Ask the Community

Hello, I have a business account where the team admin is no longer with our company, but the account continues to be charged to our card. I would like to deactivate this subscription and remove our billing information completely. I cannot do so without admin rights, and cannot assign/unassign them in the current state. Any help here on the solution I may be overlooking?  

We get billed monthly by Miro, but we don’t know who in our copmany uses it.We cannot contact Miro support since we don’t have a paid plan, and we don’t know who in our company does.Does anyone has an idea how we can get support for this?

​@Miro Community Team ​@Miro Support Team Hi. I got an email stating that I will be charged through PayPal for $335.60 for a subscription. I didn't know this company existed until I got that email and had to make an account just to get here to make a complaint/support ticket.You need a better way to contact support aside from making an account and messaging the community board.

I just paid for a starter plan for my account and received a receipt, but I’m noticing that when I return to my account, it’s still showing as a “free” status. Any thoughts on how to fix?

Hi,I contacted Miro re: an Educational account, two weeks ago and have since heard nothing back, apart from the initial acknowledgement!In the meantime, I have been working on creating activities for the board, but am wondering if this is now a waste of my time.  Is it possible to receive a response soon please as I was initially intending to use MiroBoard for a teaching session next week, with access to hundreds of University students.  It would be helpful to hear asap. Thank you,Kathryn

I received what I believe is a scam email today telling me my account was about to be charged.   I want to cancel completely. the support on this site is horrible.  I can not find info on if I was billed, I can not contact customer service, there is no unsubscibe option. AND I’ve been exposed to a scam.   How do I unscubscribe from MIRO? 

Dear Miro Community & Team,I am currently using the free trial of Miro and have registered my card for annual payment. However, I cannot find any receipt or subscription-related details anywhere in my account, which is quite confusing.Therefore, I would like to cancel my subscription to ensure it doesn’t transition to a paid plan after the trial period. I kindly request your assistance in canceling all payment-related details and subscriptions linked to my account.I would greatly appreciate your prompt help in resolving this matter.Thank you very much!

The is the rule about 3 free boards. I have created only 3. The boards have been inaccessible since yesterday. Aren't there three that are free?

Hi! My name is Iryna and I am a teacher in Ukraine, Kyiv. I teach both kids and adults and my major is English. I kindly ask if there is a possibility to get free access to the Starter plan (team size: 1 member) for Ukrainian educators. This would greatly support the learning process for me and my studentsBest regards,Irynairinakalina2353@gmail.com

Dear Miro Team,My name is Julia, and I am a teacher from Ukraine. I have been using Miro with my students for almost three years, and it has become an essential part of my teaching practice. Your platform helps me make lessons more interactive, engaging, and collaborative, which is especially important in the current circumstances.I have heard that Miro offers Ukrainian educators the possibility to upgrade their plan for free, and I would be deeply grateful if I could be considered for this opportunity. Access to all the interactive features would allow me to better support my students and provide them with a more stable and inspiring learning environment.Thank you very much for your attention, your generosity, and for supporting teachers and students in such difficult times.With gratitude,Julia

I’m on the Miro Starter plan with 8 members and would like to better organize my boards. For example, I have a main board for H&M and want to create subcategories like SP1, SP2, and SU separately, but still keep them linked to the main H&M board for easy navigation.Is there a way to: Create sub-boards or link multiple boards under one main board? Or set up projects/folders to group seasonal boards together for better organization? What’s the best approach for this on the Starter plan?

Hi,I’ve been syncing tables to a board so I can see info from multiple boards on one master board. This has been working fine so far. Today, I am trying to add new synced tables to it, and it is asking me to upgrade to be able to do it.I am on starter plan, but from what I see there shouldnt be a limit on synced views. Can anyone help with what this might be? Has something changed recently?Thanks,

I had planned to use Miro’s interactive presentation mode for my lectures this term. However, the Presentation Notes I set up in the Presenter Note section are still visible on the projected screen. Is there a way to make these notes only visible on my screen and not the frames being projected in Presentation Mode?

