Questions & Ideas

Need to validate an idea with an industry expert? Get help from your peers? Discuss a project with like-minded people? This is the place.

6652 Topics

A
anjaburanNew Here
posted in Ask the community

Deleting payment method

Hello! I can’t find how to delete my payment method, only how to change it. Is it possible to delete my credit card from payment methods? 

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A
4 hours ago
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mink pennapaNew Here
posted in Ask the community

Issue with Extending Subscription - Payment Method on File

Hi guys, I am writing to address an issue I encountered while attempting to extend my subscription with Miro.Upon logging into my Miro account, I received a message stating, "We don't have a payment method on file for you." This notification appeared even though my current subscription is set to expire on October 1, 2023, and I am eager to extend it.I am eager to proceed with the payment to ensure uninterrupted access to Miro's valuable services. However, I am unable to access the payment process due to the mentioned issue.Could you all kindly assist me in resolving this matter promptly? I want to ensure that my subscription is renewed before it expires. If there are any specific instructions or steps I need to follow.Thank you all in advance!  

0
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8 hours ago
subway14
subway14
posted in Ask the community

no longer able to add text in boxes

 recently a bug has started appearing that you can’t add text into boxes, there is just no such optionwhen you change the type of box to “T” however  the option to add text reappearsalso this thing happens on the computer only, on the android app you can text normally 

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subway14
9 hours ago
A
Ariyana ArnoldBeginner
posted in Ask the community

The board i was working on disappeared from my dashboard and i no longer have access to it

Hi I was just working on a board for the past few months up till yesterday (under free license) and today when i access it through my history i get this message , although it was this account which i was working in. But other than that this board no longer appears on my dashboard. Does anyone know what I can do about this and if there’s any way to retrieve it? Thank you 

5
Robert Johnson
15 hours ago
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Mat JacksonNew Here
posted in Ask the community

Can 2FA be added on a consultant plan

I need to set up 2FA on our company account (consultant plan) but don't seem to have the option to do it.  Is this only available on the enterprise plan or can I also do it on the consultant plan?

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Robert Johnson
15 hours ago
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martin yeamanBeginner
posted in Ask the community

[INVESTIGATING] Side Bar is greyed out for Visitors with Edit access

Side Bar is greyed out for guests with edit access - they cannot open frames as a result.I have tested this with three different browsers. Same issue. This is using a board duplicated from another which worked without a problem.They can get access using the F button, but the actual sidebar button is greyed out and inaccessible. I can open it if I login.The guests continue to have edit access but cannot.Does anyone have the solution?

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K
17 hours ago
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tbirdtech1946New Here
posted in Ask the community

Multitouch capabilities for touch monitors

I have several touch tables and touch based carts at our university and am looking to integrate Miro into them. Our current software allows a multitouch user interface, as does some of the integrated LG/Planar apps that run on the monitors. Are there multi touch options within Miro to allow for users to collaborate together on the same screen? We would like to test this out on our LG Createboard, but I have not seen any information around multitouch capabilities.

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22 hours ago
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Peter HrosNew Here
posted in Ask the community

Changing colour changes colours of all sub levels

Hi, Does anyone know how to stop all of my sub level items to change colour whenever I change the colour of the Level up item? I am using colour coding to make sense of things and every time I change the Mother item, all children get changed as well loosing all of my previous formatting. Thank you  

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1 day ago
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Tatyana ZykovaNew Here
posted in Ask the community

Miro web clipper

Hi! I've been using Miro Web Clipper for several months, but  today when I tried to make a screenshot it was said that I didn't have any miro accounts. I do have an account and it was open at that moment. Can anyone help me, please.

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R
1 day ago
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Alkanz AliNew Here
posted in Ask the community

Org chart into mind map in miro

How do we convert the Org chart made in miro into Mindamap 

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C
1 day ago
Mira Balani
Mironeer
Mira BalaniMironeer
posted in Developer platform and APIs

Miro REST API introduces flowchart shapes

Good day Miro developers! 🖖 😃 In our endeavor to extend our features and functionalities, the experimental release of shapes now supports flowchart shapes in addition to the basic shapes that we support in production. This experimental release supports read operations for flowchart shapes via the following APIs:Get shape item (experimental) Get items on board (experimental) Get specific item on board (experimental)For more information, see the changelog. Cheers,Mira

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1 day ago
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Jaroslav FaitNew Here
posted in Ask the community

Is it possible to active Miro AI under Free or a Starter plan ?

Hi, acc. to the website Miro AI Beta should be available for all plans from free through enterprise.  I am a free user now and would like to test the AI functions.  I am however unsure how to activative Beta. Is it hidden somewhere in the settings or do I need to follow any other process ? Many thanks  Jaro 

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1 day ago
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Johan SonckNew Here
posted in Ask the community

Connection line text no longer editable

I have a number of boards that I’m the owner of, yet today I’m no longer able to edit or move the text on my connection lines. Double clicking on the connection line or its text just creates a new text. If I remove the existing connection line and replace it with a new one, I can edit and move the connection line’s text just fine, but the label on any existing connection line is just frozen. This is both in the macOS client and in the web interface.

