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JIRA Cards integration Instance picker does not work

  • May 23, 2025
  • 2 replies
  • 40 views

Hi community!
I’ve got a problem with the JIRA cards integration:

currently I am part of two Atlassian organisations. When I connect my personal account in the team settings, I get to the “grant access” screen. I select “Organisation B” there - the organisation where I need to create items in. Unfortunately, both instances are added anyway with “organisation a” set as default. Then, I use the “active instance” picker to change to “organisation b”.

When I now try to convert an object in to a jira issue, “organisation a” is still targeted.

I don’t know whats going on and how to troubleshoot this issue. 

Did somebody encounter a similar problem?

 

2 replies

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  • Contributor
  • May 23, 2025

Hi community!
I’ve got a problem with the JIRA cards integration:

currently I am part of two Atlassian organisations. When I connect my personal account in the team settings, I get to the “grant access” screen. I select “Organisation B” there - the organisation where I need to create items in. Unfortunately, both instances are added anyway with “organisation a” set as default. Then, I use the “active instance” picker to change to “organisation b”.

When I now try to convert an object in to a jira issue, “organisation a” is still targeted.

I don’t know whats going on and how to troubleshoot this issue. 

Did somebody encounter a similar problem?

 

HI

@Jan Malte BERG 

Do you have free or paid plan?


Hi community!
I’ve got a problem with the JIRA cards integration:

currently I am part of two Atlassian organisations. When I connect my personal account in the team settings, I get to the “grant access” screen. I select “Organisation B” there - the organisation where I need to create items in. Unfortunately, both instances are added anyway with “organisation a” set as default. Then, I use the “active instance” picker to change to “organisation b”.

When I now try to convert an object in to a jira issue, “organisation a” is still targeted.

I don’t know whats going on and how to troubleshoot this issue. 

Did somebody encounter a similar problem?

 

HI

@Jan Malte BERG 

Do you have free or paid plan?

Hi ​@Qasem O , it is a enterprise plan