Skip to main content

Hello Miro Team and Community,

I had an active Education Plan on Miro, but it recently expired. I received an email on May 22, 2025, with a link to reactivate the plan. Unfortunately, I didn’t manage to activate it in time, and now (as of July 13, 2025) the links in the email no longer work.

As a result, my boards are locked, and I can no longer see or access them. This is a serious issue for me, because they contain important academic work.

I am currently a Master's student at University of Applied Sciences and Arts in Germany, and I’m still eligible for the Education Plan and I have the university's e-mail account.

My current summer semester runs until September 30, 2025, and then the winter semester begins. I urgently need access to my boards to continue my academic work.

Could someone please help me with the following:
- How can I return my account to the Education Plan if I missed the reactivation deadline?
- Is there any way to restore access to my boards?

I have attached:
- A screenshot of the original email from May 22
- What happens when I try to open the reactivation link now
- How my current Miro profile looks

I would really appreciate any support or guidance!

Best regards,  
Leonid

 

 


 

 

​@Leonid The, “Hmm, that didn’t work” error is a known issue, so even if you would have tried to renew before the expiration date, it’s likely that you would have ended up posting on this forum anyway.

I will convert your post into a support ticket – you should receive an email confirmation within a few minutes. 

Hi ​@Robert Johnson 

Thank you again for your help and for converting my post into a support ticket.

Unfortunately, I haven’t received any confirmation email yet (not even in spam).

Could you please check if the support ticket was successfully created?

Best regards, 

Leonid 

Hi ​@Robert Johnson 

Thank you again for your help and for converting my post into a support ticket.

Unfortunately, I haven’t received any confirmation email yet (not even in spam).

Could you please check if the support ticket was successfully created?

Best regards, 

Leonid 

I’m sorry to hear this. I replied to your private message with the address that the ticket should have come from. Hopefully this was just a one-off glitch of an email not being sent.

To check the status of the ticket, and to reply to any subsequent messages that may have been sent from the support team, you can:

  1. browse to https://help.miro.com
  2. Select “Sign in” at the top right – you should then be automatically signed in
  3. then select My activities, where you should find the ticket that was created (please me know if you are not seeing it).

Hi ​@Robert Johnson 

I found it where you said it was and sent them my study confirmation file. 

I hope that soon my account with my files will be returned to me and I will continue my studies.

I'll let you know if it doesn't work out.

Thanks again for your help!

Best regards,

Leonid

 

Hi ​@Robert Johnson 

I also wanted to add that I only received two emails like this from miro in the mail today.

Best regards,

Leonid

 

 

Terms & ConditionsAccessibility statement