Hello everyone
I’m trying to add a new user but get the error “Deactivated user can't be invited” - I looked in my list of users and the user is no where to be found.
I have no idea how to fix this, any ideas?
Answered
Deactivated user can't be invited
Best answer by Robert Johnson
Hi, I have the same issue to invite one particular person. I even do not have the same screen as it shows here… or I do not know how to get the screen to check who has been deactivated….. can you help me?
You will need to ask a Company Admin of your Miro subscription to reactive the user – more on this here: https://help.miro.com/hc/en-us/articles/360025025894-Deactivated-users#Re-activate-a-user
To find a Company Admin, go to the users page of one of your teams:
And then look for a Users → All users page and filter by Role → Company Admin.
+13
Have you switch to the Deactivated users tab?
Hi, I have the same issue to invite one particular person. I even do not have the same screen as it shows here… or I do not know how to get the screen to check who has been deactivated….. can you help me?
+13Hi, I have the same issue to invite one particular person. I even do not have the same screen as it shows here… or I do not know how to get the screen to check who has been deactivated….. can you help me?
You will need to ask a Company Admin of your Miro subscription to reactive the user – more on this here: https://help.miro.com/hc/en-us/articles/360025025894-Deactivated-users#Re-activate-a-user
To find a Company Admin, go to the users page of one of your teams:
And then look for a Users → All users page and filter by Role → Company Admin.
I wonder who is the company administration…… I asked IT help desk but they do not understand the issue. It is probable one of the glitch in the system.
+13
It is probable one of the glitch in the system.
I agree. Not every IT help desk team member can be expected to be educated on a every application in our ever-growing stack of tools.
As I noted above, you should be able to identify your Company Admin(s) by following the steps I outlined in my previous reply.
To get your to the back-end settings section of Miro, you can use this link:
https://miro.com/app/settings/user-profile/
From there, look for the Users → All users page and filter by Role → Company Admin.
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