Unanswered questions

The sidebar does not fit into my work flow, there fore I close it every time I use Miro. Every time I log in to a computer and open up Miro the side bar is open.Why does using Miro necessitate closing down an unwanted side tab, how come the work space is not how I left it? I close down the sidebar, sometimes multiple times a day, when jumping between meetings and computers. How do I stop this being a part of my day?

Hi Miro Team, I am a student in Latvia and currently studying at RMMT, a technical school that focuses on media and camera work. I would happily use Miro for planning my shoots and creating storyboards for my studies. But my school does not issue custom email addresses, so I use my Gmail. Could you please convert this request into a private support ticket so I can submit my proof of enrollment for manual verification?

Hi team, recently i had some issue with my work email account ( currently posting from a different account ) . the issue was : i was not able to request approval for any miro board because it kept showing my account was deactivated. to resolve it - i tried deleting my account following instruction here:  https://help.miro.com/hc/en-us/articles/360017571354-How-to-delete-your-profile  And since then i keep receiving `Allowed number of accounts exceeded` if i try to login/signup again using my emailWhat needs to be done so that account issue is resolved ? 

Good morning,I have uploaded a template ("A3 Lean Healthcare plantilla") to Miroverse.My question is that, although the template is available on Miroverse, I can't find it in the "Templates" section of the Miro app.What should I do to make it available there?Thank you very much for your help.Best regards,

Hello Miro Team,My name is Oksana, and I am an English teacher working with children in Ukraine.I would like to kindly ask if it is possible to receive free access to Miro's paid plan as an educator from Ukraine.I would love to use Miro to make my English lessons more interactive, creative, and engaging for my students through games, activities, and collaborative boards.I would be very grateful if you could support me with a free educational subscription.Thank you for your time and consideration!Kind regards,Oksana 

Lost my board, account shows "Create a team"Hi! I had my own board with a large course on it, on the Free plan. Now when I sign in, I see "Create a team" and no boards at all. Trash is empty, I don't have the board link, and I didn't delete anything. The Support Bot couldn't help. Is there any way to restore my team or board? Can a Miro team member check my account?

Noticed that the group keyboard shortcut (⌘ +Shift + G) is not working today.Anybody else?

In a single controlled attempt with reported Web SDK version 1.104731.0, getById returned the expected Image item (type image). Board getInfo succeeded before and after the file call and matched the expected board. Image.getFile('preview') was invoked once and rejected after 3345 ms; no File was returned. Our privacy-preserving recorder retained only Error.name=Error and local classifier labels OTHER_TEXT/UNCLASSIFIED. Those labels are our own, not Miro error codes. The raw error message was not retained. The inspected public SDK source sends IMAGE_GET_BLOB for getFile and implements getDataUrl through getFile; this source inspection is not an independent attestation of the bytes executed in that attempt. We have not established the cause or verified effective scopes. Is there a supported Web SDK way to obtain a non-sensitive rejection code/category that distinguishes file permission, image conversion/delivery and lifecycle failures? Which documented file-specific preconditions should

Dear Miro Support Team,My name is Violetta. I am from Ukraine and I am an English tutor.I recently learned that Miro provides free access to premium plans for Ukrainian users due to the ongoing war in our country. I would like to kindly apply for this program.I would be very grateful for your support. If any verification is needed, I am ready to provide supporting documents.Thank you very much for your understanding.Best regards,Violetta

PLS HELP I FORGOT TO CANCEL MY FREE TRIALi am a broke student i cannot afford to pay the billsomeone pls help me

Hi Miro team,We’re considering a paid plan for three internal team members. We mainly plan to use Miro MCP to create, read, and update flowcharts.The documentation lists these daily MCP tool-call limits:- Starter: 500 calls per day- Business: 2,000 calls per dayHowever, it does not explicitly state whether these limits apply per user, per team/workspace, or per organization/subscription.Could someone from Miro please clarify:1. With three paid Starter seats, do we get 500 calls shared across all three members, or 1,500 calls in total (500 per member)?2. With three paid Business seats, is the limit 2,000 shared calls or 6,000 calls in total?3. If a Business subscription contains multiple teams/workspaces, do they share one daily allowance, or does each team have its own?4. Does purchasing additional seats increase the daily MCP allowance?Documentation:https://developers.miro.com/docs/mcp-usage-and-daily-limitsThis will help us choose the right plan. Thank you!

I never use the sidebar in Miro. With the newest app update, the feature to close the sidebar is gone. I would love to be able to close it and if possible, for the setting to stick and not reopen every time I open the app.

Hi guys!As you can see on the image, there is a text bar, appearing right at the cursor position.And the problem with that latest feature is that it completely ruins the hotkeys. So, as you can see in the attached video, if I press my hotkeys ( E / P / V ) too fast (which obviously happens all the time), the text bar appears, and all of the following hotkey commands are converted to text, doing nothing. So I cannot call any of hotkey commands while this text bar is shown.So I need to hover my mouse over the icons (which is too hard to do 10 times in a minute). Other option is to press BackSpace to delete all the text, which makes the text bar dissappear a little bit faster imho.Again, it happens so much during a standard usage of board, so, guys, please, make an option to switch this text bar off for permanent, please! 

Hi everyone,In the new Miro desktop version there is a new left side panel with a “Miro” heading that takes space from my board and so the window is smaller. I can’t see a way to hide it. Is there such an option? I marked this section that I’d like to hide with a green cross. Thank you! 

