Ask the community

Not sure how to do something in Miro? Ask your peers here.

  • 6,081 Topics
  • 20,904 Replies

6081 Topics

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Patricia ChildersBeginner
posted in Ask the community

tool bar and all items are too small

The toolbar and all “directions” on the app are too small to read.Zoom does not make them any larger.I happens with all my boards and also with any that others have created and shared with me.

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8 days ago
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Guru C GNew Here
posted in Ask the community

Not able to load the board

I am not able to load a board. Tried it on app(force loaded, cleared application data and reinstalled the app) as well as incognito browser. It simply loads forever.Duplicating the dashboard did not help either. Duplicated one also in ever-loading state.I cannot find a suitable fix. Can you help me?

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8 days ago
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Jerome LaiNew Here
posted in Ask the community

Copy board content and export as PDF

As a board owner, I have granted anyone with board assess via link to be able to export board as PDF. However, the guest still cannot do so. What is the best advise? (See attached) 

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Robert Johnson
8 days ago
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K.ABeginner
posted in Ask the community

How to switch subscriptions from annual to monthly plans (when changes in team size will be reflected)

1) How do I switch my subscription from an annual plan to a monthly plan?2) If I reduce the team size, when will the change be reflected?- Will it be reflected immediately? (What will happen to the users currently registered on the team?)- Will the change be reflected on the next update date?

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8 days ago
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K.ABeginner
posted in Ask the community

サブスクリプションを年額プランから月額プランへ切り替える方法（チーム規模の変更が反映されるタイミング）

①サブスクリプションを年額プランから月額プランへ切り替える方法を教えてください②チーム規模を減らしたら､変更が反映されるのはいつでしょうか？- 即座に反映される？（今チームに登録されているユーザーはどうなりますか？）- 次回更新日に反映される？

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8 days ago
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LeeGNew Here
posted in Ask the community

Deploy Miro Microsoft Store App with Intune

I would like to deploy the Miro - Microsoft store App (UWP) with IntuneThere is a new ‘Microsoft Store app (new)’ category for Intune applications. The Miro App is however not available in the directory / repository of Store applications.Is this planned @Miro Support ? .. or does anybody know how to get around this ?ThanksLee

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8 days ago
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Kristina KabachenkoNew Here
posted in Ask the community

Change Subscription

Hi👋🏻Could you help with changing a plan. Can I change my Business plan to Starter plan?

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Robert Johnson
8 days ago
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Katy EvansNew Here
posted in Ask the community

Exporting Miro board to ingest to an AI document chat model.

Hi, has anyone tried to export a Miro board to an AI document chat?   

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8 days ago
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Maksim MarkovNew Here
posted in Ask the community

the board is missing

I created my board on my Miro account. But recently the board disappeared from my list. I found the link to the board in my email, but when I clicked on the link I got the message "No access to board" . what should I do now? I have not shared access to this board with anyone

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Robert Johnson
8 days ago
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Débora MoninBeginner
posted in Ask the community

Display text when running mouse over

Hi, I would like to know if it’s possible to add extra text on another text and show it only when you run your mouse over it, a bit like alt text. It’s mostly to avoid having too much on the Miro board.  I hope it’s clear enough and thanks in advance!

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Robert Johnson
8 days ago
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niveditaBeginner
posted in Ask the community

New mouse functionality - is there an option to revert back to the old control scheme?

The zoom in and out function from the mouse scroller or even the touchpad pinch in pinch out isn't working as it used to work earlier. It was much easier than going in the right bottom corner and doing manually...Can you please look into this problem or send help!

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Robert Johnson
9 days ago
subway14
subway14
posted in Ask the community

no longer able to add text in boxes

 recently a bug has started appearing that you can’t add text into boxes, there is just no such optionwhen you change the type of box to “T” however  the option to add text reappearsalso this thing happens on the computer only, on the android app you can text normally 

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subway14
9 days ago
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Kevin DewachterNew Here
posted in Ask the community

Cannot access/open my locked whiteboard

Hello, I created a whiteboard for a team meeting and now I am not able to access the content anymore due to it being locked.Despite trying to log in, using a different browser, I just cannot unlock/access/see the whiteboard anymore … Is there any chance to recover it? it says that the board will be deleted in 4days.The link is: https://webwhiteboard.com/board/yjaYMTyVKTFlG5cdE5lHIHwVpxEXOqQH/Thank you for the help!

