Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,800 Topics
  • 22,920 Replies

6800 Topics

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Maxime DelavergneBeginner
asked in Ask The Community

Copy / Paste from / to outside of Miro

Hello, First, the FAQ states that when copying cells from a spreadsheet and pasting in Miro, each cell should appear as a individual post-it. It does not. As far as I am concerned, I get a single text box with each cell becoming a line of text. Also, it seems impossible to simply select a few post-its and paste their content as a list / multiple cells in a word document / spreadsheet. While Miro is integrated in lots of other tools and this is great, not supporting this seemingly simple feature is a terrible waste of time (Mural supports it for example). So, am I doing things wrong or is it really not possible? (And don’t tell me that I need to export a CSV file, please…  ) Thanks in advance for the support Regards, Maxime

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8 months ago
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Ning MengBeginner
posted in Ask The Community

duplicate board problem

dear miro team,i have made a big board one month ago. These days i am modifying it but i can duplicate it. When i do that, there is a sentence “sorry, something went wrong.” This board is very important and i have tried many different way try to copy everything to a new board. But i try to paste it to a new board, it shows “this board can’t duplicate”.I want to know how to fix this problem. I have the education plan btw. and i am the owner of this board.thank a lot.

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Robert Johnson
8 months ago
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Navneet GuptaNew Here
posted in Ask The Community

Now able to change User name

We have enabled SSO on MIRO few weeks ago. Ealier users were using form based authentication. After enabling SSO, users are not able to change their names. What Should we do for name change?

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8 months ago
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Doug MartinNew Here
posted in Ask The Community

Editing templates as company admin

This page makes it sound like Company Admins can edit templates: https://help.miro.com/hc/en-us/articles/360012777280And, while I see the option to edit, and it opens the template, I don’t have the ability to change it in any way (the toolbar on the left is just the select tool).Is there something I’m missing? The “Extended Content Admin permissions” checkbox is checked.I can see the edit option.Only the select tool shows on the toolbar.Extended Content Admin permissions enabled. 

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Paul Snedden
8 months ago
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Albert NgNew Here
posted in Ask The Community

How to resize box without moving lines

After the lines are connected to a box (i.e., an activation box), if I resize that box, all the lines will move with it. This isn’t an intended consequence because now all the lines move and overlap each other. Is there a way to resize the box or element, so the lines don’t move? I tried to select multiple lines and move them away (or disconnect) from the box, but it doesn’t work. Thanks!

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8 months ago
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Laura994New Here
posted in Ask The Community

Font size mindmap out of order

I have some issues on the sizing of the subnodes in a mindmap I have created. Some of them are suddenly bigger than others and cannot change this. Could someone advise please? Or is this a bug in the system? 

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8 months ago
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WyrdNew Here
posted in Ask The Community

Grouped Items don't stay grouped.

I am having an issue where I group multiple items together in a template, save the template, and upon re-opening it some (but not all) of the groups have been un-grouped. Why is this happening?

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Robert Johnson
8 months ago
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rr_webteamBeginner
asked in Ask The Community

Tax payer residency certificate

Hi all.Tell me, please, is it possible to pay for services for a legal entity in the EU or another country with which there is a signed agreement on the avoidance of double taxation with the Republic of Moldova? For example, Google and Microsoft has legal entities in Ireland.

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8 months ago
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GavActive Contributor
posted in Ask The Community

Keyboard Shortcuts not working using Microsoft Edge

Hi, Has anyone noticed that the keyboardshortcuts aren’t working as expected using Microsoft Edge? A popular one we use is Alt → (any arrow key) to copy an object in whatever direction but in Edge this is resizing a window and moving it to part of the screen. For example alt + → makes edge half the screen and moves it to the right of the screen. This isn’t documented in Edge’s shortcuts but until now alt = → would copy the item to the right. So, has anyone experienced? Have you found a way to restore the previous behaviour? Am I going mad?

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8 months ago
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Ruby SmithBeginner
posted in Ask The Community

[RESOLVED] Templates won't load

Hi there,Apologies I’m new to Miro, trying to create my first board but when clicking on “templates”, the page just perpetually loads. I’ve accepted all cookies when opening the page and have tried to view in Chrome and MS Teams but getting the same result.Not sure if it’s a security setting or something to do with popups being blocked but not sure how to proceed / troubleshoot further. Has anyone had a similar issue / any luck in resolving? Thanks,Ruby

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8 months ago
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Gabriel RovedaNew Here
posted in Ask The Community

Shape/Element Anchoring

DRAWING MODEI like to draw ideas on Miro.Following is an example: The time consuming thing about this is to anchor the elements to the board squares so that I get the right sizes for the shapes.  If I could turn on an anchoring feature where I can easily anchor the points to the grid that would be a huge time saver.Trading View has that for their drawings btw.

