Ask the Community

Hello, I have a free Miro account.I have a team board, where the team admin has been away from the company for some time.I can't transfer it to someone else, and it doesn't make sense for this person to be associated with a company project they no longer belong to.How can I remove or transfer it to someone else?Thank you for your help!   

Hello, I am trying to figure out if my team would be able to present the same deck at the same time. My team uses the same deck to present in specific meetings, and these meetings can be at the same time, but not the same group of people. We would need to present the same deck on the same board but allowing each team member to present in their individual meeting, which could be at the same time another team member is presenting the same deck in another meeting. Is this possible without having to copy and paste the deck onto another board? 

I am getting extremely irritated with the broken functionality of copy and paste in Miro. I am on MacOS primarily using the desktop app.Every time I need to spend a few hours in Miro I encounter the same issues over and over again, including today.One example is if I try and take a screenshot and then paste it into Miro, it either refuses to paste it completely, or sometimes I end up with some weird frame with the Miro logo at the top corner, and none of the content I actually wanted to paste. Sometimes I need to go and re-capture the screenshot over and over again before it finally pastes onto my board.This also happens when simply trying to copy and paste any image into my board from the clipboard. Sometimes I have to try it 3 or 4 times before I finally get the image from my clipboard into Miro.Before you accuse me of trying to paste an image that is too big, I am going to reiterate that it takes me 3 or 4 tries before it works. Eve

Good afternoon everyone,I hope someone here can help — I’ve been trying to find a solution to this for months.We are an online school with a team of around 20 teachers.Each teacher works with students on individual student boards, but at the same time we have 4 main school boards that contain all our core materials, lesson structures, and reusable content.Teachers need access to these 4 main boards in order to copy materials into the student boards they work on.However, the problem is that with this access they can also copy all materials into their personal Miro accounts, while this content is the intellectual property of the school.So my question is:Is there a way to allow team members to copy content only within the team (from the main boards to student boards), but prevent copying materials outside the team or into personal accounts?

Hello,I am currently experiencing an issue with my board. All of the images have suddenly become blurred, and I am unable to clearly see the icons in the diagram. I have not made any changes to the configuration.May I please ask how to resolve this issue?Thank you.Kind regards,Julius

I am the admin for my company and activated AI sidekicks on enterprise license only for one Team , it went well most of the day, but then the Icon for Sidekicks disappeared, and I only have AI standard. I want to know if there is a setting maybe I shouldn't have applied?, all on in the admin console for this specific Team?Thanks 

Hey all, Hope you are doing well.So, this case is regarding being able to login into MIRO. So, little background, we had a incident in last year so for that incident as a remediation for that we had to remove users from MIRO. So, right now its configured like this that a user gets added to AD group and through SCIM provisioning he/she gets synced up with SSO and then the user gets able to access MIRO via SSO. But, in this incident, we removed all the users from AD group, so inturn shortly after majority of the users were not able to login into MIRO as SSO is forced for login. But, there was some set of users who accessed the MIRO application by bypassing SSO and they were in the application. I would like to know how this was possible and in which direction I should focus upon?

Hi I use the m4 ipad pro, and i have came by a blank portion of the screen like 1/8th of the right side always when switching in and out of tabs. ( i have to close the app everytime just to resolve this issue.Additionally whne using apple pencil it will freeze sometimes and it requires me to bring the pen away from the screen to “reset” it . anone else experiencing this issues ? how to fix ?

I created an account using work email using miro.com/login - it allowed me. But miro.com doesnt show me a way to Login. There is link coming up using Chrome or Edge. is there some restictions using work laptop. With or without VPN - it doesnt work. 

I’m sure there used to be a button or at least an email address. I have a paid subscription and I want help with the sticky stacks which are - again - not working properly. Is there no way to actually communicate this directly any more?

My guests used to be able to use the Jira cards feature through the jira integration on Miro.But since the past week or so - they are unable to use the functionality :( Has anyone else experienced this? It is a critical feature that my guests need to utilise during Planning Sessions and workshops. Now, I am the only one with the license in my company and I cannot be spending so much time converting all the urls to jira cards on behalf of my whole company in planning. And it does not make sense for us to purchase licenses for all 80+ employees if they only use the tool once every quarter. Anyone else experiencing this?

How to delete milestones on roadmap on the iPads or phone ? It's right now impossible to do it

I’m trying to create sub-records in a project schedule on a board. I upgraded to the starter plan but it’s still not working and asking me to upgrade when I try this. 

Hello. Recently ran into a problem of being unable to interact with any of elements of the miro whiteboard interface. Board work as always - it loads, I can observe all on it, I see all the changes. But all the buttons are just replaced with grey boxes. Even the name of the board. It looks like the board doesn't load. But it does.The problem occurred on my tablet two days ago and today it also appeared on my computer (windows), I tried to switch between several networks, wifi/mobile data, it didn't help. I also tried to update and reinstall the app. I even tried to open it in Chrome browser, but everything is the same. It neither work when I'm a team member or team and board owner. Switching account to another one also didn't help.Is there a way to fix this problem?

Dear Miro Support Team,My name is Sofiia, and I am a teacher in Ukraine. The war has created enormous challenges for both educators and students here. Many of us are doing our best to continue teaching under difficult circumstances, but financial limitations make it hard to access professional tools like Miro.Despite these hardships, I work with children who need stability, motivation, and interactive learning to stay engaged. A platform such as Miro would allow me to create dynamic lessons, bring more structure to our classes, and help my students feel connected and supported.I would be deeply grateful if you could let me know whether there is any possibility of receiving free access to Miro as part of your support for educators affected by the war. Such help would make a real difference in continuing meaningful education during this time.Thank you very much for your consideration and for supporting teachers around the world.

How to contact the  account team?   No contact number or email.

Hello, Our organization has used the free version for some time and like the Miro tool, we are undoing a process so we can get the paid version. We needed a GDPR check done by our Data Protection Officer. He looked at the links to the DPA and GDPR Privacy Policy by Miro and said that Miro was likely compliant but we need a Transfer Impact Assessment to finalize the review. Specifically he said (emphasis mine): "According to https://help.miro.com/hc/en-us/articles/6491838039570-EU-Data-Center-Residency, all data processed by Miro is stored exclusively on servers in the EU. The main data center is located in Ireland, with a second da

I have used Miro for free for more than a year, but am suddenly unable to access the boards. I am the creator and the only one who has editing rights. It seems like Miro forces me to join my company's subscription plan, which has a broken link.

Hi there,Our board “GoldenPath Production TIMELINE” is under the Team “go-game”, which was created by me (Company Admin) some time ago. The Team Admin has just reported that all board members, including himself, are currently unable to use the Nesting feature, and the existing nested structures cannot be edited. The feature was working normally as of yesterday.Could you please let us know if there have been any changes on the Miro side that might have caused this? Alternatively, please advise if there is anything we need to check or configure on our end to resolve the issue.Many thanks.

My name is Sofiia, and I am a teacher from Ukraine currently working in the field of education. I use Miro in my teaching practice to create interactive lessons and collaborate with my students online.Due to the current situation in Ukraine and limited financial resources, I would like to kindly ask if it would be possible to receive a free educational upgrade or access to an extended plan. Having access to additional features would greatly improve the quality of my lessons and help me better support my students.I would be happy to provide any documents confirming my teaching status if required.Thank you very much for your time and consideration. I truly appreciate your support.Kind regards,Sofiia