Ask the Community

I need to be able to export my MIRO board for my client as it is used for training. I need it in a frame by frame format, which used to be the export as PDF function. I don’t want it as a single hi-res image PDF. Now whenever I select the “save as PDF” option, it spins as if it’s thinking and then it stops and asks again in a perpetual loop. I tried both the app and the browser version. I also tried different browsers. This feature is broken. Please fix.

Dear Miro Team,My name is Iryna, and I am writing from Ukraine. I have recently learned that Ukrainian users may receive access to a free Miro plan, and I would greatly appreciate the opportunity to obtain it. I use Miro to design and deliver educational content, helping people in Ukraine continue their learning.Thank you for your support, and understanding.Sincerely,Iryna 

When on a timeline view and scrolling to the right, the Milestone marker moves. Example below.  This is correct view, with Sprint 22 occurring in November. This is after scrolling to the right. Sprint 22 moves all the way back to late October. 

Hi, my account is under contato@designlaw.digital email but i no longer have access to this email.I want to change for contato@designlaw.com.br and i can't do it from the profile page. Can anyone help me with that?Thanks!

None of my boards open. This issue exist during 3 days and I deleted cookies, reloaded the gape, nothing helps. 

Hi,My Miro board doesn’t work on iPhone or iPad :((Could you please help me with that? Thanks a lot in advance:))

I simply want to add a shape to several org chart boxes to highlight my direct reports.  No option to group the shape with the org chart box, so everytime the org chart changes, i have to move the shapes around back on top of the boxes they were previously on.  As example, I’m putting a yellow star on top of all my direct reports and i put the stars on a separate layer so i can turn them on and off as needed for presentation.  Also would like to put a red star on people on org chart that need to be let go, or a plus sign to highlight people that are in our “future leaders” program.  what am i missing, or is there another way to highlight individuals in an org chart?

Hello,I ma the board owner with 4 other collaborators. Up until last night we could all access the board in the Teams channel (embedded) This afternoon no one, not even myself can access it and its showing this… And when i click request access… who does this go to? I thought it was me as i own the board...but i am getting no notifications?! When we try to og on to the web browser version it lets me sign in but keeps repeating a pop up screen and stops me from closing it. I am unable to access the dashboard.  

Any tips of using documents, when I create a document, it can be massive and take a large space  (long and thin)on the canvas. If insert just a document will it be able to be read by the AI tool?

We have an enterprise license and are looking to move our launch retrospectives to Miro. For the “free restricted” members, are they able to write in the sticky notes of the retro?

Hi Folks, i need some help im Currently Studying at a University that doesent have an Student E-Mail, but you need one to apply for the Student price plan. Can someone help me to get a ticket so i can show someone my accreditation ? Grateful for some help 

 Before, when you started connecting an arrow or line to a shape, you’d get 5 connection points: 4 on the sides and one in the center. Now the one in the center is gone. I know I’m not crazy because I still see it in videos that are at least 1 year old, so it must have happened during the last year.Attaching to the central node meant that when I move the shape around, the line would jump to the most convenient side. Now I can only achieve that if I ignore connection ponts and connect the line in a random place approximately in the center of the shape. Apart from triggering my OCD, this is also inconvenient because the line then stays on top of the shape and I have to manually move it back and then the arrow head disappears.Am I missing something? I can’t see anyone else asking about this. Is there a setting to bring back the central node? A hotkey? How do people deal with this?Before (took a screenshot in one of the questions since I can’t reproduce the old look):  After:  

Hi everyone 👋I’d love to learn from how other teams are using Miro in real projects.Sometimes a small workflow change can completely level up collaboration.

Hi,My Miro Education Plan is expiring, and the renewal link provided to me is unfortunately not working. I am still an eligible student and need to renew my plan. 

Hello, Im a teacher and ive been using Miro since last 2 years. I got to know about the educational plan recently, but the form asks for an email. My school doesnt have an email like that but i can surely provide proof of employment and my career. Is there a way i could avail the educational plan without the email? You could turn this reply into a ticket too please. This is my LinkedIn profile: https://www.linkedin.com/in/danyalsingh?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=android_app And this is my YouTube account: https://youtube.com/@learning_den?si=QRHdanv1z2fWy6mQ Thankyou.

I paid for 2 years subscription "standard ' it is valid till 2028, still my boards are view only not allowing me to use miro, seems to unusual . How i can connect with support 

One of My Miro Board is frozen but all other boards in my account works fine. I went into presentation mode for one of the frames and since then I am unable to view the board and although I tried restarting, removing Cache, pressing esc. button and F5 still I am unable to access this particular board along with all others in my team as well. All I can see is a white out screen and unable to do anything.  

Can you tell me how I can delete a certain (and only) card in the payment section?

Hi Miro support, We have been having issues using Miro on the Desktop app and also on the web browser. The web browsers that we use to use Miro is: Chrome and Safari. What we use for Miro is Apple Macbooks and some users use Windows HP laptops. We are seeing that Miro Crashes at least 3 Times a day some some Macbooks and more on Windows. Could you provide us with what we can do to Minimise this issue. What are the recommended specs for Apple and Windows products?We have reached out to your support chat and told us to log a Community post for support, as we are still getting issues now after looking at the guides that you have on your Website.Thanks

Hello, Miro Support Team.My name is Larysa and I'm a teacher of English from Ukraine. I've been using Miro for a while and I'm really enjoying as it is a great tool which helps me to create engaging and interactive lessons for my students.Recently, I've read that Miro might offer free access to premium features for those who live and work in Ukraine. I'm not sure whether this information is accurate, but if it is, I would be very grateful if you could provide me with access or let me know how to apply for it.Best regards,Larysa