Basically what it says. I’m using dotted lines, and without any input from me, some are turning solid. Yet when I click on them to change them back, it says they’re still on the dotted line setting. I can change them to dashed lines. If I delete them and try again, the line shows up as solid. It doesn’t affect every dotted line, just some. 

Hi All,Every one of my members are showing First_Name and First_Name instead of First_Name and Last_Name. This seems to be an SSO/SAML mapping issue. I can’t get a hold of anyone from Miro to help me with it.Any ideas? Thanks!

I have a Miro Table I am using to capture feature ideas. As we decide to proceed with these I want to turn them into Miro Cards (and then eventually into Azure Work Items.)I have tried dragging and dropping these from rows onto the canvas and it appears to create a card but I cannot actually do anything with it. The context bar has no useful items like on other cards. Is there anyway to achieve this? Or do I need to create cards and add those to my table instead?

With my free account, I can’t:delete users from my space; delete boards; make boards inactive or active manually.Anybody of my space can create board and make my inactive. I am the only one who think that’s crazy? It’s basic control!

I’m using Miro in web browser (Chrome) on mac. I have the ‘new UI’ version of Miro. The collaboration toolbar is now at the top of the page. I’ve created ‘cards’ and assigned some to myself and some to another user. Where is the button / area to see all cards, and filter by cards assigned to me? Thanks

To the best of my knowledge, the iPad app’s “copy as image and paste” feature doesn’t work: Specifically, “copy as image” seems to work correctly showing a feedback message of the copied part. The “paste” part, instead, does nothing. The same operation on a browser on the pc works; on a browser on the iPad itself (safari), again, doesn’t work. It seems to be a problem of the iPad itself, that is not really recent (iPad air, 4 generation). Someone could suggest how to fix (…in addition, of course, to buy a newer Ipad)? Thank you very much 

Dear Miro Team,My name is Olha Sup, and I am a teacher from Ukraine. Because of the war, teaching has become very challenging, and many of us are looking for effective online tools to support our students.I have heard that Miro sometimes provides free access for educators. Could you please let me know if there is an opportunity to access this free subscription? Thank you very much for your time and for all the work you do to help educators around the world.Warm regards,Olha :) My email: supp.**@gmail.com

Dear Miro Support Team,My name is Kateryna, and I am an English teacher from Ukraine. I work with students of different ages and use digital tools to make my lessons more interactive and engaging.Given the difficult situation in Ukraine, it is not always possible for educators and students to afford paid subscriptions. Miro is a very useful platform for education, and having access would help me and my students continue learning effectively.I kindly ask if it is possible to receive free access to the Starter plan (team size: 1 member) for Ukrainian educators. This would greatly support the learning process and help me integrate more collaborative activities into my classes.Thank you very much for your understanding and for considering my request.Best regards,Katerynaketrin.foster@gmail.com

Today I logged in MIRO, and there are 20+ additional boards showing on my Home screen.  None of them is created by me, I think I might be added by someone. I am unable to leave them.  Please help. I myself created just one board and that is important but this thing is restricting usage.  Please guide how I can remove these boards. In my team there is no one added.  Thanks  

Hi, I was invited to join a board in Miro during the height of the pandemic--so I am on a random professor’s team at my institution. I now need to migrate my boards to my own account (Educational) so I can manage members of my team.Please advise, and thank you. 

I’m using the built-in ‘Roadmap Planning’ template. I have a schedule that covers the whole year, but the width is so wide. I can only see a few months on screen at a time. I don’t want to just shrink both the width and height because then the text gets too small. I just want to reduce the width.What it currently looks like: What I’m trying to make it look like: Using the left or right edge to resize it just makes it worse. I can only make it stretch wider, I can’t make it narrower so I can see more months on the same screen. Am I missing something obvious? Thanks.

Hi how can I cancel a yearly subscription from 6 licenses to 1 or 0 immediately w/o waiting for a full year?