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Hi, Miro community.

Nowadays i have a free plan, but today I noticed a charge of US$94 on my credit card, that I did not authorize or expect. As you can imagine, seeing such a significant amount deducted without my consent was quite alarming.

I immediately reached out my account to confirm it and in fact I have a free plan and because of that, it is impossible to cancel on website a plan that I don't have.

Could @Miro Community Team or @Miro Support Team give some help?

Thanks in advance for you help.

Best regards,

Lívia

Hi ​@Livia Lopes thanks for reaching out!

 

I have your case converted into a support ticket. You should be able to receive a response soon!