Ask the Community

Hello,I have a shared team with 11 others in an unpaid accound on Miro. I created a board [in which I work by myself] about a half year ago and everything has worked well untill today. I’ve lost content from the last three days and I don’t see it in my history menu. I am on holidays in a different country but I’m sure that I had internet connection the whole time I worked on Miro. I would like to know if there is a way to restore content that is not visible in the history menu. I saw that there was a restore option in the paid plan, but if there is no history of what I did I don’t think it would make much diffrence if I got the paid version. Thank you in advance for your help.

Hello MicroI just upgraded to unlock the High Quality .PDF export feature and the Membership payment was extracted, But still do not have this feature. Thank you

How can I expand the boxes on the org chart when the words need more space to appear?

When I am adding new horizontal swim lanes to an existing flow chart, the vertical swim lane lines doesn’t extend to fill in the new horizontal swim lanes. When I select the vertical swim lanes, hover over the bottom line there is no way to extend it or select just that line to drag down. How do I make it so the lines extend all the way down through all horizontal swim lanes? 

I want to create a grid or table where I place a image in a cell and it stays within the cell.  When I try to do this the image just sits on top of the grid or table not within the actual cell.  I am trying to create a grid of image types. See example below this was created in in a Smartsheet but I want to create in a Miro board instead  

It appears that you can’t use the sorting features of element over video content….meaning….if I want to put an element or a shape or text over a video and use the bring to front...bring to back functionality; it isn’t supported. (I know it’s in beta...but just thought I’d flag if you guys don’t already have it on your radar). Thnx

The new “sections” functionality whereby you can create sub-folders to organise spaces is a step in the right direction but I’ve found the sections are only visible when you’re in a board itself and not when you’re on the company overview homepage - either in the Spaces or when you click on the Space to see what boards are in it. Is there a way to make them visible without having to be in a board?

Hello, Miro Team informed me that my current education plan will expire in December 2025. The link that Miro Team gave me in the email to apply for the plan extension is not working. I have already replied to that email asking for instructions, but I am wondering what else I should do. I will be grateful if you help me.Thanks.

I studied on a bachelor degree programme and had my education plan for a while. However, now I’m moving forward onto master’s programme while also combining it with working at my university. When applying for the renewal of the account, I now chose “Educator” plan because I suppose that 10 members can be not enough for the amount of plans I have for this wonderful app. However, I just got my “Education” plan renewed. So the question is - is it possible to switch it and if yes - how?Thank you for your help in advanced!

I am trying to set up a subscription to use Business Plan. However, the system doesn’t accept my MasterCard payment and I can’t pay vian an invoice, as I only need one member subscription at this point. Would someone be able to help me out with this? Thank you! 

I have just had an email regarding billing coming due. As far as I’m aware and can see in my profile account I am on a free plan. I am however concerned that I may have two accounts and wish to find out if this is so - to delete both and no longer have an account.  I have no clue why I was recommended to add this as a query to the community but here we are!

I would like to customize the quarters to align with our fiscal year end Q1 starting April 1.  Does anyone know how to do this?

One of the user has reported that he is getting “Your account access has been deactivated. Contact your company administrator to recover access” error message while opening MIRO app.MIRO app is there in entra ID and other can access without any issue.Please help to resolve this error.

Dear Miro Team,I hope this message finds you well.My name is Daria, and I am an educator based in Ukraine. I am reaching out to ask whether there is a possibility to access Miro Premium as part of your support initiatives for teachers affected by the war.I work with students who rely heavily on structure, visual tools, and interactivity to stay motivated and focused. Platforms like Miro would significantly enhance the way I present information and engage learners—especially during this time, when stability, connection, and effective remote learning are more important than ever.If there is a program or initiative I could apply for to receive access to Miro, I would be very grateful for your guidance. Thank you for taking the time to read my message and for the support you provide to educators around the world.Warm regards,Daria

Hi,In my Miro Enterprise Environment I have several Teams and serveral hundred users active. I want to create a “Landing Team” where all new users are added to and can find information about our environment and so on.But obviously I want to make this Team (and the board in it) also visible to all other users. Is there a way to add them without them getting an information mail, which they receive if I simply “Invite” them to the team? I want to allow them to access the information board, but not create confusion why they are suddenly in a new team.Regards, Alex

Hi,I would like to export my board notes to .pdf1/ I click on export button (screenshot #1°2/  This windows open to specify the target folder 3/ I click on Enregistrer (Save), and I get this error message  this bug occurs everytime, from the desktop app Additionnal info : From the web app, when I click on Export,  I get this message (Edge) saying impossile to download - no file. 

Hi everyone,My Miro board turns into a grey screen after a few minutes of not using it. I exit the app, start it again and I can work again. But as soon as I switch to another app and come back a few minutes later there is again a grey screen. Repeat…. Any suggestions?Best,Jan

Hi, I would like to lock the location of some components on my board (roadmap template) but still allow people to edit the text inside the component (of which the position should be locked). Is there a way to do this? Thanks in advance!    

I have never set up password for this account, now I don’t have an option to set one, and I need password to change email.

I have been working in Miro for a long time and have built a simple game using layered graphics and text that are revealed as the user progresses. Recently, when zooming far out, Miro displays small gray squares/dots representing objects that are hidden beneath other elements. This behavior did not occur previously. Is there a way to disable this visual indicator?Here is an image that shows the issue - see all the small grey dots on the green building.