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Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

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  • 30,032 Replies
8977 Topics
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Ryuichiro OkamotoNew Here
posted in Ask the Community
About "Privacy Policy" and "the Customer Data Processing Addendum"

Hello.We are currently confirming the terms and conditions. We have a few questions that we would like to ask.We have two questions regarding the content of the "Privacy Policy"(https://miro.com/legal/privacy-policy/)Regarding the following statement in "4. how we use your personal data", for what specific purposes will the data be used?---- To develop, test and provide search, learning and productivity tools and additional features. Miro tries to make the Services as useful as possible. For example, we make Services suggestions based on historical use and predictive models, identify organizational trends and insights, customize your experience of the Services, or to create new features and products----Regarding the following statement in the same section "6. How we share and disclose personal data", for what specific purposes is the information shared?----Partners. We may share personal data with developers, partners and others we engage to create Miro applications and/or integrating

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Ekaterina Mial26New Here
asked in Ask the Community
Loading issues

One of the boards is not loading. I read articles on how to fix this, checked everything, browser settings, miro operation in general, tried to create a copy of the board, but nothing helped. What to do? I understand that the board is probably overloaded, but I wanted to be able to delete unnecessary data and download the necessary ones.

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Linh VUNew Here
asked in Ask the Community
Japanese IME is working incorrectly in app and browser

Occasionally when I type something in Japanese Miro fails to recognize the first kana syllable and doesn’t allow me to type what I want to. For example word コーヒー turns into something like ｋおーひー. There are also cases when the board duplicates some characters while typing.  It really frustrates me since I’m a teacher of Japanese and use Miro as one of main tools for teaching the language. It’s been fantastic so far, but this bug is just so annoyiing. Is there something I could try to fix this? 

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SaraDNew Here
asked in Ask the Community
Sticky notes disappear when zooming in

Hi everyone, since today the sticky notes on my mind map disappear when I zoom in. At 4% all are visible, as soon as I zoom in closer some disappear and at 12% magnification all are gone. As the color of the sticky notes contains important information for my work and the order of the individual posts is no longer given without sticky notes, it is very important for me to restore the original state = sticky notes are always visible.I just found out that I can add sticky notes, but they aren't colored. I'm a bit confused.Thanks for your help!Update 2025-01-30: They are visible again in all perspectives, so that's it, thanks!

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Theresa LoganBeginner
asked in Ask the Community
Issue - Miro not loading boards in zoom

Hello, I use the in-app version of Miro to collaborate in Zoom almost every day. Yesterday, I started a meeting as normal, opened the app, selected the board & start view and then got this error page “sorry this browser is not supported.”I have updated zoom & miro, restarted & updated my computer and still the error persists. The zoom version of miro loads my account and my boards, but I get the same error page every time I try to open a board. It was working fine on Wednesday.Does anyone know what the problem is or how or when it might be fixed?Regular screen sharing & pasting board links in the chat is a good enough work around for now but I do miss the collaborate function & the in-app user experience was better for my workshop participants. 

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We CareNew Here
asked in Ask the Community
Move spaces between profiles

Hi. We have two profiles and need to move a space with many boards from one profile to another.I found the option to move one by one boards using export and import method. The Miro chat gave us different sugestion. Using the “other spaces” option but neither of the profiles have it.So, what can I do? Moving one by one is too much job.Do anyone knows? Thanks

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Angelika NowakNew Here
posted in Ask the Community
Migration from Lucid Suit to Miro

Hello Community! I am currently exploring Miro as a potential tool for my company’s business needs. I’ve tested manual import of lucidcharts and lucidspark files and discovered quality limitations likebigger and more complex lucidspark boards need to be uploaded as .png (instead of .svg) Content in a Miro board cannot exceed 32MP, which means that larger boards may need to be split into two separate boards (files) in Miro. Having access to Miro Free plan only I’ve met another limitation related to Help Center page (https://help.miro.com/hc/en-us/articles/9549014537490-Import-Lucidspark-boards-to-Miro) where I found this instruction:but it doesn’t comply with reality:I'm currently facing a challenge and exploring ways to smoothly migrate content from Lucid to Miro.My goal is to present a clear migration procedure to the management team.Is there any actual way to bulk import content from Lucidchart and Lucidspark into Miro? Thanks in advance,Angelika NowakJr IT Admin

