Hello everyone
I’m trying to add a new user but get the error “Deactivated user can't be invited” - I looked in my list of users and the user is no where to be found.
I have no idea how to fix this, any ideas?
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Have you switch to the Deactivated users tab?
Hi, I have the same issue to invite one particular person. I even do not have the same screen as it shows here… or I do not know how to get the screen to check who has been deactivated….. can you help me?
Hi, I have the same issue to invite one particular person. I even do not have the same screen as it shows here… or I do not know how to get the screen to check who has been deactivated….. can you help me?
You will need to ask a Company Admin of your Miro subscription to reactive the user – more on this here: https://help.miro.com/hc/en-us/articles/360025025894-Deactivated-users#Re-activate-a-user
To find a Company Admin, go to the users page of one of your teams:
And then look for a Users → All users page and filter by Role → Company Admin.
I wonder who is the company administration…… I asked IT help desk but they do not understand the issue. It is probable one of the glitch in the system.
It is probable one of the glitch in the system.
I agree. Not every IT help desk team member can be expected to be educated on a every application in our ever-growing stack of tools.
As I noted above, you should be able to identify your Company Admin(s) by following the steps I outlined in my previous reply.
To get your to the back-end settings section of Miro, you can use this link:
https://miro.com/app/settings/user-profile/
From there, look for the Users → All users page and filter by Role → Company Admin.
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