Unanswered questions

My account is still the same, nor I have changed plans, the last time I opened this board was in May, end of May or max June first week of 2026. I want to refer to this board again for a project, I have quite a lot of work on there, did not delete anything or neither switched teams etc, I have checked all my emails to make sure any ownership is not switched or nothing has been deleted. I need my content back how do i fix this, kindly help me fix this urgently, thank you!

I work in  the mental health field. I have previously used Miro within a Project management role in the NHS, and everyone could see each other’s boards, when they were part of the same team.Now I am using the boards with clients in mental health field, I worry that if clients share their boards with me, they can see all the boards that are shared with me, which would be extremely inappropriate.  Also if I create my own board will everyone else be able to see that board?As I work for myself, I am only using a free plan which will remain the case. Please advise how to maintain confidentiality within the free plan. 

Hello Miro Support,I am a Spanish teacher from Ukraine. I use Miro every day to create interactive lessons for my students. Due to the current situation in Ukraine, paying for a subscription is very difficult.I would like to ask whether it would be possible to receive a complimentary upgrade, an educational license, or any special discount available for Ukrainian educators.Thank you very much for your time and consideratio

Trying to export a slide deck results in an error every time

Hi everyone,Has anyone else noticed that Miro’s vector export option has stopped working? Over the past few weeks, the export settings seem to have changed, and now I can’t export any boards in a usable vector format. I keep getting the error message ‘An error occurred while exporting the board. Please try again.’Has anyone found a workaround or solution for this? Any advice would be greatly appreciated!

Hi everyone,We’re having a problem with our Miro board. We use the free version with 3 users and 6 visitors. However, over the last few days, the board has been automatically moving boxes or deleting content and replacing it with other content that was entered days ago. This is completely disrupting our planning. Can anyone help us solve this problem?

Hi,I would love to apply for the student discount but my institution does not provide a student email. I have the documentation from the school where it shows my enrollment details.Thanks in advance.  

Dear Miro Support Team,My name is Snizhana, and I am an English tutor from Ukraine.Until recently, I had free access to Miro, and it has been an incredibly valuable tool for creating interactive lessons for my students. However, for some reason, I recently lost access to the free features, and I am no longer able to use Miro the way I used to.I have heard that Miro offers free access or special support for users from Ukraine, which is why I wanted to ask if you could check my account and let me know whether I am eligible for this program. Miro plays an important role in my teaching, helping me create engaging and interactive learning materials for my students.As an educator, I would be truly grateful if my free access could be restored or if you could advise me on how to apply for any available support for Ukrainian teachers.Thank you very much for your time and consideration. I look forward to your response.Best regards,Snizhana

Hello Miro team and community, My name is Olena, and I am an English teacher from Ukraine. I use digital tools to create interactive lessons, activities, and learning materials for my students. I would like to ask if there are currently any support programs, discounts, or free access opportunities for Ukrainian educators. I am an independent English teacher, and I use Miro mainly for educational purposes to make my online lessons more interactive and engaging. Could you please advise if there is any way to apply for educational support or access a special program? Thank you very much for your help and support. Best regards,Olena

Dear Miro Team,My name is Yuliia, and I am an English online tutor based in Ukraine.I am writing to kindly ask if my account jl*****@gmail.com could be considered for a free Education Plan or an upgrade as part of Miro’s support for Ukrainian educators. Having access to these tools would greatly help me continue teaching my students effectively.Thank you so much for standing with Ukraine and for your consideration.Best regards,Yuliia

Hello Miro Community, ​@Eca I am a teacher at a public school in Ukraine and have been using Miro for more than three years to prepare lessons, organize collaborative activities, and work with students in the classroom.Due to the ongoing war in Ukraine and my current financial situation, I am unable to continue paying for a Miro subscription. However, Miro remains an important part of my teaching practice, especially for interactive lessons, group work, and visual learning activities.Could you please advise whether Miro offers free educational access, a complimentary plan, or any other form of support for teachers and their classes in Ukraine?I would be grateful for information about the eligibility requirements and the application process. I can provide confirmation of my employment as a teacher if needed.Thank you for your consideration and support.Best regards, Maksym ValinTeacher from Ukraine : maks21787@gmail.com

Hi Miro Team,My name is Laniia. I am an environmental educator and recreation specialist working at the National Nature Park "Kholodnyi Yar" in Ukraine.My primary work involves organizing and conducting interactive ecological lessons, workshops, and educational events for children and local communities. I actively use Miro to create visual and engaging materials for my classes, such as interactive eco-maps, environmental quizzes, and collaborative boards that help children better understand nature preservation.I would love to apply for the Miro Education Plan to expand my educational activities. However, my institution does not provide official corporate or educational email domains, which prevents me from passing the automated application process.I have the official documentation to verify my role as an active educator. I am ready to provide: * My official employee ID card. * A link to our organization's website detailing our educational projects. * Examples of my educational work in

Hello Miro Community Team,My name is Viktoriia, and I am an educator from Ukraine. Currently, I am using a Free Miro account to teach and support my students during these challenging times.I would like to apply for the free Miro Education Plan, which is vital for my online classes. However, because I am on a Free Plan, I cannot access the standard support form, and.Could a Miro team member or moderator please convert this forum post into a private Support Ticket so I can safely submit my teaching credentials and official documents to verify my status?Thank you so much for your understanding, time, and support for Ukrainian educators!

