Ask the community

Not sure how to do something in Miro? Ask your peers here.

  • 5,296 Topics
  • 18,591 Replies

5296 Topics

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Tim HöferBeginner
posted in Ask the community

[RESOLVED] Anyone else having issues with deleted board contents?

Hey all, When I opened one of our workshop boards today I noticed that 95% of the content was missing: There were probably more than 50 frames on the board, all disappeared without a trace. The weird thing is, not everything was gone. Two frames remained, one seemingly intact, the other one missing content as well. These two frames are the last ones I worked on yesterday, and the frame that looked complete was the last one I touched. It looks like everythings older than that has vanished.I first assumed that one of my teammates might have deleted something by accident, but when I checked the activity feed, I couldn’t see any deletions. The last changes where made by me, and when I stopped working yesterday, the board was fine. I tried everything, web client, browser version, I asked others to double check – but the content is definitely gone (at least for the time being).I have already created a support ticket, but I was wondering if anyone experienced something like this before and fo

111
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2 years ago
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John LivingstonNew Here
posted in Ask the community

Consultant Plan - Diagramming packs are not available

Hi - I have just noticed that that there are a lot more diagramming shapes available in MiroHowever these seem to only be available to the Business or Enterprise plansIs this by design?  As a freelance consultant I cannot pay for a 5 seat business license but would like to take advantage of the wider range of diagramming shapes

72
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1 year ago
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Amina from RussiaBeginner
posted in Ask the community

'Double tap to add the last object used' feature is not working anymore

Help me out someone, please!I’ve been using Miro for half a year now, everything worked smoothly, but 2 days ago I accidentally did something, and NOW the ‘Double tap to add the last object used’ feature is not working.Now, if I double tap on the board, nothing appears, neither the T for the text, nor squares or stickers. How can I have that function back? Please, I hope someone knows.Thank you <3

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8 months ago
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Rachel JacksonActive Contributor
posted in Ask the community

[RESOLVED] Sharing board content with anonymous guests

I have completed all the recommended steps to share my board with guest users and that part works - but no matter what I do the download option on embedded PDF documents remains greyed out - they can view the document but can’t download it. Can anyone help?

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Peter J Borsella
1 year ago
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VagabondManNew Here
posted in Ask the community

Any way to go back to left-click mouse navigation on screen?

Is there any way at all to return to using the left mouse button to move around the screen (click and drag)? It seems going to the Navigation Settings only allows you to choose between using the mouse or trackpad, but no option is available for choosing which mouse buttons control movement. Not sure why Miro decided to make this sudden, unnecessary change! If it’s not broken, don’t fix it!

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2 months ago
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Andrew KretininNew Here
posted in Ask the community

[RESOLVED] An issue with logging in on desktop app with Google account

I can’t log in with google account on Mac app. When I enter my google account, I get an error:  “Couldn't sign you in. This browser or app may not be secure. Try using a different browser. If you’re already using a supported browser, you can refresh your screen and try again to sign in.”    

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1 year ago
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Peter LokBeginner
posted in Ask the community

[RESOLVED] Stuck on the loading screen after I left the team

Hi all, after leaving a board from my former team, I cannot login to my account anymore. And I was under the impression that I had a personal account. I seem to be stuck on the loading-screen (see screenshot).    

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Marina
Mironeer
2 years ago
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Luke MoorheadBeginner
asked in Ask the community

Resize multiple images to be the same size?

Our company use Miro for Fashion Design and create a lot of boards that use JPG or PNG for visuals rather than Miros shapes/stickies.Once we drag and drop into Miro images are all different sizes, which have to be manually resized. We use A LOT of images 500+ so this is very time consuming! p.s love miro

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14 days ago
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TrishlyNew Here
posted in Ask the community

New mouse functionality - is there an option to revert back to the old control scheme?

I’m at a loss as to why miro decided how people should use their mouse or trackpad.I am now required to use the opposite button on the mouse to navigate the board...why can’t the user decide??It’s not a real question for the community, rather a comment about user experience.

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6 months ago
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Charley B MurphyBeginner
posted in Ask the community

[KNOWN BUG] greyed out board on app

I have a free account (3 boards) on the browser all are active on the app one is inexplicably “greyed out”couldn’t find an answer in Community

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L
3 months ago
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Scott McCallumNew Here
posted in Ask the community

[KNOWN BUG] Apple iPad Pro - Pencil

I am testing this app for the business. on a new iPad Pro using the Miro app from the Apple store.  When I select the pen icon from the tool bar and then start to write or draw and object the moment my pen is no longer in contact with the screen what I have drawn disappears.  I can create a object or a text box and write in them, but on the “open” area of the whiteboard nothing.  I have installed the MS white board and there is no issue with the pen in that application. Seems like I am missing a setting. Can someone give me a hand?

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1 day ago
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JoeyGNew Here
posted in Ask the community

[RESOLVED] Boards/dashboard not loading

Hi all, I’m still in an evaluation mode as a free user and I’m unable to access my boards.. The preview isn’t showing up, just the grey logo and when clicked the grey logo animation plays but never loads. I’ve tried restarting my browser, opening Miro in an incognito window and downloading the app (OSX Big Sur) and tried opening from there and no luck opening the files.Any advice on what to try next?

