Ask the community

Not sure how to do something in Miro? Ask your peers here.

  • 4,376 Topics
  • 15,825 Replies

4376 Topics

O
Oliver JRNew Here
posted in Ask the community

[KNOWN ISSUE] Jira Cards broken on Jira Server 9.0+

We are running on-premise JIRA servers in version 9.0.0 an 9.1.0 and after the update from version 8.x the JIRA Cards Plugin stopped working. I tracked the issue to the deprecation of a REST API point by following the trail of errors in the Browser Console on our Miro boards.The endpoint on JIRA Server side in question is:{JIRA_SERVER_URL}/rest/api/2/issue/createmetaThe error message, which comes from the JIRA Server itself, is piped through the Miro JIRA Cards API point to the browser, so I could track it down. The error is:{"errorMessages":["Issue Does Not Exist"],"errors":{}}The error message is misleading.The JIRA endpoint is deprecated as announced: hereThe link also provides alternative API endpoints to mitigate the deprecation, which requires code changes in the Miro JIRA Cards plugin on Miro’s side. Any fixes planed for this?

1
Alyona
Mironeer
1 day ago
T
TanjaPNew Here
posted in Ask the community

[KNOWN BUG] Miro Sketch plugin - Google login not working / board list error

Hi! I downloaded the plugin first time couple months ago, but couldn’t get the login working, so I avoided using it, but now I really could use it in my project. I tried again today and it is still not working.So I tried logging out & in to my Sketch, I removed the plugin and installed it again, but nothing helps.I have co-workers in the same Miro team who have created their Miro accounts separately to Miro (instead of using Google) and for them the plugin works. I wouldn’t want to have to create a new account just because this, especially as there is an option to use Google login, so it should work.Can anybody help? Version info:Sketch: Version 86 (142512) Plugin: 1.6.4 OS: macOS 12.3.1 (21E258) Steps:I choose the plugin & login I select “Use Google account” from the popup It asks me to choose an account and give password Then it shows Miro sign up / sign in, I choose sign in and get this: I click the sign in with Google, and then after a short processing I get this: 

6
Alyona
Mironeer
5 days ago
B
Bill DorrBeginner
posted in Ask the community

[KNOWN BUG] mystery error ambiguous UI symbol

I am trying to copy a frame and it's contents from a board that I have edit access to and all I get is a "!". I am assuming that "!" means there is an error or it will not allow me to do this operation but there is no help for that...just the "!" no indication of what the error is or how to address it.

1
Ksenia Gritsai
Mironeer
10 days ago
C
Christopher ClintonNew Here
posted in Ask the community

[KNOWN BUG] Endless images loading issue

Yes, not resolved.  My team pays for this service and I will be opening a ticket.  Others that are experiencing this Please open a ticket as well, as it should help them know that it is an issue and to better understand what is causing the issue in order to fix their code.

11
B
17 days ago
D
Diana SchneiderBeginner
posted in Ask the community

[KNOWN BUG] wireframe icons quality: low pixels?

recently the icons in the wireframe library are quite pixelated, with fuzzy edges, screenshot attached, does anyone else experience this and how can I improve it?   

4
Apollonia
Mironeer
17 days ago
D
Daniela FerreiraNew Here
posted in Ask the community

[KNOWN BUG] Can't open or save my web whiteboard

I created a free board on Web White Board by Miro and the 24h have passed so it's locked. I already tried signing in and signing up to a new account, and i still can't access it i get the message: "Hmm, that didn’t workThat page can’t be reached, but if you double-check it,we’re happy to try again."My Board link is: https://webwhiteboard.com/board/sXClE4dZ4szHTHLv2HKOTPaAexWx9nZc/ 

8
Alyona
Mironeer
19 days ago
Robert Johnson
Robert JohnsonVolunteer Community Moderator
posted in Ask the community

[KNOWN BUG] Some spreadsheet cells pasting as Text rather than Sticky Notes

I am creating this post to track some inconsistent behaviour regarding pasting spreadsheet cells on to a Miro board.The expected result is that the cells appear as Sticky Notes on the board. However, there have been some reports that Text objects are being created instead. My test data as two cells in Excel, Excel web app, and Google Sheets:I then pasted a single cell (the one with “one” in it) and then both cells at the same time.I did this in both the latest 64-bit stable Chrome and Miro desktop app from Windows 11.From my tests, I consistently got plan text when pasting a single cell from Google Sheets.Results:Chrome Desktop app Tagging @Kerrin and @JonoB here as they had reported the issue in an older post.