14
S
1 day ago
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Sam SwainNew Here
posted in Ask the community

BUG: Duplicated objects can't be un-done, leaves overlapping mess

Recently (~Sep 23) when duplicating a bunch of objects (boxes, labels, connecting arrows) in a large board and trying to move them, mid-drag they jump back to their duplicated location and deselect. The duplicate is not in the undo history. Cleaning up is laborious as the duplicates overlap the originals and lost selection. Typical repro for this is:Large board, select a bunch of objects. Ctrl+D to duplicate Quickly grab the duplicates and drag them away (e.g. to open space)RESULT: After a slight delay the drag gets interrupted, the duplicates are deselected, undo doesn’t remove the duplicates.EXPECTED: Should be allowed to continue the drag to move the duplicates out of the way, they should remain selected, the duplicate (and move) should be in the undo history.This is running in the Windows Desktop App.Thanks.

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1 day ago
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Lisa PieterseBeginner
posted in Ask the community

How can I see my AI transaction limit?

How can I see the AI transaction limit so that I can be choiceful as I am evaluating how to use this feature most effectively for my organization? I don’t see a way to identify what the monthly limit is in the FAQs or community forums nor anything in the UI when I go to use the features that shows a count down.The result is, having reached my cap quickly last month, I am a bit gunshy to use it too much this month to just experiment because I want to be able to show this in action to my teams and execs as I learn more about how I can imagine us using it.

0
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1 day ago
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Kevin ErnstNew Here
posted in Ask the community

How can I delete my account

Hello.I created  a new miro account using my work email address today.  I wanted to try out miro for work.I believe our company actually has bought the software so how can I delete my personal account so that I can recreate a new account for work using the same email address?I only created the account today so I do not have anything that needs to be saved.

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1 day ago
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Ksenia YershovaNew Here
asked in Ask the community

Help for Ukrainans

Hello! My name is Ksenia. I have already asked question about help for Ukrainians from kseniyer@gmail.com. One of the community helpers told me to Take free trial of business account and I will have possibility to have discount. I did it from this email kseniayershova7@gmail.com.What I need to do next?

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1 day ago
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Levi YukNew Here
posted in Ask the community

The Bluetooth keyboard shortcuts are not working on iPadOS.

Are other people experiencing the same issue?Copy and Paste are also not working,even though they used to work fine.

4
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3 days ago
A
Augusto SchnorrNew Here
posted in Ask the community

Prevent other mind map nodes from moving

Hi!I’m having a hard time moving objects around. Every time I move one object “close” to another, the other one(s) move away like magnets that cannot touch. I want to let 2 texts to appear near each other but it seems impossible. I tried locking the objects that are already in place, but even locked the move up when I position the new text below the existing one.Is there a way to make objects stay close to each other?Thanks!

11
J
3 days ago
B
BoloshonNew Here
posted in Ask the community

Same board different people

Hi! I’m really sorry if this question is basic but I couldn’t find something explaining this straight away. Let’s say you want to ask people to sort sticky notes like in a card sorting, but for answering a test.Is it possible to :create one board with pre-set sticky notes (ready board) share it to different users they would all arrive on a “ready” board (but each their own) each of them would do their sorting I’d receive the data in a table (optional)Or is the common use to create a board, duplicate it for 20 users, share each board to a different user?Cheers,

3
Robert Johnson
4 days ago
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MartinWestbergBeginner
posted in Ask the community

How to find all boards without connected project?

Hi,Is there any way to locate all boards that are not connected to a location/project - (orphans). We have so many boards scattered without a project and I want all of them put in a “Unmanged” project. We have the consultant plan (soon to be business plan). Thanks for your help/Martin

1
Robert Johnson
4 days ago
R
Rickard_AgerhällBeginner
posted in Ask the community

[RESOLVED] Copied objects don't get selected?

I often copy a few objects and then move the copies to a different place.If I am not mistaken, objects that you Paste or Double used to be automatically Selected, so that I could move them directly(?), but now they don’t, and I have to Select them to move them. Can be dubious if they are spread out over the board...

7
Robert Johnson
4 days ago
S
SandroContributor
posted in Developer platform and APIs

Boards API endpoint does not return all boards

Hi allI am trying to establish a lifecycle process with the Miro api. I’ve created a miro app (draft status) and installed it in a team (install app and get oauth token). With this token I’ve used the /boards api endpoint like so: GET https://api.miro.com/v2/boards/?limit=50&offset=0accept: application/jsonAuthorization: Bearer [oauth token] I get back a json saying there is a total of 403 boards in this team:{ "size": 50, "offset": 0, "limit": 50, "total": 403,//[..removed]}However in the Admin portal I can see that there should be more boards in this team (552). How can this be? (the trash is empty). I have the company admin role.The app has the following permissions: Is this because my user cannot see all boards (e.g. private) - even if I am company admin?  Thanks for your support! 

13
Horea Porutiu
Mironeer
4 days ago
A
Adam ThomasNew Here
posted in Ask the community

Cannot delete arrow head

Hi there, I have come across this issue a number of times now and I’m now at my wits end on what I do to resolve. I have an arrow head that I no longer require in the middle of my board and I just can’t seem to delete it. I can’t move it. I can’t change it’s colour. I can’t do anything. Is this a bug? Am using miro on both Chrome and Edge, Windows 11.Thanks

6
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4 days ago
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Gary SchneirNew Here
asked in Ask the community

How to work with Jira sub-tasks

I am working with story boards and have some detail in sub-tasks under a Jira story.  I am able to find and insert a Jira story into my Miro story board fine, but I would like to see the sub-tasks too.  When I edit the Jira story within Miro, I can’t even see the sub-tasks.    Is there something I can do to be able to work with story sub-tasks?    

16
E
5 days ago
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