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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,324 Topics
  • 24,477 Replies
7324 Topics
D
DanikaNew Here
asked in Ask The Community
miro app on m1 mac grey screen

hello, with the newest version of the app, i cannot login to the miro app anymore. i choose SSO an I get the grey screen. I can login over gmail, but after the login i can only go “back to login” and get a gray screen again. please help, the web surface is good enough for me.

2
Eca
Mironeer
3 days ago
E
Ezequiel MogliaNew Here
asked in Ask The Community
Export Org Chart out of Miro

I was able to create an “Org Chart” in Miro by importing a CSV file, thanks to the App “Org chart (BETA)”I want this (Miro) to be the default tool we use to track people, but all other tools we have in the company work based on CSV files.When I try to “Export to CSV(excel)” the Org Chart I get the error:errorI think this is the only feature that is needed to have the perfect tool.Thanks

3
Eca
Mironeer
3 days ago
V
Vladimir_SonneNew Here
asked in Ask The Community
Parenting objects one to another

Hello! I’m making a very big mindmap and i have pictures that i’m linking with a dashed line to some nodes in my mindmap. When i add new nodes all construction of mindmap slides a little and my pictures which was previously aligned to text moves away from it. How can i make pictures snap to mindmap nodes so they can move together?

1
Eca
Mironeer
3 days ago
M
mishabramNew Here
asked in Ask The Community
Billing

Hello!This week I was going to cancel my subscription, but before I did it, the system attempted to charge me $10 for the new period (which was last night). I’m not going to prolong my subscription and now I cannot cancel my subscription. What am I supposed to do? Thank you in advance!  

1
Eca
Mironeer
3 days ago
D
Ditlev BornebuschNew Here
asked in Ask The Community
Super/Sub-script text

Hi all, Is it possible to superscript numbers etc. in any way? I would like to write some formulas in a board using the text feature, but I don’t see any way to subscript or superscript text. Best,Ditlev

13
Eca
Mironeer
3 days ago
W
WSamBeginner
asked in Ask The Community
Being Billed for FREE Account

I am being billed for a free account and I can’t find any customer service number to call and get this resolved.Lesson learned: before I sign up for anything FREE I will make sure I speak to a live person at customer support.Has anyone else had this issue and how did you resolve it.Thank you, 

17
R
4 days ago
S
SouthworthMaryNew Here
posted in Ask The Community
Please look at dark mode solutions

I have to use Miro at my company. I use Dark Reader in Chrome. Whenever text is in edit mode it has horribly low contrast. I have to make edits and click out to see if they worked right and click back in to continue.  The background is also still bright white in Dark Reader. Please consider Dark Reader compatibility and a dark mode for the desktop app. Thank you. Until then, thanks for the migraines.

1
Eca
Mironeer
4 days ago
C
Caio ZanollaBeginner
posted in Ask The Community
[INVESTIGATING] iPad tablet app error: Board is too large

Account with no boardsInstalled Miro on my iPad pro A1584 running 16.7.8On the iPad Miro is unable to open, message is about board too large.

22
Eca
Mironeer
4 days ago
A
Alexander HolmströmNew Here
asked in Ask The Community
Working with custom templates

I have been using templates in a small scale for a while, creating personal custom templates.But I have some struggles how to scale this. How are you iterating on templates? When editing templates I see almost no board features at all. For example, Version history.How are you using custom templates when creating together, or creating new versions?I only really see one way to achieve this and that’s to have a creators board and do edits in this Board and replicate any latest updates into an actual template. Thanks for any tips on how you handle this

1
Eca
Mironeer
4 days ago
A
Ariadna SmirnovaNew Here
asked in Ask The Community
Russian Education plan account

Dear Miro Community & Team,I have an Education plan account and working with it is really amazing. Thank you for this opportunity!But i haven’t received any letters from you about the situation with closing and deleting account from Russia on 12th September 2024. I just read news and now I’m confused.Could you please explain one more time: will I be able to work with my dashboards after 12th of September? And if not, is there any another possibilities? Because my students love your service a lot.Thank you.

1
Eca
Mironeer
4 days ago
L
lemniskataNew Here
asked in Ask The Community
Access to the Miro

I know that Miro is leaving Russia, but what should I do with my profile if I registered on the platform via an email that I made in Russia, but I never used Miro on Russian territory? In this case, will the platform lose access?

1
Maria Pedone
Mironeer
4 days ago
K
Kyle CrawfordBeginner
posted in Ask The Community
[RESOLVED] Copy/Paste Formatting (Ctrl+Alt+C/V) no longer working?

Did the recent (probably 2-3 months back) shortcut changes remove the shortcuts for Copy/Paste formatting?  In the right-click context menu, the copy / paste formatting shortcuts show...but they don’t appear to work.Are these shortcuts no longer valid (and just haven’t been removed from the right click / context menu) or is there something weird going on with my browser (Chrome - I don’t see any conflicting shortcuts)? If these were removed, they should be brought back ASAP -- this was one of my key user adoption tools to get people into Miro, as its a pain (multiple clicks) in PowerPoint. 

13
Eca
Mironeer
4 days ago
B
bradwalcherBeginner
asked in Ask The Community
How do you remove borders around text in a concept map?

The web product adds borders around text using the concept/mind mapping template arbitrarily and I can’t find a way to remove the border. So out of 100 nodes on the map, there are about 5 that randomly have borders around them. Help!

