Ask the Community

Hi there,Ive looked around the forum but still can’t resolve this. I’m a team admin on a free plan. There’s three boards I no longer use and there doesn’t appear to be an option to delete? I also want to delete the three team members assocaited with these boards and that’s showing as a bug. See screengrab.Please help! Thanks. p.s. Tried chrome extensions, incognito browser etc.  

I just had a brief collaborative session with a remote colleague on a board. We were working on a diagram.We used text boxes to ask questions and explain our ideas. It seemed counterintuitive to work this way as it created a mess.Have I missed a chat feature or any other way to have this quickfire discussion on the board? Or is a Teams call at the same time the best way forward?

I had to downgrade to a free account after getting laid off. My account says I have 37 boards (34 view only) but i cannot find the 3 editable boards. When on the Home page, I only see view only boards. How do I get to my 3 editable boards?

Dear Miro Team,I have an issue with deleting members from my team. I am a Team Admin, but every time I try to delete other members I see the message “Something went wrong...”I tried to do it from a desktop app, and incognito mode, but the same message appears.Hope you can help me with this bug.Kind regards,Mariia 

It is not possible to delete a user from a project. Am a Team Admin. 

Can anybody help? I just signed up to Miro so I could create some boards for a project, part of a UX Design Course I am taking. However after signing up and going to Miro, all I see is a blank space. There are no boards, no ability to create a new board, and no sidebar to give me any other options. It’s like the relevant content is being blocked. I literally cannot start or use anything in Miro. I have blocked any extentions in my browser, deleted my cache and history, tried on multiple browsers, in cognitto mode, tried on both Mac and PC, and yet there are no boards and no sidebar, or ‘create’ button anywhere to be seen. Either on the desktop (browser) or app version, and after restarting my PC. Miro is

Hi, dear Miro team!My name is Iryna . I am writining to ask you whether you have any discounts for the teachers from Ukraine. Currently I live in Ukraine and work privately as an English teacher. Miro is a great tool for me but, unfortunately, I cannot afford the subscription. Is there any possibility of a discount? To be honest, I don’t feel comfortable asking you about that but I love what I do and know that Miro would be an invaluable addition to my work. Thank you for your product, and keep developing !!!Iryna

I am trying to set up a subscription to use Business Plan. However, the system doesn’t accept my MasterCard payment and I can’t pay vian an invoice, as I only need one member subscription at this point. Would someone be able to help me out with this? Thank you! 

Hello Miro Team,I am a teacher at Slovyansk Energy Building Vocational College in Ukraine.I want to apply for the Education Plan, but my college does not provide corporate emails (.edu), so I have to use my personal Gmail for work.The application form is not submitting. It simply does not work for me.I have an official certificate of employment. Please convert this post into a private ticket so I can send you my documents manually.Thank you!

Dear Miro Team,I hope you are doing well.My name is Kateryna. I am an English teacher living and working in Ukraine, and I am reaching out to ask whether Miro currently offers free access, extended features, or any special support programs for educators or users in Ukraine.Due to the ongoing war, digital collaboration tools have become an essential part of teaching and communication. I rely on online platforms every day to plan lessons, collaborate with colleagues, and create engaging, interactive learning experiences for my students. Miro, in particular, has proven to be extremely valuable for visual learning, brainstorming, and language practice.Unfortunately, the current economic and infrastructural challenges make it increasingly difficult to maintain paid subscriptions. I am aware that some companies are providing complimentary or extended access to educators and nonprofit professionals in Ukraine, and I wanted to inquire whether Miro offers a simila

Hi! After the year changed, I haven’t been able to add new boards to spaces. I see the + sign in the right corner but it’s unclickable. When I click “Home” I see the shortcut “Blank board”. This creates a new board but it’s not assigned to any space yet.I’m the company admin in our Enterprise environment. There shouldn’t be any access right issues. Has anyone else experience the same? I’ve tried Microsoft Edge and Google Chrome browsers.

