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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,585 Topics
  • 25,527 Replies
7585 Topics
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Jeff StetsonBeginner
asked in Ask The Community
Unable to resize table object using DB Entity Diagram Template

Hi,All of a sudden I am unable to resize, make wider or narrower table objects using the DB Entity Relationship diagram template.  When I select the object and hover over a side line I get the double arrow icon, but the table will not actually resize, it is not locked, I cleared cache and logged in and out and refreshed the board with no luck.  When I try to resize, a blue sizing line shows up underneath the table and also underneath other tables nearby on the diagram that I am not selecting, but the table will not resize.  

12615
Kenneth Ritley
3 hours ago
S
SamiayaNew Here
posted in Ask The Community
Changing a colors

When I change the opacity of icon it will change back to 100% after changing the opacity of another icon. I am not sure how to change the opacity of a specific icon because Miro is not saving the changes. I am using the online version of Miro. 

41
Robert Johnson
10 hours ago
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hclimaNew Here
posted in Ask The Community
[FIX IN PROGRESS] Can't resize ERD shapes

I am not able to resize any of my shapes. I can select it, and I see the double arrow to make it larger but when I go to make it bigger or smaller nothing happens. This is a new issue, as I used to be able to. Nothing is locked, I have signed out and back in, cleared cache and nothing is helping. Any ideas?  

929
M
14 hours ago
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SimonErzenNew Here
asked in Ask The Community
Exporting to pdf option missing

Hi,I am on free plan and I am missing an option Exporting to PDF that was there when i opened miro account. How to export boards to PDF?THXSimon 

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G
14 hours ago
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Raquel PenagosNew Here
asked in Ask The Community
Help, all the panels and options in Miro are gone

All of a sudden, everything is gone from my miro board. Even the ‘Miro’ home widget. I cant do anything on my board, even if I right click on a shape, nothing appears. I dont know what I did, can someone help me?

50
R
15 hours ago
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Luke DowningNew Here
asked in Ask The Community
Starter license - Admin access for just managing users

Hi thereJust signed up for a Starter license, but its needed for a different user.I have invited another user and simply want to allocate that user the full license and for myself to be an admin without a license - just so I can add ne subs if needed or reallocate the seats, plus update any billing info.However, I just can’t seem to see an option to downgrade my license and apply it to the intended user of the app.ThanksLuke 

142
L
16 hours ago
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Duane RomanellNew Here
asked in Ask The Community
Zoom in to a specific point on a frame

If I am zoomed out using “fit to screen” so I can see all of the frames on my board, is there a way to zoom IN to a specific area or section of a frame (or anywhere, really), instead of just zooming in, and then moving around to the spot I want to get to?In other apps, this is usually done by grabbing a magnifying glass tool and then outlining the area you want to go to, and you jump right there.Thanks.

22506
ElvaMiro
Mironeer
16 hours ago
J
joris.jeBeginner
asked in Ask The Community
Issue with confirming new email adress

Hello,I'm trying to change the email adress for my profile. The new adress is an alias of my google account.After receiving the confirmation email and clicking the link, I get an error page saying "Hmm, that didn’t work. That page can’t be reached,… " . How can I solve this?Regards,Joris

234
ElvaMiro
Mironeer
16 hours ago
A
Ahmed SiddiquiNew Here
asked in Ask The Community
Miro App/Boards Freezing on iPad; anyone else?

This is my first time using my Miro on my iPad, and at first, it seems to work fine, but after a few minutes of writing ideas out on the board using my Apple Pencil, the board starts to freeze for a few seconds. I don’t think it’s just the board even, I can’t seem to interact with the entire app at all.After a few seconds, it comes back and starts running fine, but soon enough it starts happening again. If I use the Miro app for a lengthy amount of time after this (15-30 minutes), it starts to get so bad that every other stroke seems to hang (maybe time didn’t have to do anything with it, maybe it was because I added another app to multitask so half my ipad screen was miro, and half was a system monitoring tool for my iPad).Anyway, I tried playing around with the Miro website instead of the Miro app, but I noticed that it also froze occasionally, though it was nowhere nearly as bad as the app.I did manage to note down some metrics though! 5 seconds after it hung for both the app, and t

437
ElvaMiro
Mironeer
17 hours ago
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HenkeHakanssonBeginner
posted in Ask The Community
[INVESTIGATING] Has sticky note size selection disappeared?

As of today, I can’t find sticky note size selection in the contextual menu. Is this a bug or a (bad) feature?Working in Edge.No size selection in sticky note menu 

9213
ElvaMiro
Mironeer
17 hours ago
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David TownsonNew Here
posted in Ask The Community
Sticky Note Size option has disappeared

Like this other thread, I am not able to see a size option for a sticky note unless I select multiple stickies, which is not ideal. This happens in the Chrome Browser version and the MacBook app version.Please can you advise how I can get the size control back, without selecting multiple stickies. Thanks

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D
17 hours ago
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Simon HarveyNew Here
asked in Ask The Community
Board keeps closing when dragging with right click hold

When I right click and hold with my mouse to drag the board / canvas around, the board keeps closing.  It doesn’t happen every time, but at least 50% of the time.  And it’s really annoying.My preferences are set for Mouse.How can I avoid this?Thanks.

