Ask the Community

A few days ago I created a board. Today I left a work group, and now I'm not able to access it again, since it tells me that I have to apply for access, but when I try that, nothing happens because I'm the owner of the board.

I have free plan and would like to upgrade to Consultant plan for myself only. I have 3 projects which are not created by me, so I am not a Team Admin in any of the 3 projects. When I try to upgrade, system ask me to downsize team size but I can’t downsize as I am not a Team Admin. I have 4 boards in those 3 projects which I would like to retain in my paid Consultant account.Can you help how should I upgrade to Consultant plan and move/keep access to those 4 boards to paid Consultant account. 

Currently, my Miro space is ok. But I'm working with multiple clients who's stickies are multiplying wildly every time they copy and paste. In the same pattern as the frames we have, but offset to the right any ideas ?

While using the Miro board to deliver an online lecture, the board starts off great and about half way through class it slows down to the point I can’t even write on it anymore. My boards are not huge, they have a few images but no widgets, and they are not shared. I only post the boards after class thinking that having all the student viewing it was slowing down the board. I have been using the Miro app with my surface pro. Any idea? Suggestions? The problem has gotten so bad that I think I will have to not use them in class anymore and find another solution. 

I was creating a flowchart yesterday and it was complete. When I went back to it today there was a shape missing and approximately 6 connecting lines all going to a completely different shape. Has anyone experienced this before?

I have created a Family tree file and added all the information but now I cant find it. Please help retrieving it.

Подскажите что идет не так.Оплатил consultant plan но показывает по прежнему free plan и только три доски редактируемые.Если нажать upgrade plan и переключиться на вкладку консультанта - пишет подключен.при этом показывает (у вас free plan и только 3 доски доступно для редактирования).Что делать?

Hellois it possible to validate guest proposal before it is displayed to everybody.Thanks in advance for your helpregards

I have a free plan and created some boards. Now those board have been moved to a team I do not recognize and I have lost the onwership. It looks like a hack to me. Please advice, since the information on those boards is blocked now.Regards 

For long (wide) service blueprints  - is there a way to lock text on the furthest left? Similar to how you would lock a column in excel so it's visible while on horizontal scroll?Cheers,C

Hi, I will have my next online workshop next week w/ approx. 17 participants. None of them (accept me) is official miro user.As you changed the share options several times in the past, what is you recommendation for me to let the participants join and work (edit !) successful together at the easiest way?Thanks for your advice.Cheers, Stefan 

Hi everyone!I’m trying to understand if the “Consultant Plan” could work for my specific situation. I’m a freelance consultant and I’m currently supporting a Company as a Scrum Master on a project that involves around 100 people. Most of them are organized around Scrum Teams, each team with its own Product Owner (PO). I’m considering using Miro for a collaborative work that we are planning to have. It is not going to be a single workshop or event, but rather a collaboration over the weeks that will include both synchronous and asynchronous work.The result of the work will be the draft of a process where each team currently has a deep understanding of a part of it but not the whole picture, and insights will emerge around the interfaces and dependencies of the different parts. For this work, I would like only the POs to be able to make changes on the board (create new post-its, moving them aroun

Hi everyone,I really need your help)))I have 3 free boards(for 3 different students) on Miro .I`ve worked with them for some time and everything was Ok. But one of the boards stopped working)It can`t be loaded.Just a black screen .But all control panels are avaliable.The board can`t be moved left-right or scaled.I cant`t load any pics on the board or add text...Another two boards still working as usual ( 

I added some PDFs to my board.  Small files, 200KB to 300KB.  When I zoom in on one I get a blue ‘progress’  circle and the image greys out while it regenerates to a higher resolution.  It does this repeatedly as I zoom in further.  How can I prevent the regeneration and just see them at the highest resolution?

I’ve been invited to a board by a colleague and, although I can see everyone on there, I don’t have the usual ability to add post it notes etc. Currently in the workshop so any help would be much appreciated!

I am company and team admin in our MIRO account. In one of the teams, one of the users (who owned some of the team’s boards) left the team. He chose the option to “transfer the board ownership to one of the other team admins”.We have two team admins in our team. MIRO automatically chose one. Unfortunately it is someone who currently isn’t available and therefore won’t be able to manage the boards. As I don’t have access rights to this board, I am not in the position to access the information on it. Therefore the board’s content is not accessible for our team! The way permissions are managed in MIRO with the company & team admins (i.e. no one!) not beeing in position to properly manage access rights is a serious bug and needs to be fixed asap. Can you please take care of this, Miro team? Thanks!

The email address that I was using for Miro had to change to a new email (and new account). I don’t want to lose my community posts to create a new miro community account… But I don’t see a place to change my email address that is associated with the miro community. I looked under profile and settings.  I search the community site for change email.  Any ideas?Thanks

Hi Guys we are running some training using some miro boards. But as part of this we need to change owner of the board depending on who is doing the training. Does changing the owner change the link to the board at all? Hopefully not, but it would be great to have it confirmed. Thanks

I use a mouse for navigation and can’t seem to get some of my frames to move.  (Some do, some don’t.) I know I need to toggle away from the hand by clicking on the pointer or not hitting the spacebar.  However, the pointer often still functions like the hand and moves the entire landscape, not the frame I want it to. What am I doing wrong?Thanks.

The sticky note icon has disappeared from my toolbar? How do I get it back???

Hi,I’m trying to figure out how I can allow participants in a working session to vote on groups of items created in Miro.I’m using an affinity diagramming methodology. So participants will group stickies together, using Frames.And then vote on each grouping.Frames seems the perfect way to do this, but I’ve read that it’s not possible.Help please! Thanks,Willem.

I can’t select more element with macOS, do someone know? Because using command is not enough, thanks! 

When I export boards to Google Drive and then go to open them, I get this message from Google Drive. If I then click the “suggested third-party app” (RealtimeBoard), it takes me to the Miro site, but then tells me “something went wrong” and that Miro "couldn’t authorize my Google Drive.” Any thoughts?  

Hi,I have created three different boards with three similar templates and I now want to have the three templates into one board. How can I export/copy the the two templates into the board where the third template is?

 Does Miro have the capability of adding a column of numbers at all?