Ask the Community

Hello, I have problems with copying frames from one board to another. I am the Admin of all the boards, why is it not possible co copy? thanks,Ekaterina

Hello there,We use Miro boards for training purpose. Different "templates" are available for trainers. Would you recommend to have them as "Miro templates" or simply "regular Miro boards" that need to be duplicated beforr each training session? How would you keep things organized when you have many boards duplicated when several training sessions are completed?

Dear Miro team,I am writing to kindly ask whether there is any possibility of receiving free access to your boards as I am staying in Ukraine and continue delivering English classes for Ukrainians via Miro. If needed I can provide proof of my Ukrainian citizenship or further details.Thank you very much for considering my request and supporting Ukrainians during this difficult period.I am eagerly looking forward to your reply.Faithfully yours,Nadiia Mamchur 

HI, I am new to Miro and just tried using it for the first time. My students downloaded Miro and registered. I sent them an invite via email to join my board and the students received that and tried to enter the board. When they did they just receive a white screen with no icons/tools to be able to edit it. They also could not see my writing on the board. What I am missing? Why can’t my student collaborate on the board? I did set the access settings so that they could edit the board. TIA!

Hello everyone I’m trying to add a new user but get the error “Deactivated user can't be invited” - I looked in my list of users and the user is no where to be found.I have no idea how to fix this, any ideas?

Hi, Can guest users on Miro Business plan edit the boards simultaneously to collaborate in discussions?

I have a Miro board where I've created specific areas for my team to upload photos. These uploads need to happen while they are on-site. Ideally, I want them to be able to click on a designated area within the board, take a photo directly from their phone, and have that photo automatically appear and stay in that assigned space. Is there a way to set this up in Miro?  

I’m reaching out to better understand our options for transferring assets from one Miro account to another.We are currently supporting a client whose Miro workspace is owned by an outgoing vendor. The client would like to retain access to all boards, projects, and collaboration history that were developed under the existing workspace. At this stage, a new Miro account has not yet been created. Before we move forward with setting up a new environment, we’d like to understand what options are available to transfer ownership of assets — ideally preserving project structure and board history — from the departing vendor’s workspace into a new instance.Our primary goal is to preserve the client’s content and ensure continuity in delivering their mission. This inquiry is also part of a broader evaluation as the client considers which tool to use long-term for internal collaboration and delivery. Could you please advise:- Whether Miro can s

Hello community,I’ve just signed on and i can’t get my camera working. I’m on android computer and have both tried my laptop's camera and a separate plug in camera. What else can I try?!?!thanks

After the last update, copying and pasting of any board's content doesn't work anymore. Only the duplicate option still works. I have this issue in the macos app and the browser.

Hi, I got message like this: How to resolve?  

Hello! For several days now, I’ve been unable to edit text within a shape. I can still move the shape, edit text within a sticky, or other text fields. Create new shapes, and edit text within those. No other functionality issues.What’s strange is that I am only having trouble editing text within shapes that were created on the day I first opened the board. Any sticky notes, titles, or other notes created that same day are still editable. I’ve shared the board with colleagues and they are running into the same issue. I’ve cleared my cache as well. I’m using the web app on my Mac, logging in behind SSO.Any ideas on what the issue may be?

Hi Everyone,The steps to change your profile picture are simple enough, however, the following message is permanently displayed in my Profile Settings…  As I am the Company Admin licence holder, would I not be the account administrator, and therefore be able to change my picture?? I’m otherwise stumped as to who to contact. 

Hi! My “team” is the entire company. We have several spaces within the team, and I have set the permissions so that only certain people have access to certain spaces. That being said, when creating a new board within a space, I want only people in that space to view it by default. Is this possible? If not, can the permission to edit be selected by space? Thanks!

Hello There!Is there a way to get all notifications from my boards in one place? My students work in their own teams and mention me in comments for feedback, but I have to check every board individually to find the notifications, especially if I dismiss them on my phone app by mistake. It’s really overwhelming. Maybe there could be a central "My Updates" page where all notifications or updates from any board I’m a member of could appear?

