Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,725 Topics
  • 22,663 Replies

6725 Topics

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Kim SeieroeBeginner
posted in Ask The Community

How to link Miro cards between boards

Hello everyoneDoes anyone know if its possible to link cards between Miro boards if the boards is in the same team and also if they are in different teams, but the users have access to both teams? 

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Max Harper
1 year ago
Said Saddouk
Said SaddoukGroup Leader
posted in Ask The Community

i-frames & thumbnails

Fellow Miro Heroes,I am having an issue with embedding a Miro board into another Miro board using an iFrame. Previously, the thumbnail or preview of the embedded board was displayed, but now a generic thumbnail is shown and the iFrame has a 16:9 aspect ratio. Is there a way to revert to the old way of displaying the thumbnail, or to customize the thumbnail that is shown? The old method looked much better and I have tried various solutions without success. Here is an example of the difference between the old and new iFrames: [old iFrame (left) vs. new iFrame (right)]. Thank’s in advance!Said

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3 months ago
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Kevin ErnstNew Here
posted in Ask The Community

How can I delete my account

Hello.I created  a new miro account using my work email address today.  I wanted to try out miro for work.I believe our company actually has bought the software so how can I delete my personal account so that I can recreate a new account for work using the same email address?I only created the account today so I do not have anything that needs to be saved.

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Robert Johnson
1 month ago
Brian Fulghum
Brian FulghumExperienced Community Member
posted in Ask The Community

How to turn off "Make participants follow me"

I use the “Make Participants Follow Me” feature and it works great. But eventually I want make them unfollow me and I can’t figure out how to do that. I want to have them unfollow me when I’m done with a focus-talk on something and now want to go ahead with some other work, but unless they take control of their own view, they will passively continue to follow me and I want a way to be able to just make it stop for all. If a participant does go his/her own way, and then I follow their view, then everyone who is still following me also follows them.Am I missing something?

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Sophia Chia
Mironeer
1 year ago
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Arata MasudaNew Here
posted in Ask The Community

"Syncing... Please wait" message

Hi, I’m making lecture videos using Miro and Zoom’s local recording function. It worked very well, and I love this combination. But from yesterday (28 April), I’ve been experiencing a "Syncing... Please wait \\ Receiving a response from the server. We recommend that you wait ** sec to avoid data loss." panel repeatedly appearing on the Miro app. I tried the web-browser app, another net connection, different time slots (morning, daytime, evening, midnight). What does this message mean? Is this a server-side problem, or some performance issue in my environment? is there any way to avoid it? Miro 0.3.32 on MacOS 10.12.6, iMac late 2012 Core i7, 32GB memory

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1 year ago
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Pujo AjiBeginner
posted in Ask The Community

[RESOLVED] Images Won't Upload / 'Resource Generation Timeout Exception' Message

 just experiencing problem with the miro (web or app) , I can’’t add any picture by copy paste the image, or via google search or iconfinder. It is just loading and stuck. I tried using different account with different laptop still have the same problem. Note Two laptop :first laptop using windows 10 1909second laptop using windows 10 2004. 

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Marina
Mironeer
3 years ago
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Ruth DohertyNew Here
asked in Ask The Community

Trackpad Zoom Not responding

As of around 11am this morning the two finger pinch for zoom isn’t working. I’ve switched back and forth between navigation modes, closed out and logged back in, but nothing is working. Anyone having this problem? Any fixes?

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J
11 months ago
Manouska J
Mironeer
Manouska JMironeer
published in Ask The Community

Share Your AI Feedback with Our Team

How will you use AI to transform your work? Your feedback around AI is integral to continuing to create the next big thing together and we want to hear from you! Let us know in the comments below your thoughts about AI and any feedback you have for our product team. We hope you’re just as excited as we are to see our top product innovations of the past quarter and can’t wait to share more. As always, thank you for bringing such value to our community! Tell us in the comments below how you’ll use AI to transform your work 👇🏿  

64319
aman
10 months ago
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David GorinNew Here
posted in Ask The Community

Missing Grid/Freeform buttons from Frame toolbar, no more "send to front/back"

