Unanswered questions

​​​​​​There is a new default navigation bar on the left side, it shows up on every Miro board I have open by default - allowing you to access Spaces, Home and other areas outside of the Miro board.I want to be able to turn this off just like the previous navigation board because this cuts in the Board canvas real estate.Is that possible to disable?

Good day Miro team!Im reaching out to you in regards to ask if it's possible to get a free plan? I heard of such possibility from a friend, and it would help me a lot, Im on the last year of my teacher degree and would love to have more opportunities to study and practice my work 

The pdf’s I loaded seem to have disappeared from my board.  Is there a way I can find them?   They were not deleted..

Is there a way to turn off this Teams left side panel that really wastes a lot of space and just recently appeared?I cannot for the life of me figure out why Miro keeps encroaching on screen real estate. This completely useless side bar takes up a significant amount of vertical and horizontal space. Is it possible to collapse it? Or better yet hide it completely? 

Hi everyone! From 5 days ago I am no longer available to copy things from one of my boards and paste them to another one of my boards. Can someone please help me with this problem?Thank you in advance! 

 I am sharing my screen and really don't need my students seeing all of my boards. Not sure if this is a bug or a “feature”. I am on a paid plan.

The newest app update introduced a search bar at the bottom of the screen. I will not be using this in my workflow and want to be able to close it. It being at the center bottom of the screen gets in the way of the visuals and work I am completing. P.S. When adding new features, please consider the ability to turn off the new additions for user flexibility and preferences. New features should never be a one-size-fits-all solution in such a dynamic application as Miro is, or should be.

Six months ago, I developed a python app that uses the Miro MCP server to generate an Entity Relation Diagram (ERD). On trying it today, the the MCP board search tool is OK, so I have a connection; however, app fails on calling 'diagram_get_dsl' and 'layout_get_dsl' tools. Are they still available ?Error message:2026-10-15 11:20:44,495 - INFO - HTTP Request: POST https://mcp.miro.com/ "HTTP/1.1 202 Accepted"2026-10-15 11:20:44,795 - INFO - HTTP Request: GET https://mcp.miro.com/ "HTTP/1.1 405 Method Not Allowed"2026-10-15 11:20:44,798 - INFO - GET stream disconnected, reconnecting in 1000ms...2026-10-15 11:20:45,203 - INFO - HTTP Request: POST https://mcp.miro.com/ "HTTP/1.1 200 OK"2026-10-15 11:20:46,342 - INFO - HTTP Request: GET https://mcp.miro.com/ "HTTP/1.1 405 Method Not Allowed"2026-10-15 11:20:46,783 - INFO - HTTP Request: POST https://mcp.miro.com/ "HTTP/1.1 200 OK"2026-10-15 11:20:49,196 - INFO - HTTP Request: POST https://mcp.miro.com/ "HTTP/1.1 200 OK"2026-10-15 11:20:49,1

I never use the sidebar in Miro. With the newest app update, the feature to close the sidebar is gone. I would love to be able to close it and if possible, for the setting to stick and not reopen every time I open the app.

Hi, I’m planning to upgrade to the $8/month subscription. Before proceeding, I’d like to confirm whether all my existing data from the free plan will remain intact after the upgrade, or if there is any possibility of data being deleted or reset.

.Request for free access for a Ukrainian teacher

I tried Miro for the first time several months ago and signed up with a free plan. At the time I was able to use the AI to construct and edit frames from the chatbox. When I try to do the same thing now, the AI tells me it can’t access frame construction but not why.Is this still a functionality of free plans, or was it removed in the last few months? I thought I had 10 tokens per month and have not used Miro in the intervening months.

Request for Free Miro Subscription for Ukrainian EducatorDear Miro Support Team, My name is Natalia, and I am an independent tutor from Ukraine. I heavily rely on Miro to conduct my online lessons, create interactive exercises, and visually organize learning materials for my students. Due to the ongoing war and difficult circumstances in Ukraine, maintaining a paid subscription is financially challenging for me. I recently learned that Miro offers complimentary premium access to support Ukrainian educators. Could you please consider upgrading my account or guiding me through the application process for the support program? I am ready to provide any documents to verify my teaching status or identity if needed.Thank you so much! Best regards, Natalia 

