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Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,828 Topics
  • 26,297 Replies
7828 Topics
K
Kristian MandalNew Here
asked in Ask The Community
Can't expand cards in Miro board + middle mouse button not opening links

For some reason I can’t use the expand button on cards anymore to see the description area. Worked fine last week but now it just stopped working.I’ve been trying to find a solution, but nothings worked so far.  I’m also struggling with the fact tha tmy middle mouse button no longer open up links like it used to. I now have to double click the text, press the edit link key and then copy/paste the link into the searchbar. It was the same thing as the problem above. One day it worked fine and the next it just stopped working.  Both of the problems have been tested on multiple computers and hardware. 

630
K
6 months ago
K
Kelly ReedNew Here
asked in Ask The Community
How do I make the background of mindmap nodes white?

How do I make the background of mindmap nodes white?I added semi-transparency backgrounds to my mindmap because I want to highlight and name different sections of it, but this makes the text less readable. I wanted to fix this by making the background of the nodes white, but I don’t see a way to do this. Should I be using a different map?

591
Robert Johnson
6 months ago
L
Linda van SintenNew Here
asked in Ask The Community
Error message in Planner(program board)

Hi Miro people, I have an issue with my planner(program board) in miro.I can create one and it does load my jira stories when I select my miro board. But when I try to change the column field I get the error message: Failed to load column fields try again.I tried over and over, but it does not work. Same error message I get in the Add swimlanes dropdownHope you can help me, since I really like this planner and it is really beneficial for our team Kind regards, Linda

241
Robert Johnson
6 months ago
T
Tom ROYERBeginner
posted in Ask The Community
How to use Miro offline as a personal tool

Hi,I would like to use Miro not only as a team tool but also as a personal tool to have personal boards of my own mind maps. It becomes a problem when needing to work offline (ex: in the train with bad/no wifi). I understand Miro doesn’t work offline on colaborative boards as the timeline of modification would become hard to follow. But for a personal boards not shared, is there a way to work offline? Technicaly, if not shared, it would not be complicated at all, only would require to stock data on local hard drive.

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6 months ago
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ragazza_bionicaNew Here
asked in Ask The Community
payment

Hi. I’m sorry for the question. I’m trying too use Miro but a lot of the functions are not available. I know that I have to pay for them. But I heard that for the ucrainians they are for free now. How can I use all the functions for free if its possible. Thanks a lot

131
Robert Johnson
6 months ago
J
JimHillsNew Here
posted in Ask The Community
Unable to use my account

I’ve used Miro in the past when I was invited to collaborate on another company’s board. I would like to create my own boards and use Miro for my company, but I’m not able to do so because when I log in I get a message that says “Join teams to access boards” and the only option is “Ask to join”. I don’t want to join a team with the company that I collaborated with before, but I can’t see an option to remove myself from their teams or their account. Please help!

2275
Robert Johnson
6 months ago
A
Alex LNew Here
asked in Ask The Community
HELP! The entire board is too blurry to see anything

As you can see in the screenshot, for some reason after the latest windows update that added the weather to task bar, my miro board is to blurry to use. I can’t read any text without zooming in until it’s nearly all that’s on the screen. It wasn’t always this blurry, but we have a game due on Tuesday and I can’t access anything on the board! lmao. I looked around thinking that it might be a graphics/performance issue, but I couldn’t quickly find anyone else with the issue of the entire screen being blurry.  I doubt that anyone will come in with a solution before my work is due but I hope that if a solution does come about, someone else will find it helpful.

28182
C
6 months ago
A
Andrew Sanchik
posted in Ask The Community
How do I can create my first conversation

Could someone advice me?

201
Paul Snedden
6 months ago
J
Joe SeaborneBeginner
asked in Ask The Community
Notifications on login

Is it possible to give those logging into MIRO a notification of certain text. It might contain into at times like “An update is coming” or “Be aware that the MIRO feature blah blah blah is not working”

161
ElvaMiro
Mironeer
6 months ago
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Nicholas NesbittBeginner
asked in Ask The Community
ALT text not visible

I am collaborating on a board with another user and that user has added ALT text to an image but I am not able to see the ALT text. I am an editor of the board and I activated Miro Assistant but I still don’t see the text. Screenshots of what the other user sees versus what I see. 

704
ElvaMiro
Mironeer
6 months ago
A
AleBBBBBBeginner
asked in Ask The Community
Laptop and Second Monitor

Hi All,I’m having to use a company laptop which is tiny. So I’m connecting it to my second monitor but its changing the alignment.Any ideas how I can sort this?TIA :) 

171
Robert Johnson
6 months ago
S
SmueNew Here
asked in Ask The Community
Miro with interactive display Samsung WAD series

Hi community,Samsung WAD series uses Android 13 with Google Play Store integrated so the download of the Miro app would be possible. I wonder if it is worth to give it a try or if the system capacity is too low for a good experience.SoC Generation: Amlogic T982OS: Android 13Processor: A55 X 4RAM 8 GBGraphic board: ARM Mali‑G52 MP2Memory (eMMC): 64 GBUnfortunately, Miro tested systems do not fit into our budget.

500
S
6 months ago
A
Amos.RenNew Here
asked in Ask The Community
Where is my trash？

When I log into Miro, I find that after deleting files, I can't find the boards anywhere anymore. They used to be found in the trash. 

511
Robert Johnson
6 months ago
Peter
PeterBeginner
asked in Ask The Community
Why does the A4 frame size vary in size?

I created a bunch of objects and then added them to a frame with a custom size. Later I changed one frame size to A4, and then the one next to it to A4 as well. One is larger in size than the other one. I thought A4 would have been a fixed frame size. Instead, it appears that it is a ratio. See the example below:  

19398
A
6 months ago
M
MoyraNew Here
asked in Ask The Community
Toolbars not showing

I recently started using Miro for organizing brainstorms etc.Earlier today, everything worked just fine. Now, I can’t work on my boards because the toolbars aren’t showing (screenshot). I can not add anything (except my copying and pasting already created pieces). How can I solve this? Thanks in advance!  