Hi Community,Recently, some important features from the Frames toolbar have gone missing: the Grid/Freeform buttons and the ability to send frames to the front or back of one another. This has created a serious problem in my workflow: I have a number of templates that I rely on for my students to post work in and those templates now seem locked in the SNAP TO GRID status—which makes it impossible for students to submit work in them. I notice that a new snap-to-grid feature has been added to the dotted grid, and I wonder if this change has disturbed other features. If anyone has any advice on how to get the old features back, please let me know!David

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M
1 year ago
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KristyBeginner
posted in Ask The Community

[RESOLVED] Pasting text not working from browser

Hello. Help!Our team, including myself, have noticed the cmd+C and cmd+V function has stopped working in Text Boxes - copying and pasting text within a text box.It is having serious implications on our ability to use Miro and holding up our project work. I have tried clearing the cache [Chrome] and logging out and in as suggested in other threads.It hasn’t worked. Is anyone aware of a bug? Can anyone advise? I would be so grateful for any ideas/suggestions  Thank you! 

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A
5 months ago
Markus Harrer
Markus HarrerBeginner
posted in Ask The Community

Editor rights without registration?

Let’s say I’m on a consulting plan and want to provide access to my boards to some of my clients via day passes: Is it possible to give them access to my boards as editors without the need that they create a Miro account or registration in general? Background: I’m living in a country where data privacy is an important concern. So some of my clients are concerned about registering for your platform and would like to completely avoid this. Technically, I’m thinking about sharing links with corresponding access rights (like Google or OneDrive does it) where my clients just need to enter their names. Is this or any other solution possible in Miro?

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Markus Harrer
3 years ago
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Bastian KNew Here
posted in Ask The Community

[RESOLVED] Mind map issues - Ghost/orphan lines after nodes deleted - missing Duplicate and Delete actions in context menu

I just wanted to try out Miro as a tool for mind mapping but I can’t even do basic edits. Once I add an element, there’s no way to edit it. I can delete the text bubble but the line stays and there is no way to event select it.As I have never used Miro mind maps before, are they a new feature that’s not really functional yet or how can I fix this?Here’s a quick video demonstration:  

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Robert Johnson
10 days ago
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Peter TostoNew Here
asked in Ask The Community

How to set up Miro Education if you teach multiple classes

Hi, All:I teach three different classes. I’d like students in class A to see and edit a collection of boards during the semester. I’d like students in class B to see and edit a completely different set of boards. Same for class C.Since the Education plan doesn’t support multiple teams, the solution that I came up with is to use Projects as a way to organize boards for each class.Since I’m new to Miro it took me a while to figure out all the steps so I thought I’d share in case it helps anyone else get up to speed quicker.Please comment if you have other suggestions. 

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Robert Johnson
1 year ago
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SmartEnglishSamaraBeginner
posted in Ask The Community

Работа сервиса на территории РФ. Как теперь можно оплатить Miro?

Добрый день! Как теперь можно оплатить доску Miro. Система не принимает карты Visa, Mastercard, Мир. Спасибо!

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10 months ago
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Meirion WilliamsContributor
posted in Ask The Community

Web page links (open graph) don't show link previews any more?

Previously in Miro, when pasting a website link, Miro would grab preview information from the page and display this in a small box panel.Discussed in this thread:When you paste a website in Miro, what determines the information displayed. | Miro However now, when I paste a link, the preview is not created any more. The link just displays as a plain text only hyperlink. Why did the previews stop working? These were great for research, collecting links and URLs, etc. It is much harder to organise and visualise the text only links. Can this automatic functionality be restored? I don’t want to have to manually take screenshots of each site. Also the description and image pulled through was better than a screenshot.

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2 months ago
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Maya OrzechowskaNew Here
posted in Ask The Community

How do I avoid joining a team and make a board? My personal email is associated with my old job

Hello,My personal email and miro account still seem associated with a job I quit and when I open or log into miro I’m now blocked with a pop up that asks me to rejoin the teams at that office. There does not seem to be away to close out of the pop up or avoid it.I get this pop up when people send links to new miro boards and even when i log into miro using my account in incognito windows. The only options i seem to have are closing miro or requesting team access (these only show teams at my old office not the new ones I’m being invited to). I’d like to use this service for other collaborations but this legacy memory is making it impossible.Please help!!!

