Questions & Ideas

Need to validate an idea with an industry expert? Get help from your peers? Discuss a project with like-minded people? This is the place.

5947 Topics

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Miryam ZeschkeNew Here
posted in Ask the community

Image wont move - glitch occurring again

Please see below: glitch is happening again - image is not locked.Image snaps back to its spot whenever you try moving it. Issue is not resolved 

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1 hour ago
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Marc-Andre LBeginner
posted in Ask the community

Mouse selects wrong element

I seem to be the only one struggling with a total loss of precision when it comes to selecting a shape with an arrow nearby. If I am not zoomed in enough, the arrow will systematically be selected rather than the shape, even if the mouse is multiple pixels away from the arrow’s start point. I also had the issue with shapes close to one another where I just couldn’t select the shape in the middle… 

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4 hours ago
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Mélissa LemieuxBeginner
posted in Ask the community

Lost my board (Free Plan, no link)

Hi, I am a user with free plan, and I have been working solo on my board for a while. Today I got notification that I need to create a team and after I created it, I could not find my old board any more. I red the article describing the recovery process by finding the URL in our browsing history or email but I have none. I never sent the link to anyone and my job IT security clean up histories regularly so there is nothing to be found there. What can I do? Being on a free plan, I can’t even check a trash bin to see if it was accidentally put there.I am very concerned my hard work just disapeared on me.

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4 hours ago
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albertngNew Here
posted in Ask the community

Miro won't load in chrome

It works in Firefox, or desktop app, but it doesn’t work in Chrome, even after clearing cache. I’m using the latest version of Chrome and Windows 11. I prefer using web than desktop app, and would appreciate any help you can provide. Thanks!  

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5 hours ago
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Victoria LewisNew Here
posted in Ask the community

Toolbars are shrunken

All my toolbars have gotten very tiny. Zooming in or out changes the board size but not the toolbar size. Very hard to see and use the top one  

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6 hours ago
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Jeff SNew Here
posted in Ask the community

Transitions in Presentation Mode?

Prior to the latest updates to the Presentation mode, I could move between frames with zero transition or sliding effect; the screen would instantly refresh with each new frame as I flipped between them. Did this capability go away with the new Interactive Presentation mode? Is the only way to move between frames to have it "slide" between pages? I use to be able to “fake” build effects with the instantaneous refresh. Is this feature now gone?

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6 hours ago
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brownmbNew Here
posted in Ask the community

Mindmap sub-nodes limit in free mode?

HiJust trialing Miro before I buy.When creating mind maps I click the + next to the root object and can keep adding more sub-text-nodes.  Each new node has a + to add another.But now after creating around 30 sub nodes I dont get the + anymore?I feel ive either hit a limit or turned on a design mode some how?Ive tried restarting…..deleting nodes and still it does give me a +.     I did create a new board which returned the + options…...then re-opened the first one and it still doesnt show the +.

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8 hours ago
Brandon Lee
Brandon LeeExperienced Community Member
posted in Ask the community

Bug: Miro Board Repeatedly Refreshes

Is anyone seeing their Miro Boards Refreshing for no reason? In my case without warning during a Miro Command the Board will Refresh. The event is not typical in the sense I do not get the Notification about Browser Disconnecting and Miro Reconnecting.Cc: @Robert Johnson 

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11 hours ago
Kyle Chipman
Kyle ChipmanMiro Hero
posted in Ask the community

[POSSIBLE BUG] For Windows Desktop App, Disable / Re-Assign Alt Revealing App Ribbon

I lean quite heavily on Alt + Click / Drag to duplicate objects. Pressing Alt in the Windows Desktop App reveals the top application ribbon (File, Edit, etc). Duplicating objects using the Alt method reveals the top application ribbon, bumping interface elements (left-hand tool tray, vertical scroll bar) down, then re-hiding and re-shifting when any subsequent action is performed. It’s not a major issue, more one of those "Serenity Now, Insanity Later” kind of things. For as much as I’ve used both the desktop app and the Alt + Click / Drag Duplication method, I can’t remember this being an issue until quite recently. Not sure if an update affected this. On the topic of Alt + Click / Drag to Duplicate in the Desktop App, I’ve also noticed a recent uptick where an object will appear duplicated but not actually duplicate (it’s non-selectable). I’ll need to close out and re-open the board for the object to not appear and the board to resume its fully synced functionality. It happens every

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Kyle Chipman
13 hours ago
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Laetitia AbramoNew Here
posted in Ask the community

Is the update keep the existing boards ?

