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Questions & Ideas

Need to validate an idea with an industry expert? Get help from your peers? Discuss a project with like-minded people? This is the place.

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Clare vdwBeginner
posted in Ask the Community
How to stop the new 'turn into slides feature' unlocking frames

The new feature where frames can be turned into slides is causing havoc on my boards. It means that frames that were locked can be unlocked (even with the shield lock). The only way I have found to stop it is changing the access from ‘editor’ to ‘can comment’ but this means those with the board link cannot even add sticky notes (which we do a lot). Help please!! The impact this morning resulted in a chaotic session :(

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Eca
Mironeer
William Bishop
Mironeer
William BishopMironeer
posted in Developer platform and APIs
Find us on Developer Q&A the first Wednesday of each month

Hey, Miro developers! We’d like to invite you to join our monthly Developer Q&A sessions, a dedicated time for you to get insights on any questions or topics you might have. It is hosted by our Developer Relations team and often we will also have special guests from the Developer Platform engineering and product team to cover more specific topics. When: The first Wednesday of each month at 5:30PM CEST/ 9:30AM CT, lasting for 30 min. Where: on our Discord channel #developer-Q&A-sessions Who can join: everyone exploring or building with the Miro Developer Platform is welcome to join - no matter how much experience you have with the Platform, this time is for you. How to submit topics for discussion : Interested in exploring a specific topic, or have questions on something in particular? Feel free to let us know by adding a comment in this thread or sharing your ideas with us on Discord ! For more common questions and topics, feel free to bring up during the session - no advance needed. W

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William Bishop
Mironeer
William Bishop
Mironeer
William BishopMironeer
posted in Developer platform and APIs
ServiceRocket builds 3 new apps on top of the Miro Developer Platform

ServiceRocket builds 3 new apps on top of the Miro Developer Platform Hey, developers! Want to learn more about the art of the possible on our developer platform? ServiceRocket has just launched 3 new enterprise-ready integrations for Salesforce, GitHub, and Autodesk—each built on top of Miro’s Web SDK and REST APIs. Check them out here: Salesforce for Miro The Salesforce for Miro app enables users to interact with Salesforce data from directly within their Miro board. With this new app, you can now use Miro to manage sales activities, account planning, opportunity management, and more, with a direct connection between Salesforce and Miro. 📽️ Watch the demo GitHub for Miro This realtime, bi-directional sync between GitHub and Miro enhances collaboration across platforms, reduces costs for product and engineering organizations, and increases efficiency. With the GitHub Connector, you can bulk convert GitHub issues to cards in Miro, search and add issues, and more, facilitating better p

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William Bishop
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Mooney1000New Here
posted in Ask the Community
[INVESTIGATING] Visual note not staying pinned

I want visitors to my board to use a navigation menu with links that I have put onto my board. I have pinned this so it always stays open so it is always available. Unfortunately in disappears when I close the board. Tried pinning and unpinning it. What can I do?

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Robert Johnson
Alyona
Mironeer
AlyonaMironeer
posted in Ask the Community
Here’s what to do if you can’t apply for Education plan, cause your email isn’t accepted

Currently, you need to have an email belonging to the educational institution domain to apply for the Education plan. In case you don't have one but are employed by or enrolled in an accredited institution, our support team will be happy to review your application outside of a standard submission process. Please add a message to this thread if you're unable to apply using this form https://miro.com/education-whiteboard/ and the community team will convert your message into a support ticket.

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FlorianWNew Here
posted in Ask the Community
Access to Web Whiteboard

Hello, I drew on a board on https://webwhiteboard.com/ a few days ago. When accessing the tab now, it says that the board is locked and will be deleted soon. I should sign up for free to unlock it. I have clicked on the “Sign up and unlock for free” button and created an account. However, when logging in to Miro, the board from back then is not listed. I am not sure it considered the origin of the sign up request or uses shared cookies to make a connection. When I open https://webwhiteboard.com/ once more, it again shows the same “This board is locked” dialog and sign up prompt. How to unlock and access the board?

