Ask the community

Not sure how to do something in Miro? Ask your peers here.

  • 4,809 Topics
  • 17,142 Replies

4809 Topics

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Scott McCallumNew Here
posted in Ask the community

[KNOWN BUG] Apple iPad Pro - Pencil

I am testing this app for the business. on a new iPad Pro using the Miro app from the Apple store.  When I select the pen icon from the tool bar and then start to write or draw and object the moment my pen is no longer in contact with the screen what I have drawn disappears.  I can create a object or a text box and write in them, but on the “open” area of the whiteboard nothing.  I have installed the MS white board and there is no issue with the pen in that application. Seems like I am missing a setting. Can someone give me a hand?

1
Arin
Mironeer
2 days ago
C
Charley B MurphyBeginner
posted in Ask the community

[KNOWN BUG] greyed out board on app

I have a free account (3 boards) on the browser all are active on the app one is inexplicably “greyed out”couldn’t find an answer in Community

35
P
7 days ago
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ramirobarbaNew Here
posted in Ask the community

[KNOWN BUG] Google Drive Integration

Before integrating google drive with miro, I was able to login into my miro account. Once I integrated google drive with miro, I can no longer see my boards. I sign in and then it prompts with a blank screen with the web address to my boards. Same thing happened in a different browser, I tried microsoft edge and same thing happened. 

3
A
16 days ago
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sam zackNew Here
posted in Ask the community

[KNOWN BUG] Zapier creates cards in a wrong spot

HiI am trying to link my todo list with miro using zapierevery time i create a task it appears somewhere random in the board, and not in the same frame i used in the zap i guess the problem is happening because zapier is looking for a frame with a gird while grids are removed now.Any idea what's happening here?

8
A
1 month ago
Eddie Zhang
Eddie ZhangBeginner
posted in Ask the community

[KNOWN BUG] Stickies Capture temporarily unavailable

Hi all,Is anyone else having an issue with stickies capture not working? I’ve been getting the “text recognition services are temporarily unavailable” since 30 Aug 2022.  

2
Eddie Zhang
1 month ago
K
KublaiboyBeginner
posted in Ask the community

[KNOWN BUG] Miro web clipper not saving screen shot

I installed Miro Web Clipper, used it to capture a full screenshot of a retail/eComm website homepage. But Chrome shows error. No screenshot has been saved to my Miro team library. Chrome showing error. Does anyone know what’s going on? Tried many times, not working. Very frustrating.  

6
J
1 month ago
Anya Gonzales
Mironeer
Anya GonzalesMironeer
posted in Ask the community

Share your Miro experience for a $25 gift card!

Hey Community! I’m Anya and I’m a Customer Programs Manager at Miro. It’s great to chat with you here!At Miro we care deeply about understanding how our users feel about the platform. It helps us improve the platform for you! With that said, are you interested in sharing your Miro opinion on G2?  G2 is the largest technology review site that lets software users rate and review a variety of platforms. Ready to write your review? Once your review has been submitted and approved by G2, you’ll receive a $25 Amazon gift card.Take Me to G2Thanks again and I’m looking forward to reading what you have to say!

0
Anya Gonzales
Mironeer
1 month ago
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Mouath AwartaniNew Here
posted in Ask the community

[KNOWN BUG] Impossible to find recently created boards via the dashboard board search & in the embed mode

Hi, I just installed the plug-in and updated Figma to the latest version, but still can see all the board that I have access to!

2
F
1 month ago
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TanjaPNew Here
posted in Ask the community

[KNOWN BUG] Miro Sketch plugin - Google login not working / board list error

Hi! I downloaded the plugin first time couple months ago, but couldn’t get the login working, so I avoided using it, but now I really could use it in my project. I tried again today and it is still not working.So I tried logging out & in to my Sketch, I removed the plugin and installed it again, but nothing helps.I have co-workers in the same Miro team who have created their Miro accounts separately to Miro (instead of using Google) and for them the plugin works. I wouldn’t want to have to create a new account just because this, especially as there is an option to use Google login, so it should work.Can anybody help? Version info:Sketch: Version 86 (142512) Plugin: 1.6.4 OS: macOS 12.3.1 (21E258) Steps:I choose the plugin & login I select “Use Google account” from the popup It asks me to choose an account and give password Then it shows Miro sign up / sign in, I choose sign in and get this: I click the sign in with Google, and then after a short processing I get this: 

7
S
2 months ago
D
Diana SchneiderBeginner
posted in Ask the community

[KNOWN BUG] wireframe icons quality: low pixels?

recently the icons in the wireframe library are quite pixelated, with fuzzy edges, screenshot attached, does anyone else experience this and how can I improve it?   

9
A
2 months ago
D
David RiedyNew Here
posted in Ask the community

[KNOWN BUG] Why is there still padding in my Text objects?

I see that, based on updates made last year, when using the Text tool, there should not be any padding. But that’s not the case when I use Miro. Padding around text still scales.This is both on the web app and the most recent Mac app.

6
S
2 months ago
Robert Johnson
Robert JohnsonVolunteer Community Moderator
posted in Ask the community

Some spreadsheet cells pasting as Text rather than Sticky Notes

I am creating this post to track some inconsistent behaviour regarding pasting spreadsheet cells on to a Miro board.The expected result is that the cells appear as Sticky Notes on the board. However, there have been some reports that Text objects are being created instead. My test data as two cells in Excel, Excel web app, and Google Sheets:I then pasted a single cell (the one with “one” in it) and then both cells at the same time.I did this in both the latest 64-bit stable Chrome and Miro desktop app from Windows 11.From my tests, I consistently got plan text when pasting a single cell from Google Sheets.Results:Chrome Desktop app Tagging @Kerrin and @JonoB here as they had reported the issue in an older post.

