Ask the community

Not sure how to do something in Miro? Ask your peers here.

  • 5,029 Topics
  • 17,892 Replies

5029 Topics

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Scott McCallumNew Here
posted in Ask the community

[KNOWN BUG] Apple iPad Pro - Pencil

I am testing this app for the business. on a new iPad Pro using the Miro app from the Apple store.  When I select the pen icon from the tool bar and then start to write or draw and object the moment my pen is no longer in contact with the screen what I have drawn disappears.  I can create a object or a text box and write in them, but on the “open” area of the whiteboard nothing.  I have installed the MS white board and there is no issue with the pen in that application. Seems like I am missing a setting. Can someone give me a hand?

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12 hours ago
Manouska
Mironeer
ManouskaMironeer
published in Ask the community

Q+A Thread: Inactive Teams Deletion

Hey Community!Today we sent out an update email to admins of inactive Free and Education plan teams. If you received this email, have any questions, or need help please ask us in this thread–– our team is here and happy to help!

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Tibo
Mironeer
3 days ago
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sam zackNew Here
posted in Ask the community

[KNOWN BUG] Zapier creates cards in a wrong spot

HiI am trying to link my todo list with miro using zapierevery time i create a task it appears somewhere random in the board, and not in the same frame i used in the zap i guess the problem is happening because zapier is looking for a frame with a gird while grids are removed now.Any idea what's happening here?

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23 days ago
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Doug LeederBeginner
posted in Ask the community

Unable to reduce swimlane height

Looking for a little help and was unable to find an answer via search.  I added a swim lane diagram to a board and developed it quite a bit.  Another user moved an object and the auto-adjust thing caused the height of one of the swimlanes to expand quite a bit.  I’m looking to adjust it back to its previous height, but have had no luck.  Despite there being quite of bit of empty space (other than connecting lines), I cannot reduce the height of the swim lane.  I am able to select the lane, see the mouse cursor change to the arrows for adjustment, and could drag to make it larger, but something is blocking me from making it  any smaller.  Any advice?

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3 hours ago
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Diana TominaBeginner
posted in Ask the community

I can’t pay and upgrade my miro plan

Hello . I can’t pay and upgrade my miro plan . When I pushed the button “upgrade” everything was freezing . I tried to change browser , I tried to log out and log in, I tried to open miro on laptop, another laptop and phone but still it doesn’t work . But I need it very much and as much quicker as possible.  

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4 hours ago
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Heather.StarkBeginner
posted in Ask the community

Anyone else have a problem changing card size? (And fix it...?)

I am finding it impossible to change card size, for additional cards added after the initial card.   The vertical resize simply doesn’t work. The horizontal resize shrinks and expands font.  This smells like someone thinks of this as a feature.  Anyone else find this happens to them, and find a workaround?  tx

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7 hours ago
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Christoph MonesNew Here
posted in Ask the community

No adding visitor names option despite Smart Meetings beta

Hello, despite using the updated version of Smart Meetings beta, it is not possible for me to let visitors add their names. The option field does not appear. We are using the educational plan where it is stated to be included. Can someone please help me out or explain why this is happening?

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8 hours ago
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Setthawut KulsrisuwanNew Here
posted in Ask the community

Miro show an endless loading screen when opening a board with Brave browser

We can use since morning but when try to open on evening, it shown like an below image  

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Robert Johnson
11 hours ago
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Verena NiepelNew Here
posted in Ask the community

Resolution download

Hello, I want to insert a Miro board as a jpg in my PhD thesis and need a high resolution for that. Which subscription do I need? 

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Kiron Bondale
11 hours ago
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dylanjmcconnellNew Here
posted in Ask the community

"Incorrect email format" login via android

Hi there - apologies if not right place to post. I can’t seem to login to my account via the android app. I just receive a pop up saying “incorrect email format”.Needless to say, I double x quadruple checked the email - and it is exactly the same as the email I use login to the website and this community forum as well.I have tried clearing the cache on the android app and deleting in re-installing the app as well. Any help or tips appreciated!

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13 hours ago
Matteo Maini
Matteo MainiNew Here
posted in Ask the community

Google meet and Miro

Hi there!I used a Miro with Starter Plan and Google Account of my University (@unife.it). I can’t see a Miro in Google Meet in the activity table and I would need it so much.Can anyone help me?Thanks!

