Ask the Community

I tried to sign up with my educational email, however it did not work. I tried to delete the account to recreate, but now I am receiving this message. How to proceed?I have tried:Incognito browserClearing cacheChanging the email of the original account.

Dear Miro Team,My name is Maksym, and I am an online English teacher from Ukraine. I work with students individually and regularly use Miro to make my lessons more interactive, engaging, and visually clear. It has become an essential tool in both lesson planning and helping my students stay focused and motivated during our sessions.I understand that the Miro Education Plan is primarily available to accredited educational institutions. Unfortunately, the school I collaborate with is not officially accredited. However, I have learned that Miro has kindly supported other Ukrainian educators in similar situations, and I would be very grateful if you could consider my request as well.If there is any possibility of receiving free access to the Education Plan in my case, I would truly appreciate it. I am, of course, happy to provide any documents or information needed to confirm my role as an educator.Thank you very much for your time, understanding, and support

Hi Miro Community,Our board has become completely unusable after team members imported several large Excel tables directly into the board.Here is what we are experiencing:- All toolbar icons are grey and non-functional- No editing is possible — cursor is locked in pan/hand mode only- Escape key does not help- Hard refresh (CMD+Shift+R) does not help- Incognito mode has the same issue- Mobile app crashes immediately with the message: "Board is too big for this app"- All users on the board are affected — not just one person- Another board on the same account works perfectly fineIn the browser console we see these errors:- "Detected incorrect service lifecycle. Trying to start a service which is already running" (repeated for every service: CanvasController, WidgetController, MouseWheelService, etc.)- "Manifest for stencil_schema already registered, check the flow"- "Failed to launch miroapp:// becau

When I navigate to a board, the side panel shows the board within its Section within its Space. Great. On the front page/ dashboard, if I navigate to a Space I only see a scattering of boards unfiltered /uncategorised by which Section they are in. This is annoying. If I search on the Miro AI bot, it says this:To view sections within a space on the Miro home page:Navigate to the space - Click on the space name from your home page or sidebar Look for the sections panel - Once inside the space, you'll see sections listed in the left sidebar or as tabs/categories Filter by section - Many spaces organize boards into sections (like "In Progress", "Archive", "Design", etc.), and you can click on these to filter the boards shownI cannot

A specific board I’ve been working on for over a month suddenly won’t load in any browser or device. (Other boards work fine.) I’ve been trying throughout the day with no luck. The board get’s stuck on a gray screen with a “connecting...” message on mobile or “Connection restored” message on desktop. I’m wondering if anyone can help meet access to this board please?  

Dear Miro Support Team,I hope this email finds you well.First of all, I would like to express my sincere gratitude for the incredible platform you have built. Miro is truly an outstanding tool that has become indispensable for my work. The interactive features and the seamless user experience make it the best platform for visual collaboration.I am writing to you because I am an English teacher currently living and working in Ukraine. As you know, we continue to face significant challenges due to the ongoing war. Despite these circumstances, I am dedicated to providing high-quality education to my students, and Miro is a vital part of my teaching process.I currently have an active paid subscription. However, I recently learned that Miro offers support programs and free access for users and educators based in Ukraine. Due to the current situation, it has become financially difficult to maintain a paid plan, but I cannot imagine my lessons without your tools

When trying to open my board, it just stays on the gray-ish screen as if it was loading it.When trying to create a copy of it, i’m getting the error “something went wrong” and in the network analysis i’m pretty sure its a 500 error.I then tried to open it in a private window, which worked but all my Kanban cards were piled up on a stack and the Kanban board itself was not there.

My Miro board won’t load correctly and continually says it’s offline. The board toolbar won’t display and I can’t copy any of the content on the board or duplicate the board. I’ve tried multiple browsers, hard refresh, clearing the cache, restarting the Miro app and I’ve shared with colleagues/private mode. No joy.I don’t know how to bring it back without loosing all the content on there. 

Hello. Recently ran into a problem of being unable to interact with any of elements of the miro whiteboard interface. Board work as always - it loads, I can observe all on it, I see all the changes. But all the buttons are just replaced with grey boxes. Even the name of the board. It looks like the board doesn't load. But it does.The problem occurred on my tablet two days ago and today it also appeared on my computer (windows), I tried to switch between several networks, wifi/mobile data, it didn't help. I also tried to update and reinstall the app. I even tried to open it in Chrome browser, but everything is the same. It neither work when I'm a team member or team and board owner. Switching account to another one also didn't help.Is there a way to fix this problem?

I used to text-highlight a lot Recently, it is impossible to access the (horizontal) contextual menu when editing text.The contextual menu only shows when the container is selected but once inside, while editing, it disappears.Any idea, gurus? 

Dear Miro Team,My name is Yuliia, and I am an English online tutor based in Ukraine.I am writing to kindly ask if it is possible to be considered for a free Education Plan or a free upgrade to my account as part of Miro’s support for Ukrainian educators.I would be incredibly grateful for any support you could offer to help me continue teaching effectively.Thank you for standing with Ukraine and for your time and consideration.❤

what is Param 'reCaptchaToken' is required when you send an invitation?

Have problem with clicking. It is like my mouse is higher then its shows up on screenalso when i click on the text to edit it it shows up really weirdsorry for my bad englishit will be easier to understand in the videovideo

Starting Monday, 3/16/2026, can no longer format specific text within a cell in a Grid component in Miro - the formatting control bar will NOT display to choose formatting options when selecting/highlighting specific partial text in a given column/cell; the control bar is now only available to apply for the entire cell contents. Anyone else encounter this or suggestions/workarounds? 

Dear Miro Team,My name is Sviatoslava, and I am an online Spanish teacher from Ukraine. I use Miro to create lessons for my students and really appreciate your platform.I would like to kindly ask if it’s possible to get access to a free Education Plan or an upgrade as part of your support for Ukrainian educators.Any support would help me continue teaching my students effectively.Thank you for your time and consideration. ❤Best regards,  Sviatoslava

Hi! Can anyone please help me with the steps I need to take to require Miro free subscription plan for Ukrainians? I’m a tutor from Ukraine, soon to be 17, and I’m a bit confused what to do. Thanks in advance!

Hello Miro Community,Our previous admin has left the school, and the email address of the old admin has been deleted.We currently have no one with admin rights. Team/Organization: Mittelschule 2 Lambach How can we transfer the admin role to another person in the Education Plan?Thank you very much for your support!Hallo Miro-Community,unser bisheriger Admin hat die Schule verlassen, und wir haben aktuell keine Person mit Admin-Rechten mehr. Team/Organisation: Mittelschule 2 Lambach Wie können wir im Education-Plan die Admin-Rolle auf eine andere Person übertragen?Vielen Dank für eure Unterstützung! 

Hi, I reduced the number of members from 10 to 3, but it still shows 10. I’m trying to get a subscription for 3 people, but the system is trying to charge me for the 10 members I previously deleted. Please advise.

Dear Miro Support Team,My name is Viktoriia, and I am an English educator based in Ukraine. I am writing to express my sincere appreciation for the platform you’ve built; it has become an essential tool for keeping my lessons structured, interactive, and highly engaging for my students.I currently teach a diverse range of learners, from children to adults. My goal is always to provide high-quality instruction while ensuring that classes remain affordable and accessible. Given the ongoing challenges in Ukraine, I would like to kindly inquire if there are any opportunities for Ukrainian teachers to access Miro through a free subscription or a special educational plan.Thank you for your time and for everything you do to support the global teaching community. I look forward to hearing from you.Best regards,Viktoriia