13
Alyona
Mironeer
3 months ago
B
Bill DorrBeginner
posted in Ask the community

[KNOWN BUG] mystery error ambiguous UI symbol

I am trying to copy a frame and it's contents from a board that I have edit access to and all I get is a "!". I am assuming that "!" means there is an error or it will not allow me to do this operation but there is no help for that...just the "!" no indication of what the error is or how to address it.

1
Ksenia Gritsai
Mironeer
3 months ago
John Faig
John FaigBeginner
posted in Ask the community

[KNOWN BUG] FYI - Miro Next splash screen has no way to exit on Windows application

I clicked on the Miro Next email and viewed it in my Windows application.  Usually there is a “Return to Dashboard” button or link on these type of announcement screens.  There isn't one and I had to exit the application to get back to the “Boards” tab  

1
Colleen Curtis
6 months ago
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jzhpranaBeginner
posted in Ask the community

[KNOWN BUG] "Incorrect URL" error when embedding a Wordwall

Hello,I can’t Embed an HTML link from WordWall site. When I do it the follow error appears:"Sorry, it looks like the URL that you are using is incorrect. Please check the URL for typos and try again"Can you tell me what's going on? Some weeks ago everything was OK.Thank you. 

22
Robert Johnson
6 months ago
J
Jamie BradburyNew Here
posted in Ask the community

Accidentally deleted team profile which deleted boards I didn't want to delete

I need help!I accidentally deleted a team profile not realising it would delete some personal boards I had on there. I thought I was under an education plan. This hadn’t been active for 2 years yet but it seems like somewhere in the mix I was on a free plan which doesn’t sound right to me. I need to restore the team so I can get the boards I need back. Can anyone help?I’ve applied to go back on an education plan just in case. The boards were not backed up.

0
J
5 hours ago
G
Guest9743New Here
posted in Ask the community

Deleted Board

Hello,I do not have access to my board.It always comes the error message that I have to make an access request to the owner, although I am the owner. When I then make the request, the message comes that it has been sent, but shortly after that the error message appears that the board is deleted. But in my dashboard this is no longer preserved and can not be restored.

1
Kiron Bondale
8 hours ago
Richard Becker
Richard BeckerBeginner
posted in Ask the community

Miro badges not displaying in Miro Community profile

Hello!I aquired all of the Miro badges a little while back, but have noticed that on my community profile it says I have not received any badges yet… They are there in my Credly account, and Miro Academy, but I can’t find any way to connect them to my Miro Community account. Any help solving this would be greatly appreciated.

2
Richard Becker
13 hours ago
Jone Handrew
Jone HandrewNew Here
posted in Ask the community

How do I upload pictures to Miro?

Hi, I hope all of you will be great. Basically, I’m facing an issue in uploading picture in Miro. I can’t upload it from our device via the Upload menu. Is there any other way to uploading picture in the Miro? Please guide me. Thanks.

1
Robert Johnson
14 hours ago
D
Diego_4arqNew Here
posted in Ask the community

No puedo acceder a Miro

No puedo ingresar a la plataforma. Se me queda la pantalla en blanco. Tengo un trabajo importante en la plataforma, y no tengo cómo acceder.  

1
V
14 hours ago
M
mblackNew Here
posted in Ask the community

How do I join multiple teams?

My company was acquired about a year ago by a bigger company. Both companies have Miro accounts. For now we’re keeping our Miro accounts separate. However this means that I have two Miro logins and I have to constantly login and logout in order to jump back and forth between the two accounts with different email addresses. Is there a way to be logged in on both accounts at the same time and easily switch back and forth?

1
Arina Groznykh
Mironeer
15 hours ago
W
Will MoindrotNew Here
posted in Ask the community

How does Miro accounts work with Microsoft Teams app?

Hi All, Something’s not working the way I am expecting it to. I have a Miro account and an educational team within it. In our university’s Microsoft Teams there is an app for Miro. If I try to use this, the app prompts me for my Miro username/email, I enter this but then it seems to want me to setup a new password and account. Should it not just link through to my own personal Miro account? Here’s a video showing what I am trying to do. Any ideas? Thanks, Willhttps://youtu.be/dZRN49z6zAk

1
Arin
Mironeer
16 hours ago
M
martinpNew Here
posted in Ask the community

Splash screen makes me want to scream

Every single time I have a meeting where I am forced to use Miro I get extra frustrated by the splash screen that pops up as soon as I log in. I do not care about new features I just want to get the job done. It would be nice if I could click a reasonably big button if I am interested in the information in the changelog. Instead I’m denied entry to the board in order for Miro to show me this:I’ve looked around for a setting to turn this feature off, but I haven’t found a way out. Since I use Miro once or twice a month it seems like there is always something new I have to learn about. Leaving me stressed out that I might be missing important information that others can see in the meeting. Does anyone know a way out of this frustration every time I need to use this app? I could not find a way to submit a ticket to the Miro team, so alternatively if somebody knows how to get this across to the team I’d be very happy. 

1
Kiron Bondale
16 hours ago
S
Szymon NowakNew Here
posted in Ask the community

Is it possible to span a card across multiple columns in a table?

Hi, I’m using a table for my roadmap board and I’m looking for a way span cards across multiple columns. When I try to resize a card, the column resizes with it. I don’t want to merge cells, I only want specific cards to span across more than one column. Is it currently possible? Cheers!

1
Kiron Bondale
16 hours ago
K
KC Wolff-InghamNew Here
posted in Ask the community

Embed video from internal network location?

I know its possible to embed video from video services like YouTube and Vimeo but for security reasons thats not always a good option for a company. i.e. the content is sensitive. Is it possible to embed video from internal network location?Cheers.

1
mlanders
17 hours ago
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