HiMay I ask for your support regarding a question of a new user : I have received an update for miro and I need to set it up in my applications. The system asks if I want to keep the 2 versions of replace. Obviously I need to replace. Would you mind to confirm that the existing board will still be accessible please ? That the update doesn’t crash what has been previously created ?Thank you for your commentsKind regardsLaetitia

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Kiron Bondale
14 hours ago
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AbdullahNew Here
posted in Developer platform and APIs

Bulk draw items via an api call

Hi, My use case is to create a diagram (similar to a uml class diagram) on the micro canvas. I basically parse complex code bases and after filtering and structuring relevant tokens parsed, I end up with a complex json data that has information about the different files, classes, variables, api calls etc. I want to draw a visual representation of that code base where an application is represented by a frame, and each file inside it forms a separate frame, which further contains shapes representing api calls and variables etc. I want to maintain the hierarchy in the diagram just like in the code itself- for example, a file containing a class, which in turn contains an api call, must be rendered as a frame (the file), containing another frame (the class) as its child, which finally contains a box representing the api call as its child.So, now that I have provided a context, I’ll come straight to the point. I did not find an api call where I could pass data for multiple items (frames, sha

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14 hours ago
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Arunkumar SekarBeginner
posted in Ask the community

Paste issue in Miro

I tried to copy and paste the sticky notes from one board to another. Paste is not working with Ctrl+V. It works only with right click and paste option. Its bit strange and I found same behavior with Frame copy paste also. When using Ctrl+V, instead of pasting contents, it paste only the Miro signup picture as mentioned below. 

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Robert Johnson
14 hours ago
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TeacherYana_96New Here
posted in Ask the community

Refund

Hello!I was very embarrassed when I received the receipt mail from Miro a little while ago.I'm an English teacher and I use Miro for the lessons with students. It's increadibly helpful. I've been using it for a month and got a Starter plan for 1 member in March. I was charged 10$. Unfortunately, I haven't checked all the settings and allocated memebrs this month and automatically  I was charged 124$.I fully understand that it’s my fault. But I would be really grateful for further instructions.Please let me know if there is anything I need to do to get a refund. Thanks in advance.Best Regards,Yana.

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Robert Johnson
15 hours ago
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BrigadierNew Here
posted in Ask the community

How to make the Boards viewable for non-licensed member of my company with @company.com email

Hi Team,We’ve this fair bit of security concern where we’re trying to make our boards accessible (at least, view rights) to internal email addresses that do not have enterprise license like myself, however, we can’t do that in a continuous/regular fashion as each board has to be made accessible individually to 10s and 20s and sometimes 100s of different email addresses numerous times in a week (for different agile teams). This is extremely tedious and hampers the velocity with how we work in agile fashion.As a workaround, we tried following:Attempted adding the internal non-licensed emails to our various teams, however, that is not permitted stating that the “User x@company.com is not part of your organization”. Tried opening up the second option “Anyone with the link at Company”. However, the non-licensed internal members are still unable to view/read the boards by virtue of this setting.As a result, a lot of the individuals choose the path of making the board public (Anyone with the

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15 hours ago
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thedarkstrixBeginner
posted in Developer platform and APIs

Something went wrong error | Live Embed with BoardsPicker for unregistered users

Hi , I am trying to create board for unregistered users . But getting “Something went wrong” in the board picker.The API’s :async function getTokenFromServer() { const response = await makeApiRequest( "POST", backendApi, "server/generate/jwt", false, { client_id: "...", // hidden client_secret: "...", //hidden } ); if (response.error) { console.log(response.message); return response?.message; } console.log("token", response.response.jwt_token); // this returns a JWT token <string> , there is no errors in this func return response.response.jwt_token;}export const initMiroBoard = () => (dispatch, getState) => { window.miroBoardsPicker.open({ clientId: "...", // hidden action: "access-link", allowCreateAnonymousBoards: true, getToken: () => getTokenFromServer(), success: (data) => { console.log("on success", data); dispatch(setMiroWhiteboard(data)); }, error: (e) => { console.log("on error",

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18 hours ago
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jrobertsNew Here
posted in Ask the community

Miro in Zoom breakouts, then show to main group?

