Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,760 Topics
  • 22,811 Replies

6760 Topics

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Long LeNew Here
asked in Ask The Community

Can't copy text with guest account (comment permission)

Hi, guest account can’t copy content with comment permission. I don’t why it’s not working. In my perspective, I’m able to comment or copy content.Permission settings​​​​Guest account with comment permission 

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Robert Johnson
1 year ago
A
Anthony CPNew Here
posted in Ask The Community

Board Access and Team

Hello Miro community,I have a question regarding sharing settings for the Board access.I have created a Board in a Miro space with 200+ users in the Team (under a free plan).  I invited 8 members (including external guests) to access the Board and we are able to collaborate.  However, does this also mean that any of the 200+ users in the Team can access the board if access permission was not explicitly provided?Many thanks for your help

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A
1 year ago
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Tommy ZhangNew Here
posted in Ask The Community

Why I have no free plan for me?

hello everybody, should it be there a free plan to show here? why there is no for me?😆 by the way,  I have not added any teams yet. 

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1 year ago
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Alistair CoullBeginner
posted in Ask The Community

Comments only appear when I zoom in or out?

Hi Miro community,I’m having a problem where all the comments on the boards only appear when I’m zooming in or out. When looking at the board stationary they completely disappear. They are still there but you just can’t see them. This is obviously quite frustrating when trying to collaborate with my colleagues and has been a problem for the last few weeks now. Perhaps someone has an idea which can help? It would be very much appreciated! AI’ve recorded a video of the problem below. 

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A
1 year ago
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Tim St. ClairNew Here
posted in Ask The Community

@mention Coordinates

I’d like to be able to draw attention to specific zones in a diagram in chat, when I am mentioning an area that I’m working on. It’s particularly difficult on large and complex diagrams with dozens of working zones and multiple collaborators.Being able to @X,Y or @label in the chat and hotlink that back would be awesome.

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Robert Johnson
1 year ago
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CheolParkNew Here
asked in Ask The Community

Like miro but their customer support really annoying me

I hope you guys use any chatbot for customer service. Other than that, customers have to spend too much time finding this board. It took me 30 mins and it was really time spending.Any chatbot will solve this kind of problem, and it doesn’t cost too much.Here is the thing!I was using free account and I deleted a user and all the board are gone. I just wanted a user from my team. I did it because I was about to subscribe paid version and I have no idea but it just keep showing me to pay for TWO users, not for ONE. And the worst of all is the payment button is NOT activated. (Below is the image captured).Anyone, any idea?  

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Robert Johnson
1 year ago
M
Magdalena WideraNew Here
posted in Ask The Community

Miro Estimation: Story points not set up for this board

I am trying to prepare an Estimation on my Miro board. I have added Jira tickets that need to be estimated, they are within the boundaries of the Estimation area but when I go to pick the board and choose the correct one (or any for that matter), I get the error message that Story points not set up for this board. I made sure that ticket that is chosen is the one that is ready for estimation and it is Story. I have then tried that for other tickets for other boards and always get the same error. Any idea what am I doing wrong or what needs to change. We have previously used Planning Poker on Jira. 

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M
1 year ago
Max Harper
Max HarperMiro Hero
posted in Ask The Community

[RESOLVED] Change Item Type - context menu - Recent UI issues?

The “Change item type” button is failing right now (the one on the left side of the context menu). The UI leaves the original item type icon and places the changed item type icon on top of it. Also: Third Party App icons are showing up 2X large in the toolbar.    Are others seeing this? 

4
Robert Johnson
1 year ago
Véronique Carbonneau
Véronique CarbonneauGroup Leader
posted in Ask The Community

MIRO EN FRANÇAIS (pour les utilisateurs BETA)

Bonjour à tous et à toutes, Pour tous les utilisateurs du groupe d’utilisateurs francophones, je suis bien heureuse de vous annoncer que les utilisateurs BETA peuvent maintenant découvrir une version en Français 🎉😍Il y a plusieurs autres petites fonctionnalités qui devraient apparaître et des mises à jours de certaines applications qui sont apparues dans les derniers jours ! Si vous avez envie de partager toute cette excitation et de pouvoir en discuter avec @Adrien Painturier et moi, nous avons la semaine prochaine notre 9e atelier pour les utilisateurs francophones  (2 novembre (12h heure de l’EST et 18h pour les personnes plus près de Paris)Pour t’inscrire : https://bit.ly/ateliermiroenfrancais La date dans la bannière si haut n’est pas la bonne, mais le lien est toujours le même ! Petit rappel : Ce sont des rencontres animées par Adrien et Moi qui ne travaillons pas chez Miro mais qui sommes des utilisateurs passionnés de cette plateforme. C’est un moment très riche d’échanges su

