Skip to main content

Hello!

I hope whoever is reading this is doing well.

So a project I created on Miro has been deleted, and I can no longer access or recover it myself. I’ve submitted an urgent support ticket through the Miro Support Page. I’m on Miro’s Business Plan.

This project was meant for my university professor, who couldn’t access it. It’s a super urgent issue for me since my academic standing depends on it, so I wanted to ask: how long does it usually take for a ticket like this to receive a response and be resolved?

From what I understand, there’s no other way to get in touch with customer support - there’s no phone number, right?

Many thanks in advance,

Hi ​@sadegm15 — totally understand how stressful this must be.

 

For Business Plan users, Miro support typically responds to urgent/critical tickets within 1 business day, often faster depending on ticket volume and time of submission. Since you’ve already submitted the ticket, that’s the best step — support team will prioritize it based on urgency.

 

In the meantime, if you still have any board links or email invites, don’t delete them, as they can sometimes help the support team recover content faster.

 

Fingers crossed for a quick resolution!

Terms & ConditionsAccessibility statement