431
Robert Johnson
6 months ago
H
HappyNew Here
asked in Ask The Community
Is it okay to use Miro in order to create a YouTube video?

Hi, new here!Is it ok to use Miro to explain an idea let us say or a topic and then screen record your created Miro board with a voice over, for example, and then upload the educational video to YouTube? Thank you.

934
Maria Pedone
Mironeer
6 months ago
G
G Kortum
asked in Ask The Community
Google Slides motion/transition discrepancy (In Miro vs in Google Slides)

Previously I would use Google Slides embed code to insert as an iframe on a Miro board without issue. The presentation would flow (whether as “expand to full screen” or “source”: the two view options in the Miro tool bar) as if from within Google slides. However, since last week, my newly added presentations (not necessarily newly created) presentation do not respect the motion options set in the Google Slides file. As expected, I have build ups: objects appearing depending on the mouse click. Now, once the inicial object is activiate, all other objects appear as well. (The iframed presenations from two months ago still work as expected. It seems just the recently added ones reflects this behavior.)  Not sure were the cause is: Miro or our Google Workspace account. (Previously we had the approval option when sharing a file in Google Drive, but now the option does not appear. I noticed this about two weeks ago. Our systems people say they have not modified any configurations.) Is anyone

190
G
6 months ago
A
andrea nardiNew Here
asked in Ask The Community
Unexpected billing for free account

Dear Sirs,I have received a very suspicious email from <billing@account.miro.com> requesting payment of USD 1440.  Your invoice is due You have an invoice due in 14 days for a total of $1440.00. We understand that renewals can sometimes be stressful, but to prevent an interruption of your service, please pay your past-due invoice as soon as possible. If we do not receive your payment, your account will be locked in29 days. Avoid disruption by paying your pending invoice.    I got access to Miro by invitation, I am using a free version, I have not given any credit card nor do I intend to open a business plan.I do not understand where this request for payment comes from.Hoping it is misunderstanding or a scam to be trashed as spam,With respect

681
ElvaMiro
Mironeer
6 months ago
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Nicholas NesbittBeginner
asked in Ask The Community
ALT text not visible to me

I am collaborating on a board with another user and that user has added ALT text to an image but I am not able to see the ALT text. I am an editor of the board and I activated Miro Assistant but I still don’t see the text. Screenshots of what the other user sees versus what I see. 

391
ElvaMiro
Mironeer
6 months ago
J
Jose BarrosNew Here
asked in Ask The Community
Bad experience with Copilot, win11

I’m using windows 11 and Miro with Edge, we are experiencing very bad interaction because of the feature named “copilot”Everytime I try to edit some object on the board it opens an annoying button saying “edit with copilot” the diagram can’t be edited and I can’t continue the job.Any suggestions on how to disable that feature? I’m inside a corporation so edit the register is out of question.

1594
S
6 months ago
E
Elena WladNew Here
posted in Ask The Community
App Google Images missing in the toolbar

I installed the Google Images application but I don’t see it in the toolbar, I have a free version of Miro. Can you help me?

423
Maria Pedone
Mironeer
6 months ago
P
PerplexedNew Here
posted in Ask The Community
How to remove voting results

Hi, I’ve completed a voting exercise on a board I created, but I now cannot remove the voting results. The voting number shows in a blue disc on the board. I have tried everything and been thru the menu options many times. I note Miro don’t provide any customer service...cough cough, so can someone help me to understand this basic feature? Otherwise I will have to recreate the board from scratch simply to overcome this glitch 

1661
ElvaMiro
Mironeer
6 months ago
vprds
vprdsActive Contributor
posted in Ask The Community
[SOLVED] I found a bug. Should I post in the community forum or submit a ticket? "Chat disables Video chat"

I read the Troubleshooting guide and the How to contact Miro support  but I can’t find my answer yet. So I am opening this topic.Okay so here’s the deal. I found a bug, not a big deal (for a user, for an engineer I don’t know 😋), maybe it’s my browser (I’m on Arc). It really doesn’t bother me, but, obviously, I want to report it to the team. I’m on a paid plan so I know I can open a ticket, but I also want to earn my points in the community forum 😏. So my question is: ¿Should I post in the community forum (as a bug) or submit a report ticket?Evidently I don’t want to duplicate the work for the Miro team but I was faced with this internal debate. I’ll leave the description of the bug so you understand my dilemmaTopicMiro Product → Board & Dashboard → ToolbarSubjectOpening the "Chat" while on Video Call, disables video call until the page is refreshed Please describe your topic as detailed as possible: I was on a videocall inside Miro, when I noticed that if you open the "Chat", th

885
vprds
6 months ago
P
Phill BuenoNew Here
asked in Ask The Community
Is there a Presentation Mode for mobile?

Is there a Presentation Mode for mobile?

571
Paul Snedden
6 months ago
D
Danny Golding 2Beginner
asked in Ask The Community
When I click on one object nearby objects move around

I’ve recently started experiencing some odd behaviour when I click on a object on a Miro board.Often nearby objects seem to be selected and then immediately jump out of position. I’m also unable to edit the object I originally selected.Initially I thought this was an issue that just affected one of my boards but now it seems to be happening on multiple boards. I’ve been a Miro user for 3+ years and have never experienced this kind of behaviour before.I’ve mostly experienced this behaviour on a Windows laptop running Edge.  

2115
U
6 months ago
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