Ask the community

Not sure how to do something in Miro? Ask your peers here.

  • 6,065 Topics
  • 20,867 Replies

6065 Topics

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Niels WillemsBeginner
posted in Ask the community

[RESOLVED] Some font typefaces not exporting to PDF (high quality, vector)

Hi there!I have never had this problem before, but today the fonts are not exporting from Miro to PDF. Does anyone know how to fix this? I already installed the used fonts, but it's still not working.Thanks, Niels.

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Alyona
Mironeer
1 year ago
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FmcsNew Here
posted in Ask the community

[RESOLVED] Copy as image is not working

I have tried to copy as an image and export a frame as an image and every time it throws me the error "something went wrong". I am the owner of the board and access is released but still I cannot export images from miró

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Robert Johnson
4 months ago
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Tom GranzowBeginner
posted in Ask the community

[RESOLVED] Frames randomly change order in presentation mode

I am using frames to create a presentation.  The problem is that whenever I shut down the Miro board and then come back some of the frames have randomly changed order in the presentation.  This is in the frames dialogue box that opens.  Some of the frames just show up in a new order.  Has anyone seen this?  Do you know how to stop it?

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S
7 months ago
Mishal
MishalGroup Leader
asked in Ask the community

Where can I listen to the original Timer chill beats music outside of Miro?

Is there a place where I can listen to the chill beats music outside of Miro? Like on spotify for example. If yes, would be grateful if you could share a link or name to find the music. Thank youMishal 

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Robert Johnson
2 years ago
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Aaa BbbBeginner
posted in Ask the community

Problem with writing

Hey, the problem occurred today when I was using miro. The text that I am writing on the board just disappears but when I zoom in it appears again.  I didn’t have that problem a few hours ago but now it’s just impossible to use the board :(  Can you fix this bug please?  the problem is the same using website and app

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O
5 months ago
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Kate McRae
posted in Ask the community

Is anyone else struggling with the changes to the Select functionality?

Since the changes to the select functionality over the last few days - I now find that whenever I want to select something (or somethings) within a container of some decription - whether a box, table or something else - it ALWAYS selects the container as well - even if I go nowhere near the edges.  I’m finding this very frustrating. Any suggestions.

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Brandon Lee
1 year ago
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Christopher ClintonNew Here
posted in Ask the community

[RESOLVED] Endless images loading issue

Yes, not resolved.  My team pays for this service and I will be opening a ticket.  Others that are experiencing this Please open a ticket as well, as it should help them know that it is an issue and to better understand what is causing the issue in order to fix their code.

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Alyona
Mironeer
1 year ago
A
Angela MooreBeginner
posted in Ask the community

RANDOM ZOOMING

Using Miro app and in chrome on my mac.When I log in, the automatically zooms to 400%.  When I zoom out.. the minute i let go of the mouse.. it zooms back in..Have tried switching navigation from mouse to track pad - no luckHave checked if any of my keys are stuck - no luck 

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I
1 year ago
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KrystleNew Here
posted in Ask the community

[RESOLVED] Cannot add some Templates to a board

Not sure if others are experiencing this, but when I go to use a template I’ve chosen, nothing appears. I’ve tried different browsers, different computers, accepted cookies, etc. but to no avail. 

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AgileExponent
11 months ago
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mevans_edsaNew Here
posted in Ask the community

[RESOLVED] Miro Desktop App stuck in "Send to this display"

The windows desktop app is not showing an option for logging in to my account. I only see the prompt to “Send to this display”. I can log in online, but there is no way to log into the app. Usually I see a login button on the top right of the screen. 

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Robert Johnson
5 months ago
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Sharon Bristol MorseBeginner
posted in Ask the community

I can not get the Hover text to work on any of the Miro toolbars.

Can someone explain how to get the hover text to work on toolbar items?  It works for other applications just not on any of my Miro Boards. 

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S
10 months ago
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BartKNew Here
posted in Ask the community

Issues with GIFs

Short version:Lots of issues with GIFs. Have witnessed many GIF related changes over the past months that are dramatically affecting my teams experience with Miro as a tool.Long Version:I’m an art lead on a game development team. We are using Miro to share and review animation. Due to various quirks with embedding video we’ve been using gifs for the past year+ in Miro - they allow you the easiest method to 1. swiftly drag/drop an image on a board, 2. view a short clip of animation while staying in the board (not having to navigate away). 3. See a reference image, so at glance you know what you are about to watch. 4. Being able to view two animations side by side for contrast/comparison/critique. Over the past couple months we’ve seen pretty dramatic changes to how gifs are handled. Its been frustrating.  GIF size limitation dropped to 5mb which broke entire boards and prevented review sessions (only to notice this had changed a few weeks later after we had dramatically tried to downsiz

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25 days ago
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Anne ScarlettActive Contributor
posted in Ask the community

Unable to duplicate my own board (I am owner/creator)

Hi friends! I have a huge master board that I like to backup with a duplicate copy often. Today, I’m unable to do so, no matter how long I “wait” (which believe me, is a LONG time).Meanwhile, I have been able to successfully duplicate my other boards today.  Has this happened to anyone else? 

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Robert Johnson
1 year ago
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MarlaContributor
posted in Ask the community

Novice Q: How does Miro work with/interact with platforms like Zoom?

