Ask the community

Not sure how to do something in Miro? Ask your peers here.

  • 5,527 Topics
  • 19,280 Replies

5527 Topics

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EdBBeginner
asked in Ask the community

Can I collapse and expand Mind Map nodes like other mind mapping tools

Hi All, HNY…I am just evaluating Miro. I like to keep my mind maps simple either by: Collapsing nodes Hiding all nodes other than node with focus ie F6 in XMind Creating a submap with a backlink How this be achieved in Miro? Thanks in advanced, Ed

30
Turner Pijpers
Mironeer
7 months ago
Erik Wright
Erik WrightNew Here
posted in Ask the community

How does a Team Admin delete another members' board?

We’ve just started using Miro at the company I work for in the last 3 months or so, and cannot find a way for our Project Manager to delete others’ boards / projects in our Miro account / team. Based on the documentation I’ve found on Miro’s site, it seems that Team Admins are not really admins at all, as only board owners are able to delete or backup their boards. This makes sense from an ownership standpoint, however, it leaves our workspace cluttered with rogue / old boards. Our Team Admin shouldn’t have to remove the member from the Team entirely just to Administrate their boards, and manually reaching out to these team members occupies time in our work day because many team members are remote. Questions for the Miro Team: Can we get a more granular permission system so those with the Team Admin role can actually, you know, administrate the team / account? Or is this only possible if we have Company Admins through an Enterprise level account? Or will deleting & backing up board

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P
4 months ago
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Todd ReilyNew Here
posted in Ask the community

[RESOLVED] Boards keep freezing (iPad, iPhone - iOS)

I use Miro 10 hours/day for my role leading Design Thinking at Bose. Today, the majority of my boards are freezing when I zoom in to the point where I need to quit the app and rejoin. I use the Miro iPad app exclusively and have never had this issue before. It seems to be happening more often or sooner on some boards than others, but it’s a fairly consistent problem overall. Anyone else having this issue? 

28
Brandon Lee
9 months ago
A
AnnaKamaldinovaNew Here
posted in Ask the community

[RESOLVED] Miro doesn't work on Mac (M1) - grey screen

Miro app on mac isn’t working today. If I sign in my account on the website, it works. Is it a bug? How can I fix it? I’ve tried re-installation and clearing cache, but nothing works.

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A
6 months ago
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WilliamBeginner
asked in Ask the community

[RESOLVED] Content (PDFs) begins to load, and then disappears

Hello - we open our board, zoom in to the content we’ve uploaded previously and those PDFs start to load, but then disappear completely. They even disappear on the map (no more blue rectangles). This started last night. Any tips? I emailed support.

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P
1 year ago
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Rüdiger JoppeNew Here
posted in Ask the community

Import sticky notes from Spreadsheet doesn't work

Copy paste from Google Table to Miro – transforming in sticky notes is not working. A couples of days ago it just worked fine. Can anybody help?

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Robert Johnson
2 months ago
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Alexandre GNew Here
posted in Ask the community

[RESOLVED] Unable to rename release/swimlane

Hi,I can’t seem to rename the releases, when I click on the “...” it automatically selects the whole board.Is there a bug or something I do wrong ? How can you rename a release ?  Thanks,Alex

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M
2 years ago
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Shane ScallyNew Here
posted in Ask the community

Text on Sticky notes not showing on Export

When I am trying to export a frame as a vector pdf, the text on the majority of the Sticky Notes on the board disappears and does not show on the pdf. Does anybody know why this is happening and how I can get around this? Thank you.

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K
1 year ago
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VaughanBeginner
posted in Ask the community

[RESOLVED] - Double click to edit the text doesn't work & the screen moves when I move the mouse without clicking in Firefox

Hi, When I click to edit text within a shape the cursor ‘locks’ and grabs the board when I move the mouse I’ve checked the navigation mode and all seems fine. This was not occurring yesterday when doing the same thing. I have also tested a secondary mouse and the same occurs Any thoughts?

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Nick_Miro
Mironeer
1 year ago
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Guillaume BouchartBeginner
posted in Ask the community

[RESOLVED] Iconfinder has disappeared from toolbar

Even if I reinstall, still missing. Anyone has the same issue ?

26
G
1 year ago
Yasushi SHOJI
Yasushi SHOJIBeginner
posted in Ask the community

[RESOLVED] Wrong order of the frames in "Best Quality" PDF export

Does anyone have a problem using “Best Quality” PDF export?  “Small file size” export works fine but “Best Quality” gets the frame order wrong.  Is it just me?

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A
2 months ago
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Kimmo KyleBeginner
posted in Ask the community

[RESOLVED] Iconfinder is unavailable

Hi all, for the past week or so I’ve consistently had problems using Iconfinder in Miro. I’m basically getting this all the time. This has been invaluable when making sketches.  Anyone know what’s going on?  

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Marina
Mironeer
2 years ago
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Polina IsaevaBeginner
posted in Ask the community

All tools have disappeared from the boards!