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Evie CaldwellNew Here
asked in Ask the Community
Billing

Hello all, I’ve read up about the billing for miro! Lately I have reduced the amount of Admins/Members within our company so our billing should cost less. Is billing also influenced/ effected by anything else such as how many boards are created. If anyone has any deeper insight to the variables of billing please let me know! Many thanks in advance,

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Elliot JonesBeginner
posted in Ask the Community
Error message when using Jira Cards within the Timeline

This is a blocker for use. When dropping a Jira Card onto the timeline feature on a board, I cannot adjust the start and end date because I get this message: Failed to update integrated cell value: Update falled; no corresponding Jira field found for com.miro.system.start_date column This seems to have happened recently, because only last week I was able to drop cards on, and adjust everything manually. We haven’t made any changes in our Jira instance, however I did notice that Jira seems to have rolled out new UI and UX changes, perhaps it is related? Either way, I’d love some support on this since I use timeline for ALL my multiple project back of napkin planning.

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Eca
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Steve3BSTNew Here
asked in Ask the Community
Planning modification

Hi, why my board’s user can not modify this specific planning roadmap. But can modify everything else. All user have the editing acces

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Eca
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ThickittNew Here
asked in Ask the Community
API Integration error when uploading from Google Drive

Anyone else encountering a “The API developer key is invalid.” error when uploading from Google Drive? I’ve had no problems doing so for the past week or so and suddenly I’m encountering this error and can no longer upload from Drive. I’ve tried the following: 1 - Clear cache/browser history 2 - Signed out and then back in on the “integrations” settings page 3 - restarted 4 - Tried different boards Any other troubleshooting suggestions? Thanks, Chris

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Aditi KediaNew Here
posted in Ask the Community
unable to delete user

Hi, I’m currently on a Miro paid plan and am the admin for my workspace. Despite this, I’m unable to remove users from the boards. I am the sole user actively working on the boards, but I’m being prompted to subscribe to a 7-user plan, which is unfeasible for my needs. Could you please assist in resolving this issue? Looking forward to your support.

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Eca
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Shaun3759New Here
asked in Ask the Community
How to use Miro for tutoring

Hi. I’m a private tutor and give most of my lessons online. I’m thinking about switching to Miro, and I’m trying to find the best way of achieving what I’m looking for. As an example, let’s say I have three students, called Alice, Bob, and Charlie. I would want to create a folder for Alice, a folder for Bob, and a folder for Charlie. Every time I have a lesson with Alice, I would want to create a new board in the ‘Alice’ folder. Similarly for Bob and Charlie. (I imagine that creating a new board for every lesson would prevent lag). I would want Alice to have full access to all the boards in the ‘Alice’ folder (including editing permission), but I wouldn’t want her to have access to the boards in the other students’ folders. If I then acquired a new student called David, I would want to be able to easily create a new folder for David, without having to pay extra or modify my plan. Would this type of arrangement be possible in Miro? Which plan do you think best suits my needs? Many thank

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DritonNew Here
asked in Developer platform and APIs
First time creating a Miro app problem

Hello! So yesterday I got an idea that I wanted to create a app in Miro and i started searching how I can do so and found a great guide on how to get me started but I gave up quite fast because things where not working on my work computer due to some restrictions. So I ended up deleting the “Developer team” (I think It’s called), but now when I want to do the same thing again i get the error or warning saying “User has already created developer organization“ but I can’t find any developer organization or team…? I have created a case on this but maybe someone here has an idea on how I can solve this? Thanks,Driton

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Robert Johnson
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Konstantin SelesnewNew Here
asked in Ask the Community
New green UI elements are terrible

Hi! In a recent update, many of the UI elements in Miro were turned bright green. These new elements are super hard to read and surely do not comply with up-to-date accessibility standards (ie. low contrast). I’m surely not the only user who is bugged by this - is there a way to undo this and get back to black-on-white elements all together? Looking forward to hearing from other users too. Thanks!

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Robert Johnson
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Anastasia GalichaninaNew Here
posted in Ask the Community
Miro for Professional Education

Hello, I have recently started my journey learning miro, my goal is to design workshops to teach financial literacy and homeownership education. Are their any resources available to learn how to use miro for personal and professional development? Any links, videos, trainings, schools that teach please feel free to share. I could use any help I can to bring my vision into reality. Thank you so much!