573
Laurianne Ferrandis
18 hours ago
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Amanda RoweNew Here
asked in Ask The Community
Layers

Hi all,I’m a bit confused about layers. In the tutorials and help menu it shows that there is a layers function, but I can’t find it in my board. Is this an issue with the plan I’m on, is it only a premium feature?Thanks!Amanda

2458
A
18 hours ago
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Gavin LeungNew Here
asked in Ask The Community
How to switch from Table to Timeline view

 In the keynote, Rosanna showed how she integrated Jira and other data sources into a single table and then switched it to a timeline view.  This looks really handy. How did she do that and is this feature already available to us?  

120
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23 hours ago
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NiamBeginner
asked in Ask The Community
Go To specific frame in "Share as Presentation"

Hi, I've tried the 'Share as presentation' export method in Miro.My question is, what is the function of the 'Copy link' button?I clicked it and received different links for each frame, but they still direct me to the first frame. I was really hoping it would take me directly to a specific frame.

355
Robert Johnson
1 day ago
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ZETPNew Here
asked in Ask The Community
MIROでスプレッドシートのシート内の特定の範囲を表示できない

A1セルからD10セルまでの範囲において、A1セルからB10セルまでと、C1セルからD10セルまでの2つの範囲に分けてMIRO上にアップロードして表示したいです。

111
A
1 day ago
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CBR600grlNew Here
asked in Ask The Community
Web Clipper doesn't work any more

The web clipper extension is the number one tool I use and it doesn’t work anymore. Please fix ASAP.  I get this error on both Chrome & Brave browsers. I am logged in to my active miro account.  

373
J
1 day ago
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shivakanouNew Here
asked in Ask The Community
Org Chart question

Dear community,On the org. chart feature, how do I create/modify the fields?

51
ElvaMiro
Mironeer
1 day ago
F
Fumihito OuraNew Here
asked in Ask The Community
I can't find boards with stars for Teams I'm not a member of.

Even if I add a Star to a board for a project I'm not a member of, I can't find it in the latest version of Miro.In previous versions, I could find it in the Star List.Is there any way to find it?

305
ElvaMiro
Mironeer
1 day ago
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Caio ZanollaBeginner
posted in Ask The Community
[SOLVED] iPad tablet app error: Board is too large

Account with no boardsInstalled Miro on my iPad pro A1584 running 16.7.8On the iPad Miro is unable to open, message is about board too large.

40933
ElvaMiro
Mironeer
1 day ago
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DataDriverOlavBeginner
asked in Ask The Community
Problem with links in Templates

I have two issues with the link usage, and i am not sure about them being just bugs or intentional. It seems as if it where bugs. When i link objects (like images) to elements of the board, then it works fine when i continue to use the same board. However, when i save this board as a template, then SOME of the links continue to be directed to the elements within the same new board (instanciated from the template), and SOME of the links link back to the board where the template was originally saved from. It seems to happen randomly. This is why i suspect that it could be a bug. I always save frames as the linked elements, and the objects that carry the links are always imported images. Here are the objects that carry the initial links. They link to frames within the same board. This is how the linkage functions: from one canvas where the link carrying objects are, to frames that contain other canvases. When the new board is used from the saved template, some of the links work fi

152
Robert Johnson
1 day ago
Alyona
Mironeer
AlyonaMironeer
posted in Ask The Community
Here’s what to do if you can’t apply for Education plan, cause your email isn’t accepted

Currently, you need to have an email belonging to the educational institution domain to apply for the Education plan. In case you don't have one but are employed by or enrolled in an accredited institution, our support team will be happy to review your application outside of a standard submission process.Please add a message to this thread if you're unable to apply using this form https://miro.com/education-whiteboard/ and the community team will convert your message into a support ticket.

131882
D
1 day ago
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Lisa.KlemmNew Here
asked in Ask The Community
Copy images between boards

Hey,I want to copy whole boards from one account to another (both paid accounts), and I get this error message:“Some objects could not be pasted because of the source board sharing policy. Learn more”And “Learn more” is this link: https://help.miro.com/hc/en-us/articles/360018350399-How-to-allow-or-restrict-copying-and-exporting-boards-and-content#h_01ESFXF7Z9PG4XH2EXZ6XN87PCWhich types of accounts and which permissions do I need, to be able to copy/paste whole boards including images from one account to another? In my situation it concerns two different collaborating but still competing companies - therefore it should be as save as possible. :) Thanks in advance!Best regards,Lisa

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L
1 day ago
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RubyBBeginner
asked in Ask The Community
Adding Multiple Dates in Intelligent Roadmap

I’ve been using the intelligent roadmap template and I can’t figure out how to add multiple dates for a row (e.g. for a quarterly report). Trying to duplicate the item just leads to the entire map duplicating and I would prefer not to just create basic shapes to drop in as this partly defeats the purpose of the intelligent template. Has anyone had any success with this?

215
ElvaMiro
Mironeer
1 day ago
A
Anastasia KryzhanovskaNew Here
asked in Ask The Community
All the latest changes on my board have disappeared

For some reason, all the latest changes on my board disappeared, up to the 18th of October. How could that happen? How can I restore my data back? The version history is also erased 😥 And also, as a free user, it seems like I can’t use the customer support form. Does it mean that the Miro team doesn’t care about such cases? 

111
ElvaMiro
Mironeer
1 day ago
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