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Sergio PaivaBeginner
asked in Ask the Community
Help with CSV Export - Tags Order Issue

Hi everyone,I’m facing an issue when exporting data with tags from Miro via CSV. I have 4 sticky notes with the following content and tags:X: 19, OA-AME, bee Y: 14, OA-OPO, bee Z: 8, OA-OPO, bee W: 12, OA-AME, beeWhen I export this data to a CSV file and open it in Excel, the tags in one of the rows appear out of order. For example, instead of being consistent like "19, OA-AME, bee," one row might show "bee, OA-AME, 19."This inconsistency prevents me from splitting the tags into separate columns in Excel properly.sticky notes and tagsHas anyone experienced this issue with CSV exports from Miro or found a way to ensure the tags are exported in the correct order? Any tips or solutions would be greatly appreciated!Thank you!

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CMyersBeginner
asked in Ask the Community
Shape Opacity Settings Not Saving

The issue:I am running in to an issue where when I set the opacity on a shape on my Miro board, that opacity setting is not saving/sticking once the page is refreshed or if I leave Miro and return later. This issue is occurring in single shapes as well as shapes that are a part of a group. What I’ve tried: I found a community post reporting the same issue from a couple of months ago and I tried all the fixes recommended by the Miro representative who posted on that thread, to no avail. Namely:Clearing the browser cache or using a different browser Making sure the browser I’m using is up to date Making sure I’m the only one editing the shape/layer at the time (I’m the only one using the board)The Miro representative linked to a form to contact support if their suggested fixes didn’t work. However, when submitted the support form, I was informed that the support contact form was for login/access issues only and that I should try posting on the community forum.So, I am also posting in hop

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April MaclagaNew Here
asked in Ask the Community
Map tag values to Jira card fields?

Hi there,Is there a way to use the tags to map values from sticky notes to different Jira card fields?My team has a default project template we start with for Jira projects. When we work in Miro, we use a sticky for each issue and we estimate it (hours, not story points currently) and we assign that estimate to a tag. So a sticky task that takes 2 hours gets a tag with “2” on it. When we complete our estimating, we then total up the values (separate pain point: we export to CSV, sum the values in Excel, and add in a percentage overhead, then paste an image of that back on our Miro board), and then convert the stickies to Jira cards.  The problem is that we’ve already estimated each task in our template, and modified it as needed to get our estimate. Then we have to go through and edit each task again once it’s a Jira card in order to set the values we already had. Is there a way to use the tags to map values from the sticky to different Jira card fields? I’ve been looking at the Miro a

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aortliebBeginner
asked in Ask the Community
Can't Group Different Types of Objects

Before the latest update, I could group any objects on the board with other objects - frames, shapes, text, sticky notes, images. Today, I can only group objects of the same type. Half the time I add something different now, the option to group disappears.Sometimes I can group different types of objects, but it seems arbitrary - I could group 2 text boxes with multiple shapes, but when I added the third text box, the ability to group disappeared. Sometimes I can’t add a different type of object at all without the ability to group disappearing. If I select multiple types of objects at once with the left click&drag, I don’t get the option no matter what.Is this broken for anyone else? Is this a bug with the latest update?

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jemmiiNew Here
asked in Ask the Community
Best Practices for Integrating Miro API into Custom Workflow Applications

Hi everyone,I’m currently working on integrating the Miro API into a custom workflow automation application to streamline collaboration and task management across teams. One of the key challenges I’m facing is efficiently handling large boards with numerous widgets while maintaining optimal performance and ensuring data consistency.I’ve been using the Miro REST API to retrieve board data and automate widget creation. Here’s a basic example of how I’m currently interacting with the API to create sticky notes dynamically:import requests  API_TOKEN = 'your_miro_api_token'  BOARD_ID = 'your_board_id'  headers = {      'Authorization': f'Bearer {API_TOKEN}',      'Content-Type': 'application/json'  }  data = {      "data": {          "content": "Automated Task",          "style": {              "fillColor": "#FFCC00"          }      },      "position": {          "x": 100,          "y": 100      },      "type": "sticky_note"  }  response = requests.post(f'https://api.miro.com/v2/boards/{BOA

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Kenneth Ritley
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moonshotBeginner
asked in Ask the Community
Change default Pen to Red - so frustrating