7
Eca
Mironeer
4 days ago
C
CSMHNew Here
asked in Ask The Community
On free education plan but have been incorrectly charged

I’ve been receiving charges on my work purchasing card but am showing as being on a free education plan.I have been trying to contact Miro to ask how to resolve the charges but am not getting any response. Any advice would be gratefully received.Many thanks.

1
Robert Johnson
4 days ago
N
Nat T.New Here
asked in Ask The Community
Board issues

As you can see for some reason the  board refuses to register anything I write in the area. Even if I move to a different place that issue persists. What should I do?

4
Eca
Mironeer
4 days ago
T
Tomasz KozeraNew Here
asked in Ask The Community
can't save edited custom template

I’m exploring custom templates. I noticed that when I edit a template, all of the UI disappears. Here’s a simple template in edit mode:  When I change it, there’s no feedback about it being saved. So after several seconds I close the window. Then when I try to use the template it’s still using the initial template, rather than the one after my edits. What am I doing wrong?

1
Robert Johnson
4 days ago
T
Timo LenkNew Here
asked in Ask The Community
Copyright and permissions to publish materials created in Miro

Dear all,I have a specific question regarding copyright permissions to publish boards that I have created in Miro. Here is my case:I have used a Miro board as part of a scientific research project (dissertation) which I am about to publish as a book via the publisher SpringerNature. In order to document my research approach, I would like to include screenshots of the Miro board I created and used in the publication for illustration purposes. In an other thread in the Miro community it says that material which "users create in Miro is their property and they can use it for their benefit." (Here is the thread). However, this answer was written some years ago and it would be best to have an official source and/or signed permissions document proofing that the material in question is allowed to be published (Third-party permissions).Hence, I would like to ask the responsible department at Miro (e. g. Legal) for permission to use the above mentioned screenshots in my publication. I could sen

2
T
5 days ago
D
Débora MoninBeginner
posted in Ask The Community
Display text when running mouse over

Hi, I would like to know if it’s possible to add extra text on another text and show it only when you run your mouse over it, a bit like alt text. It’s mostly to avoid having too much on the Miro board.  I hope it’s clear enough and thanks in advance!

3
Eca
Mironeer
5 days ago
A
Andrew CheuNew Here
posted in Ask The Community
Another Request for Video Capabilities in 2024

VIDEO PLEASEWe desperately need the capability to locally upload a video file whether mp4 or mov and playback on the boards.Most of our presentations contain animations for both traditional Arch Viz as well as animated diagrams and interactive video. We love the ability to use the boards as slides in presentation mode, but typically we will have to migrate to Powerpoint, Figma, or even Mural because Miro does not have this feature. Mural being a similar online whiteboard collaboration tool allows you to drop any mp4 file up to over 50 mb. This is extremely useful when we are redlining and reviewing work from animators in addition to still renders.It would be great to show to clients and our other internal teams that Miro can be a solution at all phases of a project and not just for static collaboration.

1
Eca
Mironeer
5 days ago
Vlada
Mironeer
VladaMironeer
posted in Ask The Community
How to place a video on a Miro board

Hey there!Looking for a way to place a video on a Miro board? You can upload the video to a video-sharing platform (YouTube, Vimeo, etc.) and simply paste the video link on a board using the shortcuts Ctrl/Cmd+C/Ctrl/Cmd+V. The media will be displayed right on the board!  Please keep in mind that the visual preview is only shown if the source service settings allow it: private videos are not displayed on Miro boards but you can go to the video source.

30
Eca
Mironeer
5 days ago
M
Michael OberhauserNew Here
asked in Ask The Community
How do I help my colleagues get set up?

I recently purchased the Starter Plan for my team. One person on the team was already using Miro, so getting her set up was easy. However, when I sent invitations to my other team members, they had to create accounts for themselves. When my boss created her account, she wasn’t able to see that she was connected to our Starter Plan at all. What are the steps for getting everyone set up? I’m having trouble finding them in the many, many FAQs on Miro!

1
Eca
Mironeer
5 days ago
U.A.Kopitina
U.A.KopitinaBeginner
asked in Ask The Community
How to fix "Please authorize your OneDrive account"

A few days ago it worked ok, thought I often had to unlock OneDrive and to reopen Miro.But now Miro still asks for authorization even when OneDrive unlocked.I tried to reinstall and reconnect OneDrive in Miro profile settings, but it doesn’t help :(I can see the list of files, but cant upload them or open “Personal vault”   

3
Eca
Mironeer
5 days ago
K
Kevin ErnstNew Here
posted in Ask The Community
How can I delete my account

Hello.I created  a new miro account using my work email address today.  I wanted to try out miro for work.I believe our company actually has bought the software so how can I delete my personal account so that I can recreate a new account for work using the same email address?I only created the account today so I do not have anything that needs to be saved.

22
Robert Johnson
5 days ago
S
Slawek DejnekaNew Here
asked in Ask The Community
How to NOT share all boards with the external users

Hi,We are on a Starter plan and we have noticed that if we share a single board with the external users, those users can see all boards in the team rather than just the board that was initially shared with them.Is there a way to stop it give the current Plan we are on? That is very insecure as those users have access so many information.Thanks,Slawek

3
Eca
Mironeer
5 days ago
D
DruNew Here
posted in Ask The Community
How to set default line type as curved

Its so painful to add a sticky and then change the line type from angular to curved, how do is et all line types as curved so any new sticky creates a curved line

14
Eca
Mironeer
5 days ago
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