Ask the Community

hi there, I keep getting "Diagrams not available in your organization yet" error however my colleagues do not. Have tried opening flowchart and Incident Management Process Flowchart templates (from this link FREE Incident Management Process Flowchart Template 2025). I have a Full license and in the same ‘teams’ in Miro as my colleagues yet it seems I have different access. Any ideas how to resolve? Thanks! 

Hello, Im a teacher and ive been using Miro since last 2 years. I got to know about the educational plan recently, but the form asks for an email. My school doesnt have an email like that but i can surely provide proof of employment and my career. Is there a way i could avail the educational plan without the email? You could turn this reply into a ticket too please. This is my LinkedIn profile: https://www.linkedin.com/in/danyalsingh?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=android_app And this is my YouTube account: https://youtube.com/@learning_den?si=QRHdanv1z2fWy6mQ Thankyou.

Hi! My education plan is expiring, Miro sent me a link to renew it as I am still a student, however the link is not working!I saw tickets were created for users with the same issue, however when I posted about this some weeks ago, no one came back to me. Does anyone know how to contact Miro and get support?​@Eca ​@Robert Johnson ​@Miro Community Team I saw in others’ posts you were able to help. Could you or someone else come back to me please? I need help or risk losing all my boards!  

Hi everyone 👋I’d love to learn from how other teams are using Miro in real projects.Sometimes a small workflow change can completely level up collaboration.

Is there a way to have GIFs loop indefinitely when they are not in focus?I noticed that when GIF’s are playing, if they are not actively being focused on, they will stop playing at around 5 min. This is troublesome for me since I will preload all the GIFs before a presentation to make sure they are playing, but by the time I get to the later ones, they have already stopped playing.So I was wondering if there was a workaround for this since this would make Miro non usable for my presentation. Thanks.

Hello Miro team,My name is Tetiana, and I am an English tutor from Ukraine. I teach both children and teenagers and would love to use Miro as an interactive board for my online and offline lessons. Miro is a perfect tool for visual collaboration, and it would help me make vocabulary and grammar practice much more engaging and effective for my students.I heard that Ukrainian educators may apply for free access or educational support from Miro. Could you please advise me on how I can join the Education plan or receive this opportunity as a tutor?Thank you very much for your support and for helping Ukrainian teachers continue their work during these difficult times.Best regards,Tetiana

We have an enterprise license and are looking to move our launch retrospectives to Miro. For the “free restricted” members, are they able to write in the sticky notes of the retro?

When pasting text with a link into a Miro board, the link gets stripped leaving only plain text in Edge.  Pasting the same text into other programs preserves the links, so not sure what is going on here. Any idea what’s going on here?

Hey Team, I really love the new Talktrack functionally - great idea & implementation.The one thing I am missing (or not seeing) how can I download / export the video I have created?Is there any onboard functionality I do not see?Or does somebody has a shortnotice hack for me how to download the video including sound with loosing quality by screenrecording?Thanks so much for a quick help!Best Viola

Hi Miro support, We have been having issues using Miro on the Desktop app and also on the web browser. The web browsers that we use to use Miro is: Chrome and Safari. What we use for Miro is Apple Macbooks and some users use Windows HP laptops. We are seeing that Miro Crashes at least 3 Times a day some some Macbooks and more on Windows. Could you provide us with what we can do to Minimise this issue. What are the recommended specs for Apple and Windows products?We have reached out to your support chat and told us to log a Community post for support, as we are still getting issues now after looking at the guides that you have on your Website.Thanks

Hello,I changed my e-Mail adress. Now I can login with both adresses, but the new adress doesn’t support my starter package, just the free version. I don’t need my old adress any more, only the new one with the paid Starter version.My new e-Mail adress is: edumayrei001@fh-kaernten.atthank you for your support. Kind regards ,Reini

I and 3 other students created a miroboard. A prof put us into a team board, and ever since then we cant access our original board. It keeps telling us to request permission from the host, even the host. If we send requests, they don't show up for the host. Is there any way to fix this?

Miro is charging me every month

Hello, some time ago I heard that Miro team is offering a free subscription plan for `Ukrainians. I am a student teacher from Ukraine and I used Miro for my classes, and I see this as a golden opportunity

Hi, I used the new slide tool to create a presentation. But I am struggling to understand how I can have elements (like post-it) that participant can interact with. Everything is locked for them. I want the participant to the presentation to be able to drag the post-it from the left over the image of the plate. Thank you for your helpThoma 

When in or out of focus mode for a timeline. There is no ability to scroll left/right, up/down. So I am unable to view anything more than the default view. 

I have a full license but have a problem with a Miro Board that has been shared with me. I am trying to export part of the file to save as a jpg (that can be zoomed in to view). Basically I want to save the one portion of the file as an image to share with the team/ eventually upload the jpg to intranet but I am unable to do this. 

How can I extend my education plan?I’ve received an email saying:“If you're still a part of an educational institute, apply here to extend your Educational Plan...”But that link seems to be broken, gives error "37f0689d-b1bb-4da9-9324-d242da911cee" Since I cannot reach the site through that email:What’s the process to extend the education plan?Thanks a lot!

When on a timeline view and scrolling to the right, the Milestone marker moves. Example below.  This is correct view, with Sprint 22 occurring in November. This is after scrolling to the right. Sprint 22 moves all the way back to late October. 

The right click grab and throw is somewhat useful but I am looking to have Miro behave like other applications when it comes to using the mouse wheel.  Mouse Wheel up/down - scrolls horizontally up/downShift + Mouse Wheel up/down - scrolls vertically left/rightCtrl + Mouse Wheel up/down - zooms in / outIt currently behaves like my Ctrl key is stuck and only zooms in/out, which is really annoying. Is there a setting to make Miro behave like other applications WRT scrolling?