Unanswered questions

When I paste text from outside Miro into a dashbaord, Miro usually asks for converting that text into a document for better readability (or something similar). Last time I pasted text, Miro prompted the usual conversion question, and I selected no. By mistake though, I also clicked “Do not show this again”.How do I bring that question back?Or, is there another way to achieve the same result? If I ask sidekick to convert to a doc, it also rewrite the pasted text. Interesting functionality, not what I’m looking for right now.Thanks anyone for helping!

Hi All…I’m relatively new to miro, I’ve been invited to collab on a board & I’m finding it a very useful daily tool… However, because I was invited to use a board I can’t seem to create my own. The person I’m collaborating with has 3 boards, will this be restricting me to create a board of my own?I’ve been looking around but I can’t seem to find a solution to just collaborating on the one board & then creating my own… Would it be down to the settings of the owner of the board I was invited too? Can anyone help?

Dear community,I am desperate for help. For my master thesis I kept all my thought and notes on a very huge miro board within my educational account. I went on maternity leave before finishing my thesis and when I reopened my board again after a bit more than a year I found almost all the content gone (see screenshot). I am obviously desperate to get my months of work back. Since my board is locked I reapplied for my educational subscription (3 weeks ago) but haven’t heard back yet. (But I have the problem also on another account on a free plan). I also contacted the Miro Support team (sorry for not respecting the request to not double post!) but I haven’t heard back also and I am on a tight timeline.My idea now would be to pay for an upgrade and to then try to recover my data. BUT I also read that history doesn’t go back that far and in my case it has been like 17 months or so. Should I give it a shot anyway or do you have any other idea? I didn’t try much other things yet, because I

I created a chart that looks like a progress bar. I cannot edit it to change the progress, and I cannot find the same type of chart under the chart category. Double clicking does not work either. There is not edit option when right clicking.  

Dear Miro Team, I hope this message finds you well.My name is Kate, and I am an English tutor based in Ukraine. I am writing regarding to a subscribtion upgrade. Recently I have learned about an opportunity of free access to one of Miro’s subscription plans, as part of your valuable support and refunds for advance payments . If this opportunity is still available, I’d be grateful for your guidance on how to apply. Thank you for supporting educators from Ukraine. Best regards,Kate

Finding it incredibly frustrating that our access to boards was shut off without notice. All we were told was that our subscription was renewing, but it apparently didn’t go through, and the sales team is completely ignoring us, which is the only way to get our renewal through. It has caused major issues for our teams. The timing could not have been worse. Our design team prefers a different program, and after this experience I think we’ll have to switch because this has just been unacceptable.

Currently having an issue with the Miro planner and Jira integration where it will not load/connect to our Jira instance. It has been working fine and just recently I went to update and I get a failed to load or a failed to retrieve data error.Is anyone else encountering this? I have tested on and off our VPN and tried a new board and still get the same errors.When trying to update the data in the planner When trying to point to a board in Jira 

I want to create a Miro board but my email address is associated with the account of an organisation/team I am not part of (they have invited me to their boards in the past). How do I make my own account?I have looked at other answers which suggested the organisation could unlink my email, but they said I am not part of their team so they are not sure what to do. 

I have a retro template board in Miro that includes an 'Action button' which generates themes from sticky notes. The button works as intended for me. However, when my teammates duplicate the template to use it for their teams, they encounter either: (1) the action button is greyed out and marked 'Unconfigured,' or (2) the button is clickable but does nothing. Oddly, for a few teammates, duplicating the board works and the button functions correctly.Has anyone experienced this inconsistent behavior with action buttons in duplicated boards, or does anyone know how to ensure the action button works consistently for everyone? Any suggestions or troubleshooting advice would be appreciated.

Hello, I set up a free Miro account before Christmas. I have just logged in for the first time since creating the account and another board has appeared. This board was created by a former member of staff back in 2024. Don’t know how its been linked to my account and I can’t delete it as I am not the board creator. Any ideas how it can be removed?Thank you in advance.  

Hello,I would like to register for an Education Plan. However, I’m a self-employed Online English and Spanish Teacher and I don’t have any educational email. I would really appreciate if you help me get this plan.

The problem I'm having is that the timeline disappears when I press Hangul after creating it.If you press Back and turn on the board again, the timeline does not disappear.If you create a new timeline and use Hangul again, it will disappear again.I've tried every attempt to do it on Miro, but it doesn't work, so I'm looking for help here. Here's what I've done.1. Clear Edge Cache Files2. Log out and log in again3. Replicate the board and enter and write Korean on the timeline  

Dear Miro Team,My name is Karyna and I am an English teacher. I've heard that Ukrainians can get a free subscription to your board. Could you tell me, please, if it is still possible? Thank you in advance. 

