Ask the Community

Hi Miro team,My name is Yelyzaveta and I’m an English tutor from Ukraine. I often use interactive materials in my lessons, and I think Miro could be a wonderful tool to make classes more engaging and fun for my students.:)I was wondering if there’s any way for teachers here to get free access to Miro, or if you already have special support programs for educators in Ukraine.I’d really appreciate any advice or links you could share.Thanks a lot for your help!Best wishes,Yelyzaveta 

Boards that I own have been deleted when we removed an old staff member's account. How can I bulk restore these? There are so many and I need access to them all. 

Hello Miro Support Team,My name is Valeria, and I am from Ukraine. I actively use Miro for teaching Ukrainian here and abroad. I learned that Miro provides free access to premium features for Ukrainian users due to the ongoing situation in the country.Could you please let me know how I can apply for this offer?  Thank you very much for your help and support!Best regards,Valeria

How do I get back my boards, my entire account is a blank slate! the board link that is missing is thsi - 

I subscribed to R-adjuster template and it is not being produced

Dear Miro Team,I am writing to seek clarification regarding a recent invoice I received. On 21.09.2025, I was billed $80.42 for the Starter Plan. However, I am unsure why this amount was charged, as I have not made any changes to my plan that would justify such a fee.Could you please review the details of this invoice and let me know why this amount was billed? If there is an error, I kindly request a correction.Thank you in advance for your assistance. I look forward to your prompt response.Best regards,Katjas Schule Team

Hey,I’m a member of a number of Teams. I’ve noticed recently that when I open up Miro (web, via SSO), it defaults to a certain Team. Unfortunately it’s not my main Team. I can’t work out how to change the ‘default’ Team? I’ve tried resetting cookies, and also logging out from my desired team in case there’s a “last accessed” setting, but it’s still defaulting to the wrong team.Any ideas?Thanks!David

Hello! The new doc function (Beta) seems very handy. But is there a way to export / copy the formatted text to another text editor? With copy-paste the formatting ist lost. CSV export seems the only option – but this is not what I’m looking for.

Здравствуйте. У нас бесплатный тариф, вчера миро медленно умирал, висел. В очередной раз пытаясь поработать на доске, что-то пошло не так, куда-то нажала, в результате на доске полная вакханалия: слои фреймов, стикеров и блоков перемешались, стали полупрозрачными, стрелки, отражающий взаимосвязи, поехали, кто куда... 😥 Можно ли вернуть на бесплатном тарифе версию доски по состоянию на предыдущий день?Быть может, разово техподдержка может с этим помочь?Пожалуйста, спасите! 😢

Okay, so I need to print one of my boards on a poster size paper because it contains a lot of information. However, I do not know how to save my board in such a way that doesn’t shrink all of the content to a tiny size! When I save as a pdf or image, none of the words are legible. Help please!

I purchased a Miro license due to free user restrictions, however now that I am a paying user, the banner telling me to upgrade persists and I’m unable to edit the board.  

I find interesting problem. I can select similar objects in board and add its to new layer.When i move one objects of this layer, all is okBut when i move some, its return to default layer.Move 1: Layer not change Move​ more than 1: red cube return to default layer  

Hello!I am a teacher from Ukraine!I am wondering if it is still possible to get a free plan for Miro for Ukrainian citizens?I would really appreciate it if you could help me!Thank you in advance😉

After working in MIRO and updating my board, I click on MIRO logo (upper left hand corner) to return to dashboard to logoff of Miro.The Dashboard never appears; only a spinning MIRO logo appears.  Even after 5 minutes, it is still a spinnning logo.In order to log off, I have to open another MIRO session and logoff from that one.Then the original session pops a message stating "MIRO is being updated, reconnecting.....", then the original session will close out.This has been going on now for at least 3 weeks.Thanks 

Some PDFs and JPEGs which are 300 or sometimes 600px resolution that I upload are blurry at any magnification. What to do? : )

Dear Miro Support Team,My name is Martina, and I am a tutor from Ukraine. Due to the ongoing war, my country is facing significant challenges, and many of us are experiencing financial hardships. Unfortunately, I am currently unable to afford a subscription to Miro, but your platform would be invaluable for my work.I teach children and adults and organize educational activities to help them learn effectively. Miro would allow me to create interactive and engaging lessons that foster better understanding and retention of the material.I kindly ask if there is a possibility to receive a free subscription to your platform. This would greatly assist me in continuing my work with students during these challenging times.Thank you for considering my request, and I appreciate your time and any assistance you can provide.Best regards,Martina Voitaliuk

I'm a user from Russia, Moscow. I've been using a free board with my students for several years.But today Miro is not working without a VPN. I cleared the cache and restarted the computer, but it didn't solve the problem.

I have a paid subscription, and do not want to answer this same question every time I open a board? Thoughts on how to get rid of it?  

I’ve imported my powerpoint slides into MIRO, but I also want to add the speaking notes to my board so that collaborators can see the voiceover narrative description that would accompany the visual slides.  Thanks 

Hi,Yesterday, I had tried the new Diagram feature and it just distroyed my board and the work. I have tried version history to restore and also look for turning the feature off, however, nothing worked. Can anyone help me?  

I drag and dropped a bunch of pictures on my board, from a folder, and after being uploaded on the board, a big part of my work went missing. I tried to undo, but reached the end of possible undos, as each paste of each picture is treated as a separate action. (there were approximately 60 pictures). I have no idea where all the work went, is was missing exactly after the drag and drop. Is there any way to recover my work? I am on the free plan.

i have made a flow on Miro inside the frame. now i cannot see the flow inside the frame. can anyone help me what's the reason and how to fix it. you can see the admin panel the flow is not showing only the sticker notes are showing  

Hello. A team 'yasitsenglish' was created under my email address 'stereoliza4@gmail.com'. However, I am not the owner of this team and cannot manage it. I do not have the ability to change roles or settings. Since this team is registered to my email, I request that you assign me the 'Owner' role and restore my full administrative rights. Thank you.

I do not have a subscription why are you billing me? Ive gotten 2 charges from you all for $208.56.  I’ve disputed the charges w/ AmEx. Refund me and do not bill me going forward.

Is it possible to create a folder of differente spaces? For istance if any space of miro is used for containing a project, which might have different board, is it possible to create a cluster/folder of spaces to group spaces that reffer to a specific client? If is not possible, where is the form to submit a feature request?