Ask the community

Not sure how to do something in Miro? Ask your peers here.

  • 5,279 Topics
  • 18,540 Replies

5279 Topics

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Nicola BurkinshawNew Here
posted in Ask the community

Problems with extracting pages from a PDF file

Hi - I’ve been encountering a few problems over the past couple of months after two pretty much seamless years on Miro.  The most recent one is to do with uploading documents. I regularly upload documents (mostly PDFs) onto boards and then extract all the pages to make annotation easier. Recently I have noticed that the upload is taking a VERY long time (so long that I often end up uploading it twice as I assume it hasn’t worked). When the upload is finished and I extract the pages, each page is in fact a duplicate of the whole document. So if I upload an 8 page document, I will end up with 9 copies on the board, each turned to a different page. Has something changed? This never used to happen and I think it is slowing down my boards enormously.Thanks in advance for any guidance.

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11 days ago
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TomekNew Here
posted in Ask the community

Big mindmaps and auto layout

Hi. I have a lot of problems with a big mind map – about 250 presentation frames and more than 1000 different objects. It’s so hard to change/add something and not to break other frames.Each, even relatively small movement of object will also change position of other objects – and in most of the cases also move it away from their frames.I tried to lock those objects, but it did not help. Even blocked object will be moved.BTW. The locking mechanism doesn’t work when I select more than one object.I also tried just reduce the closeness of my objects – it helped but not fully.Is it possible to somehow solve my problems?How do you work with such maps?

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12 days ago
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RazmikNew Here
posted in Ask the community

The payment has passed, but the tariff has not been updated

Hello! I made a payment yesterday to improve the tariff (2 payments so that I have access for 2 years). As a result, the money was debited, but the tariff was not updated on starter. I wrote to the mail and request #543360 was registered. I still have the FREE version. I planned to have information that my account has been extended for 2 years.

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12 days ago
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HammyNew Here
posted in Ask the community

I don't have my subscription

I just paid for the 1st paid tier of Miro to use for both school and work, even though I work independently. My bank account was charged, and yet my account still says that I’m on the free version. I only have one team, so I’m not sure how apparently that team is free while also taking $15 CAD from my account.What am I supposed to do? There’s no way for me to contact Miro support directly because of the way they have their support system and subscriptions tied to each other. I’m in university, and I know $15 may not be a whole lot, but it’s enough.

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Robert Johnson
12 days ago
Mykola Manko
Mykola MankoBeginner
posted in Ask the community

Changing permissions for many boards in a project

Hi. How do I change permissions to many (all) already created boards in a project? Not one by one.

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Robert Johnson
12 days ago
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Dustin TimmonsNew Here
posted in Ask the community

Miro App monitoring

Hello Im a sys admin for my organization and we have a  Enterprise plan. Is there a way to see what apps our employees are using inside of miro? Is there data or any analytics we have access to as admin to see this information?

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12 days ago
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Markus BrandlNew Here
posted in Ask the community

How to integrate Miro and Looker Studio?

Hello community, i came across this promising Miro article on “How to integrate Miro and Looker” and was wondering if the same is possible for “Looker Studio”? Thank you very much for your support.Markus  

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12 days ago
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Jeff McKennaNew Here
posted in Ask the community

Miro not loading a board with strange error

this error on Mac OSX 13.2.1 with latest Mac app running.  Starting the board from a shared board URL.  It works on some machines.  We have tried Firefox, Chrome and Safari.  They all give this error and we can not get to the board.  Miro on browser(s) gives the same error.  The error code listed above does not help.  We have tried many times. flushing, new versions, etc.It appears to me to be some OS dependancy or state. Since if it does this it keeps doing it but not on another machine.  We have also tried various shared URLs and none work if one does not work. While they work on other machines.Thanks for the help. BTW, if I go to the homepage, miro works fine.  I just can not ever load the board I want.

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12 days ago
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Ruth DohertyNew Here
posted in Ask the community

Trackpad Zoom Not responding

As of around 11am this morning the two finger pinch for zoom isn’t working. I’ve switched back and forth between navigation modes, closed out and logged back in, but nothing is working. Anyone having this problem? Any fixes?