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Robert Johnson
1 month ago
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NatalyBeginner
asked in Ask The Community

Что-то случилось с моим тарифным планом и возможностям работы

Сегодня что-то случилось с моими возможностями работы. Например, еще вчера я могла дать ссылку с правом Edit на 1 из 2 моих досок, сегодня у меня такая возможность закрыта словом betta и меня кидает на тарифный план, где Free - до 3х досок с возможностью Edit. Но я не использовала эти 3, у меня всего 2…. Вообще не понимаю, что случилось за ночь… я начинаю паниковать, где еще произошли изменения и закрытие для меня тех возможностей, которыми еще вчера я пользовалась?

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2 years ago
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Jianeng WangBeginner
posted in Ask The Community

Every time I try to use the middle click to navigate the scene, it would automatically paste something

Hi, I’m using Google Chrome in Ubuntu 20.04 to access Miro. Every time I try to use the middle click to navigate the scene, it would automatically paste something. Is there anyway to disable the middle click to paste function in Miro? 

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2 years ago
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Matthew MoralesNew Here
posted in Ask The Community

How many users can be on a board at once?

We’re trying to host a Summit with upwards of 80 participants. How many users can be on a board at once?   Thanks!

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Q
2 years ago
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Mike PetersBeginner
posted in Ask The Community

Adobe XD Integration - Image Quality

Hello! I’m super stoked on the XD Miro plugin. Seriously excited as this is going to expedite my teams workflow fo sho. Now here’s the question… Is the quality of the import fixed as it is now or is there a possible plan for settings or permanent improvement? It is considerably less quality than when copy pasting an artboard in from XD. It wouldn’t be a big deal but copy is nearly illegible and we use miro for copy writers to make comments on changes. Any feedback would be appreciated.  

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1 year ago
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Andreas Gorm TunglandNew Here
asked in Ask The Community

How to unlock everything on a board?

We have a huge board that we’re using for workshops, where all elements are locked individually. It would take hours to unlock every element, which we need to do when we’re now translating the course to english.   Is there a way to unlock every element of a board at once, if they’re all locked individually?

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Cynthia Burgess
3 years ago
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HalNew Here
posted in Ask The Community

How do I insert a simple checkbox toggle for task lists?

I would like to be able to scatter check boxes (or some other form of to-do list toggle) around my mind map.   I have found icons that look like checked boxes, but I can’t seem to find an interactive way to check things off by clicking.

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6 days ago
Brian Fulghum
Brian FulghumExperienced Community Member
posted in Ask The Community

I'm a Board owner in a browser but a Guest Editor in the Desktop App... same board.

So this is really odd. I created a new board this morning for a feedback gathering meeting. I was using it in the meeting using the Desktop App when the App rebooted suddenly mid-meeting. When the board opened up again, I was a guest editor and didn’t have access to all features. “Bring to me” didn’t work for me as a guest editor, for example.I needed to be able to continue with the meeting using the “bring to me” feature, so I opened the board in a browser to see if I had completely lost ownership.  In an browser tab I am still owner. See the image below.On further looking, this is the same on all boards that I own on that account.Why has this happened, and how do I recover ownership status in the App? Will logging out and logging back in on the app cause me to lose any data? 

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Brian Fulghum
3 years ago
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Mark OuthwaiteBeginner
posted in Ask The Community

[RESOLVED] Smart Meetings - no follow

I am testing Smart Meetings (looks promising) but when I ‘Start’ the meeting and move on to the next frame the participants do not follow automatically - I have to use the ‘bring to me’ feature. Is this a bug or a problem with how I am setting this up.

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Henrik Ståhl
1 year ago
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Bert SlagmolenNew Here
asked in Ask The Community

Sticky notes and authors

Is it possible to add automatically the name of the author to a sticky note? That way, working and brainstorming with group of people I (we all) can directly see who posted which notes.

18
M
1 year ago
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