Hi everyone,I'm currently on the Business Plan, but I've changed all my members to Guests. However, the billing section still shows that I need to pay for 4 members. I only need one, which would be much more cost-effective.Is there a way to fix this? I’d really appreciate your help. Thanks in advance!

I am part of a large organisation and team and we use multiple Miro boards for each large project. We have recently had some feedback that it is hard to find the right board to use every time. Was just wondering how everyone is organising their boards ie: naming conventions 

Update: its working, but it is very hacky like: double tap on Delete key after copying, leave the object to paste undo and redo shortcuts are damn slow  WHAT HAPPENED TO YOU MIRO???!! Hi, I’m on M1 Macbook Pro, just now resumed my subscription. The most basic keyboard shortcuts and keys for copy, paste, delete, undo, redo are not working!!! Is there a separate setting for turning these on? I was using Miro actively until 2 years back, didn’t have this problem then.  Need help urgently. Thanks!

Hi, Miro community.Nowadays i have a free plan, but today I noticed a charge of US$94 on my credit card, that I did not authorize or expect. As you can imagine, seeing such a significant amount deducted without my consent was quite alarming.I immediately reached out my account to confirm it and in fact I have a free plan and because of that, it is impossible to cancel on website a plan that I don't have.Could @Miro Community Team or @Miro Support Team give some help?Thanks in advance for you help.Best regards,Lívia

Dear Miro Team,My name is Albina, and I’m an online English teacher from Ukraine. I teach private classes and use Miro regularly to make my lessons more interactive, engaging, and visually clear for my students. It’s truly been a fantastic tool for planning lessons and helping students stay focused during our sessions.I understand that the Miro Education Plan is available for accredited institutions. Unfortunately, the school I work with isn’t officially accredited, but I’ve heard that you’ve kindly supported other Ukrainian educators in similar situations—and I’d be so grateful if you could consider doing the same for me.If there's a way to receive free access in my case, I'd be truly grateful. I'm happy to provide any documents needed to confirm my role.Thank you very much for your time and support!Warm regards,Albina

I was excited to use the Timeline feature for a project I’m working on. However, I need the width to fit on a normal page (8.5 x 11) for a proposal (although I plan to use the Miro board directly to help manage my project). I can increase the default width, but can’t reduce it, and I can drag a corner to resize up or down but that resizes text as well. There is plenty of space to show what I need with less width, but it seems the limitation is that the widget can’t shrink time periods to be less than X pixels and that “X” is just unnecessarily large.Am I missing something here, or is the width actually limited like I’m describing?If this is correct, what’s the best way to share this feedback directly to Miro? (I’m a longtime Miro free user, and just recently purchased a Business plan).

Using Miro Planner with JIRA integration, some fields are available in the column field option, and some are not.  These are Implementation team (Text: Team1, Team 2, etc.) and Due date (which is a text field: i.e PI12Sprint1).  Both of these are custom Jira fields, however, other custom Jira fields DO show on the dropdown.How/where do I check on Miro or Jira which fields will be included and which not?

Hello there! I changed universities and therefore want to change my email address for login accordingly. Standard procedure does not work, however. Any ideas how I can resolve this? Thanks!

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Hello Miro Team and Community,I had an active Education Plan on Miro, but it recently expired. I received an email on May 22, 2025, with a link to reactivate the plan. Unfortunately, I didn’t manage to activate it in time, and now (as of July 13, 2025) the links in the email no longer work.As a result, my boards are locked, and I can no longer see or access them. This is a serious issue for me, because they contain important academic work.I am currently a Master's student at University of Applied Sciences and Arts in Germany, and I’m still eligible for the Education Plan and I have the university's e-mail account.My current summer semester runs until September 30, 2025, and then the winter semester begins. I urgently need access to my boards to continue my academic work.Could someone please help me with the following:- How can I return my account to the Educa