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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,821 Topics
  • 26,270 Replies
7821 Topics
H
Hoi To WaiBeginner
posted in Ask The Community
[KNOWN BUG] Bug in Dot Grid mode on iPadOS 16.1

The “Dot Grid” mode seems to be malfunctioning after upgrading to iPad OS 16.1. See the following screenshotThe “dots” are rendered as a number of straight lines which makes the mode basically unusable. Meanwhile, the “Line Grid” mode and “None” mode are working fine. 

1375
Apollonia
Mironeer
2 years ago
M
Meirion WilliamsContributor
posted in Ask The Community
Web page links (open graph) don't show link previews any more?

Previously in Miro, when pasting a website link, Miro would grab preview information from the page and display this in a small box panel.Discussed in this thread:When you paste a website in Miro, what determines the information displayed. | Miro However now, when I paste a link, the preview is not created any more. The link just displays as a plain text only hyperlink. Why did the previews stop working? These were great for research, collecting links and URLs, etc. It is much harder to organise and visualise the text only links. Can this automatic functionality be restored? I don’t want to have to manually take screenshots of each site. Also the description and image pulled through was better than a screenshot.

350532
V
8 hours ago
M
Mandy DrwsNew Here
asked in Ask The Community
Cancelling a subscription with no access to email or Miro support

I cannot find any articles or instances around this, and I can’t contact Miro’s support --I was using Miro and had a subscription associated with my work email that billed to my personal credit card, which I would then get reimbursed. Then, my entire company was laid off with no notice, no severance, and less than 4 hours to transfer everything over. Shockingly, remembering to cancel my Miro subscription was not high on my list after telling my team we were all laid off and trying to come up with a list of contacts, vendors, and necessary items. Now I do not have access to my work email, and the owner of the company is running a smear campaign against other former employees. We had trouble even getting the official lay off documentation to file for unemployment so I doubt the owner will help me and don’t particularly want to be on their radar anyway. I won’t be putting anything work related on my credit card again, no matter how prompt they are at reimbursement, but that doesn’t help m

91
Eca
Mironeer
14 hours ago
S
StellusicNew Here
posted in Ask The Community
Ukraine

  Subject: Request for Free Miro Subscription for Ukrainians Dear Miro Support Team, My name is Stella, and I am a teacher from Ukraine. I am writing to kindly request access to a free subscription for Ukrainians on your platform. During these difficult times for our country, Miro has been an invaluable resource for me and my students. It has helped us stay organized, collaborate effectively, and continue the learning process despite the challenges we face. As a teacher, I rely on Miro for lesson planning, creating engaging materials, and managing resources in a structured way. Access to a free subscription would significantly improve my ability to deliver high-quality lessons and support my students, especially given the financial constraints many of us are experiencing. I truly appreciate your ongoing support for Ukrainians and hope you will consider my request. Thank you for your time and understanding. Sincerely,Stella

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Eca
Mironeer
14 hours ago
godofprogrammer
godofprogrammerBeginner
asked in Ask The Community
How to Create Engaging Marketing Campaigns with Miro?

Some of my friends are using Miro for customer’s engagement purposes, and they are making me agreed to look for it. But, I personally have never tried this platform for this purpose. So need suggestions of those who are practically doing this for their own or their client’s businesses.Here are my concerns: I need this one to for the customer engagement of one clients who is selling vintage jewelry across the tier one countries(mainly United States). He has tried many marketing based strategies to uplift his sales but that are too costly. So he needs some affordable marketing based platform to uplift his business. I need suggestions about it. 

60
godofprogrammer
23 hours ago
V
Valerie LACOUXBeginner
asked in Ask The Community
how to move a board between two different profil (free plan and licenced)

Hi i am looking for a way to move 2 boards that have been made by a collegue that leave the company today in a free plan to the administrator of our regular licenced plan: urgent please. Our collegue doesn’t it wrong, how to collect them at the real place regards

142
Robert Johnson
1 day ago
H
Heather.StarkBeginner
posted in Ask The Community
Anyone else have a problem changing card size? (And fix it...?)

I am finding it impossible to change card size, for additional cards added after the initial card.   The vertical resize simply doesn’t work. The horizontal resize shrinks and expands font.  This smells like someone thinks of this as a feature.  Anyone else find this happens to them, and find a workaround?  tx

6365
Eca
Mironeer
1 day ago
B
Ben W.New Here
asked in Ask The Community
Creating Timeline for 2025

Hi,I’m working on a timeline for a project starting early Jan. 2025. The issue I’m seeing when building my timeline is that the Miro dates available to select are incorrect.Jan.1, 2025 is listed as a Thursday. Realistically that would be Wednesday. So the entire 2025 Calendar is 1 day off.Also, any idea why Tuesday is the first day of the week listed? Thanks! 

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B
1 day ago
X
XmatenovNew Here
asked in Ask The Community
Change of tariff plan

Hello! My name is Hakim, and I am an IT support specialist at Hamkorbank. We changed our monthly plan to an annual plan when switching the payment method from card to invoice. As a result, the payment type also changed from monthly to annual. Could you please help us revert this so that we can pay for the plan monthly using the invoice method?

81
Eca
Mironeer
2 days ago
F
Farhod KamilovNew Here
asked in Ask The Community
Billing issue

Hello, in recent days I have been receiving requests to update my payment card. However, when I follow the provided link, the website displays a 404 error. 

