Ask the Community

Hi, I didn't quite understand the pricing plans on the pricing page.Can a Swedish company with 6 people use the Free Plan of Miro or are small companies required to use the Starter/Business Plan?For example, we know that Unity requires a pro subscription when the project has more than 200 000 dollars in funding or annual revenue. Do you have any similar requirements or can we use the free license?Best wishes

Hi!I have a Miro board that contains several internal links between graphic objects. When I create a copy of the board or import from backup file, some of these links stop working. What’s strange is that only certain links are affected—others continue to work just fine. I haven’t been able to identify any pattern that explains why some links break while others don’t.How can I solve the problem?

Hello,My name is Ann Malii and I am an English teacher from Ukraine.I greatly appreciate the Miro platform for providing Ukrainians with support and great opportunity to work effectively despite of having rough circumstances.With all my respect, I would like to ask if there are any opportunities for free or discounted subscriptions for Ukrainian users.Would you mind telling me if there are any opportunities or programs available?Thank you for taking the time to read my email and for your understanding. Best regards,Ann MaliiEmail: maliyann46@gmail.com

After I logged into the account for the first time in several months I was greeted by a new layout, I was asked to create a team, etc. However, I no longer see any of the boards that I previously had. The boards seem to still exist. At least one that I shared with colleagues still exists when I click on the link, but I don’t seem to be Team admin anymore since I am not receiving requests to join the team underlying that board. How can gain I access to them again?

I need to change new work email in current work mail . Email change request mail is invalid as soon as I click and when I try to sign up with new work mail , it showed “The allowed number of accounts is exceeded. Please use a different email address.”. How can I proceed for this ? 

I cannot delete spaces, when right click on the ellipse button, the option is greyed out (disabled)Also, the side menu for Spaces is working inconsistently. Most of the time the home menu is showing, and there is no way to add new section to organize the space if that Home menu keep popping up. 

Compartí un mensaje contando sobre como alguna herramienta de IA te facilitó alguna tarea laboral. Podes adjuntar una captura de pantalla, un audio corto o un texto breve.

HiI tried several times to reach out to Miro support but never got an answer back, I’m desperate!I took over the Miro account at our company, but the only Admin person is a colleague who left more than a year ago…We can’t access her emails as her inbox doesn’t exist anymore.How can I take over the Admin rights?

HiSometimes I (or better: the other person) have the problem, that someone I share a board with is asked to log in before being able to see the board. Though I chose “Anyone with the link can edit”. Luckily this happens only a few times. But why does that happen? Not all of my guests have a miro account.

When in present mode, if you change the size of the pen mark using keyboard arrow keys, this is also changing the slide you view. 

Please help me, I’m devastated((( I’ve been using 3 Miro accounts on Miro for years. All 3 accounts had 3 different active boards each. On Sat i tried to create a new board but now all 3 of my accounts have all the same *very very old) boards and all my relevant boards from my accounts got deleted. Have no idea how that happened. Would be very greatful for your help!!

I wanted to ask if there’s a way to use or insert fancy/custom fonts in Miro boards?Right now, the default font options feel quite limited, and I’m looking to use more stylized or branded fonts (for example, for headings or visual content on canvases).Would love to hear how others handle this 🙌Thanks in advance!

I’m running MIRO on Chrome on Windows 11 with a fairly big board - it’s crashing constantly.  I mean every few minutes.  The desktop app is stable, but I need to run multiple MIRO sessions at once - this is very necessary, it’s extremely inconvenient to have to move around in a single board. Any suggestions ? I’m on a fibre to home network, so that’s not the issue. Thanks!

Hi, everyone! Recently, I encountered some strange cursor behaviour. There is a significant distance between the cursor and the working area (the actual click/selection position). I'll add a screenshot for clarity. I noticed this behavior in the web version. I haven't checked the app yet. Could anyone tell me if this is a bug or if there is some strange setting that changes this distance? 

Hello, Miro Team informed me that my current education plan will expire in December 2025. The link that Miro Team gave me in the email to apply for the plan extension is not working. I have already replied to that email asking for instructions, but I am wondering what else I should do. I will be grateful if you help me.Thanks.

Dear Miro Support Team,I am writing to you regarding the support programs Miro offers to the Ukrainian community.As a user from Ukraine, I recently learned that your platform provides special promotional codes or subscription benefits to support Ukrainians during these challenging times.I am an educator, and I use Miro to create  instructional materials and digital assets for tutors. Miro is a crucial part of my teaching workflow, and having access to its full features would significantly enhance the educational value I can provide.Could you please let me know how I can apply for this promo code or what verification is needed to confirm my eligibility?Thank you for your support and for standing with Ukraine.Anastasiia

Hi all, I created a whiteboard wihout having signed up, i’ve come back to it and it says:  This board is lockedBoards created with Miro Lite are available for 1 week. Yours will be deleted in 4 days. Sign up for free to unlock it. I have signed up, but I cannot find it and if I come back to that tab it keeps saying the same thing and does not let me do anything else.  Could someone help me unlock it, please?

I have set my font size to 24pt on a number of card, but it is being displayed at different sizes (as if it’s set to auto). This is inconsistent, meaning I have to manually faff with the font size to get things legible, and my board looking ok. Thanks

Hello, i am trying to use Miro for a Task board, and I would need to be able to notify the team members that a new task is ready by @ the groupe one of form or another, instead of specific individuals. Unfortunately, while I've read that’s it definitely feasible, I am unable to succeed in my endeavour. Thanks in advance for any help or additional info the community thinks could help me in my quest toward efficiency

I no longer am able to turn off Dark background for presentation mode. I need this as dark background disables all motion slide transitions (I’ve turned off reduce motion too). I’ve tried incognito mode and the desktop app and it seems like Dark background mode is now forced. Anyone know if this is a bug or a feature degradation?The chatbot was worse than useless about this, so hopefully someone else knows something! Thanks.  

Hello Miro Support Team,I hope you’re doing well.My name is Inna, and I’m an English teacher from Ukraine. I actively use Miro in my teaching to create interactive lessons and collaborate with my students online.I recently learned that Miro offers free subscriptions or special support for users based in Ukraine. At the moment, I have an active paid account, as I wasn’t aware of this opportunity earlier.Considering the current situation in Ukraine and limited financial resources, I would like to kindly ask if it would be possible to apply a free plan or educational upgrade to my existing account, or guide me on how I can become eligible. Access to extended features would greatly support my work and help me provide better learning experiences for my students.I would be happy to provide any confirmation of my teaching status if needed.Thank you very much for your time, support, and for offering such opportunities to Ukrainian users — it truly m