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12 days ago
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MarcRNew Here
posted in Ask the community

What is the best practice to "brand" a board

Our use case is to share proposal/quotation documents with clients

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12 days ago
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GEOMNew Here
posted in Ask the community

I can't copy/paste an object.

Hello.My question is simple, I tried to find an answer to my issue but there’s no answer at all.Miro doesn’t let me use copy/paste functions when I click on the 3-dots menu of any object, it shows me the message: These actions are unavailable via context menu. Please use: CTRL+C for copy and CTRL+V for paste. And when I try to use CTRL+C and CTRL+V, nothing happens.And before someone ask me a silly question if I’m using the desktop or web app, of course I’m using the web app and since I said “click”, it means that I’m on a pc, not a mobile device.Just give me a straight answer why it’s not possible to copy/paste a simple object: line, square, circle, star, text block, etc., using the integrated menu of any object?...I think this question doesn’t requires a scientific level to answer it...is just about the copy/paste function that I’m talking here, nothing more, not trying to do something of other dimension either.

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Robert Johnson
12 days ago
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joschNew Here
posted in Ask the community

Information about board duplication to board owner?

Do I get an information in any way when someone is duplicating one of my boards? For example do I get a (email. push or slack) notification (maybe in the weekly summary)? Is the duplication visible in the activities? Can I see the duplication in the audit log in (enterprise plan)?If I can get the information about the duplication of my board, which data do I get access to?The username of the actor, that duplicated the board? The team name that the origin board was duplicated to? 

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12 days ago
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Andy777Beginner
posted in Ask the community

Licensing

We are considering to buy the Team license plan (Enterprise plan is not needed and we think the features coming out of Teams plan should be more than enough for our online collaboration meetings). We are a team around 50 users. Not all of the 50 users will need and use Miro to the extent of a facilitator. So there will be a set of power users (around 30) - user who will use most of the paid features, and the remaining will be mostly participants on Miro workshops / meetings. So, for cost effectiveness, if we choose to buy the Team plan only for 30 users, and the remaining 20 being on the free plan, how would it work? Would the 20 (those on free plan) users be able to join as participants on the workshops organised say by one of the set of power users (those on a paid Team plan) and still be able to use Miro’s features? What will be available for use for these participants when interacting on the canvas/boards? What will not be available for use for these participants when interacting o

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13 days ago
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PiotrOsperNew Here
posted in Ask the community

Malicious attachment on a public Miro board

hey,one of the mail accounts in our company got compromised and started sending out links to a public, read-only Miro board with an attachment leading to an URL under a .ru domain. 

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Kiron Bondale
13 days ago
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jonng800New Here
posted in Ask the community

How do I resize a shape in a miro decision tree?

Hi, may I please know how do I resize a shape in a miro decision tree? I tried clicking on it, but there’s no option given to resize it. Below is the picture I see.As you can see, the words are too close to the edge of the oval, I would like it to be spread out. An example would be the below picture, where the oval is neatly formatted around the text. I would like the oval in top picture to be like the oval in the bottom picture. Could someone help me with this please? Its my first time using it and its frustrating for me when I encounter difficulties like this which should be easy to solve, but I can't seem to find the solution. ThanksJonathan

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Kiron Bondale
13 days ago
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AnnikaNew Here
asked in Ask the community

Is there an automated way of generating backups of boards / projects?

Dear community,  is there a backup done by miro automatically (team plan)?  What would happen, if a board, that has a link that is open for everybody, gets “hacked” and all the content would be deleted?  If there is no solution in place yet, how do you guys handle the topic? Thanks in advance! Annika

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13 days ago
mscottfowler
mscottfowlerBeginner
posted in Ask the community

Fit to Screen Shortcut does not work

My shortcuts (cmd + 1, cmd + 2, cmd + 0) are not working. Fit to screen in the map works, but not the shortcut keys. I have reinstalled, tried the browser and the desktop app, reset the application data and nothing works. I am on an M1 Mac.

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Robert Johnson
13 days ago
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Ekaterina RegerNew Here
asked in Ask the community

mistake in transaction

I tried to buy a Miro starter plan, and there are 2 transactions from my card. I suppose there was a mistake because my plan is still free but the money was transacted 2 times. How can I solve this problem?