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8 months ago
Steve Appling
Steve ApplingBeginner
asked in Ask The Community

How do I configure the "Browser Tabs" item from the Wireframes app?

Using the Wireframes app, I can add an item called “Browser Tabs”.  I can double click on it and edit the text to define a set of tabs, but I can’t figure out how to specify which tab is selected.  It always shows the first tab as selected.  When trying to show the different content that would show on different tabs, I would like to be able to select another one.  Is there some way to do this?

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8 months ago
kalosbonasia
kalosbonasiaNew Here
posted in Ask The Community

Miro and Office365 how to show documents ?

maybe because I'm using a personal account, maybe because (it's safe) I don't really understand how to do it. I would like to use Miro as a 'working environment'. I would like to be able to present a word document, for example, written with office365 (I have my own company account, different from the account I use on miro at the moment), to show the actual text not just a symbolic link. Can this be done with Miro?

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kalosbonasia
8 months ago
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Fealla DhàNew Here
posted in Ask The Community

Locked out of my board - asking me to login

I started a board and now I am getting this error I have logged in on a separate window but am still getting this issue. I want to get it sorted please as I spent hours on this board. Thankshttps://webwhiteboard.com/board/aKtwTlKvqLh6HkI6UojemrQWFxnu57Id/   

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Robert Johnson
8 months ago
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Sean KellyNew Here
posted in Ask The Community

Charged after trial

I was charged after my free trial how do i contact Miro support to address this?

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Kiron Bondale
8 months ago
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JL_0411New Here
posted in Ask The Community

Setting frame size and resolution for a quality print

Hi there! is there a way to create a frame with a resolution of 300 and the same dimensions as an A1 size? This is for designers who require a clear and readable physical copy of the Miro-frame. Thank you!

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8 months ago
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Alex ManeaNew Here
posted in Ask The Community

Google Maps Embeded does not stay open

Hi,I am using Google Maps live content, but google maps does no stay open, I have to click open every time  i want to see the map 

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8 months ago
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emptytrashcanBeginner
posted in Ask The Community

(MAC) Drag copy kanban cards doesnt work (till refresh)

(chrome or safari) Dragging kanban cards does copying but copied one doesn’t show until i refresh the page or quit to dashboard and back.

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8 months ago
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Jibrin YusufuNew Here
asked in Ask The Community

Need assistance

Please I will need someone that I could work with through Miro for a week or two . 

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8 months ago
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bluetobaBeginner
posted in Ask The Community

[RESOLVED] "Ctrl" key not appearing properly in the Shortcuts modal

Is there any reason why the CTRL key is not working?When I checkt the shortcut page, it appears the CTRL key is not defined. It says %PrimaryModifier%, see below. I want to use CTRL key to move one branch to another in MindMap template. Thank you  

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Robert Johnson
8 months ago
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Rhian BeerBeginner
posted in Ask The Community

Board names in links

I create a lot of boards and we link them on other boards and in other applications, however all the miro links only have a number unless we embed that particular board. I’d like to have the names not numbers as otherwise it’s easy to miss outdated links currently the boards just come up with miro.com/app/board then a mix of letters and numbers, can this be changed to the board name? E.g. miro/com/app/board/OMCARTPI20?

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Robert Johnson
8 months ago
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Ryan SharstonBeginner
posted in Ask The Community

Have been added to a Miro board without consent.

Hello,I have been added to a Miro board without consent. Now, while all other members have left the board, I do not have the option to either leave the board or delete the board (I am not the owner just editor). While this may have been a “joke” played by some less than decent folks, I do need to leave this board as soon as possible. Any helps and/or suggestions would be appreciated.  Thanks in advance,

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Robert Johnson
8 months ago
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Zach LutherNew Here
asked in Ask The Community

Can't move board on free tier team to paid team

I have a free tier miro account and our company has an enterprise account, I’m on the same account on each. I need to move my boards to the enterprise account but I can’t seem to share the board from the free account to the enterprise.When I click “move board” I only get an option to move the board to another project (not team) and there are no project options listed.

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Robert Johnson
8 months ago
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John GhadimiNew Here
posted in Ask The Community

Cannot read properties of undefined (reading 'user') error

Anyone know what this error means? The title of my project is showing up as a grey box with this error. 

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8 months ago
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AnastasiaKremNew Here
posted in Ask The Community

Не грузятся доски

Здравствуйте. У меня есть три бесплатные доски. Одна из них грузится и работает, а другие две не прогружаются. Соответственно, я не вижу материал и не могу его редактировать или удалить. На доски других пользователей захожу и работаю без проблем

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8 months ago
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