I have an educator account. I need to add users and message say full? But Dashboard indicates only 9 users. Perhaps my account may have been reset to 10?
I tried to manage Team users (100 seats) but cannot see the users list. A message "Sorry, something went wrong" apperears. I was able to see the full team roster two weeks ago.
Has anyone been successful getting intouch with Mirro support to resest educator account?
Thank you in advance.
Hello, Robert. Thank you in advance for your assistance.
I’m an admin-I can delete. It shows 27 user sout of 100. However I cannot get the full team member list to display. Error “Sorry something went wrong” and list is greyed-out.
I see you are using the Miro desktop app. Could you try resetting the app data by following these steps?
https://help.miro.com/hc/en-us/articles/360017572854#How_to_reset_the_app_data
Also, does this happen in a browser too?
Reset cache was perfomed, restarted, and no change on either desktop and app version & on both Macbook pro (OSX 13.4.1) and PC laptop Windows 10 Google Chrome. Have not proceed with other resets.
NOTE TO ANY OTHER USERS EXPERIENCING THIS ISSUE: Please leave a reply on this post:
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If you have a paid Miro subscription, you can open a Miro support ticket by following these instructions:
Thank you very much, Robert.
Have a great day.
Thuy
Hi
As per the ticket you submitted, support team confirmed that it was a bug that caused this issue and it had already been resolved on Aug 24, 2023.
I have updated the title from INVESTIGATING to RESOLVED.
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