Ask the community

Not sure how to do something in Miro? Ask your peers here.

  • 6,080 Topics
  • 20,898 Replies

6080 Topics

G
Gabe KayNew Here
posted in Ask the community

Miro Assist not visible on my Miro boards / Company login

Hi there, Although our company has a corporate license I cannot see Miro Assist among the features on my Miro boards. Wondering why? Thanks for help :)   

1
Robert Johnson
23 days ago
A
Alkanz AliNew Here
posted in Ask the community

Org chart into mind map in miro

How do we convert the Org chart made in miro into Mindamap 

8
C
23 days ago
A
A FisherNew Here
asked in Ask the community

Multiple arrows

Is there a way to select the connector icon and do multiple lines/arrows without having to click on the connector icon between each arrow?

4
F
24 days ago
M
Mahmoud TamaaNew Here
posted in Ask the community

Lost all my Boards

I Lost all my boards I created since I have miro borad, more that one year. I used free acount bevor. I upgreded my plan and now things happens. Please help me to restore my data I’m student and all my dokumentation of my projects are in these boards.

2
M
24 days ago
M
mertvaeNew Here
posted in Ask the community

I left the team that I created myself

Я ушел из своей команды и там осталась моя доска, над которой я много работал. Как мне это восстановить?

1
Robert Johnson
24 days ago
T
TomekNew Here
posted in Ask the community

Big mindmaps and auto layout

Hi. I have a lot of problems with a big mind map – about 250 presentation frames and more than 1000 different objects. It’s so hard to change/add something and not to break other frames.Each, even relatively small movement of object will also change position of other objects – and in most of the cases also move it away from their frames.I tried to lock those objects, but it did not help. Even blocked object will be moved.BTW. The locking mechanism doesn’t work when I select more than one object.I also tried just reduce the closeness of my objects – it helped but not fully.Is it possible to somehow solve my problems?How do you work with such maps?

11
A
24 days ago
Robert Johnson
Robert JohnsonVolunteer Community Moderator
posted in Ask the community

[RESOLVED] Timer app persistently flagged as "new"

Ever since reinstalling the Timer app a few months ago, it continues to show as “new”, i.e., the blue dot, every time I open a board – or when I click on the Present action button arrow: Here it is in action: I opened a support ticket and will continue to report back here as I learn more and until the issue is resolved. Response from Miro support as of 12-Sep-2023:Our team has investigated the UX inconsistency and potentially plans to resolve the issue in a future UX update that is scheduled for the future. An immediate fix will not be provided as the change implemented would have ramifications that could take an extended period of time.Leaving this post marked as [KNOWN BUG] until the issue is fixed.

1
Robert Johnson
24 days ago
N
Ning MengBeginner
posted in Ask the community

[RESOLVED] Miroverse Share link not working when generated from Miro Dashboard

Hii all,I don’t know what happened. All the miroverse share links don’t work. With the shared link i can only go to the home page of miroverse. I tried with my miroverse template and others no one works. How to deal with this problem? Thanks

6
Robert Johnson
25 days ago
D
Daniela FerreiraNew Here
posted in Ask the community

[RESOLVED] Can't open or save my web whiteboard

I created a free board on Web White Board by Miro and the 24h have passed so it's locked. I already tried signing in and signing up to a new account, and i still can't access it i get the message: "Hmm, that didn’t workThat page can’t be reached, but if you double-check it,we’re happy to try again."My Board link is: https://webwhiteboard.com/board/sXClE4dZ4szHTHLv2HKOTPaAexWx9nZc/ 

12
Alyona
Mironeer
25 days ago
B
BethKnightNew Here
posted in Ask the community

Timer is working, but music is not

Hi!  I am running the timer with music selected.  It is unmuted.  In the past I could hear music while presenting, but it suddenly stopped.  I have a few team members this has also happened to, but we have not been able to find a setting to fix it.  Has anyone run into this and found a solution?

4
A
25 days ago
S
SohkkaNew Here
posted in Ask the community

Cant logout Google Account from Miro Desktop app

I logged in by mistake with another google account instead of my main account, so i logged out from that account but when i press log in to use my main account, it logs in in the wrong account, doesnt give me the option to choose the google account which i wanna log in. I tried uninstalling the app and clearing the windows registry but when i reinstall the app and press log in with google still auto log me in with the old account

19
Axel Holene
25 days ago
A
AlShallowayBeginner
asked in Ask the community

Set start view doesn't seem to work

tried to delete but can’t.

6
M
25 days ago
F
Faye KenningNew Here
posted in Ask the community

Driver Diagram Template

Hi there,  I have been searching for a Driver Diagram template within Miro.  This is a tool we use a lot within our Trust.  It feels like there would be one already in the templates, but I just can’t find one.  Anyone have any ideas?

3
Robert Johnson
25 days ago
P
polina borysenkoNew Here
posted in Ask the community

Why I can't edit 3 bords

Hello there! I am using free plan so I only have 3 boards to edit. But recently I can’t open the 3rd one and I don’t understand why. So I have only 3 boards I am supposed to be able to edit them all, right? Please help me as I can’t go on working because it keeps saying that only 2 boards are working 

1
Robert Johnson
25 days ago
R
Ryan SharstonBeginner
posted in Ask the community

Miro board does not Zoom out below 25%

My boards do not Zoom out below 25%. The range seems to be between 25% - 100%, which is strange. 