Hi, I know Miro can present within Zoom breakout groups. My question is what happens when the group is ended, and the participants are called back to the main screen? If I’m working with a team in a breakout, then want to display what we accomplished to the whole group, once we’re out of the breakout room, how do I do that? Is that Miro screen exportable in some way. I need for that work to be seen by everybody. Looking forward to hearing ideas on this. Thanks.

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21 hours ago
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aortliebBeginner
posted in Ask the community

Can't Group Different Types of Objects

Before the latest update, I could group any objects on the board with other objects - frames, shapes, text, sticky notes, images. Today, I can only group objects of the same type. Half the time I add something different now, the option to group disappears.Sometimes I can group different types of objects, but it seems arbitrary - I could group 2 text boxes with multiple shapes, but when I added the third text box, the ability to group disappeared. Sometimes I can’t add a different type of object at all without the ability to group disappearing. If I select multiple types of objects at once with the left click&drag, I don’t get the option no matter what.Is this broken for anyone else? Is this a bug with the latest update?

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Robert Johnson
1 day ago
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Andy GlazeNew Here
posted in Ask the community

PlantUML - Display JSON Data

Hi, i’m looking at using PlantUML and have been able to successfully create use case and sequence diagrams (with the caveat being there is no dynamic edit capability without having to save the text separately and amend that)but i am unable to generate a JSON diagram and getting a message stating Unable to render diagram. Please check the code for errors and try again.i have just cut and pasted an example from the PlantUML documentationthanks in advanceAndy

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1 day ago
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John C.Beginner
asked in Developer platform and APIs

Managing created user accounts

1. If we programmatically create users for others can we make them with their personal email accounts? If so,  a. How do they set their password?  b. Can we programmatically set their password? 2. I imagine users get notifications when they're programmatically invited to a team, or new user account has been created for them; in general, is there a way to control which notifications are sent? I'd like for the app I'm building to control sending notifications by sending out a link to a shared board. 3. I want my users to only see the board shared with them, would they see anything outside of that? I.e. the miro user dashboard/home landing page.  a. If so, is there a way to lock their account down?

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Josip Janzic
Mironeer
1 day ago
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Skripnikova EnglishNew Here
posted in Ask the community

I can't open my boards

I have been experiencing issues with opening my Miro boards for the past 5-7 days. Can you please help me identify and fix the bug causing this problem? Thank you. Only VPN helps to avoid this problem, my location is Ukraine, internet connection is perfect

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1 day ago
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John C.Beginner
asked in Developer platform and APIs

Is there a way to programmatically create Miro accounts?

Hi,I'm new to Miro and development for it.  I like the ability to publicly share a link to my board to visitors for edit but am concerned about the link being comprised (possibly being sent to malicious users); so instead, in the app I'm creating, I'd like to know if there's a way to create Miro accounts programmatically when someone creates an account in the application I'm building so I can have users sign up for my site (and Miro) and be able to add them as contributors to a board later? I saw there's an API method to create a user, but I'm not sure this is the type of user I'm looking to create. Thanks, John C.

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1 day ago
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Tyn SoltysNew Here
posted in Ask the community

Please remove autopopulate on gmail login and/or browser - log out does not work properly and i cannot switch to other accounts because of these assumptions

Hi - I have no idea why you would assume that once someone logs in with a gmail address, they would only ever want to use that gmail address ever again. Further, why, when I click on “help” and am directed to my browser, I am forced to use my work email address and cannot decouple these things. This is really poor, and potentially dangerous, user management policy. 

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1 day ago
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Mathias Sønderskov SchaltzBeginner
posted in Developer platform and APIs

bug on code block

Issue is that when you copy a code block all the “<” are changed to “& lr ;”  .. so formatting is ruined.

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Josip Janzic
Mironeer
1 day ago
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Adina LudwigNew Here
asked in Ask the community

How should I cite Miro Software?

Dear Miro-community,I currently write my Master’s thesis and use Miro for visualisations/ mind mapping.How should I cite Miro?Also curious if other researchers are using Miro for team work and visualisations?Thanks!Adina

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1 day ago
Bentley Davis
Bentley DavisBeginner
posted in Developer platform and APIs

Using enterSelectWidgetsMode multiple times makes the Object Menu move to the right

My app calls the V1 enterSelectWidgetsMode Miro SDK function. The first time the function is called it works as expected but the second time and each time after that the Object menu moves further to the right.  

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Will Bishop
Mironeer
1 day ago
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