Ask the Community

Hi there,I have used the connector function in a roadmap planning template but the associated table does not automatically update as the article of timelines (shown below) suggests. I’ve had to manually create and link these in the table. Anyone know if I’m missing a trick? I have the dependency app but don’t use Jira or Azure. Does the dependency app not support dependencies created with Miro?​​​​​​Timeline – Miro Help CenterThanks,Steve

What shall I do to restore the board, is there any support help available for restoring the state?

Hello everyone,I'm facing an issue when trying to import a CSV file into Miro's Mind Map app. Despite multiple attempts and format adjustments, the hierarchy is not being recognized properly, and I either get a single node or a flat list instead of a structured mind map.🔎 What I’ve Tried:✅ Using the Parent → Child format (two distinct columns).✅ Testing different separators (, - ; - \t for tabulation).✅ Removing any empty root nodes.✅ Formatting as multiple columns (Level 1 → Level 2 → Level 3).✅ Ensuring the file is UTF-8 encoded and correctly structured.❓ Issue Observed:When I import the file, Miro doesn’t display the hierarchy correctly, and I only see one no

Hi friends,Currently I am using EdrawMind from Wondershare for mind mapping. What is the way around to use those files on miro? Those are getting uploaded as images and not mind map files.Appreciate your help!Regards,V

I was a student using a student email when I initially subscribed, but I had an unexpected charge last year, so I requested a refund and cancellation of the subscription. However, after a year, the subscription was automatically renewed for $300, even though I haven’t used it for the past couple of years, and mystudent email is no longer active. I would like a full refund and to cancel my plan permanently.I’m really unsure how to contact the Miro team, and this has been a very uncomfortable experience for me.

I have 3 boards one of which is endlessly loading, while the other two open. I tried to log using another browther. It didn’t help. I don’t use VPN. Internet connection is ok. I cleaned cash. Other members open the board without issues.

If I upgrade a free plan with multiple team members, but only select 1 member when upgrading, what happens to the rest of the members currently on the team? I want them to be converted to guests so they can still contribute.

All the diagrams and charts in my workspace were corrupted when I opened the workspace. The positions of the elements and their sizes changed, turning the workspace into a mess. I am using the free plan - is there any way for me to recover the data without paying?

зарегистрировалась на миро специально для того, что бы посетить интересующую меня доску, но столкнулась с проблемой. когда я перехожу по ссылке на доску если я зарегистрирована на сайте, то меня просто перекидывает на домашнюю страницу. если не зарегистрирована, то мельком показывает размытую нужную  мне доску и требует регистрации. что сделать, что бы увидеть доску?

I would like to create templates from existing boards but the option is not active (greyed text). What prevent me from creating templates from these boards?  

I used to have a premium account years ago but stopped using Miro. My account is on the free plan now, but no matter how many times I close it, this red banner keeps popping up:  And I can’t update payment details because it takes me to a 404:  I can’t seem to find where else I can possibly update my billing other than starting a new paid plan, which I don’t need to do.

Hi, Can anyone please help, My workflow project with miro is over on paid version of miro, Can i save these file as HTML or any other format. Can i use these project files later in future

 Dear Miro Team,My name is Anhelina, and I am currently working as an English tutor in Lviv, Ukraine. I truly appreciate everything that Miro offers for students and teachers - thank you for making education more engaging and accessible!Because of the ongoing war and financial difficulties, I am not always able to afford the premium version. I would be very grateful if there were any possibility to receive free access to Miro in order to create boards for my students.I can also provide any necessary verification or documents confirming my status as a teacher in Ukraine.Thank you very much for your support and kind consideration. I would really appreciate your response.With kind regards,Anhelina  

Hello,My name is Yaryna, and I am currently working as a German tutor in Lviv, Ukraine. I greatly appreciate everything that Miro offers for students and teachers – thank you for making education more fun and accessible!Because of the ongoing war and financial difficulties, I am not always able to pay for a premium version. I would be very grateful if there were any chance for me to receive a free Miro version to create boards for my students.Thank you very much for your help and support. I would really appreciate your response.With kind regards,Yaryna

My educational plan is gone. I had it is september 2024. what’s happened? 

I have an old, free account. I cannot find any log in details, but still have access. I want to move the boards from that free account to my current new paid account. How can I do that as I don’t know the log in from the other one? Current one is Service Design College. Old one is SSDC 2021. Thanks 

Dear Miro Support Team, My name is Sofia, and I am an English teacher from Ukraine. I teach English to children and use digital tools to make lessons more interactive and engaging. Due to the current difficult situation in my country, I am facing financial limitations and would greatly appreciate your support. Miro is a wonderful tool that could help me organize lessons, create visual materials, and make learning more effective for my students. Could you please let me know if there are any free plans, discounts, or humanitarian programs available for Ukrainian educators? Thank you very much for your time and consideration. Best regards,Sofia

Dear Miro Support Team,My name is Olena, and I am an educator from Ukraine. I teach medical subjects to Ukrainian students and use Miro as an essential tool to organize lessons, create interactive materials, and support effective collaboration in the learning process.For me and my students, Miro provides a structured and convenient environment that significantly improves the quality of education. However, due to the current economic situation in Ukraine and the much lower salaries compared to other countries, the monthly subscription cost is unfortunately not affordable.I kindly ask Miro to support me as a Ukrainian educator by granting access to premium features or an educational plan free of charge. This would allow me to continue providing high-quality education to my students without interruption.I would be very grateful if you could consider my request. Please let me know if you need any additional information or documents to confirm my teaching acti

Where is the function to lock the name of the board? There is some bug happening right now where some team members cursors continue to ONLY highlight the board title and not access the items on the board. This means the board titles get renamed multiple times a day. This is confusing and unnecessary.  Please let me know how to lock the name of the board so other team members cannot change it, accidentally, or on purpose. I understand this issue is at least 5 years old, so I imagine you have developed a fix to it by now. Thank you.

I am finding when I create slides with the same aspect ratio the slides themselves are different sizes. They are also adjusting larger / smaller when I copy pictures and content into them. How can I keep my slide sizes consistent? Here is an example of two slides which are 16 x 9 but are different sizes. I have object dimensions enabled for the board.  

When a big workshop has like 20+ people on the same board, sticky notes end up everywhere and stuff overlaps so it’s hard to keep track. Tips?

My name is Nastya, could you please let me know if there are any special programs, discounts, or humanitarian access options available for Ukrainian users?

Hi there I use the poll feature frequently on my boards.  On 18.8. it worked just fine.  On 19.8. i am able to create the poll but when pressing the "start" button nothing happens.  Any ideas? ThanksFabienne  

New on Miro here. While exporting, clicked on the desktop frame and now deleting this frame deletes all the content inside it. How can i delete only frame? 

I am the owner of the MIRO blackboard at the Science and Technology Museum in Milan.Until some time ago I was able to upload files from my Google Drive (ilabsistemi@gmail.com) without problems, but now I can't do it anymore: when I try, the error message “403. That's an error.We're sorry, but you do not have access to this page. That's all we know."I tried to follow the instructions of the Help Center step by step (https://help.miro.com/hc/en-us/articles/360017731253-Google-Drive), but without appreciable results :-(Best regardsEnric