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Véronique Carbonneau
1 year ago
J
jamesmContributor
posted in Ask The Community

stylus missing pen strokes

Hello all,I have been using Miro for over a year and suddenly have been having trouble with the stylus. The board seems to frequently miss my pen strokes. This can be caused by my hand touching the screen though this was not the case before. I have been toggling many settings on touchscreen input for windows, including ignore touchscreen input when using the pen. I have the same problem on Edge, Chrome, Opera and the Miro app for windows. I also seem to get the same sort of problem on alternative apps like Limnu or Windows whiteboard. This leads me to believe it is something to do with Windows but there are so few touchscreen or stylus settings to try that I feel like I have run out of things to vary. I have also tried with several different pens and on another touchscreen computer all to no avail. I did try to get support from Miro but the help was atrocious. A few very short emails were sent in which I don’t think he even got to diagnosing the problem correctly before concluding that

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J
1 year ago
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predwarriorNew Here
posted in Ask The Community

Signing in with Google on a Mac NEVER WORKS infuriating!

Am I the only one who thinks the sign in process with Miro is one of the worst ever? When you use Google to sign in the desktop modal on Mac NEVER remembers your password. Worst still the lag / delay is the longest I’ve ever experienced. MIRO SORT IT OUT!

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Cyn Newman
1 year ago
M
MikeRNew Here
posted in Ask The Community

Simple Line

Hey Guys,Struggling to find a simple line - no connectors or anything like that. Something that acts in the same way as a shape so it aligns to other objects etc without constantly trying to snap to things.Does this exist?Thanks

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L
1 month ago
A
Abhay PatilNew Here
posted in Ask The Community

[RESOLVED] empty space in chart edit mode

When I edit a chart, there is a blank space added to the top of the editable chart. how to get rid of this blank space  

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A
1 year ago
O
Oscar CainNew Here
posted in Ask The Community

Comments vanishing except when scrolling

Hey there, I’ve been using Miro to help co-ordinate a small team of developers on a volunteer project for a while now. We’ve been making great use of the comment function, however a few days ago, they stopped showing up for just me, except when I’m scrolling in and out on the Miro board. I’ve tried different browsers, cleared my cache, nothing seems to fix it. We’d been using the board for a good few months before this issued arose, and none of the rest of the team seem to be suffering from it.Anyone in the community got any ideas what may be causing it?

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Kiron Bondale
1 year ago
P
PienBeginner
posted in Ask The Community

Presentation with remote clicker device

Hi! I'm going to give a presentation in person and I want to click through my slides with a presentation clicker (Wireless Presenter Remote) just like you would use the arrows on your keyboard, but it is not working.Is it true that this is not possible (yet)?

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G
4 months ago
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Serious Gamer EddyBeginner
posted in Ask The Community

Copy as image inconsistency

So we've been working on a board today and discovered there is a HUGE difference in quality using the ‘copy as image’- feature between MacOS and Windows (both using the Miro App). We've both copied the same frame and here you see the difference. Above is Windows, below is MacOS. Dear Miro do you have any idea what is going on here and how to solve this? Is there something I can do on Windows to get the same quality?

4
S
1 year ago
Daniel Do
Daniel DoNew Here
posted in Ask The Community

Creator plan & decreasing the barrier for posting in Miroverse

Hey everyone. I noticed that if I want to post my board in Miroverse, I need to use one of my boards. Since I’m on a free plan now, I have only 3 boards left. Isn’t this a barrier for Miroverse to grow even larger? For example, Notion creators don’t need any paid plan to start a full business as solopreneurs. I’m wondering if there’s any “creator” plan or if all creators need to be subscribed. Thanks for your responses! 

