Ask the Community

There used to be a ‘Re-organize Frames’ button that automatically sorted the frame sequence based on their positions, but now it’s gone. Help!

I have heard that Miro may offer complimentary licenses or support programs for individuals from Ukraine due to the ongoing situation. If such an option is available, I would be very grateful for the opportunity to receive access, as it would greatly assist me in my work and personal projects. Thank you very much for your support and understanding.I look forward to your response. 

Hi,The pen thickness control slider is not appearing. I'm not in presentation mode. Thanks, Alex

Hi there,Ive looked around the forum but still can’t resolve this. I’m a team admin on a free plan. There’s three boards I no longer use and there doesn’t appear to be an option to delete? I also want to delete the three team members assocaited with these boards and that’s showing as a bug. See screengrab.Please help! Thanks. p.s. Tried chrome extensions, incognito browser etc.  

Hello! I would like to request a refund for the subscription fee charged by Miro. After the free trial period, during which I did not use the subscription, I forgot to cancel it and the charge went through. On the same day, I canceled the plan, but I couldn’t find the support contact to request a refund for the charge. Could you please help me?

As I remember there was options for pasting excel- as grid- as tableright?However, right now, the excel content is not recognized and miro app pastes the latest miro-table I had copied. I am able to paste the excel content to other applications, but not in miro. I also tried the web versions in Chrome and Edge - in the web versions - same problem. However, I’m able to paste the content copied from Excel in other applications.My goal is to paste it as Miro Grid on my board.

Hi all,I use Miro for mind mapping and really appreciate its collaborative capabilities. However, I’m frustrated that when I add sticky notes, detailed notes, descriptions, images, or videos to child nodes, these objects remain visible even when I collapse the parent branch. My main goal is to write detailed notes and attach media to specific nodes, but keep everything organized by having all related content hide or show together with the branch. This seems like a fundamental feature for keeping complex maps tidy and organized, yet it isn’t available. Is there any workaround to achieve this in Miro, or has there been any official explanation for why this isn’t supported? I’d appreciate any guidance or insight from the community or the Miro team.

Good day.  I’m turning to you with a question, how can i get correct invoice for selected plan. I would need to exclude VAT form the invoice. BR,Aleksandr

I seem to be still getting billed for a service that I have cancelled, I am unable to login to the account as it was cancelled and all I have was the confirmation that the account was cancelled in my email but still seeing charges on my credit card statement. 

Hello,I'm experiencing an issue with the YouTube video embedding feature in Miro. Normally, when I copy and paste a YouTube link into the Miro board, the video player appears automatically. However, as of today, this function has stopped working.Now, when I paste a YouTube link, it only shows up as a regular link with a thumbnail image, not as an embedded video player. Strangely, the YouTube videos I previously inserted are still displayed correctly and work as expected.I’ve tried refreshing the page and using different YouTube links, browsers, and devices, but the issue persistsCould you please help me resolve this?   

How can I align the objects shown above so that the connector line is straight? I’ve tried moving the object manually, and using the align and auto-align features.

Hello, I just signed up for Miro and received an confirmation email, set password etc.When I sign in, the Miro icon persists on screen, but the app never loads.I have deleted my cache and tried this in Chrome, Edge and Safari - nothing works.Any tips on how to trouble-shoot please?Best Regards,Emma

Do you have problems with landing decisions in your workplace? So do we! I have an idea for how we can make decisions at my workplace, without having to have long, drawn-out meetings. It goes as follows: Every stakeholder prepares a short pitch to what is the right decicion based on their point of view. They write one-two sentences in their section of the decision wheel. After everyone has pitched their point of view, everyone gets to put a marble in any of the sections of the wheel - the decision they believe is the correct one. If there are more than one section that has the same amount of marbles, all other sections of the wheel are removed, and they have to vote again - only amongst the sections that are left on the wheel. I am picturing that the wheel follows the laws of gravity, meaning that the section that gets the most marbles, ends up at the bottom of the wheel. I would love to create this decision wheel in Miro. Does anyone have any tips

I swear this was working properly just a few days ago... The 3-dot menu to modify swimlanes doesn’t appear AT ALL when I click a swimlane. This means I can’t modify the colors, nor can I delete them. It still lets me write text and add additional lanes, but I’ve hit a wall because I just need to delete the ones Im not using at this point. This is really frustrating, any help would be appreciated. 

Hi everyone!I’ve just started using the Mira platform. I’m an English teacher from Ukraine, and I heard that Ukrainians can get access to the premium features for free.Could you please tell me how I can apply or activate these premium features?Thank you in advance!

Dear Miro Team,My name is Nadia, and I am writing to you from Ukraine.First of all, I want to say that Miro is a wonderful platform — your board is incredibly helpful, intuitive, and beautifully designed. It has been a gentle and inspiring space for me to organize my thoughts and work.I would like to kindly ask whether Miro currently has any support programs for users from Ukraine.If such a program exists, I would be deeply grateful to receive information about it or to be considered for a free or discounted plan. Access to the expanded features would greatly support my work and daily tasks during this challenging time.Thank you sincerely for your time, understanding, and everything your team does to make collaboration easier and more human.Warm wishes,Nadia

 My name is Lyubov, I am based in Ukraine. Due to the ongoing circumstances I’d like to ask whether there is a possibility to receive free access or special support for Ukrainian users/educators. 

I was on a free trial of your service, and I’ve just been notified that I will be charged R$435.00 soon. I have no intention of continuing the subscription and absolutely do not agree to be charged.It is unacceptable that I’m being told I must pay for a full month I will not use, simply to cancel the subscription. I do not wish to use the service any further, and I am requesting that my subscription be canceled immediately without any charges.Charging users for an entire month after they decide not to continue—especially when no usage will occur—is completely unreasonable. I’m making it clear now: I do not authorize this R$435.00 payment.Please cancel my subscription immediately and ensure I am not charged.

While it was very easy to create a new custom field, edit it’s name, add new options, it doesn’t seem like there is a way to delete the custom field.I mean, there’s gotta be a way, right? 

Some members of my team have had an issue with music that plays during the timer not stopping when the timer ends. This occurs when I am sharing miro through teams.  does anyone know how to make this stop?