12
Robert Johnson
1 month ago
John Faig
John FaigBeginner
posted in Ask the community

[KNOWN BUG] FYI - Miro Next splash screen has no way to exit on Windows application

I clicked on the Miro Next email and viewed it in my Windows application.  Usually there is a “Return to Dashboard” button or link on these type of announcement screens.  There isn't one and I had to exit the application to get back to the “Boards” tab  

1
Colleen Curtis
Mironeer
3 months ago
K
KublaiboyBeginner
posted in Ask the community

[KNOWN BUG] Miro web clipper not saving screen shot

I installed Miro Web Clipper, used it to capture a full screenshot of a retail/eComm website homepage. But Chrome shows error. No screenshot has been saved to my Miro team library. Chrome showing error. Does anyone know what’s going on? Tried many times, not working. Very frustrating.  

2
Alyona
Mironeer
3 months ago
J
jzhpranaBeginner
posted in Ask the community

[KNOWN BUG] "Incorrect URL" error when embedding a Wordwall

Hello,I can’t Embed an HTML link from WordWall site. When I do it the follow error appears:"Sorry, it looks like the URL that you are using is incorrect. Please check the URL for typos and try again"Can you tell me what's going on? Some weeks ago everything was OK.Thank you. 

22
Robert Johnson
3 months ago
D
DmytroPaikNew Here
posted in Ask the community

How to make blocks not move other blocks when moving

How to make blocks not move other blocks when moving?When moving one block under others, everything moves together, what can be avoided?  

1
Kiron Bondale
2 hours ago
A
akhlaq choudhuryNew Here
posted in Ask the community

search board content

Are there any plans to have board content search for individual users. ive been using Miro from the early days and it feels like the early adopters are being left behind with some features being available to enterprise users.

3
Kiron Bondale
19 hours ago
J
Jason GNew Here
posted in Ask the community

Anonymous Stickies and preventing users from using "get info" to see who wrote it.

Hey Hive Mind,Does anyone know if there is currently a way to disable or prevent users from right clicking on a sticky, going to get info, and seeing who wrote it? I read a lot about “private mode” but have not seen anything on the live product side about it. We really need this feature to make the product useful for workshops, retros, post-mortems etc. Any work arounds are welocme.  

1
Kiron Bondale
19 hours ago
A
Alessia ButlerNew Here
posted in Ask the community

Cannot see all the boards within a team

As company admin, I can not see all the boards within specific teams. Why is this? 

2
Robert Johnson
22 hours ago
N
Neil KeeganNew Here
posted in Ask the community

Being forced into SSO sign on (Entreprise does NOT use SSO)

My organization has an enterprise licence but does not use SSO.  Since a recent vacation I am unable to use MIRO because the logon insists that I use SSO.  If I use my SSO login, I am connected to a different enterprise but obviously, I have no permissions. I have tried:restarting machine (Windows) using the desktop app using two different browsers (Chrome and Edge) running the browser in incognito mode  using a different device (mobile chrome and miro app on a Samsung mobile)All these produce the same outcome.  As soon as sign in using my work ID, I am told to use SSO.My work help desk have confirmed that we do not use SSO.  They directed me to MIRO support but…..I can’t log a fault as enterprise user, because I can’t log on.  Nice logic trap Miro!I am missing Miro (a lot).  Any suggestions? 

0
N
23 hours ago
S
Suzanne OrzechBeginner
asked in Ask the community

Frames not picking up objects/objects within frames not moving with the frame?

Hello there!  I am creating a Customer Journey Map.  I am using a Macbook Pro.  I am fairly tech savvy and I cannot for the life of me get frames to pick up the objects within them so that I can move them all together.  I have tried to select existing objects and then frame them, and I have tried creating the frame first THEN adding the objects.  Nothing works for me.  I have looked through the community for similar issues, but I have. not found the exact same issue.  I have enabled the grid and disabled it….nothing works for me.  Any advice out there?  Many thanks in advance!  