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Robert Johnson
13 days ago
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AliceMeade123New Here
posted in Ask the community

How can I share a board outside my organization but prevent that person from sharing?

I need to share a board outside our organization but I need to make sure that the person I am sharing with does not forward the board to other people. How can I do this?

1
Robert Johnson
13 days ago
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James BaileyBeginner
posted in Ask the community

Import from Lucidchart?

Is there a way to easily import a diagram (flow chart) from Lucid chart to Miro? All the seemingly relevant options I see where export (Lucid) and import (Miro) match are for single layer images. I have a pretty complicated diagram in Lucid that I need in Miro and don’t want to have to recreate it from scratch. 

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13 days ago
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pedroteixeira07Beginner
posted in Ask the community

How to use design elements from a template

Hi all - using miro for the first time and have a very basic question which I can’t seem to find anywhere. I’m trying to use this lo-fi template from miroverse: https://miro.com/templates/low-fidelity-wireframes/I’m not able to pre-loaded it with some elements. And, I can’t seem to find how to use this template design elements even if I wanted to start from scratch. Can you please help? I’m not sure how to search for this and things like “miro + how to use a template elements” give me nothing. 

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Kristin
Mironeer
13 days ago
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hanezNew Here
posted in Ask the community

why password is needed every time I open a board

I’m logged in under my miro account. I even use the separate Miro app on my Mac. I have a opened board before (with logged in status) and entered the correct password. I then starred the board. And still, with all this authentication going on, _every time_ I re-open a starred board, I have to enter the password (oh wait, where is it again, which outlook email/appointment contained the password, or was it Teams, or Slack, or… well it was 3 month ago i really don’t remember, etc.etc…..)What’s the whole use case of 1) logging in, 2) using the dedicated app & 3) starring boards - if after all these actions you still will not let me access my boards without knowing a password? I knew it the first time, right? Why ask again and again?

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13 days ago
Christophe GESCHÉ
Christophe GESCHÉExperienced Community Member
posted in Ask the community

Image to text

I'm trying to do something that I'm sure I've already managed to do, but I can't find how.I copied and pasted screenshots directly into a miro board containing text.I would like to do image to text as with sticky note recognition (i.e. display a text box, which I can correct, but keep the initial image behind) And I can't find/no longer find how to do it.----Je cherche à faire quelque chose que je suis persuadé d'avoir déjà réussi à faire, mais je ne retrouve plus comment.J'ai copié-collé des captures d'écran directement dans un board miro contenant du texte.Je voudrais faire du image to text  comme avec la reconnaissance des sticky note (C'est-à-dire afficher une box de texte, que je peux corriger, mais garder en arrière l'image initiale)Et je ne retrouve pas/plus comment faire.

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Christophe GESCHÉ
13 days ago
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Apfel82New Here
posted in Ask the community

Lines/Shapes Moved When Board Loaded

Hi.I’ve created a number of diagrams within frames. The connectors between the shapes are all joined correctly, but when I close Miro (desktop) and re-load/re-enter the board, some of the lines/shapes have moved.How can I avoid this, I’m having to spend a decent amount of time reorganising things.Cheers!Kat

0
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13 days ago
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LiseBeginner
posted in Ask the community

[RESOLVED] Bug on Firefox - some buttons not working on the left panel

Hi community,I'd like to submit a bug that is happening to me and my colleagues on Firefox on all our Miro boards. Some buttons on the left panel don't seem to work, nothing happens when left-clicking on sticky notes for example.The same thing happens in Incognito mode, but it works fine on Edge. Here is a short clip of what's happening : https://filesender.renater.fr/?s=download&token=be577e7b-4115-4188-9138-d3c8cb860860On the left, Microsoft Edge ; on the right, Firefox.You can see that the button for the sticky notes works fine on Edge: it displays the different colours for the sticky notes, but it doesn't on Firefox. However, the keyboard shortcut works.Same thing for the IconFinder for example. The Firefox version we use is 102.4.0esr. We used Miro a few weeks ago and it worked fine. Has anyone else using Firefox come accross this bug? 

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13 days ago
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