Ask the Community

Hi, I tried to download the desktop app to my mac. And I got a message with a bug.  

I think I skipped create my first team when I register. How can I create my first team now?

Someone has shared a Miro board with me. How do I remove this from my account. I do not wish to see or use this board.

Currently, we are receiving updates on how people have changed the material on boards via email. For those of us already getting 100 emails a day, that is a bit clumsy. The Dropbox approach of icon notification in the bottom right-hand corner would be preferable - as that can tell us what is happening in real-time. The email notification can, of course, be kept as an option. Thanks

I have been using the jira cards integration with Miro. I typically use it to create JIRA issues directly from Miro; and occasionally also paste JIRA issue URLs into Miro. My cards show the status of the JIRA issue. However, I’ve noticed that status never updates in Miro even though I make changes in JIRA. The only way for me to keep things in sync right now is by replacing the existing miro card with a new card with the latest status, but that beats the whole purpose of the integration. What am I missing here? Is there something in the configuration process that I may have missed?  

is it possible to save as pdf with quality? Thank you

Hi everybody, I’d like to share a problem I’m facing with the video chat. Maybe someone can help me to solve it. I’ve got a Consultant plan, and I need to video chat with a series of Anonimous Guest Editors t run my job. When I launch the video chat app I can see my own image in the small video frame, yet I can’t see (or hear) other participants, even though the videochat is running (In the videochat camera and microphone are on and there’s the button LEAVE visible). Technical requirements are ok (for me and for Guests), yet there is no chance to see or hear each orther. Did anyone have the same problem and could hepl me to puzzle it out? Thanks a lot Roberta

Hey. Is it possible here to analyze the working time spent on the assignment? I saw here only a timer that can be set for a certain amount of time. And in the activity section you can’t see anything about the time spent.  How can I invite users in guest mode? What is the difference between a guest and a regular user? Is it possible to make changes on the boards in the guest mode of operation and will it be clear who made these changes?

I need keyboard shortcut to switch from pen to eraser (using ctrl+z will not delete the changes made by my students, so I have to ask them to delete their changes or to go to instruments for eraser)

Is the restore functionality available to a free account?

Dear Users I created a new free account a few days ago. The "PA" team appeared suddently on the top left (see printscreen) 1 - how did this happen? I did not share nor invite anyone 2 - how can i prevent this from happening (if i now create another account)? 3 - can they see all my boards? Thanks very much! Chris  

I have a group of 11 collaborating on my white board and one person does not have the same functionality as the rest. I have created sticky notes for members to edit with their ideas. This member is only able to add a comment but does not have any other functionalities available to him. I have a free account and I’ve checked all the setting and can’t figure out the problem. Any insight or help would be much appreciated!

The organisation I work for uses Miro, and I was recently prompted to join and start collaborating with others. When I created my account using my work email address, I was directed to a page which listed all of the projects and/or teams within my organisation (presumably based on the domain name from my email - I’m not sure), which allowed me to join them.    Before joining any of these teams/projects, I closed my browser. The next time I logged into Miro, it seems a team had automatically been created for me, called “<MyEmailDomain> Team”, and I can no longer see any way to access the teams/projects within my organisation. I also dont have access to any premium features, however I’m not certain whether my organisation uses the premium version - I’m waiting on confirmation of this (I believe they do, as projects dont seem to be available on the free version, and I distinctly remember seeing various projects within my organisation displayed after regis

I’m having a head scratching moment. I created a board with a number of frames, I’d like to export this board with the frames in a certain order.  I’ve been all over the help pages but I can’t figure out how to control the page order.  Is there anyway to control this? I feel like I am missing something obvious. 

I use a white board in my office for my tasks, and I have another in the hallway for tasks I’m working on and have assigned.  Sometimes a task on either board is pending for waiting on someone else. I’ve shared the board I created with the Deputy Chief and Admin Assistant, but I the board I’m using is not working the way I want.  I want to be able to put a task on the “Hallway Board”, and as users update what they are doing, I can see why the task is pending.  Plus it would give them space to add information such as reasons, phone numbers, contacts, etc. I welcome any suggestions or ideas, and if anyone wants to call me to discuss and walk me through, that would be fine also. Thanks, Dave

I noticed in the video at 2:18 they create a quick and simple timeline. https://academy.miro.com/learn/course/user-experience-design/running-online-workshops/video-walkthrough How do you accomplish that? I was looking for a function of the line tool to create a “point” that isn’t creating a bezier curve.

Hi I have a private Miro account (besides my work account) just to keep some boards for my self and to experiment. I changed jobs and I see in my private account that the team admin is on my previous work email. How can I change the team admin and delete the user with the email from my previous work.    Thank you in advance Kind regards Margot  

I am on a team (annual) plan. As far as Miro policy is, I can’t revert to monthly. If I want 50 collaborators to edit on a board with me for 3 months, on and off, am I better off financially upgrading my team plan to 50 members, or upgrading my team plan to consultant plan and adding them in as day pass users at $3 each time they may or may not come in? Considering that if I take them off the plan after 3 months, will I still get billed for their annual use on the ‘team plan’?

Is there a way to report on the day passes used by day or week.  It appears at the moment you can only look at the last 30 days.  I am on the Consultant License. Thanks in advance,

during a video chat, can any member share their screen to the rest of the group if the share is say a google doc or something else 3rd party? or is the facilitator the only one who can screenshare in a Miro meeting?  I’m trying to combine services with MIRO video chat replacing our current zoom because we will need a daily group board to edit and need a good combo for showing outside projects within the Miro space and toggling between the miro content and other content depending on the person leading at any given moment. In our case, students showcasing work within the meeting, but using the Miro board as a collection hub and interaction board  

Hey there, My company have just switched to an enterprise account and we now use SSO to access Miro. Works a treat through a browser, but on the desktop app and iPad app I need to supply full credentials and confirm identity on my phone every time I log on. Anyone else have this issue? Andy

I would like to have a bit of text a bit "hidden"/not as visible and some other text more visible in a board - for example: "How to wash your socks" (the title, this is short and this i d like to be very visible) "Take them off, find powder, find washing machine etc... "(this is a lot of text, and i d like to be totally hidden or almost unnoticeable unless I do something to it so I can read it)   I tried using a text box and selecting a part of the text as the title and another as the description (bulk of the text) but the problem is that when you select any word in the text box and change the font size then the whole box changes text.  So this wont work I also tried "notes" but this is general for the board and not "linked" somehow to an object. This wont work either. "Comments" have the same issue. "Grids" looks like a workaround. Google drive too (but i have to create so many documents..) Do you have some

Hi there,  Does anybody know if there is a way for the board owner to lock objects down, like templates or structured work spaces, so that editors are able to add content on top but not unlock or move the template? Is there such a thing as a ‘master lock’? That level of control would be so helpful in running workshops with a high number of participants. Thanks!

I noticed in the Program Increment Planning template there are rectangular sticky notes as a shape. How does one use these shapes in other boards other than using this template?  Related, if the template was built by a developer, can we just develop our own shapes like that and add them to our toolbar?

Video here:https://www.loom.com/share/c884f759b6654a759b4074caea01c0d9