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Mariam Danielian
Mironeer
1 year ago
Alex W
Alex WContributor
posted in Ask The Community

Advance To Next Link

Hi Everyone! I’m making a presentation that I’d like to somewhat turn into a video, but I was wondering if there’s a keyboard shortcut to to advance from one link to the next, separate from advancing through frames/slides? The idea is that I’d like to jump around in a frame/slide from one linked icon to to the next.I suppose I could create a frame for each icon, but that seems a bit tedious. I don’t recall anything in the University that showed that type of feature, but I could certainly be wrong.Edit: an addendum/idea to this would be the potential to rout-trace the arrows to each icon and/or frame. 

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Henrik Ståhl
1 year ago
C
C.BizzoNew Here
asked in Ask The Community

Understanding the free plan within a paid plan

I have a company account and i am part of a team ZT with the free plan, while some of my colleagues have the paid version and have the PE team where i can only see the boards that are share with me.Since ZT team is on the free plan, there can only be 3 boards and everyone sees them.But if i use another account (eg personal email) i also have the 3 boards that are private and i can share them eventually.So I am not understanding why with the company account i don’t have those 3 free personal boards that every base account have, but only 3 board shared with everyone.Shouldn't I have, say, a personal team where i can have 3 personal boards? Thanks in advance 🙏🏻 

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Robert Johnson
1 year ago
M
mamuNew Here
posted in Ask The Community

Voting results get lost

We do a voting on 5 boards in parallel which lasts 7 days. Each day I look in there the overview shows “0 voted”. On Friday I had a test and voted on one of the boards and a colleague of mine did, too. At that point in time the overview showed “2 voted”! Today (Monday) I had a look again and the overview is back to “0 voted”Where are my votes gone? That`s a high prio issue for me as we are doing a organizational development activity at the moment in a very sensitive user environment :-(

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E
7 months ago
Yasushi SHOJI
Yasushi SHOJIBeginner
posted in Ask The Community

How to edit a Mermaid Diagram

It’s great to see that Miro supports Mermaid Diagram.  I’ve created a few in my board already.  But I can’t find _edit_ menu or at least see source code of it.  How can I edit a mermaid diagram? 

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J
4 months ago
A
Anabelle LacroixBeginner
posted in Ask The Community

Lost ownership and editing possibility on board, when I left the team by accident, how to get board back?

Hi there, I lost my board ownership or the possibility to edit by leaving a team by accident.Being new to Miro I didn’t realise I created a board in a university team and I wanted to take the board out so that it is not seen by everyone in the Team (500 people). I left the team not realising the board ownership.I still have access to the board with the board link but I can’t edit as the team has reach the free plan limit - and to upgrade costs 4,000$ (due to team size). The ownership of my board has gone to the team admin by default, and this person is not responding to email. I only have 2 boards but I don’t mind paying for a personal membership, but if I do that will I be able to edit and move my board out of this University group not having ownership over the board I created? Many thanks for the help here! 

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A
1 year ago
mscottfowler
mscottfowlerBeginner
posted in Ask The Community

Fit to Screen Shortcut does not work

My shortcuts (cmd + 1, cmd + 2, cmd + 0) are not working. Fit to screen in the map works, but not the shortcut keys. I have reinstalled, tried the browser and the desktop app, reset the application data and nothing works. I am on an M1 Mac.

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Robert Johnson
1 year ago
Kiron Bondale
Kiron BondaleVolunteer Community Moderator
posted in Ask The Community

[RESOLVED] Grey box when entering time in the timer?

Not sure if anyone else is seeing this, but when I click on the timer and enter in time, the timer box is replaced by a dark grey box. When I click away and back it reappears properly.I’m using Miro on a Windows 10 laptop via Google Chrome (latest build) and am currently sharing my screen via Zoom so not sure if it is a Zoom-Miro interaction which is causing that behavior.Kiron

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Kiron Bondale
1 year ago
J
Jessica ScottNew Here
posted in Ask The Community

[RESOLVED] Line break issue in sticky note

Still occurring as of 9/29/22. Worked a few days ago and now everything is reformatted -- nothing updated or changed on my end. Using Firefox 105.0.1 (64-bit) on MBP OS Monterey 12.5.1, Browser version of Miro in enterprise account.

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B
1 year ago
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