@Todd S. - Let’s take a quick look at a few things to see if we can get you going quicker than you may hear back from the support team.

First, did you did you upgrade a Free Plan team or create a new team/subscription?

And have you:

1. signed out and back into your Miro account; and
2. if you have more than one team space associated with your profile, have you reviewed each of them to see if your subscription exists on one of them?

   

You can check each spaces by going into the Team profile setttings:

and then you can cycle through each space’s profile page using this navigation:

Hi Robert,

You nailed it. Oddly, it indexed to another google workspace that I have. It looks like I will need to work with Miro to have it moved over. Thanks for your help!

Hello Miro Support Team,

I am trying to redeem the free Miro Starter Plan offer using the promo code  (valid until October 31, 2025). However, I do not have a debit card or credit card, and the system requires me to enter card details to complete the activation.

Since I only want to use the free offer, I would really appreciate it if you could help me activate the Starter Plan without providing card information.

Could you please guide me on how I can proceed in this situation?

Thank you very much for your support and assistance.

Best regards,
Syed Zayed Hassan
Email: syedratul555@gmail.com
Country: Bangladesh