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Ask the Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 8,986 Topics
  • 30,088 Replies
8986 Topics
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Aijanat AskerovaBeginner
posted in Ask the Community
Тариф Starter

Я вчера подключила тариф Starter. По тому как я поняла у меня должна была быть возможность иметь неограниченное количество досок, которые я бы могла редактировать. Но у меня получается редактировать только 3. И оповещении говорится, что я должна повысить тариф чтобы редактировать больше досок. На данный момент я потеряла доступ к редактированию важных мне досок и у меня не получается.   

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Laura ProudfootNew Here
posted in Ask the Community
lost board

Hello.  So I have no idea how this community is going to be able to help me. I need someone from Miro to tell me who owns this board : http://miro.com/app/board/uXjVLNQXGUs=/ It's a board I made back in October  but I can't remember what email address I used to create it. The only evidence I have is a video I sent to a friend explaining my work and that's where I was able to see the URL in the video.  When I try and request access I don't have any request popping up in my Gmail accounts.  It's driving me mad because I put SOOO much work into this board and I need access to it.  But I don't know how to figure that out.  Also. I have no Idea how a community is going to help. Obviously guys fpnt have access to ownership information.   Wild. I hope I haven't lost my work 😭😭 

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Mironeer
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Debbie WatkinsBeginner
asked in Ask the Community
Enabling SSO for Miro app

I’m looking to enable a dynamic link from our inhouse developed app (which uses AWS Cognito for identity verification) to the Miro app. I have found some info on configuring SSO for AWS https://help.miro.com/hc/en-us/articles/360014798100-How-to-Configure-AWS-SSO but can anyone advise if this also works for the Miro app?

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Ls TeamNew Here
asked in Ask the Community
Email change failed

I tried to change the email of my miro account. I entered the new one and got the confirmation mail.I wasn’t able to click the confirmation link in a short period of time, unfortunately it took me a while. When I clicked the verification link from the confirmation mail, it showed me an error "Email change failed. The link is invalid. Go back to your profile and try changing your email again" error.I tried three more times to repeat the confirmation, but got exactly the same error every time even though I click on a confirmation link in a minute.How to solve the problem?

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Eca
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Kellan.AndersonNew Here
asked in Ask the Community
Timeline for ongoing projects with no known end date

I’m loving the timeline/table feature! I’m not finding some features that I am hoping are here or that are on the roadmap:I have some projects with defined start and end dates but some projects are evergreen (no known end date) and I’d like them to show up as ongoing in the timeline. I’m band aiding this  by setting a date way out in the future but it is tideous and doesn’t seem like a realistic solve for high volume timelines.  Related to this, is there a way to copy and paste and end date -- or even just manually type in a date? I’m currently clicking, clicking, clicking and it seems their has to be a better way.  Is there a way to set milestones within a specific entry/iniative? I’m using the milestone for my full time for things like fiscal calendar, etc but there are a lot of initiative specific milestones I’d like to add on a specific row/entry?

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Floriana BreyerBeginner
asked in Ask the Community
dowgrade para plano starter

Meu plano de negócios venceu faz dois dias e como faço para fazer o downgrade e pagar o próximo ano como starter? não tenho dinheiro para manter o negócio o que devo fazer? pois fiz o downgrade mas diz que só vai entrar no downgrade em fevereiro de 2026. mas eu quero renovar agora já como starter, é possivel ou terei que pagar mais um ano o plano business????

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DuckyNew Here
asked in Ask the Community
Unauthorized Charges attempts by Miro

Hello! My child has lessons on the miro platform and accidentally tried free business trial in the groupe that was created by his teacher. There any projects had been created by kid. In the miro account I can`t see any plan or upgrades, nor I can cancel or change anything. Now the miro.com tryies to charge my  credit card  on the amount of $4416!!! Could you please help me cancel this subscription. As on the credit card was`t enough money I can assume miro didn`t provide any services.Thank you

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BelleNew Here
posted in Ask the Community
Miro board content disappeared

I am a Master’s student working on the project on my own, I had been working on it for awhile. Today, I opened up the whole content I created has disappaered. Is there any way to fix it and bring it back?

