[FAQ] Everything You Need to Know About Miro Online Community

  • 12 January 2020
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I’m new here, where should I get started? 

Happy to have you a part of the Miro Online Community! The best way to get started is to first look at our Miro Community Guidelines here and then, of course, introduce yourself here! Everyone is excited to meet you and give you a warm welcome. :hugging:

 

How can I update my Community Profile and Settings?

:bulb:Some fun interesting stats to share: Community users with profile photos tend to receive 2X as many replies as users without photos. 

With that knowledge make sure that you’ve added as much information to your profile by following these steps:

1. Click your avatar to the top right of the page next to the Create topic button 

2. Choose My profile to access your profile

3. Click the button Edit profile

From there you’ll be able to add your profile picture. We do love a good cartoon character but let’s try and use your actual photo. We think you’re gorgeous!

Be sure to add your Job Title, Company, City, Country, Favourite Miro Feature, your Forum Signature, and your LinkedIn profile. Make sure you save all changes. 

:warning:  Note: You can’t change your username after the registration. If you need to change it, please reach out to @Marina via the Private Messages.

 

If you click on the link next to My profile you will see Settings. This is where you’ll be able to adjust your notifications and other preferences. 

 

How do I navigate around this forum?

There’s a lot to see and do here which is great but it can get a little confusing. Here are a few ways to help you navigate around this site (we will keep this updated). 

We have all content broken up into easy to navigate CategoriesSubcategories Topics. 

:bulb:  Pro tip: If you ever get lost just click the links up top to find your way back home

 

What are the different types of topics?

 

Question

Many people come here to get help with a problem or to find a better way to do something in Miro. Questions are ideal for those situations. You should ask a question and wait for others to submit answers. Then, when you get an answer that works for you, you can accept that answer as “best answer”. Community Managers and Moderators can also mark answers as “best answer”.

Conversation

Sometimes you’re just wanting to start a conversation with other users. Get your thoughts out and have other Miro users collaborate with you. In this case, you’ll need to choose Conversation to get the discussion started. 

Idea

When you have an idea, a feature request or suggestion for improvement of Miro you should use Idea. Make sure you’re using this mostly in the Wish List subcategory.

Miro Boards

If you’re wanting to share your Miro Boards with the community we make it incredibly easy! All you have to do is start a conversation, choose Embed media in the Description field and paste the Miro board URL. Feel free to add information about what we’re seeing.

 

:zap:Remember: Please do not share private information on the board and make sure that your board is able to be viewed by all but changing the share settings to “View Only”

 

Articles

Long-form blog-like content, such as case studies or how-to-content will be classified as an article. Currently, only Miro Community Managers, Miro Employees, and Miro Community Moderators are able to post articles. 
 

Now that I know the different types of content, how do I create my own?

:bulb:  Reminder: Remember to use the search function to see if your questions are already being discussed or if there is already an existing conversation.

Find the right place for your question or conversation. There will be descriptions of all categories and subcategories at the top of the page.

Once you’re in the correct category and then subcategory, you can simply click on the Create topic button next to your avatar.

Choose what type of content you’re going to post. Decide if your topic is a question, conversation, or idea. A conversation is a normal discussion topic. 

Create a title. Now you will have to define a title for your topic - choose a title that is short but descriptive. It should summarize what your topic is about: include the name of the product or the service, if applicable. This way other users can see directly if they are able to help you.

Describe what your topic is about. Describe your issue as detailed as possible. Other users can help you better when they know what you are trying to do (and where you do not get any further). 

:bulb:  Pro tip: You can also add images and videos to your question.

Add Tags. If possible, add tags which are describing your topic in keywords. This will help other users to find your topic a lot quicker.

 

What do I do if I need to edit / delete my own post?

If you made a mistake while writing your post (don’t worry it happens :wink:), or if you simply want to add more information, then you can do this by following these steps:

  • Please go to the post which you would like to change
  • Hover your mouse over the three dots on the right bottom corner
  • Click on Edit:

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:warning:  Note: You can’t delete community posts. If you need to delete smth, please reach out to @Marina via the Private Messages.

 

How do I subscribe or unsubscribe from Topics and Subcategories

Each time that you start a new topic of conversation you will automatically be notified via email when that topic receives a reply. 

:bulb:  Pro tip: You can change any of these notification settings by clicking on your avatar at the top right-hand side of the page and then clicking on Settings.

 

Let’s say that you want to subscribe to a Subcategory to make sure you don’t miss out on any new topics added. You can open the Subcategory and then you’ll see a button that says Subscribe:

 

To unsubscribe from the Subcategory you will need to just click the same button that now says Unsubscribe.

To subscribe to a particular topic within the Subcategory you will need to click the star icon at the bottom of the post that says Subscribe. Once you click it will turn blue to let you know that you are now subscribed.

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To unsubscribe you’ll just click that same Subscribe button and it will then turn grey to let you know that you are no longer subscribed.

 

:bulb:  We will be improving this FAQ based on what you are looking for, so stay tuned! And feel free to suggest your topics to highlight in this forum :wink:


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