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Ask the Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 8,982 Topics
  • 30,045 Replies
8982 Topics
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andreanneboisclairNew Here
asked in Ask the Community
PROBLEM to finish a table in Free version, and then ask my management to subscribe to a package by showing them.

I'm using Miro for the first time, I've created a table that I want to finish to show my management and maybe convince them to sign up for a paid package. However, I'm told that I've reached 3 tables in the Free version. Miro counts 2 other tables which, for me, were only used for a few seconds to try out some tools, and I wasn't even aware that they were counted. Then this morning, I'm blocked in READ ONLY mode for the 3rd table, and invited to take out a package. How can I finish it, then present it and convince my management to take a package? 

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Matthew HeathBeginner
posted in Ask the Community
Miro Board Administration

When a user leaves the company or their Miro account is taken away, Boards default to the admin.  Inevitably someone wants access to the orphaned board and its up to the administrator to figure it out.  Does anyone have a good management method to deal with this situation?

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Eca
Mironeer
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albertocanasNew Here
asked in Ask the Community
Is it possible to organize Spaces within other parent Spaces?

Is it possible to organize Spaces within other parent Spaces?

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2-INCHNew Here
asked in Ask the Community
Why Miro charges my account every month when I have a free plan?

Hi,I just checked my creditcard records and it showed that I pay Miro for almost a year now, but I only have a free plan in my company account. So I cannot acces to stop billing. Can someone stop the billing for me? And can I get a refund for this period? 

271
Eca
Mironeer
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yuuki tanakaNew Here
asked in Ask the Community
文字の不具合

文字入力をすると最初の文字が固まってしまって日本語入力ができない「にゅ」と入れる場合ｎが固定されてしまい「ｎゆ」と表記されてしまう。直す方法はありますか？

4075
Eca
Mironeer
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TonyTokenizedNew Here
posted in Ask the Community
downgrade from team starter to free

Miro, there is literally no way to find this option. I need to downgrade my account to free.

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Robert Johnson
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Djabrail AlievNew Here
asked in Ask the Community
Удалилась доска на бесплатном тарифе

Доска на бесплатном тарифе удалена. У автора платы нет возможности восстановить плату. Связь:  Скрин от автора:  

305010
Eca
Mironeer
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NOrtizBeginner
posted in Ask the Community
Timer disappears

Collaborators are reporting that they see the Miro timer start up but after a while disappears. How do I keep it from disappearing?

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stewart.witchallsNew Here
posted in Ask the Community
Cut-N-Pasting jira / confluence links not working

I have boards connected to our company jira & confluence.I can import jira(s) using “Tools, Media, Integration” / Jira Cards. These are rendered as expected (see below).However, when I cut-n-paste a URL onto the board, I only see placeholder cards. The links work, but the visual information is wrong (see below)  

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BruceMBeginner
asked in Ask the Community
Issue with changing object colour transparency

Hi,I’m trying to create my own Ikigai template and are having problems with colouring the overlapping circles. I can select a circle, change the colour and the transparency, but whilst Miro saves the colour, as soon as I exit the board and return, the transparency settings are incorrect. I’ve done community and general Google searches and there are many results where people are recommending trying saving to a different % of transparency, clicking out of the object and then saving the correct % a second time, using different browsers (I’ve tried both Safari and Chrome), emptying the browser cache, switching off any extensions, duplicating the cluster of overlapping circles or just starting entirely from scratch. I’ve tried all of the above and none of it makes any difference.Has anybody else encountered this problem? If so, were you able to find a solution?Thanks in advance for your help.Bruce

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elisebelNew Here
posted in Ask the Community
No tools work on my ipad

Hello! I am logged to my account from computer, phone and iPad. Everything works on computer and phone, but when I open any board with my iPad I can see the board and everything on it but I don’t see any tools, I can’t write on the board on my IPad. I even don’t have an exit bottom to go to the page with all the boards if I open any one of them. So I get stuck in the board I open without any visible tools or any bottoms at all. What can I do? Thank you very much.

221
Kenneth Ritley
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Warren LawlorNew Here
asked in Ask the Community
Jira Planner , Sprint view: Cards are not displaying when the card is carried over previous sprints

In Jira Planner, there is the Option to include Sprints and select the current active and future sprints from the board selected.Where a card has been actioned in previous Sprints and also in the current Sprint still, the card is not displayed in Planner. Seems only Cards which are new in the current Sprint, but if a card is in older sprints. Is there a way to include cards which are carried and have multiple sprints for cards?

