Ask the community

Not sure how to do something in Miro? Ask your peers here.

  • 5,051 Topics
  • 17,956 Replies

5051 Topics

Manouska
Mironeer
ManouskaMironeer
published in Ask the community

Vote and select NEW Miro swag here 🗳

Miro Community,  It’s a new year and with that comes…NEW SWAG! And this time around, we’re looking for your help. We’ve worked closely with our Miro creative team to produce new design concepts based on feedback and ideas submitted from our talented collaborators all over the world. We’ve narrowed it down to some great options and we would love for your thoughts to help us make final selections.So, what do you say? Check out our board and vote to let us know what we should produce as part of our next launch. We can’t wait to see what you think.  🗳 Vote for new swag now! Can’t wait to see your favorites! 

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14 hours ago
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Scott McCallumNew Here
posted in Ask the community

[KNOWN BUG] Apple iPad Pro - Pencil

I am testing this app for the business. on a new iPad Pro using the Miro app from the Apple store.  When I select the pen icon from the tool bar and then start to write or draw and object the moment my pen is no longer in contact with the screen what I have drawn disappears.  I can create a object or a text box and write in them, but on the “open” area of the whiteboard nothing.  I have installed the MS white board and there is no issue with the pen in that application. Seems like I am missing a setting. Can someone give me a hand?

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A
3 days ago
Manouska
Mironeer
ManouskaMironeer
published in Ask the community

Q+A Thread: Inactive Teams Deletion

Hey Community!Today we sent out an update email to admins of inactive Free and Education plan teams. If you received this email, have any questions, or need help please ask us in this thread–– our team is here and happy to help!

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Tibo
Mironeer
9 days ago
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sam zackNew Here
posted in Ask the community

[KNOWN BUG] Zapier creates cards in a wrong spot

HiI am trying to link my todo list with miro using zapierevery time i create a task it appears somewhere random in the board, and not in the same frame i used in the zap i guess the problem is happening because zapier is looking for a frame with a gird while grids are removed now.Any idea what's happening here?

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29 days ago
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albertngNew Here
posted in Ask the community

Miro won't load in chrome

It works in Firefox, or desktop app, but it doesn’t work in Chrome, even after clearing cache. I’m using the latest version of Chrome and Windows 11. I prefer using web than desktop app, and would appreciate any help you can provide. Thanks!  

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1 hour ago
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Karolis ButkeviciusNew Here
posted in Ask the community

[KNOWN BUG] Miro Lite board not saved to team

Hello, i use web free without sing up, and after 24hours, board was locked. They say, “Sign up for free to unlock it.” I go forward to sing up, but after that I redirected to the same window “This board is locked”, I try several email, and different sing up, sing in option, everything leading to the same end. How can I unlock?

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2 hours ago
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Rachel ElsonNew Here
posted in Ask the community

My frames keep changing size

I have been creating several frames of various sizes. When I spend some time away from the board and then return to it 10 minutes later the frames have resized themselves. This has happened even when it is locked. Has this happened to anyone else and does anyone know why this is happening?

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5 hours ago
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MkrtichsonNew Here
posted in Ask the community

deleting personal board

Hello!I created a new personal board on my free plan.And now there is no button “delete” like on the other boards.How can I delete it? 

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5 hours ago
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Mélissa LemieuxBeginner
posted in Ask the community

Lost my board (Free Plan, no link)

Hi, I am a user with free plan, and I have been working solo on my board for a while. Today I got notification that I need to create a team and after I created it, I could not find my old board any more. I red the article describing the recovery process by finding the URL in our browsing history or email but I have none. I never sent the link to anyone and my job IT security clean up histories regularly so there is nothing to be found there. What can I do? Being on a free plan, I can’t even check a trash bin to see if it was accidentally put there.I am very concerned my hard work just disapeared on me.

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Robert Johnson
5 hours ago
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Viktoriia MikhieievaNew Here
posted in Ask the community

You're blocked

Hello. Is there anybody to help me with this? Today I have received this message,"In order to comply with U.S. export control and economic sanctions laws and our corporate policies, we cannot support users registering from or accessing our platform and services from Cuba, Iran, North Korea, Syria, Sudan, Afghanistan, Libya, the regions of Crimea, Luhansk or Donetsk (each, an "Embargoed Area") without prior approval from the U.S. government. This is reflected in our services contracts under the "Export" section."I think it is a mistake. I am in Ukraine in Donetsk region, but my city Druzhkivka is NOT an occupied territory. Ukraine is suffering from Russian aggression and we, citizens, thank the world community for support. How can I solve this problem? Thank you.

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Robert Johnson
5 hours ago
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Teresa BiehlerNew Here
posted in Ask the community

Filling shapes with pattern (dots, stripes, etc.)

Is it possible to fill a shape with a pattern (dots, stripes, etc.) instead of (or in addition to) a color?  If it is possible, how?

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6 hours ago
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rtarabooNew Here
posted in Ask the community

editing text in multiple objects

I am new to Miro and still learning the ins and outs of it, and I think this is a long shot, but is there a way to link objects so that when you change the text of one object it would automatically change the text in any linked object? Sort of like having different excel cells contain the same value. Appreciate and feedback.