I have imported some SVGs ans saved them as a shape pack. When I pull one onto the board, it places the text underneath the image. I’d like the text to be displayed in the middle/center horizontallt/vertically as a default. I can’t even manually change the location of the text. Please advise on how this might be achieved.

why doesnt the copy and sync option doesn’t show up?how do i get tech support for it?

Hi, the feature to “autofit” my timeline is greyout, any idea how to activate it? Any idea is welcome, thanks! 

Dear Miro Support Team,My name is Yana, and I am an English teacher based in Ukraine.Due to the ongoing war, educators here continue teaching under extremely challenging circumstances while facing significant financial limitations. Interactive tools like Miro would greatly support my work by helping me create engaging and well-structured lessons for students who need stability and motivation.Unfortunately, I work as a private tutor, supporting learners of different ages, and therefore I am not eligible to apply for the Educator Program you offer. Despite this, my work is focused on education and meaningful learning during these difficult times.I would be grateful if you could let me know whether free or discounted access to Miro is available for educators affected by the war. Your support would make a meaningful difference in continuing quality education.Thank you for your time and for supporting teachers worldwide.Warm regards,Yana

I received an email from this address. Is it a valid Miro email?your@product.miro.comSubject: Last chance: Get $25 for sharing your thoughts on Miro

Good morning,For the past few days, our team has been having trouble using Kanban.We're adding items, but after reopening the board, some of them are blank—there are labels but no text. Please check.Regards

Hello,My name is Anastasiia, and I am an English teacher from Ukraine. Thank you very much for creating such a wonderful platform for learning. It truly helps me keep my classes well organized and engaging.I work with children, teenagers, and adults, and I always do my best to make my lessons both effective and affordable for my students. Therefore, I would like to ask whether it is possible to use Miro for free or under a special educational plan.I would really appreciate any information you could share.Looking forward to hearing from you.Best regards,Anastasiia

import miro_apifrom miro_api.models import PositionChange, FixedRatioGeometryfrom miro_api.models.upload_file_from_device_data import UploadFileFromDeviceDataaccess_token = '<access_token>'board_id = '<board_id>'miro = miro_api.MiroApi(access_token)img_path = r'<path_to_image>'img_upload_data = UploadFileFromDeviceData(title='img_title', altText='img_alt', position = PositionChange().from_dict({'x': -400, 'y': 350}), geometry = FixedRatioGeometry(height=300))miro.create_image_item_using_local_file(board_id_platform_file_upload=board_id, resource=img_path) # THIS WORKS OKmiro.create_image_item_using_local_file(board_id_platform_file_upload=board_id, resource=img_path, data=img_upload_data) # THIS CRASHESHello, I’m getting this exception when trying to create an image from local file using data parameter. Without the data parameter it works fine, but I want to set image position, geometry, title, etc. on creation.EDIT: I’m using Python 3.11Error message reads:  File "&l

Hello,My name is Alina Symerenko. I work in Ukraine and teach English to children, teenagers, and adults from all over the country, as well as students who were forced to leave Ukraine due to active hostilities in their hometowns.I use Miro as my main tool for online teaching, as it allows me to prepare structured lessons that students can return to later. This is especially important in our current reality, as power outages and unstable internet connections often interrupt live classes.Since I provide affordable lessons, it is challenging for me to invest in paid educational subscriptions. I wanted to ask whether there are any support programs, special conditions, or access options available for educators from Ukraine.Access to a premium plan would greatly improve the quality and flexibility of my lessons and help me continue supporting my students despite these challenges.Thank you very much for your time and consideration.Kind regards,Alina Symerenko

Hello everyone,We are new to using the Jira card feature and think it's great! Unfortunately, however, we have a column where we move everything that is closed, and we never really clean it up. As a result, our board is getting longer and longer. Is there a way to set a maximum length and instead scroll down or simply not display the old entries anymore? We would be very grateful for any help. 

Dear Miro Support Team,I hope you are doing well.My name is Viktoriia, and I am currently a paying Miro subscriber. I have been actively using Miro since November and rely on it to create interactive educational materials in German for my students.Due to ongoing financial difficulties, I am finding it challenging to maintain my subscription at the moment. However, Miro is an essential tool for my teaching, and I would very much like to continue using it.I would like to kindly ask whether there is a possibility of temporary support, such as a discount, account credit, or complimentary Premium access for a limited period — especially if there are any programs available for educators from Ukraine.Thank you very much for your time and consideration. I truly value Miro and would be grateful for any guidance or support you can offer.Kind regards,Viktoriia

Hi,I am considering giving a Miro workshop at my son's Montessori school. Does anyone have experience with Miro at Montessori educational institutions or know of schools that already use Miro?I welcome any feedback!Best regards,Martin