Ask the community

Not sure how to do something in Miro? Ask your peers here.

  • 5,294 Topics
  • 18,587 Replies

5294 Topics

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Sannah SiddiqueNew Here
posted in Ask the community

Miro board is laggy, slow and freezing

I’ve found that over the last few weeks my Miro board i’ve been working has become increasingly slow - to the point the browser becomes unresponsive and not usable. I’ve deleted stuff from the board to reduce performance issues but ideally I need to keep all this information on the board. Any workarounds on this?

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Kiron Bondale
21 days ago
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Owen BurchellNew Here
posted in Ask the community

team user template, avatars etc

there shoudl be a template or function that brings in a list/tiles/table of team members with other options (bio, info, role, etc) so that you can add it to a board for allocate roles/note attendance etc

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Kiron Bondale
21 days ago
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Michael2202New Here
posted in Ask the community

Editing via Public Link?

I used a board in a class last semester with the free account, where I sent the public link to the students, and, if I remember correctly, they were able to edit via the public link without registering for Miro accounts. Is this a feature that existed in the past as I am remembering it, and am i right that it looks like this is not something that is possible today? Thansk

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Robert Johnson
22 days ago
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Javier NoceteNew Here
posted in Ask the community

Educational license how can i renovate it?

Hi, mi educational license expires on April 5 and i dont know how to renovate it. Need help!My classes start in two weeks  Whit loveJavier from Argentina

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22 days ago
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Maxy Bebber
posted in Ask the community

Templates and their Source Frames

So we are going through the process of templatizing a lot of our common items in Miro boards - site plans, tech call outs, and things of that nature - to better share information between departments. We’ve saved out all our primary assets and templates as we needed, but now we want to clear up the Board we created them on to use as a clean, simple sample that can be used as a referenced gold standard for what all boards of this intended use case will look like. This leads us to the million dollar question: “If we delete the frames used as templates, will the templates remain?”And if the answer to that question is  “no”, this follow up:“If we copied our frames and template generations into a different board, would they still be referenced by Miro, or would we need to RE-export the frames as templates?”I’ll be doing some tests myself, but if anyone had any insight that’d be helpful.Our frames have a number of SVG items, shapes, lines, and in some cases images, though we have prevented fr

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22 days ago
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Jared OrenBeginner
posted in Ask the community

Issues with board updating

Has anyone else had a situation where a board is showing as updated when you maximize (or magnify) the view, but then reverts back to the old version when it goes back to normal size? Also, some of my boards dont even give me the option of updating. I have to delete and then upload again. 

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22 days ago
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Sarah FoxNew Here
posted in Ask the community

Background greys out when moving objects

Hey 👋🏻 As of today, every time I move an object on a Miro board, the frame background greys out, making it difficult to see where I’m moving objects to.Does anyone know why this has happened and how to stop it?Thanks!  

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Kiron Bondale
21 days ago
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SorchaNew Here
posted in Ask the community

Starter vs Business plan for inviting users

Hello! I often use Miro for:Personal use - ideas for conferences, planning Small freelance work - Mentoring. People often need to view boards, sometimes I edit with 1-3 people max.Do you recommend the Business plan over the Starter plan for this? I’ve looked over the full feature comparison but I’m a bit unclear in how the different invite systems work. Does the Starter plan seem sufficient for freelance work? I don’t want everyone who sees my Miro team to be able to see other boards, however, I only need them to edit some board. And do those people that edit also need an account/seat that I pay for? Thank you!  

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Robert Johnson
19 days ago
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Coach McGarryNew Here
posted in Ask the community

Converting Free to a Starter Account

I’m attempting to pay for a starter account and can’t complete the transaction.  I check the Upgrade button, fill in the appropriate required fields (cc, etc.) and when all fields are completed, the blue “Purchase” button remains greyed out and not allowing me to purchase the monthly Starter Plan.  I’d like to pay monthly for 1 member subscription, but it will not allow.  I’ve read other suggestions in the community, but have not been able to get to a paid subscription upgrade.Please advise.Mike 

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23 days ago
Robert Johnson
Robert JohnsonVolunteer Community Moderator
posted in Ask the community

[RESOLVED] Any editor can unhide or hide frames via the frames sidebar

This bug is allowing any board editor (team member, visitor, or guest) to be able to both hide and unhide and frame on the board via the frames sidebar.In addition, any viewer or commentor on a board can briefly unhide a hidden frame by clicking on it in the frame sidebar.I have opened a support ticket with Miro (ticket #536313) and they have acknowledged this bug and are working to resolve it.I will update this post as I hear back from Miro support.

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Robert Johnson
2 days ago
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The Smarty TrainNew Here
posted in Ask the community

Is there a way to create separate links to share with guests for different parts of a Miro board?

I’m trying to create a Miro board which will be used for several different groups, in which each group has their own section of the board. Is it possible to create a link specific to each group/section so that when guest users receive a link to the Miro board, it brings them to their specific section? Thanks in advance!

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23 days ago
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Stanislav MakrushinBeginner
posted in Ask the community

How to make users sign in only via Gmail?