Ugg this is driving me absolutely nuts.About 90% of my use of miro is marking up screenshots for our app or customer support.I need to set default color to RED for a board. Or just as my default color for all boards.I set it to red and then when I come back to the board it reverts back to black.Slamming my head against the wallhere  

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Robert Johnson
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Ta1lles.New Here
asked in Ask the Community
Request to Delete a Confidential Board Created in the Wrong Team

I am reaching out regarding a serious issue with a board I created in Miro. The board contains confidential information and was accidentally created in the wrong team. I have since left that team, but the board remains accessible to its 11 members, which poses a significant risk to the confidentiality of the data.I no longer have access to the board, but I have the share linkI kindly ask for your assistance in deleting this board or ensuring that no one else can access it. If additional verification is required, please let me know.

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LaurenVeeNew Here
asked in Ask the Community
Copy and Pasting Grids

Currently, we use Miro Whiteboard as a third party app through Whereby to support high volume hiring. We have a very specific diary grid that we used to copy and paste into the miro board with no issues. However, recently when trying to copy and paste, it brings up a ‘loading’ box and never actually appears. Is there any way around this or is this a bug?

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Artem KanNew Here
asked in Ask the Community
How to delete another members board?

Good afternoon.We had an employee, last year he drew a diagram in Miro, he quit last year.We need to delete this scheme, it contains sensitive data.Please tell me how to do this?There is no access to his account, the email through which he registered has been deleted.

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Rebecca EzzellNew Here
posted in Ask the Community
Where are the Stickers?

I am a virtual tutor and use the stickers quite often with my students. On Monday, January 27, I noticed a change in accessing stickers. I have this option (see image). When I click it, nothing happens. Thoughts or suggestions? Also,  you will notice my tools at the bottom of the Miro Board. This has been occurring for over a year. It doesn’t affect my ability to tutor, so I live with it. However, it would be nice to always know where my tools are going to appear.  

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Robert Johnson
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LKYBNew Here
posted in Ask the Community
Samsung Flip Pro Interactive Display

Hi, My workplace is looking at getting a Samsung Flip Pro for work and we are just wondering how Miro works with this device. I have seen relative topics that don’t really state whether or not it works. Would you be able to share any information on this?https://www.samsung.com/uk/business/smart-signage/interactive-display/flip-pro-wm85b-interactive-display-85-inch-lh85wmbwlgcxen/This is the device we are looking at getting.Thank you,Luke

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Darren GeaneyBeginner
posted in Ask the Community
The Hotkeys are enable when using layers

HI, has anyone had an issue with Hotkeys in Miro. For some reason Hotkeys just became active when I open Miro. For example when I try to type the letter "s", a stickie note is added to the Board. According to Miro the hotkeys cannot be disabled. It also only happens on boards that use layers. Boards without layers do not have this issue.

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Matthew McAllisterBeginner
posted in Ask the Community
Scroll Bar will not delete

I am doing a wireframe and have a vertical scroll bar that can not be selected and will not delete. Any tricks on getting rid of it?

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AndreasSNew Here
posted in Ask the Community
Word-wrap and text position changes

My Miro board suddenly looks extremely messy.Whenever a note or text field is focused for editing it looks good.What is causing this and how can I resolve it?  

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Jessica ScottNew Here
posted in Ask the Community
[RESOLVED] Line break issue in sticky note

Still occurring as of 9/29/22. Worked a few days ago and now everything is reformatted -- nothing updated or changed on my end. Using Firefox 105.0.1 (64-bit) on MBP OS Monterey 12.5.1, Browser version of Miro in enterprise account.

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Kenneth Jay CatacutanBeginner
asked in Ask the Community
Description expand

'm making a miro board with descriptions. But for whatever reason, I cant see the whole description even if I click the box, zoom in, or zoom out. I need to click it then scroll down to see the other points. Does anybody know how to fix this?

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PositivityBeginner
asked in Ask the Community
[RESOLVED] Cant edit Shapes in mobile app

Mobile Android app is not functioning correct, I can't add or edit text in shapes, double tap or long press both activate move mode and I can't find any other way to edit text in shapes phone : Samsung  galaxy S23 ultra 

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Anastasia IgnatovaNew Here
asked in Ask the Community
Restoring access to team/ own board

Hello!I accidentally left the team now I don't have access to all my own boards.Unfortunately, the team owner cannot take me back. And i don't even know him personally.Please, how can I get access to my board? Or how can I delete them?

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