I am working on a MacBook Air. I have downloaded the Design Sprint template of Jake Knapp but I don’t see the talktracks in it. Is this a bug or am I doing something wrong?
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- You are referring to this template → https://miro.com/miroverse/design-sprint-jake-knapp/
- When you open the board directly (in view-only mode), do you see the Talktrack app icon?
Hi Robert, thanks for reaching out.
Yes, I do see that panel but it is empty.
When I click your link I do see the video’s. So how do I get to see the ‘visitor’ mode? It seems like I made a copy of the board and am therefore no longer in visitor mode. Is there a way to switch?
Userlevel 7
+12
and the third is from within the board itself:
Which method(s) have you used? (You may want to try all methods).
Another question is: How are you accessing Miro? Browser (if so, which one? And have you tried another browser?)The Miro desktop app?
** UPDATE **
If you are trying to add the template to an existing board, the Talktracks will not be carried over as the recording was not made of that other/existing board.
Hi Robert, I used option 1 and made a new board. I have just tried option 2 and 3 as well and that does not make a difference. The panel is still empty.
I normally use Chrome as a browser and I have just tried Safari as well. Option 1, 2 and 3 still do not show the video’s in the TalkTrack panel. I started all over again with a new login and new boards. The result is the same.
Userlevel 7
+12
Hi Robert, I used option 1 and made a new board. I have just tried option 2 and 3 as well and that does not make a difference. The panel is still empty.
I normally use Chrome as a browser and I have just tried Safari as well. Option 1, 2 and 3 still do not show the video’s in the TalkTrack panel. I started all over again with a new login and new boards. The result is the same.
The last thing I would try is disabling any browser extensions or VPN software you may be running.
If you have a paid Miro subscription, you could open a support ticket by following these instructions (Note: If you do open a support ticket, please include a link to this post, so that the support team can review the troubleshooting steps we have taken):
However, if you are on a Free or Education Plan, let me know and I convert your post into a support ticket.
Hi Robert, I am on a Free Plan. I would appreciate it if you could convert this post into a support ticket. Thanks for your time and effort.
Userlevel 7
+12
In the meantime, have you tried the Miro desktop app? Also, are you running any VPN software?
Hi Robert, thanks.
No I am not running any VPN software. I have downloaded the Miro Desktop Mac M1 app and after login I do see the video’s in the talktrack there. So that is a great solution.
Userlevel 7
+12
Thanks for confirming,
I am curious about one thing:
I have downloaded the Miro Desktop Mac M1 app and after login I do see the video’s in the Talktrack there.
It sounds like you are able to see the Talktracks using the desktop app, on a board that was created/duplicated using a browser. However, if you were to duplicate the template using desktop app, can you see the Talktracks using your browser?
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