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6 hours ago
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Sofia EleonskaNew Here
posted in Ask the community

Hi! I've updated the wrong team project in Miro. How can I switch my payment to the right one?

I have several teams in the left field and made a mistake and upgraded the wrong one. What have I do now to refund / switch my payment to the right one team?

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9 hours ago
Robert Johnson
Robert JohnsonVolunteer Community Moderator
posted in Ask the community

[RESOLVED] Starred boards view broken (not showing only starred boards)

When I select Starred boards from my dashboard, the title of the page changes to Starred boards, however I am not shown boards I have starred. Now I cannot get to a board that someone shared with me as a Visiting editor.I have tested from two machines, on two networks, from Windows 10 & 11 64-bit, Chrome and Miro desktop app.I have opened a support ticket and will update this post with what the support team tells me. 

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Cate Amery
9 hours ago
Manouska
Mironeer
ManouskaMironeer
published in Ask the community

Interested in joining Miro's Beta for Private Mode?

Want to create a safe space where your team has time to think and reflect before sharing their thoughts? Join our beta for Private Mode!  Improve the quality of your retrospectives and workshops with Private Mode on Sticky Notes. When activated, this board-wide feature turns the content within all Sticky Notes private for a limited period of time. This gives team members a chance to reword, prepare, and reflect within a meeting, before sharing their thoughts.Interested? Sign up here to be added to our waitlist today!Be sure to share any questions about this beta in the comments below and our team will get back to you! 

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Juan Tejeda
14 hours ago
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Cole McDonellNew Here
posted in Ask the community

Work on Hidden Frames

We have boards that are client-facing so that they can see an outline of the entire project from the beginning. Then, when we reach certain milestones, we ‘fill in’ the outline with the next stage.Since they have view access to the board throughout the entire process, is there a way to keep frames hidden but still work on them? For example, the end goal would be that while we’re in our “Step 1” we would be able to work on our “Step 2” without the clients seeing the messy progress until we officially issue “Step 2”.Right now, the hidden frames feature almost accomplishes this, but we can’t work on the frame without unhiding it, at which point the client can see it. 

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1 day ago
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Renzo D'andreaBeginner
posted in Ask the community

Boards appeared on my team board - Can't delete them and can't work on my own

Five boards appeared out and force me not to use my own Boards. I can’t find their name in the team member list, I can’t find their email. I can’t delete the boards. What is this? It seems like somebody added them without asking me? Could anyone please help me I can’t work on my project where I have deadlines!!!See the screenshot 

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Robert Johnson
1 day ago
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Ana HercigonjaNew Here
posted in Ask the community

Boards locked

Hi, a user had private boards which aren’t available anymore. This is how it happened. A user had a Full license that expired, he requested a new license and when he received it and logged in, his boards disappeared. When we tried to search by its name or owner he didn’t get any results. He also found the email for the created boards, and when he clicks on the link it opens the page to request access - with his email, but by requesting it goes into the loop, and never received an email to approve the request. Email he was using before license expired is the same email he’s using now. How can we get access to his old boards?Thanks

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1 day ago
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jtkExperienced Community Member
posted in Ask the community

Can't add info to cards on Android phone

I can add a card via the mobile app (Android), but I can not add information to it, including the description. There are no icons for adding a date, tag, etc. When I click to add to the description, nothing happens.  

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1 day ago
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Pawel GrabowskiNew Here
asked in Ask the community

Miro board to Microsoft PowerPoint

Is it possible to export boards created in Miro to Microsoft PowerPoint (PPTX)?

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1 day ago
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asd10522New Here
posted in Ask the community

Glitching on pdf posted

Just got a new gaming laptop and no sure why is this happening to my board when viewing the pdf on board, could somebody please help? thanks!

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Robert Johnson
1 day ago
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captainkraftyNew Here
posted in Ask the community

Miro won't load in Chrome / Safari browser, yet desktop app works

Hi, Each time I log into Miro using my browser, I am able to login but then the screen shifts into a perpetual loading image. My desktop app works great, and I used to be able to log in via browser… but now it does not work. I’ve updated my MacBook, and my browsers (Chrome & Safari), cleared caches, etc. Even though I can log into my account via the desktop app, I still need to be able to access outside links from a different team which I can only jump into via browser… these links are also not working.  Please let me know how we can fix this ASAP as I have so much work to do in this board. Thanks!

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2 days ago
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SamStamBeginner
posted in Ask the community

Miro updates/revision history

Where can I find a log of updates/revision history of Miro itself?

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2 days ago
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Cipriano MauricioBeginner
posted in Ask the community

Completely different contents from another board appearing in saved board

Hi!I created a board with a name. Now when I open it, the content of a different board is appearing.  It has replaced all the content Io created for the original board. How can I get the content from the original back. HELP!!!!!!!!

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2 days ago
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IvanPsyActive Contributor
posted in Ask the community

Searching options (AKA: how to find things): a question before diving deeper

Greetings,I really like Miro and I’d like to use it as my knowledge hub, but I need a robust text searching:Is there a global search option, so that I can search for a string of text across ALL the boards and the projects? Does Miro searches inside my documents, such as PDFs, Word, Powerpoint, Excel, documents I embed from Google Drive?Or: how do I find things inside those documents? Any workaround?Thank you?

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2 days ago
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