13
Robert Johnson
1 day ago
X
Xavier VerbijNew Here
posted in Ask the community

Smart meeting and breakout rooms

Dear,Is there an estimated release date known regarding the meeting room and smart meeting room beta features?I am really looking forward using those during my meetings (onboarding/webinar)Best,Xavier

0
X
1 day ago
A
Alyssa MoonNew Here
posted in Ask the community

HECVAT Lite?

Hello! Has anyone had the HECVAT Lite completed by the Miro team? We are putting Miro through a tech/security review at our university to be approved for further use and our IT department is requesting a completed HECVAT Lite. If you have a completed HECVAT or HECVAT Lite, please share! Then we can also add it to the REN-ISAC knowledge base to make the adoption of the use of Miro easier for others. I have put in a request to Miro to have it completed, but figured I would ask in the meantime. Thank you.

0
A
1 day ago
C
chahrwellNew Here
posted in Ask the community

Sales Pipeline Template request

Hi all,Hope this message finds you all well. Happy Friday!Had a question and hope you can help - Is there a simple sales pipeline template available on Miro? I need to change our current sales pipeline page on our miro board and I can’t seem to find something that is simple, clear and easy to implement. Ideally, we need to show our current sales pipeline details for each region and the various stages - does anyone have a simple template to hand or shared within the community? Any help or pointers would be greatly appreciated, thank you!Best,Christina

0
C
1 day ago
R
rhaynesBeginner
asked in Ask the community

dropbox issues on ipad

Hi folks, new to miro.  On my iPad I followed the directions and added the dropbox app from the marketplace but then dropbox does not appear on the upload menu.  So I can’t authorize dropbox or use it in any way.  I restarted the app on the iPad and even restarted the iPad itself but no dice.  I don’t think it has to do with my iPad account as I haven’t even gotten that far.  Can someone see if they can install dropbox and get it working on ios? 

4
Alyona
Mironeer
1 day ago
T
Tom ROYERNew Here
posted in Ask the community

How to use Miro offline as a personal tool

Hi,I would like to use Miro not only as a team tool but also as a personal tool to have personal boards of my own mind maps. It becomes a problem when needing to work offline (ex: in the train with bad/no wifi). I understand Miro doesn’t work offline on colaborative boards as the timeline of modification would become hard to follow. But for a personal boards not shared, is there a way to work offline? Technicaly, if not shared, it would not be complicated at all, only would require to stock data on local hard drive.

13
P
1 day ago
C
C HELPDESKNew Here
posted in Ask the community

[RESOLVED] Your session has expired

Hi,Since today I am having issue with sign in to mobile app (either iOS Iphone on Android phone, via miro app)Keep getting message like on image below. Tried deleting history, cookies, etc but problem persists. 

3
Alyona
Mironeer
1 day ago
C
Crystal PekepoNew Here
posted in Ask the community

[Available again since July 2022] Sorry Google Image Search is temporarily unavailable

Hi There Please help - My Google Image search is not working and saying that it is temporarily unavailable. I urgently need help to get this activated again!! Thanking you 

17
Alyona
Mironeer
1 day ago
I
IffahNew Here
posted in Ask the community

Free license to access private board

Are the free plan members will be able to be invited / access a private board?

1
Arina Groznykh
Mironeer
1 day ago
HelenaRose
HelenaRoseNew Here
posted in Ask the community

Can't move a table to a new area in my board

Hi there, I have tried googling this issue and can’t seem to find a fix or any notes on what I might be doing wrong, so thought I’d check here first!I added a table to my MIRO board and filled it with screenshots and text etc, and now I can’t drag it to a new place in the board.I’m getting the error message “Adding this type of widgets to table is not supported”, which I have no idea what this means! :(Can anyone help me? I’m a bit new to MIRO so fully expecting this is a ‘me’ problem 😅Thanks!

1
Alyona
Mironeer
1 day ago
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