I am very new to Miro and my Q. is this: I am planning on running a virtual workshop using either Zoom or Skype (undecided at this time)-and I am looking for a “whiteboard” feature that will allow me to draw or type notes so that my virtual workshop participants can see these notes. Does Miro work with Zoom/Skype, and if so, how? I appreciate any guidance on this….many thanks:) 

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M
2 years ago
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Tyler MastersNew Here
posted in Ask the community

[RESOLVED] Copying hyperlinks from cells in Excel into Stickies . . . used to work. : /

I’m wondering what happened . . . .I used to be able to create hyperlink/stickies to user stories in our internal Azure DevOps instance and bulk copy/paste those links as individual stickies on a Miro board.  Nothing fancy, nor over the top (<50).  All of the sudden, the links would come into Miro as plan text; no longer hyperlinks.  I can still use the ‘link’ feature to add the link once the sticky has been added, but, it adds so much time and steps to the process whereas before it was simply a single cut/paste.  The process used didn’t change.  I also enlisted colleagues to test and sure enough, they, too, lost the ability to create a sticky with a hyperlink.  What happened? Thanks, in advance.

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Robert Johnson
2 years ago
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Kristina WaldtNew Here
posted in Ask the community

[RESOLVED] Zoom on Firefox v88 doubles every time you zoom in/out

Same issue. It was always working fine, but since today it has weird jumps.(5% →21% → 91% → 400%)It’s the same board too.

14
Marina
Mironeer
2 years ago
J
Jasmit RangrBeginner
posted in Ask the community

Embedded Miro board doesn't work on iPhone and iPad

I am trying to embed a miro board on my website. It works great on desktop and on iOS on an iPad, but it freezes on my iPhone, both in chrome and safari. Here’s a link to the test page on my site:https://rangr.com/test_miro.htmlThanks for any help!  

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H
1 year ago
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bert stoffelsBeginner
posted in Ask the community

Full member is not recognised by new team

a team member can’t be invited/recognised as a full member to another team. because of this the amount of boards he can access is limited, how can this account be recognised as a full member?  

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Kiron Bondale
3 years ago
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RJ DeGrendelNew Here
posted in Ask the community

Missing toolbar

I was working with a student and suddenly his toolbar vanished somehow.  He nor his mom could find it.  It was embarrassing because I had raved about the site and they spent a bit of time setting up the account and getting it up and running.  I could see my toolbar on the left side but his was missing.  It worked at first.  Is there a setting on his end that he accidentally hid it or did it erase.  He could type by clicking on the screen and clicking on the T.  But I really needed him to be able to write with the pencil. Any advice?

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2 months ago
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Daniel LouwBeginner
asked in Ask the community

Team membership removed my free boards allocation

Hello MiroI am only slightly pulling my hair out over this. I have a Miro account that is currently on the free tier. I have recently been added to an external team (by a 3rd party) that I am collaborating with on a project. This team is also on the free tier, and they have 3 boards on there already.I want to now create a board of my own, for personal and unrelated things, but it seems like I can’t because the boards on this other team counts towards my own allocation?Is this supposed to work like this?  Why can’t I create my own boards outside of the team that I have been added to? What would have happened if I had a board on my profile already, and then got added to this team? Would Miro have deleted my board or something?

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Robert Johnson
2 years ago
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Uladzimir LiashchynskiBeginner
posted in Ask the community

Restore deleted team

Is there any way to restore deleted team or board this team belong?Did a cleanup and delete deprecated teams from my account but important board I'm looking for  was assigned with old team. A bit shocked now. As an improvement why not to place boards name on the popup with warning(not only numbers of boards to be deleted. 

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P
2 months ago
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JeannineNew Here
asked in Ask the community

Changing color of icons and adding shading to shapes and gradations to colors?

Hello, All! I am a new Miro user and want to check on the availability of the following functions. Am I correct in finding that we: cannot change the colors, thickness, etc. of any icons? cannot add shadows or shading to any shapes? cannot add gradation within colors of any shapes? If I am wrong, this would be great! Thank you, Jeannine

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N
7 months ago
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HalNew Here
posted in Ask the community

How do I insert a simple checkbox toggle for task lists?

I would like to be able to scatter check boxes (or some other form of to-do list toggle) around my mind map.   I have found icons that look like checked boxes, but I can’t seem to find an interactive way to check things off by clicking.

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T
4 months ago
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MEHMET AYDOGDUBeginner
posted in Ask the community

Everything deleted in our board after login mobile app

I did not erase absolutely anything, everything on our board was erased. This happened after logging into the mobile app on Android. We had very important data and unfortunately we did not export the board. The incident took place within 1 hour. Sorry, I couldn't find a place to email the support team. You need to bring back our board named as Quick Cloud.

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S
3 years ago
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Guillermo Yañez SánchezBeginner
asked in Ask the community

No puedo acceder a mis tableros, ni a mi usuario

Buenos días, NO PUEDO ACCEDER A MIS TABLEROS, NI A MI USUARIO.  He probado en tres navegadores, en una página de incognito. No me dan ninguna solución. He pagado por usar MIRO y no puedo hacerlo. Gracias.  

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D
1 year ago
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