Dear Miro Team,I have been using Miro boards for a long time, and I am truly impressed by the wide range of possibilities your product offers. As a university student in Ukraine, I would like to ask whether it would be possible to receive access to an upgraded version of Miro.Due to the ongoing challenging situation in Ukraine, many students, including myself, face financial difficulties that can limit our access to useful educational tools. Having access to an upgraded version of Miro would help me make better use of its features to organize lecture notes, structure information from different university subjects, visualize ideas, and collaborate with my classmates on group projects.I believe that Miro could significantly improve my learning experience, help me manage my study materials more effectively, and support my academic development. I would be very grateful if you could consider my request and provide me with an opportunity to access the upgraded version of your platform.Thank

Hi Miro Support Team,I am writing to request assistance with regaining access to my Miro boards and migrating them to my current university account.I previously had an educational account registered with my former university email addresS. Because I have transferred to another university, my previous student email has been permanently deactivated by the institution.Currently, I cannot log in because the system requires a verification code sent to that defunct email. All my academic projects and design boards are stored within that account.Could you please assist me in migrating my boards or updating the primary email address on that account to my new university email?

Hello Miro Community Team,I am an independent tutor living and working in Ukraine. I use Miro extensively to teach my students, but because I am an individual educator, I use a personal email address for my account.Due to this, I cannot use the standard automated Education Plan application form. I am writing to ask if a moderator could kindly convert this forum post into a direct support ticket. Once a private ticket is opened, I will gladly reply with documentation proving my status as an educator.Thank you very much for your time and assistance.

In a single controlled attempt with reported Web SDK version 1.104731.0, getById returned the expected Image item (type image). Board getInfo succeeded before and after the file call and matched the expected board. Image.getFile('preview') was invoked once and rejected after 3345 ms; no File was returned. Our privacy-preserving recorder retained only Error.name=Error and local classifier labels OTHER_TEXT/UNCLASSIFIED. Those labels are our own, not Miro error codes. The raw error message was not retained. The inspected public SDK source sends IMAGE_GET_BLOB for getFile and implements getDataUrl through getFile; this source inspection is not an independent attestation of the bytes executed in that attempt. We have not established the cause or verified effective scopes. Is there a supported Web SDK way to obtain a non-sensitive rejection code/category that distinguishes file permission, image conversion/delivery and lifecycle failures? Which documented file-specific preconditions should

I need to get a board ownership change to myself where I have access to the board through a link but I am not a member. Is that possible? If yes then please share the steps. 

Currently I am using the Business Plan. A few days ago I’ve started to have the complication with adding some pictures and convert it. The chat replies with the similar text ove and over again:  

using mac mini (silicon chip), desktop miro (paid class)i have learned to turn off the vpn, and have almost no other apps running to get smooth functionality; and only seldomly, there be lag. however, my battle with callouts is one i’m losing. i can’t click out of a callout i create in a doc or create new callouts. and it’s odd because all other features are fine. if more detail helps, here it is: i add a doc, add heading, then add a callout i’m able to type and change border color and emoji but then i have difficulty clicking outside the callout into the doc, and i have to meander to other items and click in those, then try the doc again before it finally works otherwise, trying to add a callout creates another block within the same border of the first callout but it gets totally stuck after adding a second callout, and nothing i do gets me three in one doc (except one time after clicking around like a crazy person did i get three, but i can’t recreate that miracle, nor conjure a four

Hi everyone, I have a starter monthly plan with two licenses, but Miro charged me $432USD for ‘unused time.’ I have reached out to them twice since I was charged but I still haven’t received a response from Miro. I’m incredibly disappointed that they are not taking my case seriously and haven’t provided any way to contact them except for submitting a ticket that as of now, has been unanswered for over 24 hours now.  @Miro Community Team@Miro Support Team

Hello Miro Team,I am currently a graduate student at Savar Government College in Bangladesh, and I would like to apply for the Miro Education Plan.Unfortunately, my college does not provide students with an educational/institutional email address, so I cannot complete the standard Education Plan application form.I use my personal Gmail account for my Miro account, and I have official proof of my current student status that I can provide for verification.Could you please convert this post into a support ticket and help me complete the Education Plan application through manual verification?Thank you.

I can’t open my miro on my laptop. 

I am posting from a temporary free account because I am locked out of my original paid Starter account. I am not seeking to replace my existing account; I need Miro's help to recover it and update the email address associated with it. I already submitted a request to the support team via the form a week ago with full account details—including the invoice number—but I haven't received a response.

HelloWe have recently purchased a Starter license for our business, we regularly run virtual webinars with participants outside of our organisation and I wondered if there is a way guests can access and edit/contribute to boards we provide a link for without having to sign-up for a Miro account?If so, would we need an upgraded license to be able to do this?ThanksCourtney