Hi - has anyone come across this problem? I use Miro under two accounts. One is a client’s account. The other is my own account. When I’m logged into my own account and try to upgrade accounts, it seems to think I’m logged in under the client’s account. My client has over 50 users and I have 3 users, but want to upgrade to 15 users. So when I try to upgrade to 15 users, it tells me I need to remove 35 users. I assume it thinks I’m in my client’s account. If anyone has had this experience and knows how to fix it, advice would be greatly appreciated.
Answered
Problem when logged in under multiple accounts
Best answer by Robert Johnson
In your case, please reach out to the Miro Customer Support team directly by creating a ticket via this special form if you haven’t done so already.
It would also be helpful for the rest of the community if you were to come back here and share what the Support team told you.
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