Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,758 Topics
  • 22,808 Replies

6758 Topics

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Xin QinBeginner
posted in Ask The Community

Can not delete anything in my board, deleted items always appeared again?

I’m new user for Miro and try to create a training board in Miro to get familiar how Miro works. After I create some Frames, then come to a problem, I cannot delete anythings in my Frame, the deleted items always back again. I don’t know why, may I click wrong button. Will be very appreciate to get your help to see what’s wrong with my operation. TKS!

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1 year ago
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Rob DesioBeginner
posted in Ask The Community

Create frame with custom size linked to real world physical print?

Hello - I’m working with a team that’s creating a digital mock-up of a physical poster that we need to print and ensure the size will transfer over appropriately. Can someone direct me to how I can measure or ensure the miro frames I create will translate to a physical print size?

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Alyona
Mironeer
1 year ago
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Tom OstapchukNew Here
posted in Ask The Community

Board and sharing toolbars disappeared

This morning I logged into Miro and found the top left and right toolbars had disappeared from a particular board. There doesn’t seem to be any setting to hide/show it. I am the board owner and have edit access.Steps I’ve taken:Replicated issue in Miro app for Mac, and latest Chrome browser (including Incognito) Reset application data for Mac app Duplicated the board Confirmed that these toolbars display in other boardsAnyone else had this issue, or know how to resolve it?

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V
2 months ago
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Yoni BalkindNew Here
posted in Ask The Community

Can someone explain like I'm 5, the practical difference between team members and visitors?

I would like to create a few boards which I use to collaborate with clients. So I would like clients to have access and edit rights on these boards. As far as I can tell I can invite people to my boards as visitors and they can collaborate freely. The only reason I can see to upgrade to team plan is that it gives me more than 3 editable boards. I dont understand what a “team” is versus a “visitor” and as such I dont understand if I should buy more seats and what account to get.. Also.. Lets say I decide that I want my contributors to be team members rather than visitors. Do they need to be paid users for this to work? If I’m not mistaken, when I was on a free plan I was able to add team members. But when I upgrade to team plan (1 seat) it only allowed me to add team members on the basis of a 7 day trial. Why would my team members have more privileges when I’m on a free plan? Or is my understanding way off?  

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Robert Johnson
1 year ago
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Ladi SonaikeBeginner
posted in Ask The Community

Using Separate Devices

Hello, I am brand new to Miro and currently I am on a free plan. I am just creating my first board and would like to know how I can see and continue working on my board across 2 different devices. I created the board on my iMac however when I go to my MacBook to continue work on it, when I click on the board image on my dashboard, it only shows me a blank screen. I can still see it perfectly on my iMac. Any ideas why this might be happening. Thanks in advance

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1 year ago
Robert Kienzle
Robert KienzleActive Contributor
posted in Ask The Community

Sharing boards starting from a free account

I have a client that recently purchased a Consultant license. One of their employees has been building content on a free Miro. Now they want to send boards from the free account to the Consultant account.I believe the easiest way is to do this is for the free account to be upgraded to a paid (Team) account and export the boards, which can then be opened by the Consultant account.Will Miro allow this process, or am I missing something?For discussion, another alternative would be the Consultant license purchasing an additional paid license and then inviting the free Miro user into the team. If this method was used, could the Consultant license purchase a 1 month additional license, or would it need to be yearly?Any help or other ideas are welcome of course, and thanks!P.S. This article about transferring boards is excellent: https://community.miro.com/inspiration-and-connection-67/7-ways-to-provide-someone-with-a-copy-of-a-board-you-own-1707

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Robert Kienzle
1 year ago
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Kaizer ArtyomNew Here
posted in Ask The Community

Не грузятся доски

Добрый день. Возникла проблема: не открывается одна из досок на бесплатном аккаунте.Она бесконечно загружается. Подскажите, с чем может быть связана данная проблема?

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11 months ago
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Jolanta BoronczykBeginner
posted in Ask The Community

Tags not visible

Do you know how to enable the tags? They are not visible on a board of one of the user of our team. Other members can see them.

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1 year ago
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Varun ModiNew Here
asked in Ask The Community

Free Account without admin rights, unable to remove members before upgrading

I am on a free plan of Miro, the team admin has left the organisation and there is no way to reach out to Support. I have 43 members in the team, but I only need 25 members and I can’t remove the other ones as I don’t have admin right. Now, when I try to upgrade with 43 members, I get the below message on upgrade screen:Kind of stuck and have no clue how to move forward.

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V
1 year ago
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migo33New Here
posted in Ask The Community

High CPU use MBP M1 Pro

Why Miro’s CPU usage is so High even when there are no open boards? Just ideal Miro uses about 40% CPU (Miro Helper Renderer). I thought that using the native app will be quick and effortless especially on a M1 Pro chip. Thanks,

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2 months ago
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Alan CaldwellBeginner
posted in Ask The Community

Retaining weblinks when embedding files in my Miro board

Does anyone know if it is possible to retain active, clickable weblinks in a pdf or excel document when I embed it on my Miro board?

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A
1 year ago
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anacoppolaBeginner
posted in Ask The Community

Objects on the board look like they are selected by another user even when there is no one else.

