Hi everyone,
I'm currently on the Business Plan, but I've changed all my members to Guests. However, the billing section still shows that I need to pay for 4 members. I only need one, which would be much more cost-effective.
Is there a way to fix this? I’d really appreciate your help. Thanks in advance!
Hi
I understand that the members who previously held paid licenses have now been converted to Guests. However, it’s possible that the seats those former members occupied were not automatically removed after the role change.
To ensure you’re only paying for the number of seats you actually need, I recommend checking your Billing settings and adjusting the seat count manually.
If you’d like more help with this, I’m happy to escalate your case to the billing team for further assistance — just let me know!
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