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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,439 Topics
  • 24,965 Replies
7439 Topics
C
Christian OlssonBeginner
asked in Ask The Community
Emoji automatically added to new sticky notes randomly

For some reasons emojis from me are randomly added to both mine and others sticky notes.How can I turn this off?

15
C
3 days ago
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Michelle DueckNew Here
asked in Ask The Community
[RESOLVED] Jamboard Importing Errors

When trying to import more of my Jamboards into Miro today to use with my students, I just kept receiving that an error had occurred, red x’s on the importer, and boards created for those Jamboards that seemed to be completely blank. Please help! Is anyone else having this issue and/or can anyone fix this?

10
J
3 days ago
C
Chika TakedaNew Here
posted in Ask The Community
返金対応について

ご担当者様 お世話になっております。  当社のチームにてビジネスプランで契約させていただいておりますが、無料プランへグレードダウンを検討しております。 ただ、こちらのお支払いが年払いをさせて頂きました。 お調べしたところ、契約ができ、契約満了日までの期間分の利用料金＝クレジットが戻ってくるとの記載がありましたが、こちらは返金対応をしていただけるとの認識しても間違い無いです。 恐れ入りますが、ご回答いただけますと幸いです。よろしくお願いいたします。 

1
Eca
Mironeer
13 days ago
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Mike SnightBeginner
asked in Ask The Community
Frames exported as images have a white line on edge

When exporting a frame as an image I will get a 2 pixel white line on a random edge of every image. It does not matter what size the frame is and what quality it is exported as (it’s even present as a vector). The only work around is to match the board background color to the frame color, which is not intuitive. Anyone have a solution to this?The image below showcases the issue on the exported jpg. 

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Robert Johnson
13 days ago
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Matt SteinruckBeginner
asked in Ask The Community
Downgrading to free plan

I have 1 personal board, not private, not a customized template, just a place where I’m keeping notes and persona planning. I upgraded to get high-res export, but no longer need that. If I dowgrade back to the free plan (which was fine for me), do I still have editable access to my board?

11
Eca
Mironeer
9 hours ago
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OchOchNew Here
asked in Ask The Community
Issues with OAuth 2.0 Authentication and CSRF Token Error in Miro App iFrame Integration

Hello Miro Community,I'm developing an app that runs within an iFrame on the Miro platform, and I'm encountering a persistent issue with authentication. Here's a summary of the problem:The app is integrated into Miro and runs within an iFrame. It uses the Miro REST API for functionality. When attempting to authenticate via OAuth, I receive a "CSRF token is not valid" error. This error occurs specifically within the iFrame context. The authentication process works fine when accessed directly in a separate browser tab.I've already attempted to set the SESSION_COOKIE_SAMESITE configuration to 'None' to allow cross-origin requests, but the issue persists.The core of the problem seems to be related to how the CSRF token is handled within the iFrame environment, as opposed to a regular browser context.Has anyone encountered a similar issue or can provide guidance on how to properly handle authentication and CSRF validation for a Miro app running in an iFrame?Any insights or solutions would b

0
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14 days ago
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Hayley ColesNew Here
asked in Ask The Community
Can I recall previous dot voting results on a miro board?

I ran a workshop earlier in the week and held three dot voting exercises on my Miro Board.I went into to review the board today and I can only see the dot voting results for the most recent exercise. Is there a way of me accessing the previous dot voting results?… 

2
Eca
Mironeer
14 days ago
X
xr_corganNew Here
asked in Ask The Community
Pricing

I reached out to Miro Sales, but have not heard back so asking the community- We are looking to collaborate with an outsource team that uses Miro for their production management. Both our team and the outsource team will be purchasing licenses independently through our respective firms. Specifically, the outsource team uses Business licenses, and we are considering either the Business or Enterprise licenses. Could you please clarify if it is possible for our teams to collaborate seamlessly on Miro given the different license types and if they are purchased separately (with different different invoices)?

1
Robert Johnson
14 days ago
Andreea Silvana
Andreea SilvanaNew Here
posted in Ask The Community
How can I edit Roadmap template color blocks?

 

2
ElvaMiro
Mironeer
10 days ago
F
Frances G GainNew Here
asked in Ask The Community
how to update invitations to appropriate time zone!

I am sign up to receive invites to Miro events/webinars/desk diaries etc, and they sound amazing and I am keen to attend - but then every event is on a USA time zone and at like midnight in London. Are the no events held during European office hours?? or am I just getting the wrong invites due to a location settings glich.I am on corporate package, and we do have a US office. but I cant figure out how to update or specify a location. any advice on this?Or should I just cancel event notifications?Thanks!