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Graham RollersonBeginner
asked in Ask the Community
Office 365 diagramming shapes

Hi All,  Does anyone have a link to download a set of SVG’s for the Office 365 environment please?  Slightly surprised these dont come in the built in shape pack...unless im missing something.  Graham 

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Elizabeth_SmittNew Here
asked in Ask the Community
How to delete some team members from the board (free plan).

I use free plan and I have some members on the board. Looks like after some updates I can’t delete some members who are no longer in our company. There is no option to delete a person in settings. The screen shot is attached. Please help.  

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Eca
Mironeer
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ENamNew Here
asked in Ask the Community
How to pan/scroll using Wacom pen tablet

I have a Wacom Intuos Pro pen tablet with one of the pen’s button set as Pan/Scroll. On Miro, it will zoom in and out of the screen instead, and it’s really unstable and annoying. Is there a way to set up Pan/Scroll?I know I can hold the space bar down but even that is not stable, sometimes I need to try 10 times until it gets activated, it’s like it gets stuck in the zoom mode. I’d rather be able to just set the pen to pan/scroll and use ± on the keyboard to zoom. 

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Heather.StarkBeginner
posted in Ask the Community
Anyone else have a problem changing card size? (And fix it...?)

I am finding it impossible to change card size, for additional cards added after the initial card.   The vertical resize simply doesn’t work. The horizontal resize shrinks and expands font.  This smells like someone thinks of this as a feature.  Anyone else find this happens to them, and find a workaround?  tx

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kubens_dev123
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Ben MccaryNew Here
posted in Ask the Community
Pan/scroll missing?

In the most recent update the pan/scroll feature with my wacom pen+tablet is unreliable. Sometimes it zooms, sometimes it pans across the canvas. Usually, when I restart the app I can pan then slowly over the course of the session it will only zoom. Not sure what’s up. Is anyone else seeing this? 

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jenyaH8rNew Here
asked in Ask the Community
can't create a bord, edit team, edit profile settings

Hello, I can't create a board in my free team, there are simply no buttons, everything works in other teams. I thought about deleting the team and creating a new one, when I try to enter the team settings, I get an error [error]"57451e47-c6e1-455a-a5ea-085b1fbd9e82". Each time a new code, but that's not the point. I tried to enter the account settings, also an error. [error]"862a84ec-46a0-4625-919f-7c144b1f805d"[error]"108a0f04-0b21-4ad2-ac5b-e4cbec3766de" I tried to do this on different devices, with different internet connections, doesn't work. 

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Maxime DelavergneBeginner
asked in Ask the Community
Copy / Paste from / to outside of Miro

Hello, First, the FAQ states that when copying cells from a spreadsheet and pasting in Miro, each cell should appear as a individual post-it. It does not. As far as I am concerned, I get a single text box with each cell becoming a line of text. Also, it seems impossible to simply select a few post-its and paste their content as a list / multiple cells in a word document / spreadsheet. While Miro is integrated in lots of other tools and this is great, not supporting this seemingly simple feature is a terrible waste of time (Mural supports it for example). So, am I doing things wrong or is it really not possible? (And don’t tell me that I need to export a CSV file, please…  ) Thanks in advance for the support Regards, Maxime

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Eca
Mironeer
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REJ-1New Here
asked in Ask the Community
Apple Pencil Pro Issue: Writing Disappears Immediately After Lifting Pen in Miro

Hi everyone,I’m having an issue with my Apple Pencil Pro on an iPad M2 while using Miro. Every time I write or draw, the strokes disappear immediately after the pencil is no longer in contact with the screen.Here’s what I’ve already tried to resolve the issue:Disabled the double-tap gesture in the Apple Pencil settings. Adjusted Miro’s touch and gesture settings, including disabling undo gestures. Enabled Draw only with Apple Pencil to prevent unintended touch inputs. Updated both Miro and iPadOS to the latest versions. Restarted and reconnected the Apple Pencil.Unfortunately, none of these steps have resolved the problem. Has anyone else faced this issue, or does anyone have suggestions for a fix?Any help would be greatly appreciated—this is making Miro impossible to use with the Apple Pencil Pro.Thanks in advance!

