Ask the Community

How can i switch when scrolling up and down on my mouse to make chart go up or down instead of zooming in and out (smaller/bigger)?

Remove this.  It’s the worst thing I have seen in my 10 + years of using Miro.   It is beyond annoying and a serious flow disruptor.  

Hey, on one and only one of our boards we can’t paste text field objects for some reason. We can copy them (I can see the text in clipboard history) but not paste.We can copy and paste anything else, even funnily enough, the text inside of the text field object with no problem, but not the object itself.Anyone came across something like this? Classic solutions like clearing cache and cookies didn’t help, and it behaves like this on multiple machines anyway.Oh and we can still duplicate using “alt” shortcuts. Just the “ctrl+v” or the context menu “paste” is the problem child.

So I use Miro for personal to track process flow - such as working with banks post the death of my mom on succor issues.   In the process of signing up, I was informed that I would be paying for 2 seats, because among my boards there is one that is shared with my husband, an old board that we never really collaborated on.  Wanting to just purchase 1 seat for my personal use, I tried to delete and could follow the instructions removing someone from admin.  Instead, I don’t ended up leaving a team, which made all my boards disappear.  I didn’t realize that my boards were under a team called Family Tracker.  It was after that I was able to remove my husband in admin mode.  How do I get these boards back?  They are really important since they track all the communications since my mother’s death, particularly transferring bank information, specific phone numbers to call (as regular Customer service is not suffice)  and correspondence progressing

Hi! My student hasn’t been able to load her board since last week only on her iPad, it works on her laptop though. iOS 18.5, Miro is updated, we’ve tried deleting and reinstalling the app, hard resetting the iPad - hasn’t helped. That’s what she sees. That’s really annoying and inconvenient. Could anyone help us? 

Dear Miro Support Team,I am writing to report an urgent issue regarding my recent upgrade to the Miro Business plan.I completed the annual payment in full, as confirmed by the invoice below: Invoice Number: A47AED26-0001 Date of Issue: March 24, 2025 Due Date: March 24, 2025 However, my account still appears as being on the Free plan, and I continue to receive prompts to upgrade—despite having already paid.Additionally, I must express my disappointment with the customer support experience. I tried reaching out via the chat support feature, but the estimated wait time was approximately 2 hours, which is unacceptable for a paid service. This delay is extremely frustrating.As a last resort, I also posted my issue in the Miro Community Forum. I apologize for sharing my problem publicly, but i

Hi,I have miro product board with multiple frames. when i create product page in confluence, i want to show particular frame in relevant area.eg. my product page’s first section is for flow chart, i only want to show flow chart frame there. if second section is for user persona. i want to show user persona there. don’t want user to move around the frame to avoid confusion. when i tried to embed the miro board in confluence, showing particular frame is a bit tricky since frames are moving around. how can i fix that? 

I had a miro page, and now I'm going in, but there's nothing at all. Maybe I was kicked out of the team, where the boards were stored, or something similar happened?I had only one worked link https://miro.com/welcomeonboard/Tm9wVDVqdjlGMENxQVd4WXlnNC8xWGpTSDVndnpaWGZpeWRNMFZFeEl2WjZ5VjdxenFnanEzUzkyd29EV3dESFEwS0FXMWxjT2ZxSXdVcDZ6cDRoT1ZvSDRZU013WlgwUi9sL2tvTEVtUDB5RkViWlU4OWxmWjhhV0FyY0xtN2dBd044SHFHaVlWYWk0d3NxeHNmeG9BPT0hdjE=?share_link_id=435489271023

This announcement is sunsetting the web page capture feature: https://help.miro.com/hc/en-us/articles/7627352304146-Sunsetting-Web-page-capture- This is not good, it was a great feature, bring it back please, we’ve been using it and I’m sure many other customers too. Bring back the Web Page Capture!

Dear Miro Team, I’m Diana, a teacher from Ukraine. I’ve been following your product for a while now and truly admire it. I’m wondering if there might be a way for educators like me to access Miro through any of your social impact or nonprofit initiatives. If there are any initiatives, discounts, or education programs available, I’d be truly grateful for any information or next steps you could share. Warm regards,Diana

I loose connection every 15 seconds.  The connection immediately restores the connection.  This goes on for my entire session.  It’s very frustrating.  Where do I start to troubleshoot? 

I have the Mural free plan, and when I copy an image and go to paste it by selecting plus and then import, it is grayed out. Is this a bug or limitation of the free plan? I really want to use this for scrapbooking ideas so my goal is to screenshot things from my phone and add them to a board.  

Hi. My boards haven't been working for several days now. I can log into the app, the Internet is working well and there is still a lot of storage on the device, but when I click on the board, I just see a gray screen. This is not the first time, I don't know what to do. I tried restarting the Internet and the app.

