Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,762 Topics
  • 22,828 Replies

6762 Topics

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James BaileyBeginner
posted in Ask The Community

Import from Lucidchart?

Is there a way to easily import a diagram (flow chart) from Lucid chart to Miro? All the seemingly relevant options I see where export (Lucid) and import (Miro) match are for single layer images. I have a pretty complicated diagram in Lucid that I need in Miro and don’t want to have to recreate it from scratch. 

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11 months ago
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Aaa BbbBeginner
posted in Ask The Community

Problem with writing

Hey, the problem occurred today when I was using miro. The text that I am writing on the board just disappears but when I zoom in it appears again.  I didn’t have that problem a few hours ago but now it’s just impossible to use the board :(  Can you fix this bug please?  the problem is the same using website and app

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1 month ago
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SohkkaNew Here
posted in Ask The Community

Cant logout Google Account from Miro Desktop app

I logged in by mistake with another google account instead of my main account, so i logged out from that account but when i press log in to use my main account, it logs in in the wrong account, doesnt give me the option to choose the google account which i wanna log in. I tried uninstalling the app and clearing the windows registry but when i reinstall the app and press log in with google still auto log me in with the old account

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26 days ago
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Alexander VinogradovBeginner
asked in Ask The Community

Copy & paste not working

I copy image from Photoshop and it appears in Miro. Now i want to copy it back but Ctrl+C do not copy image back to clipboard. Its very hard for concept artist use Miro as reference board/mood board tool because its hard to copy content back from it to professional software.

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A
1 year ago
Andrea Angie Fickova
Andrea Angie FickovaNew Here
posted in Ask The Community

[RESOLVED] I have problem with Jira cards estimation - I can't choose the Jira board

I imported Jira cards into Miro and I would like to estimate them. After I selected the area of cards, the Miro wants me to “Choose Jira board” and doesn’t show options and it’s not possible to write it down manually. However estimation of any other object (stickies) is possible without no problem, however this is not what I want… Is it the software bug or my mistake? I was also checking settings but there’s not much for me to do.I was googling and haven’t found a solution.

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J
1 year ago
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Ancient_LukeBeginner
posted in Ask The Community

[SOLVED] Objects are automatically grouping when placed together and cannot be ungrouped

This problem just started recently, but when i have two separate objects and want to move them so that they overlap, they will automatically group together. I then can’t adjust anything about either object individually. Have I switched some setting that causes this?

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Max Harper
5 days ago
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MarianaBeginner
posted in Ask The Community

[RESOLVED] Screen Sharing and Video Chat are not working

Hello! I am preparing a workshop to be conducted by Miro. One of the essential features for conducting it will be Screen Sharing feature, where participants can follow my screen. I've used it several times and it worked perfectly, but today when I clicked my entire screen was frozen and I had to reload the board. I cannot use the function, nor does the Start button appear on the screen. Is this problem happening to anyone else? Is there any solution? Other people on my team tested and had the same problem. Thank you!

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Marina
Mironeer
4 years ago
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MarkHewittBeginner
posted in Ask The Community

[Resolved] Connecting lines over swimlanes immediately disappear

This has just started happening - created a swimlane diagram and added a bunch of objects all interconnected just fine. Returned to it later and suddenly any time I tried to drag in a connecting line between two objects it immediately disappears. Only happens over the swimlanes. Swimlane diagram isn’t locked, cell resize auto or manual doesn’t make a difference. It still works to create a separate connecting line from scratch or duplication and drag it into place but obviously this is very slow. Any suggestions?Edit: Tested in both Chrome and Edge, and with a cloned swimlane diagram, a new one created from a template or as an object from the Diagramming menu, it happens in all cases.

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M
1 month ago
Vlada
Mironeer
VladaMironeer
posted in Ask The Community

How to place a video on a Miro board

Hey there!Looking for a way to place a video on a Miro board? You can upload the video to a video-sharing platform (YouTube, Vimeo, etc.) and simply paste the video link on a board using the shortcuts Ctrl/Cmd+C/Ctrl/Cmd+V. The media will be displayed right on the board!  Please keep in mind that the visual preview is only shown if the source service settings allow it: private videos are not displayed on Miro boards but you can go to the video source.

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29 days ago
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Xinyi WuBeginner
asked in Ask The Community

Select mode always change to drag board instead of select

cannot select multiple objects following the instructions.

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K
2 years ago
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ColletteNew Here
asked in Ask The Community

Missing timer

There is no timer on my miro board and I would like to know how to set it up for a workshop.

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Robert Johnson
3 years ago
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Daniela FerreiraNew Here
posted in Ask The Community

[RESOLVED] Can't open or save my web whiteboard

I created a free board on Web White Board by Miro and the 24h have passed so it's locked. I already tried signing in and signing up to a new account, and i still can't access it i get the message: "Hmm, that didn’t workThat page can’t be reached, but if you double-check it,we’re happy to try again."My Board link is: https://webwhiteboard.com/board/sXClE4dZ4szHTHLv2HKOTPaAexWx9nZc/ 

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3 months ago
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jzhpranaBeginner
posted in Ask The Community

[KNOWN BUG] "Incorrect URL" error when embedding a Wordwall

Hello,I can’t Embed an HTML link from WordWall site. When I do it the follow error appears:"Sorry, it looks like the URL that you are using is incorrect. Please check the URL for typos and try again"Can you tell me what's going on? Some weeks ago everything was OK.Thank you. 

