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Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,497 Topics
  • 25,196 Replies
7497 Topics
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Bastian KNew Here
posted in Ask The Community
[RESOLVED] Mind map issues - Ghost/orphan lines after nodes deleted - missing Duplicate and Delete actions in context menu

I just wanted to try out Miro as a tool for mind mapping but I can’t even do basic edits. Once I add an element, there’s no way to edit it. I can delete the text bubble but the line stays and there is no way to event select it.As I have never used Miro mind maps before, are they a new feature that’s not really functional yet or how can I fix this?Here’s a quick video demonstration:  

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Robert Johnson
6 months ago
T
Tom ROYERBeginner
posted in Ask The Community
How to use Miro offline as a personal tool

Hi,I would like to use Miro not only as a team tool but also as a personal tool to have personal boards of my own mind maps. It becomes a problem when needing to work offline (ex: in the train with bad/no wifi). I understand Miro doesn’t work offline on colaborative boards as the timeline of modification would become hard to follow. But for a personal boards not shared, is there a way to work offline? Technicaly, if not shared, it would not be complicated at all, only would require to stock data on local hard drive.

18
S
3 months ago
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Peter TostoNew Here
asked in Ask The Community
How to set up Miro Education if you teach multiple classes

Hi, All:I teach three different classes. I’d like students in class A to see and edit a collection of boards during the semester. I’d like students in class B to see and edit a completely different set of boards. Same for class C.Since the Education plan doesn’t support multiple teams, the solution that I came up with is to use Projects as a way to organize boards for each class.Since I’m new to Miro it took me a while to figure out all the steps so I thought I’d share in case it helps anyone else get up to speed quicker.Please comment if you have other suggestions. 

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Robert Johnson
2 years ago
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SmartEnglishSamaraBeginner
posted in Ask The Community
Работа сервиса на территории РФ. Как теперь можно оплатить Miro?

Добрый день! Как теперь можно оплатить доску Miro. Система не принимает карты Visa, Mastercard, Мир. Спасибо!

18
V
1 year ago
A
Allan RamosNew Here
posted in Ask The Community
[RESOLVED] Miro app panel doesn't show up

After login on Miro I received the following message: 

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Robert Johnson
1 year ago
M
Meirion WilliamsContributor
posted in Ask The Community
Web page links (open graph) don't show link previews any more?

Previously in Miro, when pasting a website link, Miro would grab preview information from the page and display this in a small box panel.Discussed in this thread:When you paste a website in Miro, what determines the information displayed. | Miro However now, when I paste a link, the preview is not created any more. The link just displays as a plain text only hyperlink. Why did the previews stop working? These were great for research, collecting links and URLs, etc. It is much harder to organise and visualise the text only links. Can this automatic functionality be restored? I don’t want to have to manually take screenshots of each site. Also the description and image pulled through was better than a screenshot.

18
R
7 months ago
Jakob
JakobBeginner
asked in Ask The Community
Resize multiple shapes to the same size (not stickies)

Hi, is there a way for me to resize multiple shapes to the same size? We didn’t think through our process thoroughly enough at the start, and now have 1000+ shapes that need to be resized to the same size for clarity.  If there is no feature for it, is there a way to script it? I’ve done similar scripts for illustrator but don’t know how I would go about running them within Miro.     

18
JBCAD
4 months ago
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Mark VincentBeginner
posted in Ask The Community
[RESOLVED] Getting "400. That’s an error" when trying to use Google Drive

I’m getting an error as I try to use Google Drive as well. My error says “400. That’s an error. The server cannot process the request because it is malformed. It should not be retried. That’s all we know.” I’ve done all of the things suggested above. I’m using fiber optic internet connection, so it’s quite fast.  Is there anything else you can suggest-- is this a “known issue”?

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R
1 year ago
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Dmitriy FilippovBeginner
posted in Ask The Community
[RESOLVED] Servers down?

 Can’t login to my account from various browsers and desktop appI guess for Miro product managers that is not that important, because they are focusing on some groundbeaking featuring like background color change, or picture on loading screen, but I hope that issue will make a cut on a next grooming session…

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V
1 year ago
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NatalyBeginner
asked in Ask The Community
Что-то случилось с моим тарифным планом и возможностям работы

Сегодня что-то случилось с моими возможностями работы. Например, еще вчера я могла дать ссылку с правом Edit на 1 из 2 моих досок, сегодня у меня такая возможность закрыта словом betta и меня кидает на тарифный план, где Free - до 3х досок с возможностью Edit. Но я не использовала эти 3, у меня всего 2…. Вообще не понимаю, что случилось за ночь… я начинаю паниковать, где еще произошли изменения и закрытие для меня тех возможностей, которыми еще вчера я пользовалась?

18
H
2 years ago
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Jianeng WangBeginner
posted in Ask The Community
Every time I try to use the middle click to navigate the scene, it would automatically paste something

Hi, I’m using Google Chrome in Ubuntu 20.04 to access Miro. Every time I try to use the middle click to navigate the scene, it would automatically paste something. Is there anyway to disable the middle click to paste function in Miro? 

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M
2 years ago
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Mike PetersBeginner
posted in Ask The Community
Adobe XD Integration - Image Quality

Hello! I’m super stoked on the XD Miro plugin. Seriously excited as this is going to expedite my teams workflow fo sho. Now here’s the question… Is the quality of the import fixed as it is now or is there a possible plan for settings or permanent improvement? It is considerably less quality than when copy pasting an artboard in from XD. It wouldn’t be a big deal but copy is nearly illegible and we use miro for copy writers to make comments on changes. Any feedback would be appreciated.  