Hi!Miro used to offer some great “getting started” resources for people who have never been on a Miro board. Tutorials to practice doing basic things like navigating on a board, writing text, adding a sticky note, or adding a shape. You could watch the instructions and then practice the skills.It’s been a while since I shared resources like this with new users and none of my old links work anymore. I’ve been searching in the Academy and the help database and cannot find anything that is designed for this entry-level user to help them feel more assured in using a board. Because Miro is super intuitive - only once you’ve learned how to use it. The resources I’m finding that are for “getting started” are about creating and designing your own boards and upselling the AI features.Does anyone have practical resources to share with new guest users who may be technologically hesitant or unfamiliar with using much beyond basic word processing and browsing online?Thanks in advance for your help.

Is it just me or does anyone else find the new talktrack features confusing and not as good as the legacy talktrack?I like the fact that I can change screen views, for example, from currnt tab to complete window in a screen capture session. But once I stop sharing I can't reshare a tab. which seems strange.Also the audio and video quality are really poor and the interaction of a viewer with the presented board seems more convoluted. I like the legacy features where you could wander around a board that is being presented and then be brought back to the presenter's pointer.It feels like there's a lot more features, but at the cost of doing the basics very well. I find it easier to use a third party screen sharing tool now than using talktrack, which for me is disappointing.

Hello, I am done messing with this unless it can be done for me or there is a dead-simple process. If the latter, please provide step-by-step instructions. If neither, refund now. No questions. If am directed to go to some forum instead of getting actual assistance, refund with no questions.Here’s the situation:I signed up and started paying for Miro Business plan as an individual, but with my work email. This was the death kiss, I think.  Got laid off, so there is zero possibility of me either accessing the email or even talking to anyone about getting into it. I  want to stay with Miro, on the Business plan as an individual (for the AI mostly), but my email has to be changed ASAP. Email I wish to use going forward and which should be tied to my Business subscription If the new email doesn’t work, I have backup options.

Hi, so when I click ‘Add Sub-Record” on a record in table view, it appears as a RECORD below the selected item, sometimes at the bottom of the table. The only workaround is to go into the target record, go into ‘Children’ field, search and add the record. Could this please be fixed? I’d love to transition away from ClickUp to Miro, but this bug is hampering my ability to do so.Addendum: This is the case on both Google Chrome (MACOS) and the MACOS desktop app. Also, clicking and dragging the intended sub record into the target record does nothing; the dragged item simply appears under the target record.

My name is Sofiia, and I am a user from Ukraine. Due to the ongoing war and difficult situation in our country, I am facing financial problems.Miro is an essential tool for my work. I would love to continue using it, but at the moment, purchasing a paid subscription is difficult for me. Could you please let me know if there are any  humanitarian access options available for Ukrainian users? Thank you for your support!

Hello Miro team,We urgently need help with upgrading our Miro workspace to a paid plan.The problem seems to be connected specifically to my main account. When I log in from another account, the payment page works and the card input fields appear. But when I log in from my main account, the payment form does not load.I see this error:“Error loading payment session”The card fields do not appear, and the payment section is inactive.This happened after I removed other members from the team and left only 1 member. Before removing the members, the payment page was loading correctly and payment was possible. After removing them, the payment session stopped loading for my main account.Also, the Billing section has disappeared from my account. I can no longer view previous payments, invoices, billing settings, or payment methods.We need to upgrade the correct workspace where our boards are located and restore editing access. At the moment, many of our boards are locked because of the Free plan

I cannot select elements underneath bc there’s too much noise!Why can’t I hide these until I need them? 

I am currently creating a roadmap with a list of projects. Each project has a start and end date. I want that to be my baseline for the projects. I want to know if there is a way to adjust the roadmap if a project starts sooner or is delayed? I would like to reflect the updated dates but at the same time keep the original baseline. Is there a way to do that?

Hello all,I’ve been using Miro as a visual way to view ideas, usually dropping images in for various sources. However, a few days ago I’ve been reciveing a new message stating “Sorry, this file type is not supported”. I’ve been using the same file type for nearly a year now and not recieved this message till now. I’ve deleted my history/cookies, but this has not helped. I have a small work around, but this has reduced my effieceny, and do not know why this has occured.

Hi Miro Community,We're using Miro to create BPM/process maps and collaborate with stakeholders through comments added directly to board elements. We'd like to improve our documentation process by leveraging Microsoft Copilot, but we're facing some challenges.I have two questions:1. Can Microsoft Copilot be used directly with a Miro board?Our goal is for Copilot to analyze the content of a Miro board and generate a summary that includes:BPM/process map content Notes, text objects, and other board artifacts Comments and discussion threads Decisions, action items, and open questionsHas anyone successfully integrated Microsoft Copilot with Miro in a way that allows Copilot to access and summarize board content directly? If so, what approach did you use?2. Is it possible to extract comments together with the board content?A major challenge is that when we export a board (e.g., PDF or image), the comments are not included. In our case, many important discussions and decisions are captured i

Dear Miro Team,My name is Sonya Sukha, and I am a Ukrainian teacher of the German language.Currently, I am working with Ukrainian refugees who have been forced to relocate to German-speaking countries due to the war in Ukraine. My mission is to help them adapt to their new environment by mastering the language, which is crucial for their integration and daily life.To make my lessons more interactive, visual, and effective for my students, I use Miro's collaborative boards. As a teacher displaced by these difficult circumstances, I am writing to ask if there is a possibility to receive a free educational subscription.The access to Miro’s full features would greatly enhance the learning process for my students, who are currently going through a very challenging time.My Email: Sonya.sukhaa@gmail.comThank you very much for your time and for the support you provide to the global community. I look forward to hearing from you.Best regards,Sonya Sukha