I recently removed a member from my team because she left the organization, and now the boards that she has made, even though I transferred ownership, are gone. Help. 

Dear Miro Team, My name is Vladyslav, and I'm from Ukraine. I work as a Polish language teacher for beginner-level students. Thank you for the support you have extended to Ukrainians. It truly makes a difference. I use Miro to prepare and run my lessons: building vocabulary maps, organizing grammar explanations visually, and creating interactive tasks for my students. It keeps my classes clear, engaging, and well structured, and my students respond to it really well. Miro has become an important part of how I teach. At the moment, a paid plan is simply out of my budget. I understand Miro offers free access to Ukrainian users, and I would like to ask how I can apply for it. Having the full features would help me keep making my lessons better, and I would truly appreciate your support. Thank you for all you do for teachers and learners worldwide! Best regards,Vladyslav

Hello! I used this link to help my team integrate miro into our Microsoft teams https://help.miro.com/hc/en-us/articles/4403762338450-Miro-notifications-in-Microsoft-Teams. Overall its great, however some team members are getting chat notifications anytime anyone comments or tags other team members. We think its because they are the owner of the board itself. However, we dont want them to get notified unless they are explicitly tagged. We went to the notifications tab in the Profile section, however there is no option to turn this off, see photo below. Theres no way to customize just the teams notifications, correct? Is there a way for this team member to not get messages when everyone comments? 

I’ve been using Miro on my work and personal account for a while and I had a few boards I’d been working on - for a long time, which I really didn’t want to lose. Somehow, yesterday, I logged in to my work and I can see 3 boards but cant edit them. When i logged into the other account I cant see any boards other than what was in work (recent).,  Have they merged? Where are the boards on the second account gone? I should have account 1  three boards- account 2 three boards. There was one very important on each- the one i can see i cant edit. How do i know who owns the board and which account to log in to edit- “own” the board. Thanks Graham.  

Sir/MadamCan i request your assistance in cancelling my current membership please? Thank you in anticipation

i have cancelled my account several months ago, but today restarting my account i see i have been charged every month with no changes. i even submitted feedback through a form by the time. i requested clearly i did not wanted more than 1 user active but I still see a total of 6 users, a monthly charge of 60 usd and 5 users not using it… i need help and i dont trust the regular process anymore.

Hello from GermanyI haven’t use Miro in a long time and was surprised to find password login is gone, and am unable to access one of my work accounts due to mail not being setup for the email in question, was wondering if there any way to get a one-time login sent to this one I currently using for this (literally one time as I will not need to be here after)This isn’t urgent as we are just in the process of cleaning stuff out of our team and accounts so we can move to a different service (no bad blood or anything, we just need a place that suits our needs better)

Dear Miro Support Team,My name is Darina, and I am from Ukraine. I am currently a full-time university student at West Ukrainian National University, studying International Relations.In addition to my studies, I work as an English tutor, teaching students of different ages and levels. I regularly use digital tools to create interactive educational materials, visual presentations, exercises, and engaging lessons for my students.Due to the ongoing war and the difficult economic situation in Ukraine, paying for a premium subscription is financially challenging for me.I have heard about Miro's support for Ukrainian users, and I would be extremely grateful if you could consider granting me free access to Miro's Premium features.Having access to these tools would make a significant difference in both my university studies and my teaching activities. I would be able to create more interactive learning materials and provide my students with a better educational experience.I am happy to provide

Hello Miro Support Team,I'm experiencing an unexpected issue with AI credit consumption on my Education account.Throughout October, I used Miro AI extensively on my personal account, and 100 AI credits lasted almost the entire month, despite creating numerous Spanish lessons, generating exercises, and frequently using AI features.However, on my current account, the available AI credits were completely exhausted in just two days, after creating approximately 7–8 lessons.My workflow, the complexity of my prompts, and the types of materials I generate have not significantly changed.This is an enormous difference compared to my previous experience, and I'm concerned that something has changed in the AI credit consumption system.Could you please clarify: Have AI credit consumption rates or calculation methods changed recently? How many credits were initially available on this account? Could you provide a detailed breakdown of how my credits were consumed? Is it possible that a technic

I subscribed to a paid plan on October 18, 2026, and have been using it since then.Today, November 5, I tried to cancel my subscription. However, I was unexpectedly charged for the Business Plan, and my subscription is now scheduled to end on November 18.I would like to understand why I was charged for the Business Plan when I was simply trying to cancel my subscription.I did not intend to upgrade to the Business Plan, so I would also like to request a refund for this unexpected charge.Could you please look into this issue and explain what happened?Thank you for your assistance.

Dear Miro Team,My name is Viktoriia, and I am an English teacher and online tutor from Ukraine.I have been using Miro to create interactive and engaging learning experiences for my students. As an independent tutor, I regularly prepare vocabulary boards, speaking activities, grammar exercises, and collaborative tasks using your platform.Unfortunately, purchasing a paid subscription is currently quite expensive for me due to the economic situation in Ukraine.I would like to ask whether Miro currently offers any special support programmes, free premium access, or subscription assistance for Ukrainian educators.Access to premium features would significantly improve the quality of my online lessons and help me provide more interactive learning experiences for my students.I would be extremely grateful if you could consider my request or direct me to an appropriate programme.Thank you for your time and consideration!Best regards,Viktoriia