In one of my boards, some objects look like they are selected and in use by another user even when there is no one else using the board at the same time. This has made most of the objects on the board useless, they can no longer be modified, or even deleted.All other boards in the team (owned by me or not) are perfectly fine, and in other teams too. But this one board seems to be stuck this way. I have tried moving the board from one team to another, and it’s still the same; I have duplicated the board and the “new duplicated” board presents the exact same issue. What can I do? 

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1 year ago
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SoCBeginner
posted in Ask The Community

Prevent accidental edits

There’s this huge board and often when I reconnect or zoom around, I will accidentally slightly move a box or make some text look like edited… the history gets messy. Is there a way I can look at the board in a readonly/locked mode? Which I can disable only when I really want to edit something. Presentation mode comes close to this, with the drawback of being a presentation (frame by frame only, without search...)

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S
1 year ago
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Joris KoomenNew Here
posted in Ask The Community

My toolbar only has cursor

My company just introduced Miro to us and I am currently exploring an testing the features. When i follow tutorials everybody seems to have an elaborate toolbar with the essentials. However the toolbar I have only has the cursor. I have spent 15 minutes Googling and also spend time pressing every button that Miro has, but I can’t seem to solve this.When i select ‘add tools and apps’ I do not find the standard tools like the pen or the sticky note. Probably this is very simple but I can’t seem to find the solution. Thanks for any help! 

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J
1 year ago
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IraBeginner
posted in Ask The Community

How to keep the color of a card chosen for that swimlane on a Kanban?

Dear colleagues,We are using Miro Kanban with several swimlanes, and for an easy visual differentiation we have setup a dedicated color to the cards in each swimming lane. However if I click “+” to add a card on a certain swimlane, it will not keep the color of the card above it but will use the latest color I selected somewhere on another card (if I am lucky to work on the same swimlane the card will be added in the same color, but normally I would need to manually switch the colors). If I duplicate a card - I will need still to do some manual work by e.g. removing tags or so. Is there a way to setup the Kanban in a way that when I add a card on a swimlane it will keep the color of the previous card on that swimlane? An image attached to illustrate: where the black arrow is, I would like to click and get the navy colored card as the above and not yellow (last color used somewhere).Thank you!  

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1 year ago
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Miroslav VidaBeginner
posted in Ask The Community

Working with Tables...can't merge cells

So, I’m working with Miro’s gannt chart template and trying to extend the columns, which contain a merged top header row.  Yesterday the challenge was being able to resize the columns, finally discovered that it only works if you’re zoomed in to a certain degree.  Now I’m trying to select the top header row so that I can get the menu icon merge the cells, like I did for “Fiscal July - P8”.  It worked once by magic for that first section of the table, but now it’s impossible no matter how I click / which mode I cycle to.Anyone know what to do?…  thank you. 

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Robert Johnson
1 year ago
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fachrinflBeginner
posted in Ask The Community

I changed my email and lost ownership of the board in both emails

i try to duplicate the board still lost the ownershiop. 

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F
1 year ago
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Michael SaxburyNew Here
posted in Ask The Community

access the miro board dashboard in a new tab, instead of leaving the board I am currently on

When I am on a board, I cannot right click MIRO in the upper left corner and open it in the new tab. You can click/right click on a board and get a menu that says open in new tab. I want to open the boards dashboard from within a board to a new tab instead of leaving the current board I am working on.

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Robert Johnson
1 year ago
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TK123Beginner
posted in Ask The Community

[RESOLVED] Callout Speech Bubble - Exports as Oval without outline

I am trying to export a frame with speech bubbles that have a white fill and colored outline.  When I export to JPEG or PDF the colored outline doesn’t export and I’m left with just white ovals in the final file.  Anyone having this issue/have you found a resolution?

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Robert Johnson
1 year ago
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Lee AustinBeginner
asked in Ask The Community

"Visiting visionary" viewed my board. They were only there briefly then disappeared

I could see someone called "visiting visionary" viewing my board (cursor moving around) which is set to be private.They were only there briefly then disappeared. It wasn’t any of my team, they all have their names.Is there any explanation anyone can offer for this?

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1 year ago
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IffahBeginner
posted in Ask The Community

Free license to access private board

Are the free plan members will be able to be invited / access a private board?

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Arina Groznykh
Mironeer
1 year ago
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Dominic DemolderBeginner
posted in Ask The Community

What type of subscription do I have?

How can I tell what subscription my organisation has? 

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D
1 year ago
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MichalPilarskiNew Here
posted in Ask The Community

error during duplicating board

I tried to duplicate board and got message “Sorry, something went wrong”. Any idea what could be a reason of issue? 

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9 months ago
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AlvaroJustusNew Here
posted in Ask The Community

[RESOLVED] Education Plan users no longer have access to premium diagramming shapes (e.g., BPMN)

Hi! I have the paid educational plan and have always used all the templates available on it, so I hired him. But for a few days (until last week, exactly) I was always able to use all the features, but now it's asking me to upgrade the plan... You didn't lock the features from one week to the next, did you? ? This practice goes beyond the service I hired and paid for, this change is illegal I think…  

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Robert Johnson
1 year ago
Véronique Carbonneau
Véronique CarbonneauGroup Leader
posted in Ask The Community

Who is "visiting Developer"

Hi, I am in a client’s board.. I since this morning i have this visiting Developer.. who is “editor” and I don’t now who that person his.. Is it from Miro ? 

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Robert Johnson
24 days ago
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