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Facundo SpataroNew Here
posted in Ask the Community
limite de miembros en plan educativo

No me alcanzan los  100 miembros del plan educativo. Como puedo ampliar la cantidad de miembros?Me gustaria pasar a (200 total.  muchas gracias    

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Robert Johnson
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Daniel MillestNew Here
asked in Ask the Community
Drawings convert to smart shapes after a delay when you don’t want them to

I have been using Miro to annotate and I’ve noticed that some of my handwritten text converses to an auto shape after a delay and seemingly can’t be undone. The smart object setting wasn’t selected when writing and only happens after a delay and I can’t work out what is triggering the conversion or how to undo it.  I’m using an iPad Pro with Apple Pencil. See image below fore example. Some of the characters are converted to smart shapes and others not.  Thanks in advance!  Dan  

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Aye ZinNew Here
asked in Ask the Community
Jira planner not showing more than 5 sprints

Hi team,I have a Jira planner that I use to plan my 2-week sprints across mutliple months. I have around 8 sprints I want to plan out, but the planner does not allow me to choose/display more than 5 sprints at a time. How can I get all the sprints to be displayed on the planner in Miro. I can confirm that the Jira board, when displayed on the Jira site, displays all the sprints that I want, so it’s not related to Jira filter. Please help! Thanks!

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Júlia Papini BittencourtBeginner
asked in Ask the Community
Board blocked for view only

i'm having trouble accessing my board. I was using the bussiness free trial where I recovered an old version of a board of mine, but when I returned to the free version this board is blocked for viewing only, claiming that the free plan has a limit of 3 boards. I deleted one of my boards and was left with a total of 2 boards, but it's still blocked. There's no one else on my team. I'd like to understand why it's blocked when I'm within the 3-board limit.  

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Robert Johnson
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JustinMNew Here
posted in Ask the Community
How do I restore job title, email etc. to org chart view?

When I started building my org chart, each box had lines for the job holder’s name, email address etc. I somehow randomly hit a key stroke that made that disappear. Now I can only see Name and a shortened description of the role. How do I restore the previous view? 

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Ronika ChakrabartiNew Here
asked in Ask the Community
Students can't edit the boards without becoming a member of the education team

Help needed please. Last year I could give my students access to boards to edit. This year I am being told the students need to be members of the education team to edit the boards. I have 100 education licenses granted and over a 100 students.Appreciate help to know how I can give editing rights to the boards without making a student join the education team? I have added the students email addresses into the boards but Miro is asking me to grant them access rights to the board but the problem is editing.Thanks.  

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Robert Johnson
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Ellen Ivarius AnderssonNew Here
asked in Ask the Community
Bug: Moving objects from table to kanban

I am experiencing a bug when trying to move objects from a table to a kanban. The item gets stuck, and the screen freezes, you are unable to move anything or zoom in and out. I have the exact same problem when using the iphone app, the browser version and the desktop version. I have tried creating a new board and doing the same task, and the same problem persists, so the current board is not the problem. The task has worked smoothly until this week. Does anyone else experience the same problem, and how do I report it to Miro? 

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EmmiRBeginner
asked in Ask the Community
Miro QR Pictures - error message

I use the Miro QR Pictures and now I got an error message from it when I try to add a picture thru the form that opens from the QR code. I tried to send a picture both by taking a picture (about 1,6 MB) and by sending an existing picture (this one was 386 kB) and for both I got an error message:Error Sorry, there was an issue sending your Picture. Please ensure your image is under 6 mb in size. Please try again.I’ve tried many times with different pictures, but the same error message appears. I used it with my iPhone and from my laptop.I also tried to contact Miro support but my email gets bounced back, can anybody help resolve this issue? Thanks in advance!  

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HE2Beginner
posted in Ask the Community
Chrome extension error: "Oops..It seems you don't have any Miro accounts"

Getting this error when i try to use the Chrome extension from Miro.  I have uninstalled it and reinstalled it and made sure I’m logged in to Miro for that browser. Also tried different browsers.What else can I do to troubleshoot this?  

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