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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,461 Topics
  • 25,046 Replies
7461 Topics
Robert Johnson
Robert JohnsonVolunteer Community Moderator
posted in Ask The Community
[RESOLVED] Miro either not loading or VERY slow and not showing all of my teams in my dashboard

As of 9:00 AM CST (UTC-6), Miro appears to be experiencing issues. What I am seeing:Miro either does not load at all and times out (I get a 502 Bad Gateway error) If it does finally load, some (or all) of my teams are not present in my dashboard Boards aren’t always loading (some just show the Miro logo spinning).I have opened a help desk ticket with Miro.There are no updates yet on https://status.miro.com/Anyone experiencing issues?

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3 years ago
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James BaileyBeginner
posted in Ask The Community
Import from Lucidchart?

Is there a way to easily import a diagram (flow chart) from Lucid chart to Miro? All the seemingly relevant options I see where export (Lucid) and import (Miro) match are for single layer images. I have a pretty complicated diagram in Lucid that I need in Miro and don’t want to have to recreate it from scratch. 

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1 year ago
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ue7Beginner
asked in Ask The Community
[RESOLVED] Duplication issue for mindmaps

I tried to duplicate the mindmap I had. The goal was to get two people to work on two mindmaps at the same time.However the copy version appears to be a static object that doesn’t allow branching out. That is no “plus signs”What’s wrong here?Also, is there a way to get two central nodes for a mindmap?

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4 years ago
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Maya OrzechowskaNew Here
posted in Ask The Community
How do I avoid joining a team and make a board? My personal email is associated with my old job

Hello,My personal email and miro account still seem associated with a job I quit and when I open or log into miro I’m now blocked with a pop up that asks me to rejoin the teams at that office. There does not seem to be away to close out of the pop up or avoid it.I get this pop up when people send links to new miro boards and even when i log into miro using my account in incognito windows. The only options i seem to have are closing miro or requesting team access (these only show teams at my old office not the new ones I’m being invited to). I’d like to use this service for other collaborations but this legacy memory is making it impossible.Please help!!!

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4 months ago
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JustinYoungBeginner
posted in Ask The Community
Text box: outline shape button not appearing on menu

When adding a text box, with the text box selected, I have the option to set background colour and opacity, however the option to set border colour is not present as I have seen in tutorials explaining this function.

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1 year ago
Rahul Sharma
Rahul SharmaBeginner
posted in Ask The Community
[RESOVED] The "Mark as Read" for the latest update in What's New doesn't update

Since the March 4 update, I click on “Mark as all read”, but annoyingly the number stays.Here’s the screenshot for clarity: Under what’s new, it will show 1 item unread.So, even though I have clicked on Mark all as read, I go back to the boards and it pops back up.

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3 years ago
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Aaa BbbBeginner
posted in Ask The Community
Problem with writing

Hey, the problem occurred today when I was using miro. The text that I am writing on the board just disappears but when I zoom in it appears again.  I didn’t have that problem a few hours ago but now it’s just impossible to use the board :(  Can you fix this bug please?  the problem is the same using website and app

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6 months ago
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Simon ThompsonBeginner
posted in Ask The Community
[RESOLVED] JIRA Cards no link to settings

Installed JIRA Cards app / integration.  documentation and video suggests i click on the link to access the settings that are needed to be entered on the JIAR side.  The Jira Cards app is displayed but when i click on it it lists its s installed by myself - the words “JIAR CARDS” is not a click able link and therefore i can not access the settings needed to configure the other end ???I have a Team subscription.Jira is server version (although dont get that far) 

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3 years ago
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Komal AgrawalNew Here
posted in Ask The Community
[RESOLVED] Miro Sketch plugin not working

Since yesterday the plugin isn’t working. I don’t get any errors. When I click on sync all artboards, or sync selected artboards, nothing happens. I never get to the stage to choose a miro board to sync with. I have tried reinstalling the miro plugin and tried logging out and logging in on miro plugin in sketch, and miro account on web and mac app. Same issue with existing sketch files, or new sketch file. Any help is appreciated. Thank you.

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Julie Sun
4 years ago
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SohkkaNew Here
posted in Ask The Community
Cant logout Google Account from Miro Desktop app

I logged in by mistake with another google account instead of my main account, so i logged out from that account but when i press log in to use my main account, it logs in in the wrong account, doesnt give me the option to choose the google account which i wanna log in. I tried uninstalling the app and clearing the windows registry but when i reinstall the app and press log in with google still auto log me in with the old account

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5 months ago
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jzhpranaBeginner
posted in Ask The Community
[FIX IN PROGRESS] "Incorrect URL" error when embedding a Wordwall

Hello,I can’t Embed an HTML link from WordWall site. When I do it the follow error appears:"Sorry, it looks like the URL that you are using is incorrect. Please check the URL for typos and try again"Can you tell me what's going on? Some weeks ago everything was OK.Thank you. 

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Mironeer
7 days ago
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Alexander VinogradovBeginner
asked in Ask The Community
Copy & paste not working

I copy image from Photoshop and it appears in Miro. Now i want to copy it back but Ctrl+C do not copy image back to clipboard. Its very hard for concept artist use Miro as reference board/mood board tool because its hard to copy content back from it to professional software.

22
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2 years ago
Andrea Angie Fickova
Andrea Angie FickovaNew Here
posted in Ask The Community
[RESOLVED] I have problem with Jira cards estimation - I can't choose the Jira board

I imported Jira cards into Miro and I would like to estimate them. After I selected the area of cards, the Miro wants me to “Choose Jira board” and doesn’t show options and it’s not possible to write it down manually. However estimation of any other object (stickies) is possible without no problem, however this is not what I want… Is it the software bug or my mistake? I was also checking settings but there’s not much for me to do.I was googling and haven’t found a solution.