1
Robert Johnson
26 days ago
M
Mach mal den MarkusNew Here
posted in Ask the community

Education Plan

Hallo liebe Community,  könnt ihr mir bitte weiterhelfen?Ist es ohne Planänderung/Preismodell möglich weitere Teams anzulegen?Danke für die Mühe und Unterstützung. Gruß Markus

1
Robert Johnson
27 days ago
K
kurisuBeginner
posted in Ask the community

[RESOLVED] Circuit diagram use-case

I decided to try Miro for the exact use case described on the website: https://miro.com/diagramming/circuit-diagram/Unfortunately I can’t find any libraries and templates that follow this use case. Was this removed recently? Is there anything similar that’s available?

4
K
27 days ago
J
JonikNew Here
posted in Ask the community

Can't load old board

Hello everyone. Description of my problem: i saved my board in google drive, but when i want to load it via Upload->Google Drive receive the message “Sorry, this file format is not supported.”. If i try to open board of Google Drive (via app Miro) i receive the message “Something went wrong! For some reason we couldn't open the board. Please back to your Google Drive and try again.”. What’s wrong?

3
Robert Johnson
28 days ago
A
Anna Clara RendahlNew Here
posted in Ask the community

Creating an A3 frame with precise dimensions, not just ration

Is there a way to create a frame that measures the same as an A3? Not just the ratio but the length and width? It would really help when creating content in Miro with the purpose of using in hybrid workshops etc., when you want a (readable) physical copy of your miro-frame.  Thanks! 

5
Ravid Aloni
28 days ago
E
exproNew Here
posted in Ask the community

Entity relationship diagram (ERD) slows down board performance

Entity relationship diagram (ERD) slows down board performance after +50 ERD objectsMy board have +500 objects and 200 of them are ERD objects. My other boards are +2000 objects and there is no performance issue, we work satisfactorily fast with them. However, when we add ERD, even in a small number objects, boards slows down dramatically.What's more confusing is that the slowness remains in my board when I delete ERD objects. When I copy all objects except ERDs to a new board, there is no slowness in new board.I try it in Windows desktop app and Chrome browser. result is the same. The app is updated. (OP is also updated Windows 10)I'm open to any ideas if anyone can help with this. 

0
E
28 days ago
Ø
ØrjanNew Here
posted in Ask the community

When exporting frame to PDF a scaling occurs

I have a large process map in Miro and using a frame when printing. This has been printed several times without issues. After an update of the board elements we ran into trouble with a scaling that occurs when printing to PDF. In the pictures above you can see it in Miro with the frame, and one picture when exported to PDF where the boxes do no longer hold the position and becomes messy, laying over each other and looses the connection lines. I have tried, Restart, another browser and several attempts of exporting.  Any tips to what is causing this? 

0
Ø
28 days ago
B
BartKNew Here
posted in Ask the community

Issues with GIFs

Short version:Lots of issues with GIFs. Have witnessed many GIF related changes over the past months that are dramatically affecting my teams experience with Miro as a tool.Long Version:I’m an art lead on a game development team. We are using Miro to share and review animation. Due to various quirks with embedding video we’ve been using gifs for the past year+ in Miro - they allow you the easiest method to 1. swiftly drag/drop an image on a board, 2. view a short clip of animation while staying in the board (not having to navigate away). 3. See a reference image, so at glance you know what you are about to watch. 4. Being able to view two animations side by side for contrast/comparison/critique. Over the past couple months we’ve seen pretty dramatic changes to how gifs are handled. Its been frustrating.  GIF size limitation dropped to 5mb which broke entire boards and prevented review sessions (only to notice this had changed a few weeks later after we had dramatically tried to downsiz

15
B
28 days ago
L
Luke MoorheadBeginner
asked in Ask the community

Resize multiple images to be the same size?

Our company use Miro for Fashion Design and create a lot of boards that use JPG or PNG for visuals rather than Miros shapes/stickies.Once we drag and drop into Miro images are all different sizes, which have to be manually resized. We use A LOT of images 500+ so this is very time consuming! p.s love miro

47
A
29 days ago
Y
Yuri BoonstraNew Here
posted in Ask the community

google drive integration error

When I want to authenticate my google drive integration into miro I get the following error{ "error" : { "message" : "Internal Error", "reason" : "internalError", "code" : 500 }}When I check my google security 3th party. To see if there was a connection made it does not show miro trying to do this on a iPad Pro 2022  

2
Sofiachloe
29 days ago
A
Antoine PERREAULTNew Here
posted in Ask the community

Starter plan - Payement blocked and then all accesses blocked :(

Hi, I am working on severals boards, the limited access made me want to change for a starter plan.I conviced my team that I needed a licence.Now I book a moment with our IT manager, ready to pay for it and everything.But now the payement is failing, “error loading payment sessions”and I can’t even get the access back to any of my work.I should never have try to make the upgrade since it’s downgrading me...This situation is extremely bad...Can someone contact me please?I can’t work because of this..

2
Mettin
Mironeer
29 days ago
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