I have created several diagrams/flowcharts on Miro for use in my academic research. Part of this is soon to be published in a volume of research by Routledge. My understanding is that these diagrams can be used without having to seek permission, but I would appreciate clarity in that regard. Thanks. 

I have been using miro for months now. I don’t remember my account login however. I only use 2 email-addresses (my own & my university’s, but most likely used my own for this). I made this new account to ask this question, with the same email somehow, I have a link to one of my boards (I think its this one: Miro) but I don’t have access to it. So I sent a request to the owner (me, my original account) which I expected to go to my own email, but I didn’t receive it, so maybe it send the request to my account? Anyway, I need to access my boards again, so any help is welcome please. Edit: I only use free version, so restricted to 3 boards. If it helps, the names of my boards should be “SUMMARIES”, “MICROBIO” and “BA” or “Thesis” or smth like it.

Hi,I used to be able to paste SVGs in to Miro directly but recently it has stopped working and comes up with the error “! File without extension”. Is this an intentional change, or is this a bug?As an example, I used to copy and paste the SVG icons from https://awsicons.dev/ in to my diagrams 

I am writing to request urgent technical assistance with canceling my subscription to your website. My account is associated with this email address: [EMAIL REMOVED FOR PRIVACY REASONS].I initiated a free trial a few days ago, but I've been trying to cancel my subscription ever since and have been unable to do so. Despite my repeated attempts, the cancellation process does not seem to work, and I keep getting stuck or redirected.To my surprise, I've now received a notification indicating that I'm being charged nearly $200. This is completely unacceptable as I only intended to access the free trial and have been actively trying to cancel before any charges were incurred.Could you please investigate this issue immediately and provide me with the necessary technical support to cancel my subscription? I need this resolved as soon as possible, and I certainly do not intend to pay for a service I've been trying to cancel for days.Thank you for your prompt attention

I have since downgraded my account to the Free one for several months now and yet I still get charged $20/ monthly.  The site is impossible to navigate when it comes to understanding why I am still being charged and there is no support, except this community site, without being a paying customer.  This is starting to feel like a scam now.  Can someone please get back to me?  I have logged in and left this comment under my account, so you should have my account details. 

Hello!I hope whoever is reading this is doing well.So a project I created on Miro has been deleted, and I can no longer access or recover it myself. I’ve submitted an urgent support ticket through the Miro Support Page. I’m on Miro’s Business Plan.This project was meant for my university professor, who couldn’t access it. It’s a super urgent issue for me since my academic standing depends on it, so I wanted to ask: how long does it usually take for a ticket like this to receive a response and be resolved?From what I understand, there’s no other way to get in touch with customer support - there’s no phone number, right?Many thanks in advance,

The Mouse and Trackpad auto-detection is not working correctly. Most of the time, my mouse is interpreted as trackpad and vice versa.Tested on Mac M1 pro, macOS 15.4.1 (24E263), miro 0.10.96 arm64 desktop app

Hello,I invited some guests to my Miro board yesterday, and they posted some ideas in sticky notes. But when I logged in again today and the sticky notes have disappeared - all I can see is a few new sticky notes left by other guests today.I don’t know what happened to the previous notes - perhaps one of the guests deleted them? I’ve looked up how to restore deleted objects in Miro Help, but I can’t find any of the buttons it refers to. It says to “click the Open sidebar icon on the bottom-left corner” but it’s not there.I’m using the business plan.Please help - I need to get the content back and ensure no new content goes missing asap!Thank you!Mark

Good morning Miro Community!I saw that it is possible to export a Miro table into Excel easily. This is great, but I want to know if there is more Miro can support!If there is a way to do this the other way around; Excel table export to Miro table. If there is a way to Live update an Excel table with real time info from the Miro table. If there is a way to Live update a Miro table with real time info from the Excel table.I hope someone can answer these questions, thanks already!Kind regards,Ronald Molenaar

Hi,two weeks ago my Miro boards stopped loading. Reason is the browser is not trusting mirostatic.com that serves all the board elements (html, javascript). Mirostatic.com seems to have no valid certificate.Error: ERR_CERT_AUTHORITY_INVALID for mirostatic.com - no valid certificateHow to fix this? 

I have set up dot voting on my Miro board, but it appears commenters aren’t able to do this (and can only do this as editors).  Also, the commenters tool bar down the left-hand side only shows a hand and speech bubble?  Whereas I would like them to be able to add sticky notes etc. Please help!  Thanks :-)

I have a Starter plan. When I try to export a frame as an image or as a large PDF, an error appears and it does not export.