21
Eca
Mironeer
2 days ago
P
PosadMaxwanStrategyNew Here
posted in Ask The Community
[RESOLVED] Export multiple frames to pdf suddenly not working

Hi, suddenly, on all boards, the option to export multiple frames to pdf's is not there anymore:  

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R
2 days ago
E
Eleaffar286New Here
asked in Ask The Community
Can Miro support collaborative workshops where participants can view shared content, take personal notes, and save all materials for later use?

Hi, I have a brief question. We would like to conduct some training sessions using a whiteboard. The participants should be able to see the notes made on the whiteboard and simultaneously make personal notes on the iPads provided to them during the workshops. After the workshop, they should be able to take home the presentation along with the presenter’s notes and their own personal notes. Is this possible with Miro?

293
Robert Johnson
2 days ago
A
AlexDNew Here
asked in Ask The Community
iPad magic keyboard trackpad: Two finger pinch doesn't zoom in/out

When pinching with two fingers on the Magic Keyboard trackpad, the workspace doesn’t zoom in or out. Instead, the entire Miro app window is being resized. Use iPad Pro 13 with Magic Keyboard

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M
2 days ago
A
Alena DzhumagulovaNew Here
asked in Ask The Community
How could i restore the board?

I had the board on my course as a teacher in university and now it is deleted. I didn’t delete it and now i open the course and don’t have content. How could i restore this board? 

141
Eca
Mironeer
2 days ago
B
BoelNew Here
asked in Ask The Community
import from the app post it. I’ve sent it from the app, but I don’t know where it’s showing up in in Miro?

I do not understand how to incorporate things I’ve sent from the app post-it and where to find it on Miro and how to incorporate in my board? 

171
Eca
Mironeer
2 days ago
A
ajs5zbNew Here
asked in Ask The Community
Unable to share board with external users

Our team has a paid business account and is unable to share our board with external users at our partner company. Please advise how to resolve this issue.

41
Eca
Mironeer
2 days ago
Niro Silva
Niro SilvaBeginner
asked in Ask The Community
Help with the "edit" button

I read the Community FAQ, about editing a post. Though I can’t find the button to edit.Yes, it’s my own post. Yes, I am logged in. I tried re-logging as well. The post has been up for about 2 days. Am I missing something? Is there a time limit to edit a post? 

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Robert Johnson
2 days ago
N
Niamh-12New Here
asked in Ask The Community
Timeline Gone

Hello all, I was editing a board today and my entire project timeline and all date is go9ne- I went to restore the element but it wasn't on the list like it had been deleted, i wondered if it was just being updated as others have mentioned but there's no sign of it - there were over 36 projects tracked and Im a bit worried!! Anyone else had this?- it looks like I'll have to remake it but I can’t remember all the info!  Thanks 

273
Eca
Mironeer
2 days ago
D
David DuguayNew Here
posted in Ask The Community
Issue importing .rtb backup : Something went wrong

Hi, I want to import a .rtb file from another paid account to our paid account. But I get an error message : Something went wrong, without any more details. I saw that another conversation with issue had been posted about a year ago ([RESOLVED] Anyone else having issues restoring RTB files?), the solution was to contact Miro team. Can you help me on that issue?Thanks in advance

52714
Eca
Mironeer
2 days ago
E
Erfan Amiri
asked in Ask The Community
GIF Issue: Disappears

We've been facing a significant issue with GIFs lately—they're unexpectedly shrinking in size and becoming non-playable. The only temporary fix has been to delete and undo the action, which restores them. Unfortunately, this problem occurs across all platforms—desktop, web, and iPad. It's crucial that we resolve this, especially since our clients access the boards through their embedded portals, where neither deleting nor using Command Z is an option.  

333
Eca
Mironeer
2 days ago
S
Stephen LamNew Here
posted in Ask The Community
How do I check my remaining AI credit?

How do I check my remaining  AI credit? I am an Education plan user. I also would like to know the case for Free users.Besides, the number of AI credits will be reset at the beginning of each calendar month?

101
Eca
Mironeer
2 days ago
O
Olha UnhurianNew Here
posted in Ask The Community
Request for free subscription for Ukrainians

Dear Miro Team,My name is Olha, and I am a teacher from Ukraine. I am reaching out to kindly request access to a free subscription for Ukrainians on your platform.During these challenging times for our country, your support has been invaluable for me and my students to work, study, and remain organized despite the ongoing difficulties. Tools like Miro are essential for educators like me, as they improve our ability to deliver structured lessons and manage educational resources efficiently even in the most difficult conditions. As someone who actively uses Miro for planning and organizing my teaching materials, having access to a free subscription would significantly improve my working process. It would allow me to develop engaging lessons and organize the learning process more effectively, which is crucial given my current financial constraints.I really appreciate your initiatives to assist Ukrainians during these times and hope you will kindly consider my request. With access to your

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O
2 days ago
L
Leon Fernandez KeesNew Here
asked in Ask The Community
Agile Product Roadmap DISAPPEARED?!?!

I was a fan of this template.Now when you open it, a new one shows up (even though the name and thumbnail are the same as always).The new template seems to be made from a user/company “Sesh”, and has little to do with the original. To me this looks like a bug. Any ideas? Thanks!  

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L
3 days ago
T
Talaea ElhusseinNew Here
posted in Ask The Community
I have no access to my company email ? what should i do to change my board admin?

Hello, I created an account using the company email and now i dont have the access. i want to move the admin rights to my personal email account. thanks!

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T
3 days ago
G
Graham RollersonBeginner
asked in Ask The Community
Allow others to edit a custom shape pack

I created a custom shape pack the other day to hold a load of Fortinet icons. My colleague wanted to edit and add more to the pack but he is unable. Is there a way to allow multiple people to edit one shape pack? 

322
G
3 days ago
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