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J
1 year ago
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NikitaBeginner
posted in Ask the community

How to revert changes

Hi! I accidentally selected all the items on my board, deleted them and then refreshed the page. Now there is now undo button. I never downloaded a backup so I can’t restore the board. Is there a way to revert the board to previous state?

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Robert Johnson
1 year ago
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Stephanie LiuBeginner
posted in Ask the community

[RESOLVED] Miro dashboard won't load

I’m new to Miro - just signed up but for 2 days have still not been able to log in - the Miro dashboard is on a perpetual loading mode. 

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Marina
Mironeer
2 years ago
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ozgurkalanBeginner
posted in Ask the community

[RESOLVED] Windows App is crashing immediately

Hi there,Windows 11 app is crashing after opening any board. This is an issue after the update, I guess two days ago. Anybody experiencing the same issue?

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10 months ago
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EliasNew Here
posted in Ask the community

[RESOLVED] Sketch plugin: error during syncing

When I try to export my artboards from sketch to board Miro using plugin by Miro I have always error (screen attached below). I have no idea why that appear although plugin recently pretty good worked. I need help how to solve the problem. Perhaps do you know similar analog of plugin for sketch? I will be grateful for any help, thanks.    

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Marina
Mironeer
2 years ago
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Aaron Katz
posted in Ask the community

How do I mute "what's new"?

When Miro releases updates, I get these annoying “what’s new” popups all over the screen.  I don’t want to see them - they get in the way of me actually using the board to get work done.How do I permanently disable these popups?  I don’t see any options in preferences, anywere.

34
S
2 months ago
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Ben ChaseNew Here
posted in Ask the community

[RESOLVED] Can't move/delete kanban card

For some reason I can’t delete these boxes that say type something: If i select delete, they disappear then reappear again immediately. Anyone have any ideas? Thanks!

34
A
5 months ago
Aulonia
AuloniaBeginner
posted in Ask the community

[RESOLVED] Hotkeys/Shortcuts interfere with writing text

Hello thereI am pretty new to Miro and use the educational planI have the following issuesWhen trying to write certain letter as N or S automatically start the underliyng shortcut function!It is impossible to write like thisTried:Double clicking Rightclick and select Edit modeThe problem occurs both when using Firefox or Chrome. Both are updated to the latest version.The related post in the community did not help so I ask it again.Anyone can help? I would like to use this in an international workshop but with this it is useless.

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Aulonia
10 months ago
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jh92New Here
posted in Ask the community

Coming from AWW App

I came from using AWWP, and when I was on AWWP, we were able to make new pagesI’m using Miro for teaching purposes, and It’s hard to put all the pages within one board. Is there a way to make multiple pages within the board?

33
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1 year ago
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Cathline MarshallBeginner
asked in Ask the community

Blurry images

Some PDFs and JPEGs which are 300 or sometimes 600px resolution that I upload are blurry at any magnification. What to do? : )

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2 months ago
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Yuki TakanamiBeginner
posted in Ask the community

[RESOLVED] Links disappeared from boards

Hello,I just began to use Miro recently and created new boards last week.When I got back to it today, all the links (internal to objects and external to sites) I created has disappeared from all the boards! Exept for one, with a mistake I corrected before leaving the board on friday…I tried to recreate the links but everytime I leave the board, the links has disappeared again when I reopen !Does anyone now if it is a frequent issue? Do you know how to restore the links and make them stay?BTW, I am still using the free version because I am testing the tool. Is there maybe a limit of links in free version?And there has been only me working on these boards for the moment.Thank you for the help.

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4 months ago
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ElliBeginner
posted in Ask the community

[RESOLVED] Some objects are stuck at the same place and won't move

I have many boards on different accounts and I see the same lag. I tried to move frames, stickers, tables, mindmaps, shapes, it just randomly happens to any of the elements on a board. When I try to drag it to another place, it moves, but the moment I release it, it bounces back to where it was. None of the elements are locked. They are just stuck in random places. Does anybody know what I can do about it? It’s really annoying and frustrating. 

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Alyona
Mironeer
1 year ago
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EdBBeginner
asked in Ask the community

Can I collapse and expand Mind Map nodes like other mind mapping tools

Hi All, HNY…I am just evaluating Miro. I like to keep my mind maps simple either by: Collapsing nodes Hiding all nodes other than node with focus ie F6 in XMind Creating a submap with a backlink How this be achieved in Miro? Thanks in advanced, Ed

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Turner Pijpers
Mironeer
4 months ago
Erik Wright
Erik WrightNew Here
posted in Ask the community

How does a Team Admin delete another members' board?

We’ve just started using Miro at the company I work for in the last 3 months or so, and cannot find a way for our Project Manager to delete others’ boards / projects in our Miro account / team. Based on the documentation I’ve found on Miro’s site, it seems that Team Admins are not really admins at all, as only board owners are able to delete or backup their boards. This makes sense from an ownership standpoint, however, it leaves our workspace cluttered with rogue / old boards. Our Team Admin shouldn’t have to remove the member from the Team entirely just to Administrate their boards, and manually reaching out to these team members occupies time in our work day because many team members are remote. Questions for the Miro Team: Can we get a more granular permission system so those with the Team Admin role can actually, you know, administrate the team / account? Or is this only possible if we have Company Admins through an Enterprise level account? Or will deleting & backing up board

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2 months ago
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