I am a private tutor with my materials on Miro. How do I share my boards with my clients (and previous clients) but make sure they don’t share their accounts with the Internet? I came up with an idea to make them sign in with their gmail accounts (because it’s unlikely they’ll share their gmail accounts with the public). But how to do this? If this idea doesn’t work, is there any chance I could share my boards in a controlable way? I am at the “Starter” package now - no problem I can switch to “Business” or whatever, but I need to make sure this functionality exists there Thank you

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24 days ago
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Sherif Abouseda
posted in Ask the community

how to downgrade plan when the support files don't show how - video of what I see

https://www.screencast.com/t/3tCL9aw6U Thank you in advance. Support doesn’t have a way to get in contact with any help

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17 days ago
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Bill GilpinNew Here
posted in Ask the community

Delete a row in the Miro ERD

How do I delete a row? If I click a row, then click three-dots in the toolbar that appears, it deletes the entire entity block not the current row.

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24 days ago
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stationaeryNew Here
posted in Ask the community

Searchable timeline?

Hi all- I’m facilitating a group building a “people’s history” of a major company.We’re looking a tool that enables people to add items along a timeline. For sense-making purposes, we’d need people to be able to tag items in a way that enables searching, sorting, etc. I’m not sure if Miro can support that.Any ideas come to mind? Either Miro templates/features, or other platforms entirely?

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Kiron Bondale
24 days ago
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PatricijaPANew Here
posted in Ask the community

Locked myself out of my own board while changing access properties

Hi, I really hope someone can help me with this:So I am currently have a student membership granted by university, which means that we all share the same "Team". Today I wanted to edit access to my private board in the group, since it showed that everyone from the team can access it. Basically what happened - I got locked out from my own board since I am part of the Team myself. When I try to ask for request to get access to the board - I only get an email on my own email with a link, that forwards me to the same situations and a tab, which says that I need to request access from the owner, which is me... So it is just a never ending loop that I can't seem to fix and that board is incredibly important to me at the moment. Really hope someone can help me with this. 

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Kiron Bondale
25 days ago
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Jill ANew Here
posted in Ask the community

How to remove a mask

Is it possible to remove an image mask?I want to get back to the original image, but the mask seems permanent. I can change the shape of the mask, but only by removing more of the image. Any help appreciated!

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26 days ago
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Nora Batty BeckNew Here
posted in Ask the community

Mind map trouble

I have made a couple of mind maps now. But twice now, the board has stopped working and the mind map is suddenly missing from the fram. If I go back iin history. I can find it, but it’s distorted and it’s so far away from the frame that I can’t find back. The map has been flippend and some of the nodes is all mixed up and some has been sent far, almost like it’s lost in Miro space. If I go back in the history version, it only takes me to where that specific node is now, not to the version. I have spen hours on this and really don’t want to do it one more time. Har anyone encountered this before and can advice on a solution?  

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26 days ago
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Paula GarridoNew Here
posted in Ask the community

No presentation mode icon

helloI have the frames for the slide show, but the icon for presentation mode is GONE! can someone help???thanksPaula

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Kiron Bondale
26 days ago
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JigeeshaNew Here
posted in Ask the community

Adding newly tagged stickies to an existing cluster

Hi, I have created one set of clusters. Now I have a new set of stickies that are tagged and need to be included in the existing clusters [the tags are the same]. I tried this but it creates new clusters with the same cluster titles. Any solution for this? 

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26 days ago
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Wyn RushNew Here
posted in Ask the community

Color Picker Not Working

Hello. When I try to add a custom color, only the color spectrum slider is working not the precise gradient identifier. It is stuck in the upper right corner of the pallet. It cannot be moved from the upper right corner. The dropper does not fix it, either.  

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23 days ago
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Hayk GhukasyanNew Here
posted in Ask the community

Some objects are stuck at the same place and won't move

Reopening this issue

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27 days ago
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Zuma IbehNew Here
posted in Ask the community

Moving Miro subscription

Hi,I am trying to reduce the team size of my company (we were overcharged on our Business Plan subscription). Currently, I am the only admin and I have two guests under our subscription. One of my other colleagues is a paid member and I am trying to demote her to a guest (so that I am the only paid member) but it won’t let me do so. It keeps saying that the team must have at least one admin even though it does (as I stated, I am the admin).My colleague suggested that this may be due to the fact that she was already an Admin on her own team and it seems that we joined her team (ie when we started our Business Plan subscription, our subscription connected to her existing sales and marketing subscription). Is it possible to move our Business Plan subscription to another team so that it is not connected to her marketing subscription? This way we would be able to have our own separate team in which I am the only paid member.Any help on this matter would be much appreciated.Best,Zuma

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27 days ago
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Parents QueriesNew Here
posted in Ask the community

Miro Embed

Can I embed miro on parenting website?

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27 days ago
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ChrisBNew Here
posted in Ask the community

Do guests receive notifications if I change the board?

Not sure if guests receive notification summaries if I change board contents. I’m using the consultant plan. Any help appreciated 😀.

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27 days ago
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