I have since downgraded my account to the Free one for several months now and yet I still get charged $20/ monthly.  The site is impossible to navigate when it comes to understanding why I am still being charged and there is no support, except this community site, without being a paying customer.  This is starting to feel like a scam now.  Can someone please get back to me?  I have logged in and left this comment under my account, so you should have my account details.