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Matteo Maini
13 hours ago
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Florian HachenbergerNew Here
posted in Ask the community

Login via iOS app

Hello, I cannot login into the iOS app anymore. It always says invalid email format. My emailformat is blabla@de.company.com on the website its working. Did you change something in the validation of the email address in the app?

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13 hours ago
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Daria PopovaBeginner
posted in Ask the community

Can't download a board

Hello! I can’t download one of my boards, so I can't use it. It’s been all day long. Can you help me? 

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18 hours ago
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mazylisNew Here
posted in Ask the community

Miro board creation as a service?

Does anyone offer Miro board creation as a service?I would like someone to create a company structure (a bit complicated) on Miro for us. 

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19 hours ago
Kyle Chipman
Kyle ChipmanMiro Hero
posted in Ask the community

The New Board Thumbnail System is a Step Backwards

Howdy - I try not to foment negativity, but I strongly feel that the new Thumbnail feature for boards is a step backwards. When I’m navigating multiple boards across a project, I am visually scanning the custom thumbnail snapshots I’ve created as an indicator of the board contents. While it’s tedious to perform this preview area action, I’ve baked it into my muscle memory when creating and maintaining boards. For the volume of boards created it’s an essential step in upkeep and historical navigation.The ideal scenario would be a team-wide setting to enable automated, scheduled board content screenshots to create thumbnails, bypassing the need for preview areas to be manually selected. Something more closely approaching real-time visibility into board contents.The reason I say this new Thumbnail interface is a step backwards is that more actions have been introduced between the user and the act of capturing preview areas, in service of thumbnails that provide little utility in distingui

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Robert Johnson
23 hours ago
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Bert SlagmolenNew Here
asked in Ask the community

Sticky notes and authors

Is it possible to add automatically the name of the author to a sticky note? That way, working and brainstorming with group of people I (we all) can directly see who posted which notes.

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1 day ago
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Daniel WeaverBeginner
posted in Ask the community

Increase (or fix) the text limit.

Somehow I think I broke it (or my links did) b/c this isn’t 500 characters: 

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1 day ago
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Meela RibeiroNew Here
posted in Ask the community

Bug on MacOS with labels and some words shuffling

I wrote "Test"on the red post-it, but it shows "Uftu"Hi there! I just got a new Macbook and when i opened miro, got scared with what i saw. The words are shuffled, looking like they're encrypted. It's funny because not all labels are affected. Buttons, links, descriptions doesn't work properly. At the board, texts on post-its are shuffled too. It's happening on Miro via browser and Miro app also.Does anyone has ever saw something like this? Please help me! Ps. it's not a virus, I scanned the mac (that is brand new), and it's only happening on Miro.

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1 day ago
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Heidi RileyNew Here
posted in Ask the community

Sticky size ratio

Hi, Is it possible to resize sticky notes, not in ratio? ie I’d like to make them wider but not taller - currently it only lets me make the slightly wider, but then stops.I imagine the response will be to utilise shapes, but I need to use the tagging feature as well, which rules out shapes I think?THanks,Heidi

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1 day ago
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SamStamBeginner
posted in Ask the community

Please authorize your account

I’m using the free version on the Windows app. I’m a newbie.When I click export the board, then Save to Google Drive I get “Please authorize your account.” How do I fix this?

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1 day ago
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HarrietNew Here
posted in Ask the community

LinkedIn profile on board doesn't work

It seems to be a no-brainer - just paste the URL to the board and you will have the LinkedIn profile thumbnail show up.This just doesn’t work for me. Anybody else experiencing problems?Please help me do the trick,Thanks

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1 day ago
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Sharon Bristol MorseBeginner
posted in Ask the community

I can not get the Hover text to work on any of the Miro toolbars.

Can someone explain how to get the hover text to work on toolbar items?  It works for other applications just not on any of my Miro Boards. 

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1 day ago
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Allison Campbell-RogersNew Here
posted in Ask the community

Laggy & Slow

Why is Miro so laggy and slow? It is un-useable at the moment, taking several seconds to move sticky notes, pan around the board.

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1 day ago
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Ekaterina LesnikovaNew Here
posted in Ask the community

Boards not loading

Hello! All boards on my account are not loading. Please help me correct the situation. Very important for work. Thank you!

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1 day ago
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SamStamBeginner
posted in Ask the community

Where are boards saved?

I’m just getting started with Miro on Windows. Where is the text, sticky notes, etc. saved?

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1 day ago
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