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Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

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8711 Topics
Alyona
Mironeer
AlyonaMironeer
posted in Ask the Community
Here’s what to do if you can’t apply for Education plan, cause your email isn’t accepted

Currently, you need to have an email belonging to the educational institution domain to apply for the Education plan. In case you don't have one but are employed by or enrolled in an accredited institution, our support team will be happy to review your application outside of a standard submission process.Please add a message to this thread if you're unable to apply using this form https://miro.com/education-whiteboard/ and the community team will convert your message into a support ticket.

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Akulina YumanovaNew Here
asked in Ask the Community
[KNOWN BUG] Bug with simultaneous editing

 Hello!I use the enterprise version of Miro, and everyone in the team has access to edit the board. In normal mode, editing is not difficult.When the team gathers together, it becomes impossible to edit the frame with the Kanban board together: while one person is editing their part, another cannot create or move cards.This makes collaborative work very difficult. The problem was discovered after April 1, 2025, and had not been noticed before.I would be grateful for your help with my issue!

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Clare vdwBeginner
posted in Ask the Community
How to stop the new 'turn into slides feature' unlocking frames

The new feature where frames can be turned into slides is causing havoc on my boards. It means that frames that were locked can be unlocked (even with the shield lock). The only way I have found to stop it is changing the access from ‘editor’ to ‘can comment’ but this means those with the board link cannot even add sticky notes (which we do a lot).Help please!! The impact this morning resulted in a chaotic session :(

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Dima_bamaBeginner
asked in Ask the Community
Entering issue – prompted to "Tell us about your team"

Opening the link, Miro asks incoming questions every time I log in. What`s wrong with it?  

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Ekaterina_ItalianoetuBeginner
posted in Ask the Community
Cancelling payment method info

Hello!Does anybody know how to cancel the payment method information after cancelling the subscription? Many thanks

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Rafael PassarelaNew Here
posted in Ask the Community
Timeline error "com.miro.system.start_date" setting Start Date

When dropping a Jira Card onto the timeline feature on a board, I cannot adjust the start and end date because I get this message: Failed to update integrated cell value: Update failed; no corresponding Jira field found for com.miro.system.start_date column Acording to Atlassian help center, there isn't a single default "start date" field that automatically fills with a specific date when a new issue is created in Jira. The due date is the only default date field.In Jira, there isn't a single default "start date" field that automatically fills with a specific date when a new issue is created. The due date is the only default date field, and it's used to indicate when a task is expected to be completed. Other date fields, like start and end dates, are often custom fields or provided by plugins like BigPicture or Atlassian's roadmap plugin In this case, I would like to know how to configure the start date field in Miro/Timeline. 

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Ran LinNew Here
asked in Ask the Community
Content Missing & losing location information

One day, when I was trying to keep move on with my project which has completed a infographic, then I find a big problem, almost 70% of my content is missing, so I tried to search for edit history of some backup version support, but unfortunately, there’s nothing but a clean history, I can’t find any latest version. And in other day, I found a mystery version just pop out, which can restore about 300 parts which has been deleted, but trouble comes again, after I click it, I suddenly get dumbfounded, they’re back but they’re all stacked together, what a surprise, hahaha : )They’re back, but it’s all meaningless. Just like the screenshot below:Just like the screenshot below

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Tom OstapchukNew Here
posted in Ask the Community
Board and sharing toolbars disappeared

This morning I logged into Miro and found the top left and right toolbars had disappeared from a particular board. There doesn’t seem to be any setting to hide/show it. I am the board owner and have edit access.Steps I’ve taken:Replicated issue in Miro app for Mac, and latest Chrome browser (including Incognito) Reset application data for Mac app Duplicated the board Confirmed that these toolbars display in other boardsAnyone else had this issue, or know how to resolve it?

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ConniBeginner
posted in Ask the Community
Task overview across boards?