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ZheLiNew Here
asked in Ask the Community
Why the text in the sticky notes not take all space in the note?

 I find that the left notes the text shows fine. Almost take the whole space in the note. But the right one leave a lot of margin in the note. Why this happens. I click on the note and make the setting of both same but not work.  how to solve this? 

351
Eca
Mironeer
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BMG63New Here
posted in Ask the Community
BMG63

I have editor rights for MIRO but unable to perform any function on any miro board. Unable to move scroll side to side and perform any functions. Not a problem with my keyboard as laptop changed and issue still exists. Any idea why my functions are not working?

111
Eca
Mironeer
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YanyiyunlaoshiNew Here
posted in Ask the Community
reporting a bug chinese

I have found a strange bug when typing Chinese characters on a board. doesn't matter what board also don't matter wether I type on a sticker or in a typing box, both on iOS - MacBook and iPad. the problem is that when I type, the latin also appears after the characters. so when you finish typing there are both characters and latin (latin is somehow backwards) how to fix it?

111
Eca
Mironeer
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Mark StriebeckNew Here
posted in Ask the Community
Customizing content of Jira Cards

We just configure the Jira/Miro card integration. And while it’s working well, I wonder if there is a way to customize the cards. We are managing our iterations in Miro and preferably want to see only the summary and the assignee. That way we could see more cards without scrolling or zooming out.Thanks for any pointers!

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tom_tdsBeginner
asked in Ask the Community
API Updates to Image Widget Not Reflecting Updated Content from External URL

Hi Miro Community,I'm working on a project that uses the Miro REST API to update an existing image widget with content from a Dropbox URL. While the API successfully processes the updates (I get a 200 response and the modifiedAt timestamp confirms the widget has been updated), the widget still displays a cached version of the image hosted on Miro’s servers.Here’s a summary of what I’ve done:I’m appending a cache-busting query parameter (e.g., &cb=<timestamp>) to the Dropbox URL to ensure the URL looks unique for each update. I’m temporarily setting the widget’s image URL to a placeholder before applying the updated Dropbox URL to force Miro to refresh the image. The modifiedAt field in the widget API response updates, confirming that Miro acknowledges the change, but the imageUrl field still points to a Miro-hosted cached version of the image. If I manually update the image widget in the Miro UI, it correctly fetches the updated Dropbox content.My Questions:Is there a way to

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Greg HughesNew Here
asked in Ask the Community
Pasting a table from Excel

Hi all. Quick query, I paste a table in from Excel but the column width is too small, I can’t see an easy way to expand the column width so I can see the full detail in each cell?Is there a quick way to do this?

521
Eca
Mironeer
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OzzyNew Here
posted in Ask the Community
Card Options

Do we have an option for insert any image into Miro Card?

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Eca
Mironeer
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Michael RabeNew Here
asked in Ask the Community
TimeLine Problem

HelloI have the problem today that the TimeLine is no longer loaded.When I create a new one it works.What can I do so that the old TimeLine loads again. Not availableThis data is not available

211
Eca
Mironeer
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GuzaliyaNew Here
asked in Ask the Community
CONSTATNTLY LOADING WITHIOUT ENTERING IN...

Hello. Unfortunately, I can’t enter Miro, the page is constantly downloading.How can I solve this problem?

271
Eca
Mironeer
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Lukas KabicekNew Here
asked in Ask the Community
[RESOLVED] Text encoding issue in roadmap

Hello community,a few days ago I started experiencing an issue with text encoding in my Miro board where I use roadmap feature.I use characters from Central European alphabet like ěščřžý… This issue was not there before so I suppose if some recent update caused a bug there?Thanks for your help,Lukas

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danyheringerNew Here
asked in Ask the Community
Filtro Canvas

O filtro da integração com o Canvas apresenta um erro: ao clicar para filtrar, o filtro some da tela e não aplica nenhuma alteração. Nao consigo visualizar tudo que utilizei.   

151
Eca
Mironeer
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Romina Paz Ojeda RakelaNew Here
posted in Ask the Community
I can't download or export in PDF

I cant download the canvas in my board as PDF??

9687
Eca
Mironeer
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julianarochalimaNew Here
posted in Ask the Community
Unauthorized charge

I have been receiving a recurring monthly charge (US$70) and it does not show that I have an active plan. I searched for instructions to access billing information, but the tutorial indicates an option that is not available when I access it (because I don't have it). I need a response because I cannot continue paying and I need to be reimbursed.

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Eca
Mironeer
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