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9 days ago
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Anders WahlborgBeginner
posted in Ask the community

Table items get distorted when adding columns

Sometimes when working in tables I want to use a column for simple pictures consisting of a few grouped objects (a few lines, a couple of squares or triangles, a simple smiley made with lines and circles).This works fine until I add another column that “pushes” the column with the pics. Then for some reason lines get distorted, connections are lost and it turns in to quite a mess.Please suggest how to avoid this (example below): Simple (grouped) picture Before adding a new column After adding a new column 

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9 days ago
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Tim PerreeBeginner
posted in Ask the community

Board History icon has disappeared

 Hi all - I wonder if any of you are able to help with this...The Board History icon (normally in the lower left corner) has disappeared (as has the Comments icon that normally is in the same area). The Frames icon is still there. All three icons were there in recent days, but not today.This is happening for multiple boards that I own.I’m using Chrome browser.Hitting refresh in the browser makes no difference.I’m an Education Plan user.Has anybody else experienced this kind of issue, or have a tip on how to resolve it?Many thanks!

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9 days ago
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LAM XIUJINGNew Here
posted in Ask the community

Page is empty - blank screen

The page doesn’t load. I can create any boards at all. Clicking into settings are all empty.  

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9 days ago
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Luiza OliveiraBeginner
posted in Ask the community

Creating a board that people with visual impairment can navigate easier in it

Hi!Is there a screen reader app that integrates better with Miro or other tools that would make Miro more accessible for people with visual impairment?I will be working with people with visual impairment with various degrees in a future project. When I asked them about the apps that they have been using to navigate the internet they shared that they are not using any yet! I was really surprised by that.Until now, they have been zooming everything in and loosing so much time and energy in this process… With that in mind, I would like to present them a board to help them to collaborate with other participants and focus on the collaboration itself, and not loose so much of their energy struggling with the tool, in this case the board. Could you support me in this design process related to suggesting and testing some integrations? Thanks ;)I read the both posts on Miro on how to create a board that is easier for screen reader to read, but I guess I am one step behind … What screen reader i

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Becs
9 days ago
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theviktoriaaaNew Here
posted in Ask the community

problem with access

Good day! I have a problem. I don't have free access to my board, how can I get it back? yesterday I gave viewer access to my student and for some reason I also became a viewer. I also have another old profile of mine in miro, I checked it there, I am also a viewer there. Maybe this is some kind of bug? How do I regain access to my board?name of the board Product Roadmaps

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9 days ago
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s sNew Here
posted in Ask the community

Can I use 2FA with sigin in with Google?

Hi.I have a question. Can I use 2FA with sign in Google?I’ve read the article as the below.https://help.miro.com/hc/en-us/articles/7935469290002-Two-factor-authentication-2FA-user-guide- I think it says you can use 2FA with email and password(not with sign in Google).Is that correct? I can’t use 2FA with sgin in Google?Thanks.

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10 days ago
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Alina_Ok.UaNew Here
posted in Ask the community

huge zise of the tools

Hi, friends. I have a problems with the size of board, not only board but tools pannel of it. i do not know what to do. could not find any information in internet. can you help me? how to make it smaller? PLEASE!!!  

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10 days ago
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Luke TanNew Here
posted in Ask the community

How do I check my remaining credit?

Last year our company was offered the Startup welcome credit.  I’m entering my second year of miro now and it looks like I might be charged, however I don’t think I’ve used my available credit.   How can I check my remaining credit?

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10 days ago
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MillieNew Here
posted in Ask the community

apple pencil only drawing

So I’ve been using Miro with my Apple Pencil on my iPad for a while and have experienced no issues, however now I cannot do anything with my Apple Pencil other than draw on my whiteboards. I can’t move anything about or select anything with my Apple Pencil. I’ve switched off the “only drawing” selection in my settings so it’s not that haha.does anyone have the solution to this ?

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10 days ago
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Ksenia78889New Here
asked in Ask the community

Problem with coach

Good evening! I have a problem. I studied languages ​​with the tutors on the Miro board, but after completing the training, the tutor blocked my access to the board and demanded $50 to open the board. What should I do? I have paid for all lessons and have full right to view my assignments!

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Robert Johnson
10 days ago
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Sam RobertsBeginner
posted in Ask the community

[RESOLVED] iPad keyboard opens constantly

Bit of an odd one this. Whenever I touch the whiteboard canvas with finger or Apple Pencil, the keyboard opens. It doesn’t add text when I type, just triggers the standard keyboard shortcuts. This doesn’t happen if I click menu items or change tools. feels like I may have forced some keyboard shortcut mode, but can’t find the option. And ideas?

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11 days ago
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CSMiroNew Here
posted in Ask the community

"Comments" changed in design

I am using Miro for a research study. Today my template has changed the design of all the comments. The comments now look bigger and circular, now also with a “C” text. The colours have also changed. Unfortunately these now cover the text of some items and disturbs my study design. Does anyone know how to revert back to the original comment design? 

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11 days ago
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