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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,310 Topics
  • 24,431 Replies
7310 Topics
Alyona
Mironeer
AlyonaMironeer
posted in Ask The Community
Here’s what to do if you can’t apply for Education plan, cause your email isn’t accepted

Currently, you need to have an email belonging to the educational institution domain to apply for the Education plan. In case you don't have one but are employed by or enrolled in an accredited institution, our support team will be happy to review your application outside of a standard submission process.Please add a message to this thread if you're unable to apply using this form https://miro.com/education-whiteboard/ and the community team will convert your message into a support ticket.

74
ElvaMiro
Mironeer
4 days ago
R
Reading LNew Here
asked in Ask The Community
Will Free Accounts based in Russia be able to use Miro?

Will free accounts created in Russia continue to have access to their boards and be able to use Miro after September 12, 2024? 

1
M
Mironeer
4 days ago
R
Rafael LetoBeginner
posted in Ask The Community
[KNOWN BUG] Mind map bug doesn't let me expand child nodes

When I left click on a child node the cursos changes to “box select” items and it doesn’t open the node itself. I’ve cleared cache on Chrome, Incognito mode, Miro app and nothing worked. It’s a really important mindmap and it took me hours to build it. Please help me!

12
E
4 days ago
R
RosarioNew Here
asked in Ask The Community
How can I import a template I purchased (Fabula) into Miro?

I am interested in using Miro with the Fabula storytelling template but cannot figure out how to import it.  I currently have a free account.  Do I need to upgrade my account?  If so, what do I need to upgrade it to?I was not able to find any information about importing external templates

3
S
4 days ago
N
Niels WillemsBeginner
posted in Ask The Community
[RESOLVED] Some font typefaces not exporting to PDF (high quality, vector)

Hi there!I have never had this problem before, but today the fonts are not exporting from Miro to PDF. Does anyone know how to fix this? I already installed the used fonts, but it's still not working.Thanks, Niels.

16
J
4 days ago
B
BantoBeginner
asked in Ask The Community
Board Stuck But Not Locked

Hello, I have issues with one of my teams board. I am the only user in my team and the owner of my boards. The problem is that one of my own boards that i used to be able to edit a few months ago, I can no longer edit. If i try move anything it snaps back, if i try adding anything like a text it just cancels the action.Board is not locked according to any information provided by MiroBoard is owned by meIm the only member of my teamMy other board works fine. I tried to find support outside of the community posts but not sure if its possible to get support from the Miro Team without a Subscription? I would love to get the possibility to edit and add to my board again, it act as if its a bug since its neither restricted access or locked in any way. Kind RegardsBanto

8
Robert Johnson
4 days ago
T
Tereza DuchováBeginner
asked in Ask The Community
Importing content of Jamboards into Miro

Hi there, my friend needs to transfer Jamboards before they end, so I recommended Miro as I love using it. However, we have hit a glitch along the way. I can select the option from the dashboard (Import Board - Import from Jamboard ), but then I am stopped by a  pop up window saying:“This app is blockedThis app tried to get sensitive data in your Google account. For security reasons, we have blocked access to it.”Any ideas where to unblock it? Thank you!

7
T
4 days ago
Bengt Wass
Bengt WassNew Here
asked in Ask The Community
Template for team members allocation

Hi,Is Miro a good tool to follow team members allocation and priorities between different projects?If it is, does anyone have a good template I could use? /Bengt

1
ElvaMiro
Mironeer
5 days ago
I
Irina MagalashviliNew Here
posted in Ask The Community
Miro board don't load

One of my boards won’t load. I restarted the page, my computer, deleted the cash and Google history- didn’t help.

4
ElvaMiro
Mironeer
5 days ago
D
dexet_41Beginner
asked in Ask The Community
Problems with student price plan

I am a high school student and I want to get free access to Miro functions during my studies. As far as I know, there is an opportunity to register through the form. But I do not have an academic email, only a regular dex......@gmail.com. Who can I contact and how can I get a work plan from Miro?

3
ElvaMiro
Mironeer
5 days ago
C
CakelovesmathNew Here
asked in Ask The Community
Jamboard to Miro

Hello! I am a brand new Miro user and I am trying to get my lessons from Jamboard into Miro. I have followed all the instructions and I am able to give permissions and get the window that says it’s converting my file, but then I get a red “x” and no imported file. I have tried two different gmail accounts, the desktop and the web based app, on a mac and windows, all to the same end. I don’t know if it is relevant, but when I get to the screen that allows me to choose which Jamboard I want to import, the titles of the Jamboards show up but no image of the first page of the Jam is there. All my Jamboards are multiple slides. Can anyone suggest a setting or other that might help me successfully import from Jamboard to Miro? I have a Business license for Miro. Thank you!!

2
C
5 days ago
T
Therese HooperNew Here
asked in Ask The Community
Where's Stickies capture?

Where has the stickies capture tool gone? 

4
Robert Johnson
5 days ago
M
maxim_wiseBeginner
posted in Ask The Community
[RESOLVED] Poor image resolution when pasting image to Webwhiteboard board

I am facing a problem like in the gif below. When uploading any image, after uploading, it becomes very poor quality. What could be the problem?  