Is there a way to generate a synced centralized overview of all my (pending) tasks that are spread across various boards and workspaces? I found an old question in the same direction, but no response since two years - so maybe there’s a new feature since then?

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KaylieARentBeginner
posted in Ask the Community
Org Chart - Fit, Multi-line, & Font Options

Hello! I am having trouble ensuring that all titles show in their entirety. For example, when I am working on the Inside Sales titles, they all fit on the one line (i.e. Inside Sales & Logistics Representative). However, when I go to download/print, they are losing the end of the title and not all fitting (i.e. Inside Sales & Logistics). Another thing is, I want to add a line underneath name so that it says Hire Date: XX/XX but when I go to print, it’s also disappearing and just not showing that second line. How do I edit text size and boldness if it’s not pre-set in the template? Every time I make an attempt to change the names to bold, I can’t even find that option. 

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brysonNew Here
asked in Ask the Community
Cannot complete the Unlocked Features steps

After switching from an Enterprise to a Business account, the “unlocked features” menu has appeared in my boards (despite being a customer for 5+ years). I cannot get the list to disappear, it is stuck at 87% despite showing each option as being complete. I can’t scroll any lower on the list, either. What’s in the screenshot is all I can see. I have tried repeating each step multiple times to no avail. Please, please give us the option to disable this feature, there are multiple other posts about this problem.  

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Mironeer
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KB006New Here
posted in Ask the Community
How to Customize Row Headers in Timeline?

Hello, is there a way to customize the first column in the timeline view? I’m new to Miro and I’m not sure how to accomplish this. Sorry if this has been asked before.As seen in my screenshot below, I’d like to customize the first column and add different category headers to my projects. For instance, Lead Team + Key Dates. Miro doesn’t seem to offer this capability, is my assumption correct?   

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Eca
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HalNew Here
posted in Ask the Community
How do I insert a simple checkbox toggle for task lists?

I would like to be able to scatter check boxes (or some other form of to-do list toggle) around my mind map.   I have found icons that look like checked boxes, but I can’t seem to find an interactive way to check things off by clicking.

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Snizhana DykaNew Here
asked in Ask the Community
Embedded YouTube videos are not playing

Hello,Recently, YouTube videos have stopped working properly on Miro. When I click on a video, nothing happens — it doesn’t respond at all, as if it were just an image. The only way to play the video now is by opening it in Focus Mode. However, this creates other problems, as my students can no longer see the text and tasks for the video while watching it. They have to open the video in a new tab and watch it on YouTube while doing the task on Miro.I’ve noticed that this issue only affects newly added videos. The videos I uploaded before last week still work fine. Is this a bug or something could be done to remedy the situation?Also, I can no longer cut videos, as the trimming option seems to be missing. Has this feature been removed?Thank you for your help.

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Khaldoun AlhinnawyNew Here
asked in Ask the Community
Got reactivated without permission, and no support contact

As the title suggests, i was surprised with a yearly bill showing up in my credit card for the next year, even though i had stopped my premium subscription with miro.. and suprise surprise, can't contact them in any other way...

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Nathalia CorreaNew Here
posted in Ask the Community
Education plan

I have applied for the Education Plan, it's been 10 days (which is the maximum response time informed) and I still haven't received any feedback. I just want to know if my Education Plan was approved. How can I know?

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Marta NovikNew Here
asked in Ask the Community
Free Miro subscription for Ukrainian educators

Hello Miro Team,My name is Marta, and I’m an English teacher from Ukraine. Despite the war and many challenges, I continue teaching students and helping them stay motivated and connected through education.I truly admire Miro as a platform — it’s such a powerful tool for making learning more interactive, visual, and engaging. The ability to brainstorm, collaborate in real time, and organize lessons in a flexible and creative way is something I find incredibly useful for both online and in-person classes.I also want to thank you sincerely for the support you’ve shown to Ukrainians during these difficult times. It means a lot to us, and it really makes a difference — especially for educators who are doing their best to keep going no matter the circumstances.I heard that Miro provided free access to Ukrainian users, and I’d be very grateful if I could also receive access — if this program is still available.Please let me know if any information or documents are needed to confirm my status.