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Eca
Mironeer
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albertngNew Here
posted in Ask the Community
Miro won't load in chrome

It works in Firefox, or desktop app, but it doesn’t work in Chrome, even after clearing cache. I’m using the latest version of Chrome and Windows 11. I prefer using web than desktop app, and would appreciate any help you can provide. Thanks!

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Kasperjr53New Here
asked in Ask the Community
Board suddenly dissappeared

Hi there, I am a free user (Sorry about that). I was on my board and when I switched tab to visit another website and then returned all of my work was suddenly gone. Even though there was stuff on it before I cant even use the undo button. I am not part of any team. I really hope to resolve this issue.

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Eca
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GodvolfNew Here
asked in Ask the Community
Lost access to my board despite being only people with access to it

Hi,I’ve been working on boards on a free trial inside team that I am the only member. I had 3 boards but now I can see only 2 of them. I had saved link to third one but after directing into it I see “No access to board” modal. I made no change in my account and didn’t log in for like 1 month. I need informations stored inside the third one badly. Can anyone help on that? Great thanks,Adam Howaniec

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MichelleCSBABeginner
asked in Ask the Community
Cant view user settings - just keeps creating new boards

Hi all, I am having a weird user experience problem that i have not encountered before. When i am trying to see the setting or the team members on a board - selecting eitehgr icon just creates a new untiltied board… i dont get taken to the list of team members or the settings. We are currently on Business plan license - only have 3 users and 3 boards so i dont think it is a licensing problem. My site admin has told me i am set up as admin too which should mean i can see who can access the boards etc? Driving me nuts,.,.. creating untilted boards uncessarily etc.

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Marcel BritschContributor
asked in Ask the Community
Editing a Miroverse template

HelloI have a handful of templates live on Miroverse.Today I wanted to make some updates, but when I click ‘Edit’ I end up on a “ Hmm, that didn’t work That page can’t be reached, but if you double-check it,we’re happy to try again.” Has anyone else got that problem?Any workarounds?thanks

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AMANDA RIBAS DIASBeginner
asked in Ask the Community
Missing board

Tenho conta gratuita na miro e tinha dois boards e eles simplesmente sumiram, e quando tento acessar o link salvo aparece a mensagem para solicitar acesso para mim mesma, mas como sou conta gratuita não tem como tornar privado o board, além disso nao faz sentido solicitar acesso pra mim mesma, e eu nao exclui esses boards, tenho coisas muito importantes nesses boards por favor alguem me ajuda?

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Cara HarrisonBeginner
posted in Ask the Community
Data disappeared

Help - all of my data has disappeared. From it being in use every day - to still being an active board but now empty of any of the file links I have added to it over the past year. Is there any way to retrieve this on my unpaid plan?? Please don't tell me I need to start again??

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Potemina ONew Here
posted in Ask the Community
help! miro is tooo slow

Some day ago my board has become too slow,I need to wait about 10-15 sec for each step I can't work and have to cancel my lessons. Help me please!!!

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Samara BrizanteNew Here
posted in Ask the Community
My bords disappeared by themselves

Today when I accessed Miro, most of my boards had disappeared, the boards were updated 6 months ago and there is no billing history despite paying by credit card. Has this happened to anyone else? Any tips? I'm desperate!

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TheNameBrand
TheNameBrand
posted in Ask the Community
Feedback on Mobile App Experience and a few other things.

Okay! My first item of business is: I created this post once before, but after editing out some grammar mistakes I found, the entire thing was deleted off of the face of the site. Now, it won’t even let me post this to the wish list idea side of the site. Which is a bummer… can someone move my post over there? I’ll be brief: Had to use the mobile app the other day. Wanted to throw out there that I think adding focus mode to the app would be really helpful and much less clunky. To build on that idea, I think it would be really cool if on the board page / home dashboard, there was a dropdown for all my boards that would list doc elements contained within them. Then when you click them it could just open focus mode of that document. Making it even easier for mobile. Figure this could be expanded further on the dash specifically to make it easy to duplicate or move docs between your boards. Maybe even frames. Building on that even further, I think the ultimate way to access a doc would be

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Eca
Mironeer
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