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Answered

How to cancel when instruction don't work?

  • July 11, 2025
  • 3 replies
  • 28 views
A

Trying to cancel and online instructions do not match what my desk top account menus look like

Best answer by Eca

Hi ​@Andrea Slominski thanks for reaching out! I have your case converted into a support ticket. You should receive a response soon!

    Eca

    3 replies

    Eca
    Mironeer
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    • Eca
    • Mironeer
    • Answer
    • July 11, 2025

    Hi ​@Andrea Slominski thanks for reaching out! I have your case converted into a support ticket. You should receive a response soon!

    Eca :)
    A

    HI, I received a response, and no valid email to send in the requested info! The email below was a

    “No Reply” Email, So how an I to send in the requested  items? This is infuriating. I would like to remind you that CA recently pases the Ooe click to cancel LAW and you are OUT OF COMPLIANCE .


    Lloyd (Miro Support)

    Jul 11, 2025, 20:35 UTC

    Hi Andrea,
     
    Thank you for reaching out to Miro support. We understand that you decided to cancel your subscription. It's sad to see you go, but we're more than willing to help with the cancellation process.
     
    After thoroughly investigating your info@drandreaslominski.com email address, I found no associated paid teams. 
     
    To further investigate your question, we'd like to kindly ask you to add the Team/Billing Admin to the CC of this thread and ask them to write to us directly. This is necessary due to our security policies.
     
    Furthermore, you can use your company admin email address to proceed with the cancellation.
     
    Thank you for your understanding. I'm looking forward to hearing back from you.

    Kind regards,
    JL
    Miro
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     I tried to send to info but of course, it bounced back. “ ask them to write to us directly.” I would if you gave me a valid email, I am now on the verge of reporting Miro to BBB, leaving a bad review on trust pilot, social media, and reporting MIro to the  CA Sec of State.

     

    Eca
    Eca
    Mironeer
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    • Eca
    • Mironeer
    • July 14, 2025

    Hi ​@Andrea Slominski, I hear your frustration, and I truly appreciate you following up.

    Support is happy to assist with the cancellation, but they weren’t able to find any active paid subscription linked to the email address you used. To proceed, they’ve requested that the Team or Billing Admin for the subscription reach out directly or be cc’d in the conversation — this is part of Miro’s security policy to protect account data.

     

    You mentioned that you tried to send a message to “info” but it bounced back. Just to clarify — did you try replying directly to the support ticket email? While the email may appear as “no-reply”, replies to that message do go through and will reach the Support team as part of the existing thread.

    Eca :)
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