I have completed all the recommended steps to share my board with guest users and that part works - but no matter what I do the download option on embedded PDF documents remains greyed out - they can view the document but can’t download it.
Can anyone help?
I'm glad to tell you that our team has just released the fix for publicly shared boards, so now guest users should be able to download content from your boards without signing into Miro (please, make sure to set the Board Content Settings to Anyone with the board access).
I have tested this on my end and anonymous/unregistered users are now able to download files again.
You can learn more about how to do this in the Board Content Settings Help Center article.
Thanks for coming back to me so quick - yep tried all that - it’s all set up correctly as far as I can see but the download button still greyed out - and other ideas?
The account is a consultant account. The settings are all set to allow people outside the team access. The board is set on permissions to allow anyone with access… I’m at a loss
And also the context menu that appears above the PDF when it is selected (while on the board as a guest)?
You must be a miracle worker from afar
I have taken screen shots all over - and then came to the menu...and the down load option is now ungreyed ???? I changed absolutely nothing>?!
Ah….dur - no that because I'm logged in as me. Fool I am
You can't screen shot the menu - it disappears - but it is greyed out on the incognito
Nope - it wasn't - I was a fool looking at the wrong tab ;-)
My aim is that guest users can edit and download as its a community noticeboard - but only people with the link and a password which I haven't turned on yet
They can access and edit - and view the `pdf but not download it
Yes I've done all that
Its set as anyone with access too the board
It should be like in my test board:
I want them to be able to download the PDF - that's the point - the option on incognito screen is greyed out - everything else is there but not that - can’t screenshot as it disappears when you do the screenshot buttons - on a Mac
I will turn this post into a support ticket. You ahod get an email as soon as I do that. Please update this post with any updates from Miro support. I will come back here and leave any updates that I get from other users.
Yay - so I'm not going mad then! All good - thanks. It's a pain as I wanted to use it with a client but we don’t launch for another couple of weeks so m maybe it’ll be fixed by then
Thanks for your help Robert
Interesting observation - when I log in on the link for the board through incognito / private window it opens as comment only - which might explain the lack of the download button - and yet the board as far as I’m aware is public shared - as per the screen shots ~I showed you. Am I missing something? It requires sign in on my husbands phone - even though its a public link…?
Explain that one?
Now that it’s not 1:45am and I am on my laptop, here are my board’s Share settings:
And here is what an anonymous guest, i.e., anyone not signed in to a Miro account sees - this is the same behaviour as when Anyone with the link is set to Can view, comment, or edit:
However, if I load the board as a signed-in Miro user who is NOT a member of the team where the above board resides, I am able to to download the PDF:
Again, here is the board - test it when both signed in and incognito:
I fixed the “comment only” mode - no idea where that came from!
...and the reason my husband was asked to sign in I think is the fact he has a Miro account - but wasn’t signed in.
its not very user friendly tho. Surely people with a Miro account that they aren’t signed into should still have the choice to log in to the board without signing in?