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D
1 year ago
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Angela MooreBeginner
posted in Ask The Community
RANDOM ZOOMING

Using Miro app and in chrome on my mac.When I log in, the automatically zooms to 400%.  When I zoom out.. the minute i let go of the mouse.. it zooms back in..Have tried switching navigation from mouse to track pad - no luckHave checked if any of my keys are stuck - no luck 

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S
4 months ago
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Andreas Gorm TunglandNew Here
asked in Ask The Community
How to unlock everything on a board?

We have a huge board that we’re using for workshops, where all elements are locked individually. It would take hours to unlock every element, which we need to do when we’re now translating the course to english.   Is there a way to unlock every element of a board at once, if they’re all locked individually?

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Cynthia Burgess
3 years ago
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HE2Beginner
posted in Ask The Community
Chrome extension error: "Oops..It seems you don't have any Miro accounts"

Getting this error when i try to use the Chrome extension from Miro.  I have uninstalled it and reinstalled it and made sure I’m logged in to Miro for that browser. Also tried different browsers.What else can I do to troubleshoot this?  

18
Eca
Mironeer
1 month ago
Brian Fulghum
Brian FulghumExperienced Community Member
posted in Ask The Community
I'm a Board owner in a browser but a Guest Editor in the Desktop App... same board.

So this is really odd. I created a new board this morning for a feedback gathering meeting. I was using it in the meeting using the Desktop App when the App rebooted suddenly mid-meeting. When the board opened up again, I was a guest editor and didn’t have access to all features. “Bring to me” didn’t work for me as a guest editor, for example.I needed to be able to continue with the meeting using the “bring to me” feature, so I opened the board in a browser to see if I had completely lost ownership.  In an browser tab I am still owner. See the image below.On further looking, this is the same on all boards that I own on that account.Why has this happened, and how do I recover ownership status in the App? Will logging out and logging back in on the app cause me to lose any data? 

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Brian Fulghum
3 years ago
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Mark OuthwaiteBeginner
posted in Ask The Community
[RESOLVED] Smart Meetings - no follow

I am testing Smart Meetings (looks promising) but when I ‘Start’ the meeting and move on to the next frame the participants do not follow automatically - I have to use the ‘bring to me’ feature. Is this a bug or a problem with how I am setting this up.

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Henrik Ståhl
2 years ago
B
BartKNew Here
posted in Ask The Community
Issues with GIFs

Short version:Lots of issues with GIFs. Have witnessed many GIF related changes over the past months that are dramatically affecting my teams experience with Miro as a tool.Long Version:I’m an art lead on a game development team. We are using Miro to share and review animation. Due to various quirks with embedding video we’ve been using gifs for the past year+ in Miro - they allow you the easiest method to 1. swiftly drag/drop an image on a board, 2. view a short clip of animation while staying in the board (not having to navigate away). 3. See a reference image, so at glance you know what you are about to watch. 4. Being able to view two animations side by side for contrast/comparison/critique. Over the past couple months we’ve seen pretty dramatic changes to how gifs are handled. Its been frustrating.  GIF size limitation dropped to 5mb which broke entire boards and prevented review sessions (only to notice this had changed a few weeks later after we had dramatically tried to downsiz

18
Eca
Mironeer
1 day ago
B
Bert SlagmolenNew Here
asked in Ask The Community
Sticky notes and authors

Is it possible to add automatically the name of the author to a sticky note? That way, working and brainstorming with group of people I (we all) can directly see who posted which notes.

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M
1 year ago
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Bogdan MaranBeginner
posted in Ask The Community
[RESOLVED] Miro iframe embed on website not updating

Hello, I have embedded a Miro board into my website but it does not refresh the content as we work on the board, not even after a few days. Does anybody have a solution? Please and thank you!

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Michael Mitschke
4 years ago
H
Mironeer
Hollis KoolMironeer
posted in Ask The Community
Miro for Academic Research? Education

Hey all! Hollis here from the Miro content team. I’m a recent university grad where I was heavily involved in academic research and  I’m curious: any professors, students, or academic researchers out there using Miro in your research process?   Would love to see examples of boards, processes, etc. if you have any! Hoping to enable those in academia with Miro :) 

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Brian Junker-Latocha
2 years ago
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Maricq JohanNew Here
posted in Ask The Community
Privacy and GDPR

Hello, We have a few question on GDPR and DPA (Data processing agreement). The US-EU privacy shield has been invalidated recently by the EU court of justice. Unfortunately, in your DPA you are still referring to this shield… but even more than this, in its decision, the European court of justice imposes the Data processors to indicate which supplementary measures are taken to ensure a good level of data protection next to the SCC. We tried to contact your DPO at privacy@miro.com to discuss this as it’s not mentioned in your online documentations but we still have no reply so far. Could someone support us here as it’s important to be GDPR compliant. Many thanks for your support!

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E
Mironeer
3 years ago
6
613New Here
posted in Ask The Community
How to disable tips?

I’m not sure, but I believe I saw an option to disable all those stupid animated popups. Now, after years of using board, it decided to teach me like “hey, look, its a mouse cursor! you can move it and here is animation for you!” and I trying to find where this “help” should be turned off?

17
J
1 year ago
オ
オカモトタクNew Here
posted in Ask The Community
[RESOLVED] Japanese typing - first letter isn’t recognized

When I type Japanese in english keyboard, first letter isn’t recognized so I type wrong a lot. (eg, kおんにちは not こんにちは) It didn’t happen but when I update this week (mid-November 2020), it happened.

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K
2 years ago
W
Wiebke BöschBeginner
asked in Ask The Community
Location Server

Hey guys, can somebody tell me in which country the data input of miro will be saved? we Need this Information for our security policies. I would be glad to receive your feedback.   best regards   Wiebke

17
mlanders
2 years ago
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