Questions & Ideas

Does anyone know how to get in contact with a real person at Miro? I’ve submitted several help desk tickets but can’t seem to get an answer. I’m still being billed monthly even though my company paid for an annual subscription.

I used ERD objects for data modeling. By default a new entity starts with three “fields”, and I can rename them or delete them. Here is the problem I ran into recently. After I remove those default “fields”, if I come back to the board again, those default “fields” are added back by Miro, messing up my diagrams. Is it a new bug? If so, is there a fix or workaround?

I have a problem where whenever I am testing the api in miro dev-hub its giving me 400 error indicating something to be wrong with payload, I have read v2 documents and did the formatting accordingly but still it’s not helping any solutions anyone (P.s I am using rest API to create sticky notes sending  a payload and specifically positioning them also)

Hi- I have been copy and pasting with my Snip tool regularly since the extension stopped working.  Last night that stopped working completely.  I am able to snip (or copy paste) to other programs, but Miro will not work now.  I have tried clearing my cache, cookies, and clipboard.  is anyone else having this issue.  I am dead in the water without this tool.  Thanks!

I changed PCs and now I can't log in to my miro board, logging in is on shared boards with my teacher. How can I log in to my personal miro board?

Hello Miro community,after several hours spent drawing a plan in Miro, unfortunately I lost my Board and I can't find it anymore.I see the name of my files, but I can't get them back.I also saved the drawing as an html file (3,605Kb) but it shows me as Unexpected Application Error!If can someone help me, I would be grateful.Thanks in advance.  

Dear Miro Support,I am currently using the Free Plan on Miro, but I have recently received billing invoices that I did not expect. I have not upgraded my plan or added any paid features.The invoices in question are: Invoice FA005A97-0002, issued on March 4, 2025 Invoice FA005A97-0003, issued on April 4, 2025 Could you please clarify the nature of these charges and why they were generated under my account?Thank you for your assistance.Best regards,Alessandro Denicolai

As of May 16, 2023 @ 2:45pm UTC-6, the frames panel navigation appears to be broken. When clicking on a frame name, the first couple of frames align/display properly, but then the frames are not displayed and instead, the zoom jumps way out.To reproduce:I created a new board from the The Business Model Kit template - here’s the board: [link removed] Open frames panel and navigate the frames.Here’s a GIF:Tested in Chrome and desktop app on Windows 10 and 11, 64-bit.

Using Windows 10 Pro at work and I have it installed in my apps and integrations, but it does not appear as a tool when working on a board. It does not appear with the other Refractive apps (Power Pak, Clusterizer) in the Miro Marketplace. I just noticed today (THu 12 Dec). I had been using Miro less than normal last month, but now I will be using it regularly again. Is Totally Random being updated? Is there new pricing situation? I find this tool essential for my work.   

У меня пропала доска на бесплатно тарифе, как ее восстановить? https://miro.com/welcomeonboard/cXRCbWNER0RDa1B0WEZwQzVodlZvNDBYZGdpUnF2UTdNM3ZHWFRMakZaZVFDS2lJWEg2YTc4MHg2cE5MV09TYXwzMDc0NDU3MzUzOTY3NjIyNTQw

When I or my colleagues enter one of the breakout rooms, they are all at the smallest zoom level, so I always see the whole big board with only the breakout board but at a zoom of 1 %. So we always have to manually zoom in to see the breakout board. Is that a bug or can this be changed?

I don’t know what happend, built org charts and80 % of it is gone, don’t know what happened and can’t get it back

I’m aware there is a limit for free users: 3 boards. I have made some re-arrangements to ensure I got 3 board, and some of them are still in read-only mode.  Please help to solve this issue. Kind RegardsWitold

I get an unauthorized error when I try to visit the Spaces Help Center article. Is this a bug? Source: https://miro.com/capabilities/spaces/Source: https://help.miro.com/hc/en-us/articles/20589102251154-Spaces   

I’m trying out miro on a free account, and I suddenly got this message that I’ve reached the plan limit of 3 boards. But I only have 2 boards…Is there anyway to get around this?    

We’ve been using Miro for years, but suddenly board won’t load in Safari (but are fine in Chrome). Same board as usual.  Is anybody else having issues in Safari?  The controls are visible but the board is just empty!  Thanks!

Hi everyone, I have writing a book with a friend and to make the note taking prosses easier, I told my friend about miro. We chosed it as our note taking space and I created the board and invited her to it in the end of 2020. We have been using it for a while but had to stop. Recently, we wanted to look into our notes from the time, however, when I tried to login my account was empty. There was only that board there. I askedy fried to look into her inbox if she had the emails. And they were there. The name of the board, the invitation to it and some comments. But when we try to follow the links they lead nowhere. Any adeas what we can do to access the board?  

Hey, I have a problem, which is that the instant I log in, I am being logged out again. I can for a second see my boards, then I am logged out again.  I am a mac user. Can you help me please? Best regards,Kasper

How can I change transparency / opacity of lines? I can manage for shaps like squares but not for lines… 

I'm using Miro for team collaboration and need to export a board that includes all frames, sticky notes, and content. I tried exporting as PDF, but some details seem to be missing. What's the best way to export everything clearly, especially for sharing with stakeholders? Any tips or settings I should check?

The e-mail address saved in my profile is no longer available. When I try to change the address, I fail because no password is assigned to the account (logged in via google oAuth)I cannot assign a password because the reset link is sent to the e-mail address stored in the profile.Deleting the account does not work either, as the confirmation email is also sent to the outdated address.Please help me to solve this problem.

Can an Admin see what boards guests have access to?

We got new accounts with in a new educational plan and I moved some boards into my new account and changed the ownership. In one board teh timeline disappeared and the table says:UnavailableThis data is currently unavailableClick here to reload this tableAfter clicking nothing happens. This also shows when I open older versions.How can I retrieve the content? 

Is there any way at all to center items in a column, bold text, or do any other formatting that is available in other table applications? When I paste in my data from Excel, it strips all formatted elements. 

Prezados boa noite. Sou adm do time e mesmo assim aparece o erro 404 e não consigo adicionar pessoal ao meu perfil. Como posso resolver isso? At.te Rachel Aguiar