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Clemens PrerovskyNew Here
asked in Ask the Community
Story Point sum for Bigroom Planning / Sprint Planning

Hey,we currently use Miro to visualize the outcome of our Bigroom Planning to synchronize 14 development teams with internal and external stakeholders. I’ve googled it and searched the forums, but can’t find a way to automatically summarize story points. I only found several feature requests on the community forums with most of them being 3-4 years old.However, at Miro’s Canvas 24 event I saw a feature that looked like it could summarize data (e.g. calculate sums of story points). Is this out yet, or do we still need to calculate the sums by hand?Thanks!Clemens

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Ekaterina_ItalianoetuBeginner
asked in Ask the Community
ежемесячный платеж

здравствуйте, по какой причине увличилась сумма следующего платежа, если в команде и в профиле только 1 человек - это я, аккаунт принадлежит мне? возможностей тарифа не превышала. вместо 12 евро 54, как это исправить? спасибо

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lauryn pereaNew Here
asked in Ask the Community
encuesta- storyboard

resultados de la encuesta anterior y que opinan mis compañeros de clase

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jason.burdeyNew Here
asked in Ask the Community
Board is View Only after downgrade

I had 2 boards that were my main boards on the free plan. I upgraded my plan for a month and created a few boards which I ended up deleting and just use the 2 boards. However now that I have gone back to the free plan, one of my boards is view only. I only have 2 boards in my free plan. It mentions something about how it only keeps the 3 most recent boards but I deleted all my other boards and only have 2. Can someone help me change my board from view only or help me figure this out without having to upgrade? 

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PPPLabNew Here
asked in Ask the Community
[Bug Report] Embedded YouTube Videos Auto-Playing on Board Load

Hello Miro Support Team,I am writing to report an issue I have recently encountered with the embedded YouTube video feature on Miro boards.Previously, when I pasted a YouTube link onto a board, the video would appear as an embedded clip, but it would not play automatically unless I clicked the play button. However, after a recent update, I have noticed that embedded YouTube videos now start playing automatically as soon as I open the board. This is causing inconvenience for myself and my team members.Could you please confirm if this is an intended feature or a bug? If it is a bug, I would appreciate it if you could address this issue in a future update. In the meantime, is there any way to disable the auto-play function for embedded videos?Thank you for your assistance.Best regards,hongseok kim

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OrEvanNew Here
asked in Ask the Community
Move entire Team's board into another team when not owner

I have inherit a Miro account in which there are many teams and lots of boards inside each team with owners no longer existing in the firm. How can I bulk move all those boards into a new [ARCHIVE] board? I’ve searched online but doesn’t seem to exist a solution when you are NOT the owner of the board.

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Yaryna HalaiNew Here
asked in Ask the Community
Request for Free Subscription Due to War in Ukraine

Hello,My name is Yaryna, and I am currently working as a German tutor in Lviv, Ukraine. I greatly appreciate everything that Miro offers for students and teachers – thank you for making education more fun and accessible!Because of the ongoing war and financial difficulties, I am not always able to pay for a premium version. I would be very grateful if there were any chance for me to receive a free Miro version to create boards for my students.Thank you very much for your help and support. I would really appreciate your response.With kind regards,Yaryna

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hannah.herdenBeginner
asked in Ask the Community
Miro Starter Update

I would like to upgrade my free Miro account to the Miro Starter plan in order to download a graphic I created earlier in high quality. However, I am the only one of the 26 members in our current free team who needs this. The system shows the following option: “To reduce your team size ask your account admin to remove 26 members or create a new paid team. Otherwise, your subscription will include all 27 licenses.” If I create a new paid team, will I still be able to access and download the graphic I created with the previous free team?

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