Ask The Community
Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!
- 6,515 Topics
- 22,131 Replies
Hi. I use miro with external partners and they are not able to @ mention me. It isn’t an issue within my company to @ mention me, but my name will not pull up for my external partners. They have no issue tagging my coworkers. It seems to be an issue with my name specifically. Any tips?
Why the idea of uploading audio files is not resolved after so many years?I sent e-mail to Miro back in 2018 about this and they told me it would be soon.There are many of us who use your site to make movies and games. This idea has 130 votes on forum, but consider that there are ideas not that useful and have many more votes.Let's take this as a serious step forwardMiro would be on a much higher level if there was an option for audio and video upload.We use your site every day, and as a film makers with this option we would speed up our work.
I accidentally toggled the option to “hide Templates” on my dashboard, and now my template panel above my list of boards has disappeared. I would like to toggle it back to show, and I can’t find the option anywhere. I know it appears on the left, but I would like to turn it back on.
I worked on Miro free, but in the free plan I could not work with 4 boards, so I decided to pay for 1 month of Miro to be able to have more opportunities for working, and I would cancel after paying to not continue paying for more months. But an error ocurred and I was charged THE WHOLE YEAR. Please, help me return my money. It was a mistake.
I was working with wireframe components on my board, and suddenly something happened, and I can no longer change the text on many objects (browser tabs, popups, etc.).When editing I can no longer erase or change the text. I tried rebooting my computer, tried making changes through the Web browser and using the Desktop application, but nothing helps.
Chatting window size are needed to be adjustment by user. When I would like to share it to other team members who were not joint that Miro page, it can be shown whole communication history, but as chatting window can`t be bigger, I need to drag and copy for sharing. Some times it works, but some times it`s font and detail was mistaken for sharing in same mood. Please let me know whether I can adjust chatting box size. firstname.lastname@example.org Thank you so much, best regardsMinny
Hello, I am writing to complain about an unexpected charge that just occurred on my credit card by Miro.Late last year December, we got into the miro startup program and were given a $1,000 credit that was supposed to last for one year. but today I got a billing of 343 that was charged to my account one month after the so-called credits were given to us. my account is currently upgraded to a year plan. how come there is a charge that is not being sent to me 1 month after the program? the money is super important to us and we would appreciate it if it could be reversed. please look into this and get back to us please Looking forward to hearing from you Respectfully Elyan
Hi,i want to use Talktrack in my Retros and Presentations and i just start to play a bit around with Talktracks. My problem: even though i record the Talktrack with the right micro & camera once i playback the video there is no sound. And no: mute is switched off and yes, the volume is turned on What can be the solution?Looking forward to hearing your comments on this
HiIt would be super cool if it was possible to copy multiple columns of cells from excel in bulk into sticky notes where I could select which columns are comments or tags.In that way we are able to import user feedback together with meta data like role, country, date which we then could get the AI to read and help us see patterns and summarize. best regardsTonny
HiI love your AI assist. But I would really love to see the blue citation links to sticky notes that is shown inside the AI result window. Now when this result is copied out, its with empty ( ,) inactive citations. This last thing will make this feature perfect for me.#MiroAI
Hello.I’ve hear Miro generously shows support for Ukraine and there has been a possibility for Ukrainian users to get their plans upgraded for free. Is there still such a possibility? And what is the procedure ? I can see lots of questions but without any response. I would be grateful for your response. Thanks in advance!
Hi,I decided to take time out from freelancing but wanted to keep all my boards for when I return. After realising all my boards have disappeared today I searched my trash and found this…. In 30 days or on August 7, 2023, if you are no longer using the team: *********, we will delete it and all the boards in it. Once deleted, we will be unable to recover boards. If you want to keep this team and your boards, downgrade to Free plan. Once on Free plan you can upgrade to the paid plan of your choice.I received one email in my trash with notification Miro will be deleting my boards. I have no available contact with Miro support.Has anyone had any luck recovering their boards. I am desperately needing my boards back. Thanks very much
Hello everyone.I’ve had an issue for the past couple of weeks where when typing out a sticky note, it will remove every space I put in.It is really annoying to go back and put the space in the middle of the conjoined words.I am on Firefox on Windows 11, if that helps.
HelloI heard that Miro generously supports Ukraine and Ukrainian people, and thus there has been a possibility for Ukrainian users to get their plans upgraded for free. Is there still such a possibility? And what is needed for that? I would be grateful for your response. Thanks in advance!
Hi folks, maybe you can advise?I recently updated my template in the Miroverse at:https://miro.com/miroverse/making-next-happen-template/However when I preview it, it appears as a blank screen. I have found I have to repeatedly [zoom out] to see it. How do I correct this, as for users of the template, it appears as if there is nothing there, impacting use and discovery.
I'm making a flowchart in Miro, but I can't replace one of the nodes (node 1), already connected by arrows, with another (node 2), which is not connected by arrows, but better comments on what I want in that node.This is to avoid having to remove the arrows from node 1 and manually connect the arrows to node 2.I don't know if I was clear enough.Anyway, thanks in advance.
One of my Miro boards is not loading, while the other 2 do. Most of my class materials are there. What should I do?
Hello. I have classes later today but I can access my main Miro board. I’ve tried clearing the cache, restarting everything, using the app, etc. but it still won’t load. I really need it for my lessons. What should I do?
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