9
ElvaMiro
Mironeer
5 days ago
N
nick_111Beginner
asked in Ask The Community
Intelligent canvas - Roadmap - Change view periods

Hi MiroI like the new intelligent roadmap canvas feature, however, I wonder if anyone can let me know if there’s any way to zoom out the view to “Monthly”? At the moment all I can seem to configure is by “Days” or “Weeks”, which is a bit too granular for anything 1yr+ (IMO).Thanks,N 

3
ElvaMiro
Mironeer
5 days ago
P
Pippa SlatteryNew Here
asked in Ask The Community
Text boxes

hello. i am wondering if any one could tell me how sometimes when i make a text box it has a border line around it and sometimes it doesn't.  i can't see what i am doing differently.  Can anyone help?  Also - sometimes the text boxes are greyed and sometimes not.  i just can’t see where to edit the design of the box.  

11
D
6 days ago
A
Alyssa MoonNew Here
asked in Ask The Community
HECVAT Lite?

Hello! Has anyone had the HECVAT Lite completed by the Miro team? We are putting Miro through a tech/security review at our university to be approved for further use and our IT department is requesting a completed HECVAT Lite. If you have a completed HECVAT or HECVAT Lite, please share! Then we can also add it to the REN-ISAC knowledge base to make the adoption of the use of Miro easier for others. I have put in a request to Miro to have it completed, but figured I would ask in the meantime. Thank you.

3
Eca
Mironeer
6 days ago
S
Sophie KramerNew Here
asked in Ask The Community
Unintentional automatically locked

Elements on my Miro board are being automatically locked and it drives me crazy.I created a collaboration space and lock everything on the board accept for text boxes I've asked people to fill in. I check and double check: the frame is locked, some elements are locked, text boxes are not. And then, when I come back to the board after a while (a day or so), all element are locked, including the text boxes I'm absolutely sure I didn't lock. I'm afraid people can't fill in the text boxes when they're locked so I keep returning to the board to unlock the text boxes. I've repeated this 5 times now and it drives me crazy.How is this possible, and what can I do about it? 

14
Eca
Mironeer
6 days ago
L
LakoxBeginner
asked in Ask The Community
Downloading board without logging

Hello,How can a non-logged-in user with whom I shared a link to my board can download it to disk without logging in?

6
Kenneth Ritley
6 days ago
M
Mironeer
Miro Community Team
asked in Ask The Community
Test Post

I love the Miro Community Forum 

1
M
7 days ago
A
Albert NgNew Here
posted in Ask The Community
How to resize box without moving lines

After the lines are connected to a box (i.e., an activation box), if I resize that box, all the lines will move with it. This isn’t an intended consequence because now all the lines move and overlap each other. Is there a way to resize the box or element, so the lines don’t move? I tried to select multiple lines and move them away (or disconnect) from the box, but it doesn’t work. Thanks!

2
Eca
Mironeer
7 days ago
K
Kleber BuenoNew Here
asked in Ask The Community
Miro dashboard stopped loading. Got stuck at loading page.

Hello ladsI have been experiencing for last days my boards not loading. I can see all my boards, but whenever I click to load any of them, the page got stuck and does not load it. It worked fie last week for couple of times.Now I am using Edge browser and also, tried with incognito without any success.I am using web browser version and, when I checked console under developer options I got the following error message:Any help is much appreciated. ThanksKleber

1
Eca
Mironeer
7 days ago
A
Adam O'DonnellNew Here
asked in Ask The Community
Mind Map - auto capitalisation of second sub-topic not working

Is it just me…?I add a topic to a mind map (iPad) and then add a sub topic using the Plus symbol. So far, so good - the first letter of the text is auto-capitalized.  I then hit return to create a peer sub-topic…Lo and behold, no auto-capitalization.  I can capitalize the first letter using the shift key but it’s just a little bit inconvenient.Is there some hidden setting or feature that I don’t know about?

1
Eca
Mironeer
7 days ago
A
Annie MonetteNew Here
posted in Ask The Community
Add tags and filtering to mind map

Hey! I would love to see tags added to the mind map nodes. At our Lab, we use mind map to structure our user tests process, from the research questions, the test objectives, to the methods and tools, but also to gather and analyze data. And we use tags to indicate many different things: methods or tools we’ll use to look into a specific questions, link participants number to a finding, indicate the level of importance of a finding, etc. And the filtering of those tags is also helpful, for. ex is we want to see what research question will be covered by which method, or to see what feedback a precise participant or group of participants have shared. Right now, we are using MindManager but it won’t be supported by our studio anymore. And anyway, we’d prefer to use a collaborative tool. The only thing stopping us to move to Miro (for mind map) is this absence of tagging/filtering system.  

6
Eca
Mironeer
7 days ago
E
Eugene Abdul AzimNew Here
asked in Ask The Community
Miro in iPad

If I upgrade my Miro account on desktop, do I get more than the 3 Miro Boards on Miro for iPad? 

2
E
8 days ago
A
Ancient_LukeBeginner
asked in Ask The Community
Objects are automatically grouping when placed together and cannot be ungrouped

This problem just started recently, but when i have two separate objects and want to move them so that they overlap, they will automatically group together. I then can’t adjust anything about either object individually. Have I switched some setting that causes this?

24
Robert Johnson
8 days ago
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