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Robert Johnson
1 year ago
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ewanBeginner
posted in Ask The Community

Miro Board frozen on black screen

Hi All, I have been through the previous posts on this fault, black screen, and tried the solutions but no joy.  - restarted laptop - tried another device (mobile) - downloaded the Miro App  - I can’t copy and paste content to another board becuas I can’t see the content to copy itThe black screen is on both my laptop and phone. I have the paid version.My only thought is a guest has jumped on and done something (!) or there is too much data on the Board? Any help would be much apprecaited as this is client work and is looking bad n me as I introduced them to Miro. Thanks in advance, Ewan  Update - now no Boards are opening for me. They are freezing on a white window with just a couple of frames showing but no content. It is trying to open but stuck. My laptop did updates today but this should not effect my mobile phone opening the Miro Boards.

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2 years ago
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AlanBeginner
asked in Ask The Community

Confused over licensing in Consulting Plan/Free Plan

Hi, maybe I need more coffee but i’m struggling to understand the pricing system here… I’m a consultant, CRO and copywriting. Typically I’ll have a single client on the go, sometimes two. Rarely three. Right now i use a project management plugin (WPProject) for Wordpress in a subdomain, for collaboration, file sharing and such, and that let’s me keep different clients away from each other. I understand the Consultant plan does the same or similar. Where I’m confused is the whole user thing. What exactly does “1+” mean? One plus what? I can have more than one? I can’t have more than.. me? So how do I consult? One client? One plus client..? What? So there’s me, that’s $15, but if I have a client, which would seem the point of a consultant plan, is that another $15? Or is one (plus?) client included? With my current system I can assign a client the role of ‘Client’. Easy. Clients can comment and stuff but have limited rights.  I’m trying to figure out if I’d actually have to pay twice, fo

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3 years ago
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TRSActive Contributor
posted in Ask The Community

[RESOLVED] Images Never Finish Loading

The loading of my Miro boards has gone to crap over the last few weeks.  Has anything changed on Miro's end?  Is there anything we can do to improve performance?We are heavy picture users.  Many of the jpegs on our board just show a gray box with the blue loading circle, but they never finish loading.I’m on Windows 10 with the latest updates.  I have tried Chrome, Firefox, and the Miro standalone app.  They are all performing poorly.

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Mironeer
2 years ago
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VishakaNew Here
posted in Ask The Community

[RESOLVED] Images break when exporting to PDF

Hi, I’ve been trying to export my artboard as a PDF and all the images I had in the artboard are showing up as broken links. See the image attached for reference. On Miro (web version) the images are fine, but this happens only when I’m exporting to PDF, its fine when I export to jpg but the resolution is not what I want. I am using a pro account so this shouldn’t be happening. PLEASE HELP!      

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mlanders
3 years ago
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AladeenBeginner
posted in Ask The Community

I want to wheel zoom in smaller steps, how?

Now when I zoom into project (when editing) by using mouse wheel I get jump between 51% and 143%, this makes it unusable. I need to zoom with more steps in between the 51 and 143 percent. How to configure these steps of zoom?

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2 months ago
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UXBrianBeginner
posted in Ask The Community

Noun Project Failing

New to Miro.  I installed the Noun Project App but when I search for icons I get the message “Something went wrong”.  I’m using the desktop version. I’m creating some best practices and would really like to use icons from here if possible.

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Marina
Mironeer
3 years ago
Jörg Oyen
Jörg OyenBeginner
posted in Ask The Community

Activating BETA features

Where can I see if the beta functions can be activated for my browser / desktop Miro versions?Via the menu item Help I get the info 0.70 ... 

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9 months ago
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Matthijs van MulligenBeginner
posted in Ask The Community

[RESOLVED] Bad Gateway 502

In preperation of a workshop this morning (as we speak) we cannot load the Boards. Some users cannot open the boards, others view the board after refreshing it about 4 times or more. Anyone facing similar issues? Is it network-based? Miro-based?  Anyone knows the remedy? Cheers,  Matthijs 

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Marina
Mironeer
3 years ago
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PaoloBeginner
posted in Ask The Community

Mouse navigation not working properly on ipad

Is anyone else experiencing problems with the mouse support on iPad?I am mainly referring to the zoom function that should work with the mouse wheel. On my iPad Pro 12.9” 3rd generation and a Logitech MX Anywhere 2 I am not able to make it work.Any suggestion on how to fix it or anyone with the same issue?  

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4 months ago
Stephanie Postma
Stephanie PostmaBeginner
posted in Ask The Community

[RESOLVED] Miro log in screen in Zoom

I’ve installed, uninstalled, and reinstalled the MIRO app for ZOOM several times.  I click the Miro app while in ZOOM and a blank screen loads.  I’ve never been able to get to a Miro log in screen (I have a Miro consultant plan account) or a Miro board that someone else is sharing while in ZOOM.  Seeking trouble shooting suggestions.  Thank you

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S
1 year ago
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TRSActive Contributor
posted in Ask The Community

Export Selected Frames to PDF

It would be really nice if I could select the frames I want to export to PDF rather than having to export the whole board and then delete the frames I don’t want.

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Robert Johnson
2 months ago
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Maxime DelavergneBeginner
asked in Ask The Community

Copy / Paste from / to outside of Miro

Hello, First, the FAQ states that when copying cells from a spreadsheet and pasting in Miro, each cell should appear as a individual post-it. It does not. As far as I am concerned, I get a single text box with each cell becoming a line of text. Also, it seems impossible to simply select a few post-its and paste their content as a list / multiple cells in a word document / spreadsheet. While Miro is integrated in lots of other tools and this is great, not supporting this seemingly simple feature is a terrible waste of time (Mural supports it for example). So, am I doing things wrong or is it really not possible? (And don’t tell me that I need to export a CSV file, please…  ) Thanks in advance for the support Regards, Maxime

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R
8 months ago
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