Hi Miro Community,I recently noticed a charge on my credit card from Miro, but I’m not sure which account it’s linked to. I was able to log in to two accounts I use, but both are on the free plan. I didn’t receive an invoice for the charge, which makes me suspect it might be from an account registered to an old email address that I no longer have access to (possibly from my previous workplace). Could someone guide me on:How to identify which account the payment is associated with? How to cancel the subscription if I can’t log in to that account?If a Miro Support team member could step in and help look up the charge using my payment details, that would be very helpful, as I want to make sure I’m not paying for an unused account. Thanks in advance!

Hi Community & Mironeers,I’m on the Free plan and urgently need help recovering my board to two specific versions:• January 7, 15:00 CET• January 9, 11:00 CETWhat happened: While preparing for a second workshop, I copied a widget/template and edited it, not realizing the copy was linked to the original. The edits propagated and overwrote the original workshop records; now both sections show the same (new) inputs. I didn’t realize this until I finished up the second workshop. I tried to backtrack using history/undo, but the state is now inconsistent and I can’t restore any of the original content.Why this matters: The lost data is important workshop outputs of a brainstorming. I didn’t know that copying and modifying the template would also modify the original, and this was an honest mistake. I’m in tears at the moment.Request: Could a Mironeer please escalate this to Miro Support for a one-time recovery or snapshot export o

Hey thereI am desperately trying to get Jira working in Miro, but I can’t find a way to get the “Team” field in MiroWe are using the “Teams” feature of Jira/Atlassian (see image) to separate our product into Areas, so I need to have the team field set to get the work distributed to a specific Team. When I try to create/edit a new Jira Item from Miro, the “Team” field is simply missing, and I can’t figure out why. All other fields are there and customizable. I also checked the Jira Screen config and it does not change a thing.Is it maybe not supoorted?I didn’t find a topic about this anywhere.  

How do I delete a row? If I click a row, then click three-dots in the toolbar that appears, it deletes the entire entity block not the current row.

Hello, I’m newbie and going to test miro app, but unfortunately I cannot go into dashboards. I cannot open dashboard in chrome, edge.I delete all caches, temp files, and I disabled all firewall, vpn. And it stopped at same position when I enter my dashboard. 

Dear Miro Team, I hope this message finds you well.My name is Mariia, and I am an English tutor based in Ukraine. I am writing regarding to a subscribtion upgrade. Recently I have learned about an opportunity of free access to one of Miro’s subscription plans, as part of your valuable support.If this opportunity is still available, I’d be grateful for your guidance on how to apply.Thank you for supporting educators from Ukraine.Best regards,Mariia

Dear Miro Support Team,My name is Olena Hryhorenko, and I am an English and Spanish tutor currently living and working in Ukraine. I am writing to kindly ask if it would be possible for me to receive a free Miro subscription.I have learned that, due to the ongoing war and the difficult situation in Ukraine, Miro has been supporting Ukrainian users by offering special access or free subscriptions. For this reason, I decided to contact you directly and ask if I might be eligible for this opportunity.I work as an online language tutor and regularly use interactive digital tools to explain grammar, introduce vocabulary, and organize my lessons visually. Miro is an extremely valuable tool for me, as it helps make my classes more engaging, structured, and effective for my students.Unfortunately, due to the current circumstances and financial challenges caused by the war, purchasing a paid subscription is quite difficult for me at the moment. Receiving free acce

I’m using the Kanban tool and running into a limitation with tags. It seems I can’t edit or delete the tags I create on Kanban cards, and I also don’t see a way to change their colors. Am I missing something, or is this a current limitation of Miro’s Kanban feature?

I've given up searching for existing conversations about this issue, so I'm creating a separate post.As a teacher, I wanted to make educational game boards again, but discovered that the icon library selection has been significantly reduced — no animals, festive icons, nature elements, water objects, or many other categories that were previously available.The absence of these elements drastically reduces my productivity. I used to create engaging game boards for my students in just 30 minutes, but now I'm forced to find images elsewhere, remove backgrounds manually, extending the process to several days. Teachers are already overburdened, so why make our work even more challenging, especially for educational accounts?I'm willing to switch to alternative platforms if the previous library isn't restored. Does Miro have any plans to bring back the full icon collection for educational users?