Questions & Ideas

Hi Miro Team, I am a student in Latvia and currently studying at RMMT, a technical school that focuses on media and camera work. I would happily use Miro for planning my shoots and creating storyboards for my studies. But my school does not issue custom email addresses, so I use my Gmail. Could you please convert this request into a private support ticket so I can submit my proof of enrollment for manual verification?

Hello Miro Support Team,I am writing to request access to the Miro Education Plan. I am a self-employed professional tutor (Sole Proprietor / PE) from Ukraine, dedicated to providing educational services and private lessons to my students.Since my educational practice is independent, I do not have an institutional email address (like .edu) and register using my personal email. However, I use Miro extensively as a primary tool to create interactive learning spaces, structural diagrams, and engaging lessons for my students.To confirm my status as an educator, I can attach my official government registration document (Sole Proprietorship / FOP certificate from Ukraine with the educational activity code). Given the ongoing challenging situation in Ukraine, online tools like Miro are vital for keeping our educational process alive and effective. I would highly appreciate it if you could manually review my application and grant me access to the Education Plan.Thank you so much for your time,

 Hello!I purchased a monthly Miro Starter subscription for $10 on November 9, 2026.My bank confirms that the payment was successful. The amount charged was 460.83 UAH.However, my account still shows the Free plan. I have not received an invoice or payment confirmation email.My team name is spaneng.Could someone from Miro’s billing team please help me locate this payment and activate my subscription or issue a refund?Thank you!

Dear Miro Team,My name is Karina, and I’m an independent online English teacher based in Ukraine. I have over six years of teaching experience and work with students of different proficiency levels, from beginners to advanced learners.I regularly use Miro in my teaching to create interactive lessons, organize learning materials, present new vocabulary and grammar, and make classes more engaging and visually appealing. It has become an essential part of my teaching process, allowing me to create a more dynamic and effective learning experience for my students.I understand that Miro’s Education Plan is primarily available to educators affiliated with accredited educational institutions. As an independent private tutor, I unfortunately don’t meet this eligibility requirement.However, I’ve heard that Miro has kindly supported other Ukrainian educators in similar circumstances, and I was wondering whether you might consider extending the same opportunity to me.As a Ukrainian educator, I wou

Hello Miro Team,I am an English teacher from Ukraine, and I already use Miro to create interactive and engaging lessons for my students.I recently learned that Miro has offered free access to paid features for Ukrainian users. Could you please let me know whether there is still an opportunity to receive this support or apply for a free Education plan?Lately, it has become difficult for me to cover the cost of all the subscriptions I use for teaching. Receiving free access to Miro would ease this financial burden and help me continue creating engaging learning experiences for my students. I would be very grateful for your support.I am happy to provide any information or documents needed to confirm my Ukrainian citizenship or my status as a teacher.Thank you for your time and consideration!Kind regards

Hello Miro Team,I am writing to ask whether it is possible to receive free access to one of your paid Miro plans as a user from Ukraine.I am based in Ukraine and use Miro for educational purposes, particularly for preparing interactive English lessons, creating teaching materials, and working with my students.I have heard that Miro may offer free access or special subscription conditions for users from Ukraine, so I would like to clarify whether such an opportunity is currently available.I am particularly interested in the Starter plan, but I would also be happy to receive information about any other free access options available to Ukrainian users.Could you please let me know:Whether Ukrainian users are eligible for a free paid subscription.Whether I need to purchase the Starter plan first or simply submit a request.What documents or information I need to provide to apply.Thank you for your time and assistance!Best regards,Tetiana

Hello Miro Team,My name is Anasteysha, and I am from Ukraine. I use Miro for teaching English, and it is an essential tool for my work with students.I know that Miro has previously supported Ukrainian users with a free Business plan. Could you please let me know whether this program is still available and how I can apply for it? I would be very grateful for your help.Thank you and best regards,Anasteysha

Hi there, I just tried to change my e-mail in the profile settings. But when I click on the confirmation link in the last step of the process I get an error saying “this link is invalid”.Tried this procedure three times, now I am being told to contact Miro support…Thanks for any help!

Dear Miro Team,I am an English teacher from Ukraine, and I would like to kindly ask whether it would be possible to receive complimentary access to the Miro Business plan. Due to the ongoing war and the difficult economic situation in Ukraine, paying for a premium subscription can be challenging. I really appreciate Miro and would love to continue using its advanced features for my projects, collaboration, and productivity. I have heard that Miro has previously supported Ukrainian users, and I would be very grateful if you could consider my request and let me know whether any special support program or free Business access is currently available for Ukrainians.Thank you so much for your time, understanding, and support of Ukraine!Best regards,Anastasiia

Hello! I've been using Miro for at least 3 years -- it's simply the best! Every year I renew my subscription. I work on my own, my team consists of  onlyme, I invite my clients just as viewers or editors. I have a question though:Today I renewed my year-subscription -- I paid 192$.But I see I have to pay 113$ more -- and I don't get how did this occure. 113$ -- what for?  Maybe my English is too poor to undestand :) I googled all the words but still have no idea what does all this mean. Please, clear this up! 

The sidebar does not fit into my work flow, there fore I close it every time I use Miro. Every time I log in to a computer and open up Miro the side bar is open.Why does using Miro necessitate closing down an unwanted side tab, how come the work space is not how I left it? I close down the sidebar, sometimes multiple times a day, when jumping between meetings and computers. How do I stop this being a part of my day?

 I am sharing my screen and really don't need my students seeing all of my boards. Not sure if this is a bug or a “feature”. I am on a paid plan.

​​​​​​There is a new default navigation bar on the left side, it shows up on every Miro board I have open by default - allowing you to access Spaces, Home and other areas outside of the Miro board.I want to be able to turn this off just like the previous navigation board because this cuts in the Board canvas real estate.Is that possible to disable?

Hi team, recently i had some issue with my work email account ( currently posting from a different account ) . the issue was : i was not able to request approval for any miro board because it kept showing my account was deactivated. to resolve it - i tried deleting my account following instruction here:  https://help.miro.com/hc/en-us/articles/360017571354-How-to-delete-your-profile  And since then i keep receiving `Allowed number of accounts exceeded` if i try to login/signup again using my emailWhat needs to be done so that account issue is resolved ? 

Good morning,I have uploaded a template ("A3 Lean Healthcare plantilla") to Miroverse.My question is that, although the template is available on Miroverse, I can't find it in the "Templates" section of the Miro app.What should I do to make it available there?Thank you very much for your help.Best regards,

Hello Miro Team,My name is Oksana, and I am an English teacher working with children in Ukraine.I would like to kindly ask if it is possible to receive free access to Miro's paid plan as an educator from Ukraine.I would love to use Miro to make my English lessons more interactive, creative, and engaging for my students through games, activities, and collaborative boards.I would be very grateful if you could support me with a free educational subscription.Thank you for your time and consideration!Kind regards,Oksana 

Lost my board, account shows "Create a team"Hi! I had my own board with a large course on it, on the Free plan. Now when I sign in, I see "Create a team" and no boards at all. Trash is empty, I don't have the board link, and I didn't delete anything. The Support Bot couldn't help. Is there any way to restore my team or board? Can a Miro team member check my account?