Hi everyone!I’ve been experiencing the same problem for approximately a week now: I can’t choose any other tools apart form the pointer on the boards! I used to swipe up/down to pick a pen or any other tool, but now it just won’t move.I use a browser version.I’m really confused because the only thing I can do now is paste pictures and move them. Very frustrating..Please, help! 

26
W
11 months ago
Brandon Lee
Brandon LeeExperienced Community Member
posted in Ask the community

[RESOLVED] Links not working in Comment Bubbles

Just today Links Pasted into Comments are not working.  The text is highlighted blue color and you can Click on the text but nothing happens.  Anyone experiencing this problem?

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Robert Johnson
1 year ago
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Paula DunnBeginner
asked in Ask the community

Frames not picking up all content

Hi there I’ve noticed that sometimes when I add a frame around some content that not all that content is picked up by the frame. So if I want to move the frame to another part of the board it is only picking up some of the elements. Doesn’t seem to do this consistently so not sure what I am missing here? Can anyone help?

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L
9 months ago
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Peter MillsBeginner
posted in Ask the community

[RESOLVED] PDFs have gone missing from my boards

Hello wonderful Miro community, The PDFs I have uploaded to boards have all gone missing. It’s a bit of a problem for me as these are images that workshop participants used to make decisions. I can see that they are still there when the boards load, but are greyed out, then disappear. Has anyone else had this problem, and how did you resolve it? Thanks.

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M
2 years ago
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Patrick CannonContributor
posted in Ask the community

Select and Delete rows

I think, somehow I added three rows to our shared calendar.  No idea how, I was adding lines from/to dependent actions.I want to delete the rows, I think, but when I attempt to select the rows the entire calendar moves. I’m assuming I need to unlock something. I’ve found 3 options to unlock, and have selected each of them.  None has allowed me to select anything.  I’m also concerned that just selecting random unlocks is helping to stabilize our calendar, but have no idea what they do What do I need to do to remove the additional rows? What do the various Lock/Unlock options actually do?

25
J
5 months ago
chinarut
chinarutNew Here
asked in Ask the community

How to access Miro boards offline in Airplane Mode?

Hi!  I go off the grid every Monday and yesterday was my first day to evaluate which apps depend on the cloud.  Unfortunately, Miro doesn’t seem to deal with this scenario very gracefully:   How does Miro support offline use?   I’d like at the very least, be able to view my boards read-only and it would be a bonus to create new boards offline to be uploaded and seen by my team later.

24
F
2 months ago
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TiffanybNew Here
posted in Ask the community

Why text is more clear in editing but blurry afterwards

Is this only my Miro or is this normal? The text is a lot more clear when editing. Once finish editing, it is burry.  

24
L
13 days ago
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Maybe AnonymousNew Here
posted in Ask the community

How do I enable dark mode?

I want to enable dark mode on the Miro desktop app, how do I do that?I require of dark mode, otherwise my eyes will proceed to hurt. Thank you for reading this.

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E
19 days ago
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Pam DunnBeginner
posted in Ask the community

[RESOLVED] Adobe XD error "Sorry, it looks like the URL that you are using is incorrect. Please check the URL for typos and try again"

I added the Adobe XD app in Miro.I have a file open in XD I  create a public Shared Link I  copy the link out of XD I paste into Miro app I click view artboards they appear When I choose all and click onInsert artboardsthe follow error appears The URL you are using is incorrect, Please check the URL for typos and try again.

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T
1 year ago
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Maud JennenBeginner
posted in Ask the community

[RESOLVED] Estimation on Jira Cards is not visible in Jira app

Hi guys, I tried the new estimation tool on my Jira cards, but the agreed estimation is not shown within Jira or on the cards on the Miro board. Does anyone know what can be the problem?Thanks, Maud 

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M
8 months ago
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CHOPSBeginner
posted in Ask the community

[RESOLVED] Problem with scrolling inside box that contains templates

On my system recently, I have trouble finding a way to scroll and see more than just the top 12 templates presented. The scroll bar has gone missing, both on my app version and on the Chrome browser version. My arrow/page down keys don’t seem to help either. is this a new problem with Miro or is there a workaround? I’m on a Windows 7 machine and it seems like the scroll bar used to come up and work with this function. Thanks much - CHOPS

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Vicki
Mironeer
2 years ago
U
ue7Beginner
asked in Ask the community

[RESOLVED] Duplication issue for mindmaps

I tried to duplicate the mindmap I had. The goal was to get two people to work on two mindmaps at the same time.However the copy version appears to be a static object that doesn’t allow branching out. That is no “plus signs”What’s wrong here?Also, is there a way to get two central nodes for a mindmap?

23
U
2 years ago
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Komal AgrawalNew Here
posted in Ask the community

[RESOLVED] Miro Sketch plugin not working

Since yesterday the plugin isn’t working. I don’t get any errors. When I click on sync all artboards, or sync selected artboards, nothing happens. I never get to the stage to choose a miro board to sync with. I have tried reinstalling the miro plugin and tried logging out and logging in on miro plugin in sketch, and miro account on web and mac app. Same issue with existing sketch files, or new sketch file. Any help is appreciated. Thank you.

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Julie Sun
2 years ago
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