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1 year ago
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MarianaBeginner
posted in Ask The Community
[RESOLVED] Screen Sharing and Video Chat are not working

Hello! I am preparing a workshop to be conducted by Miro. One of the essential features for conducting it will be Screen Sharing feature, where participants can follow my screen. I've used it several times and it worked perfectly, but today when I clicked my entire screen was frozen and I had to reload the board. I cannot use the function, nor does the Start button appear on the screen. Is this problem happening to anyone else? Is there any solution? Other people on my team tested and had the same problem. Thank you!

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Marina
Mironeer
4 years ago
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MarkHewittBeginner
posted in Ask The Community
[Resolved] Connecting lines over swimlanes immediately disappear

This has just started happening - created a swimlane diagram and added a bunch of objects all interconnected just fine. Returned to it later and suddenly any time I tried to drag in a connecting line between two objects it immediately disappears. Only happens over the swimlanes. Swimlane diagram isn’t locked, cell resize auto or manual doesn’t make a difference. It still works to create a separate connecting line from scratch or duplication and drag it into place but obviously this is very slow. Any suggestions?Edit: Tested in both Chrome and Edge, and with a cloned swimlane diagram, a new one created from a template or as an object from the Diagramming menu, it happens in all cases.

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6 months ago
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Xinyi WuBeginner
asked in Ask The Community
Select mode always change to drag board instead of select

cannot select multiple objects following the instructions.

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K
2 years ago
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ColletteNew Here
asked in Ask The Community
Missing timer

There is no timer on my miro board and I would like to know how to set it up for a workshop.

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Robert Johnson
3 years ago
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Daniela FerreiraNew Here
posted in Ask The Community
[RESOLVED] Can't open or save my web whiteboard

I created a free board on Web White Board by Miro and the 24h have passed so it's locked. I already tried signing in and signing up to a new account, and i still can't access it i get the message: "Hmm, that didn’t workThat page can’t be reached, but if you double-check it,we’re happy to try again."My Board link is: https://webwhiteboard.com/board/sXClE4dZ4szHTHLv2HKOTPaAexWx9nZc/ 

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7 months ago
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Kevin ErnstNew Here
posted in Ask The Community
How can I delete my account

Hello.I created  a new miro account using my work email address today.  I wanted to try out miro for work.I believe our company actually has bought the software so how can I delete my personal account so that I can recreate a new account for work using the same email address?I only created the account today so I do not have anything that needs to be saved.

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Robert Johnson
1 month ago
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AlanBeginner
asked in Ask The Community
Confused over licensing in Consulting Plan/Free Plan

Hi, maybe I need more coffee but i’m struggling to understand the pricing system here… I’m a consultant, CRO and copywriting. Typically I’ll have a single client on the go, sometimes two. Rarely three. Right now i use a project management plugin (WPProject) for Wordpress in a subdomain, for collaboration, file sharing and such, and that let’s me keep different clients away from each other. I understand the Consultant plan does the same or similar. Where I’m confused is the whole user thing. What exactly does “1+” mean? One plus what? I can have more than one? I can’t have more than.. me? So how do I consult? One client? One plus client..? What? So there’s me, that’s $15, but if I have a client, which would seem the point of a consultant plan, is that another $15? Or is one (plus?) client included? With my current system I can assign a client the role of ‘Client’. Easy. Clients can comment and stuff but have limited rights.  I’m trying to figure out if I’d actually have to pay twice, fo

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4 years ago
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TRSActive Contributor
posted in Ask The Community
[RESOLVED] Images Never Finish Loading

The loading of my Miro boards has gone to crap over the last few weeks.  Has anything changed on Miro's end?  Is there anything we can do to improve performance?We are heavy picture users.  Many of the jpegs on our board just show a gray box with the blue loading circle, but they never finish loading.I’m on Windows 10 with the latest updates.  I have tried Chrome, Firefox, and the Miro standalone app.  They are all performing poorly.

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Mironeer
2 years ago
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VishakaNew Here
posted in Ask The Community
[RESOLVED] Images break when exporting to PDF

Hi, I’ve been trying to export my artboard as a PDF and all the images I had in the artboard are showing up as broken links. See the image attached for reference. On Miro (web version) the images are fine, but this happens only when I’m exporting to PDF, its fine when I export to jpg but the resolution is not what I want. I am using a pro account so this shouldn’t be happening. PLEASE HELP!      

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mlanders
4 years ago
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AladeenBeginner
posted in Ask The Community
I want to wheel zoom in smaller steps, how?

Now when I zoom into project (when editing) by using mouse wheel I get jump between 51% and 143%, this makes it unusable. I need to zoom with more steps in between the 51 and 143 percent. How to configure these steps of zoom?

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7 months ago
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HalNew Here
posted in Ask The Community
How do I insert a simple checkbox toggle for task lists?

I would like to be able to scatter check boxes (or some other form of to-do list toggle) around my mind map.   I have found icons that look like checked boxes, but I can’t seem to find an interactive way to check things off by clicking.

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Shayne Smart
3 months ago
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CSMiroNew Here
posted in Ask The Community
"Comments" changed in design

I am using Miro for a research study. Today my template has changed the design of all the comments. The comments now look bigger and circular, now also with a “C” text. The colours have also changed. Unfortunately these now cover the text of some items and disturbs my study design. Does anyone know how to revert back to the original comment design? 

21
C
3 months ago
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