free for one-year (converting from apps something).  

0
H
1 hour ago
X
Xavier VerbijNew Here
posted in Ask the community

Smart meeting and breakout rooms

Dear,Is there an estimated release date known regarding the meeting room and smart meeting room beta features?I am really looking forward using those during my meetings (onboarding/webinar)Best,Xavier

2
Robert Johnson
2 hours ago
A
Aishath Shafa YahyaNew Here
posted in Ask the community

How to proceed to Presentation from a template created

Hi everyone,I recently started using Miro and started with the Warmups template. But I am a little stuck at the presentation point.I would like to know how I could use the different sections separately when presenting via Google Meet. How do I break it up because currently when I click present all the sections appear together. Do you zoom in on the different sections and allow participants to type in?Any other suggestions will be greatly appreciated. Thanks in advance!

1
Nick_Miro
Mironeer
3 hours ago
C
Chelsea ManansalaNew Here
posted in Ask the community

Uploaded images won't appear

I uploaded images to a miro board and they uploaded just fine, but a few days later they appeared like this and I can no longer see or download them. These are the only copies of the images I have as I delete them from my other devices to save on storage space. This is crucial to my work and I have no other way of gaining back these important photos. Please help!

2
L
3 hours ago
AgileExponent
AgileExponentBeginner
posted in Ask the community

[POSSIBLE BUG] Flag Emojis not appear as flags but as country code letters

The flags, under Emojis, appear just as country code letters.Is there something I need to install to make them appear?I’m using Miro on Windows 10 Edge Browser Version 92.0.902.84 (Official build) (64-bit). 

4
C
6 hours ago
H
Hope MackeyNew Here
posted in Ask the community

[BUG HELP] Miro board perpetually loading, can access other boards but not the one I need!

I refreshed this one Miro board page as an image was uploading and now I can't get into it at all. The board is in a perpetual state of loading. I can access any other board of mine, but not this one. I need to access it ASAP for work. Don't know what to do :/ Please send help!I've done everything. Cleared cache and browsing data, tried a different wifi network, tried incognito, tried the app, tried different internet browsers, restarted my laptop, and even tried different devices. Nothing has worked so far.

3
Alyona
Mironeer
6 hours ago
V
Vadim DichBeginner
posted in Ask the community

SCIM won't update existing users?

Is it so that SCIM won’t apply updates to the users who were not provisioned via SCIM?I’m trying to implement following setup on our Enterprise account:- any user is allowed to sing-in via SSO, leading to Free Restricted profile creation- members of a specific Azure AD group get Full license via SCIM updateIt look like SCIM would ignore the users if they were not provisioned by SCIM earlier. Is it how it’s expected to work or does it look like an issue? In case of the former, is there any method to implemet the desired configuration?

1
V
7 hours ago
HelenaRose
HelenaRoseBeginner
posted in Ask the community

Can't move a table to a new area in my board

Hi there, I have tried googling this issue and can’t seem to find a fix or any notes on what I might be doing wrong, so thought I’d check here first!I added a table to my MIRO board and filled it with screenshots and text etc, and now I can’t drag it to a new place in the board.I’m getting the error message “Adding this type of widgets to table is not supported”, which I have no idea what this means! :(Can anyone help me? I’m a bit new to MIRO so fully expecting this is a ‘me’ problem 😅Thanks!

6
Alyona
Mironeer
7 hours ago
J
Jesper FernströmNew Here
posted in Ask the community

Only guests within domain

Will the domain allow list still be respected if we enable Guest editors in our enterprise account?So only people on our domain can be invited as Guest editors on a board. 

0
J
7 hours ago
E
EGON JONESNew Here
posted in Ask the community

Miro in Zoom Rooms

Is there an integration with Miro and Zoom Rooms? Specifically, I am looking to bring up Miro boards from a room controller without having to use sharing from a laptop. I.e…. someone could be editing the board from an ipad while the room account begins the share from the Zoom Room controller.Thanks!

1
Alyona
Mironeer
8 hours ago
C
chahrwellNew Here
posted in Ask the community

Sales Pipeline Template request

Hi all,Hope this message finds you all well. Happy Friday!Had a question and hope you can help - Is there a simple sales pipeline template available on Miro? I need to change our current sales pipeline page on our miro board and I can’t seem to find something that is simple, clear and easy to implement. Ideally, we need to show our current sales pipeline details for each region and the various stages - does anyone have a simple template to hand or shared within the community? Any help or pointers would be greatly appreciated, thank you!Best,Christina

1
Nick_Miro
Mironeer
9 hours ago
A
Alyssa MoonNew Here
posted in Ask the community

HECVAT Lite?

Hello! Has anyone had the HECVAT Lite completed by the Miro team? We are putting Miro through a tech/security review at our university to be approved for further use and our IT department is requesting a completed HECVAT Lite. If you have a completed HECVAT or HECVAT Lite, please share! Then we can also add it to the REN-ISAC knowledge base to make the adoption of the use of Miro easier for others. I have put in a request to Miro to have it completed, but figured I would ask in the meantime. Thank you.

1
Nick_Miro
Mironeer
9 hours ago
B
BlertaNew Here
posted in Ask the community

Trackpad when Zoom out in Safari browser shows all my browser windows instead of zooming out just miro

When I open Miro in Safari/MacBook and I want to zoom out of a board then Safari zooms out all Tabs I have open in my browser instead of the Miro board ! Is quite painful and especially during meetings I can't zoom in and out with Trackpad ! How can I solve this ? 

1
Alyona
Mironeer
10 hours ago
M
Mark VincentBeginner
posted in Ask the community

[RESOLVED] Getting "400. That’s an error" when trying to use Google Drive

I’m getting an error as I try to use Google Drive as well. My error says “400. That’s an error. The server cannot process the request because it is malformed. It should not be retried. That’s all we know.” I’ve done all of the things suggested above. I’m using fiber optic internet connection, so it’s quite fast.  Is there anything else you can suggest-- is this a “known issue”?

8
H
12 hours ago
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