2
F
10 days ago
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cerowlineNew Here
asked in Ask The Community
Miro blocked by canvas 24 registration

Hi, since today my miro home in the app is blocked by the announcement of canvas 24 which means i can not open any boards. I have tried opening boards over links, which works, but every time I click the home button again I land on the canvas 24 announcement. I tried to register for the event because I thought maybe thats the trick but also did not work.. Any advice here? Screenshot when opening miro:  

7
Eca
Mironeer
7 days ago
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Oksana_BendyukovaNew Here
asked in Ask The Community
mail receipt problem

Hello! I am an administrator of a corporate account of an educational organisation, working under the ‘Educational’ tariff.We have problems with receiving emails from Miro. 1) when adding a new user to the corporate account (mail with *ru domain), he/she doesn't receive emails inviting him/her to the corporate account (from invites@notifications.miro.com).2) when trying to change the password to the user's account (mail with *ru domain), he does not receive emails from Miro with a link to change the password or a link to the instructions.I have already read all the instructions on the Miro website - nothing helps. I have written to technical support, but the letters have not been delivered. the problem is observed in the users of my whole team: 200+ peoplewhat to do? what is the reason?

1
Eca
Mironeer
14 days ago
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Yaroslav DayBeginner
asked in Ask The Community
Пропала информация miro с доски

Добрый день! Случилась такая ситуация, решил протестировать ссылку miro. Сначала долго делал проект… Короче зашел со своего второго аккаунта и вижу что ВСЁ нафиг стёрлось, остались лишь слайды которые делаются автоматом при создании проекта. Как вернуть данные?? При этом, до того как зашел 100% было всё как надо. 

3
Y
13 days ago
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JGoyaBeginner
asked in Ask The Community
Open Miro Board web link in Miro

I tend to be given a weblink to a Miro board, but I’d prefer to open the board within Miro app, but the search bar under the Boards tab doesn’t understand that I’m trying to use the link to open the board, not search for the link.Is there somewhere else I can input the link in the Miro app so it can open the tab, instead of needing to input into a web browser that just ends up opening the Miro app anyway?

4
J
14 days ago
R
Ralph SamuelBeginner
posted in Ask The Community
[KNOWN BUG] Hidden Frames become translucent when searching

Hi, I usually prepare multiple frames before classing and hide the contents in it. A few days unfortunately a student found a workaround for sneaking a peek:Simply using the search feature (e.g. CTRL-F) renders everything visible.I am not sure whether this behaviour has been there all along but it kind of renders the feature of hiding frames useless.Advice would be highly appreciated.RegardsRalph

3
Robert Johnson
2 days ago
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Matthew SmartNew Here
posted in Ask The Community
Blue dotted guidelines - can't remove from board

I’m newer to Miro, I have these blue dotted guidelines laying over my board. I can’t figure out how to turn them off? Help?How do I remove these blue lines above board? 

2
ElvaMiro
Mironeer
16 days ago
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Dawid LeszNew Here
asked in Ask The Community
Error 403 with Google Drive

When I try to add google drive I keep getting an error message 403. I’ve already tried deleting authentication in google account and miro but it didn’t help  

1
ElvaMiro
Mironeer
16 days ago
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Fanny Bergström BullerNew Here
asked in Ask The Community
Inviting guests in Miro - why do they always end up as members in my team?

I’m atm using Miro for free waiting for an upgrade to Miro Starter plan. Me and my collegue (that already uses Starter plan) experience that when we invite people to collaborate in our boards using the shared link they - without us doing anything - becomes members in our team and we get asked if we’re supposed to pay for them. Since I’m used to Mural where this never was an issue I’m confused about how I’m supposed to collaborate with guest editors in Miro. What am I doing wrong? 

1
Robert Johnson
15 days ago
Hanzala
HanzalaBeginner
posted in Ask The Community
impossible to get badges

Don’t know why it is hard for me to earn badges because i need more than a normal person

1
ElvaMiro
Mironeer
17 days ago
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Marianna1991New Here
asked in Ask The Community
Frame sidebar panel button missing

Open frames bar has gone to the left why so?im the owner and editor

5
Eca
Mironeer
7 days ago
Hanzala
HanzalaBeginner
posted in Ask The Community
My notes

notes problem 

1
M
Mironeer
17 days ago
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Galina KBeginner
posted in Ask The Community
Cannot join a new Team

Hello. Today, one of Miro members invited me to her Team (I’m using a free plan), but I couldn’t join it for some reason. What can the reason be?

2
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17 days ago
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Michal StonawskiNew Here
asked in Ask The Community
My Miro turns links to images

What is that option called? How to turn it off? How to turn it on? I had this option before - it turned itself on. And then disappear. I want to keep it, but I want to have control over it too. So, please help ;) Here is short video I recorded that showing the feature: https://streamable.com/gijti6  

1
ElvaMiro
Mironeer
17 days ago
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Marianna1New Here
asked in Ask The Community
frames

Frames moved to the right part 

1
ElvaMiro
Mironeer
17 days ago
Hanzala
HanzalaBeginner
asked in Ask The Community
Entry of 8 october community

Hi everyone do you know how to join Canvas ‘ 24 Community Referral challenge for a chance to win up $3,000 

1
Manouska J
Mironeer
17 days ago
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