Ask the Community

Recently I noticed that 2 boards switched to read-only mode. Why so?    

Hi  I used miro in a university course. The board we used was made and shared by the profesor. Now, after finishing the course I want to download that board or save it a duplicate miro - one in my account, not as shared file. This gives me the possibility to keep editing it or add comment to myself and not lose this file. Is it possible to duplicate a shared miro board to my account? Thanks in advance

Hi, guys! A guy from my Team accessed my board and afterthat I’ve tried to change some features due to get back my board. Then, I blocked myself to edit the board and so I had to ask him to authorize me to edit. Now, what I have: he is the owner board and I can change any feature. I can remove myself from the board but I can’t remove him. I have a Free Plan. What I have to do? Help me!!! Tk you!

Hello everyone.   Help me please, I cant get invoice for subscription update.

Hello friends. By change I realized that by doble-clicking on an item in presentation mode I can zoom on to it. However once done, I have no idea how to get back to the normal presentation format. Sombody can help? Thanks, h.    

Hi,   When using voting are the votes anonymous?   Thanks in advance

Today I noticed all the contents had disappeared when I accessed the boardWe must get this data back because the next workshop will be held at 2:30 am June 4 (GMT).I have already emailed the support team, but the autoreply said “we have to go through the ticket queue one by one - this delays our responses at least by several days.”Does anyone have advice for this? Nozomi

Hi, I currently have the Consultant plan with my clients but I don’t see the difference between the ‘unlimited anonymous board editors’ feature on the Team plan and ‘full-access for occasional users with day passes’. I mean, If I use the Teams plan, my clients can access their boards/projects as anonymous editors instead of one-day editors (day pass) with the same privacy and secure workspace. I don’t see the value in getting the Consultant plan when the Teams does basically the same and bit cheaper.  Could you please shed some light? 

I want to remove text from a batch of cards - is there a shortcut for this? Is there a shortcut to quickly remove text from a single card other than clicking on it and removing it?

Hi I’m having multiple issues and wan’t know where to record as a bug. For example attempting to group an extracted ppt slide to a frame so I can have it in the frames list - after between 1 and 20 attempts including thisngs like adding and deleting a spurious shape, switching from app to web page or other random things it will let me group. Moving around icons I know are on the board don’t show up, but are there if i open another browser tab

A coworker has paid for a Team account, and invited me to join.  I joined, but am not able to enjoy features such as exporting a PDF at high quality and video chat (I’m prompted to “upgrade” in order to use the features). Is there a way to make sure I’m actually occupying a “paid seat?”  How can I unlock the upgrade features?   Thanks!

I have a small Miro team using the Team Plan. We have some collaborators that need to have editing rights to the boards for about 1 month, then after that it is not needed.  I don’t want to necessarily get a Business or larger plan to just make use of Day Passes.  We have paid for a yearly subscription up front for existing team members. I have no seats left. Can I add more members but on a monthly basis? Or will it force me to add yearly since we already have others on yearly? Regards!

Hi, Support, My friend Ilia invited me to use Miro and I joined his “Team” without knowing it. Today, I upgraded my plan to 2 members and wanted to create my own “Team”. But once I left Ilia’s “Team”, every board that I worked on disappeared. And my Miro subscription is gone also.  How can Ilia send those boards back to me?

I was invited to an exploratory project/team to get to know Miro. Based on that experience, I am planning to use it to facilitate a workshop with a different team shortly. I drafted the board, and now that I’m ready to share it, realize that its part of a different project/team than the one I intend it for. My institution has not yet jumped on the Miro bandwagon, so I cannot upgrade my plan in order to create a new project/team. Nor does it make sense to invite the workshop team into the distinct project/team in which the board was created. Nor can I delete the existing project/team (of which I am a member but not owner).  I’d like to start a new project to share the board with the appropriate team. Is it possible for me to leave the project/team I’m part of and take my board content with me?      

Disclaimer : I use miro app on phone (Android)    So today I just found out miro and decided to make my school assignment with it. But when I finished it I don't know how to send my mind mapping via email. I do know that's you can invite by sending someone an email. But what I want is a jpg mind mapping form. I already search it on the internet but it didn't gave me a solution. Please help me out😓🙏

Hello Team I am planning to take membership as consultant.  I do lot of workshops and members change every weekly. When I purchase plan it shows it change me based on total number of user base price. E.g. If I have 3 members then it’s charging me 12*3= 36 USD per month, I think it’s super costly. Or Am i reading something wrong. Why I have to pay monthly charge for member who will just show up in on meeting? Please advice -How i can take membership where I can pay monthly basic and not on per user basic(as in my case users are dynamic -changes every day)..

I would really like to add swimlanes to the Kanban. I would be able to get rid of external roadmap tools that I currently have to link out to. Right now we still use Roadmunk because I can break the release schedule up by product using swimlanes. I cannot do that in Miro. Thanks!!

I have some Cards on my Miro board that have an arrow at the bottom of the card. If I click the arrow the card goes to full length to display all the text on the card and the arrow goes away. How do I get it back to have the arrow?   I like this because the card size does not grow even though I add more text.  I can not figure out how I got the arrow at the center bottom on the border of some of the cards in the first place. If I place a brand new card it does not have the clickable arrow.  

On the template, there are only 3 columns but I would like to add more (and then more rows under each column). Please help!

Why is it that whenever I copy text in Miro and paste it into another application it always comes with a grey background that I can’t seem to remove? I often want to pull pieces of our notes out of a board and put them into another document, but the formatting always includes this grey background, and I can’t figure out how to get rid of it. 

Can I select and merge three sibling nodes so that the various points appear as a list in one single thread source? I tried selecting them with Ctrl-G (Grouping) on a PC, but no luck. Thanks!

Out team worked for a couple of hours on a mind map, and then the nodes have created additional random leaders/tree lines to an arbitrary point on the whiteboard. We are unable to select /delete whatever the thing is that the leaders are going to. also some node have just lost their leader / connectors

Hi all,  I use Miro with Zoom to run remote workshops. As I’m using Zoom, I don’t want to use Miro’s video and mic feature but recently when I share my screen these pop up and start running automatically creating an echo and awkward moment while I try to stop the Miro video and mic.  I never had this problem when I first started using Miro, then I experienced it about a month ago. Then it stopped and recently it started again. Is anyone else getting this issue? Will Miro fix this bug? I want to share my screen without Miro’s mic and video feature automatically running! 

Hi Miro squad. Recently Ive noticed that any SVG’s imported with a gradient in no longer work, it just converts the grad into a flat shape? Does anyone know why this might be happening? I can still copy and paste old svg’s from other boards and they work, any new ones import do not work. I’ve compared the code of the SVG’s between new ones Im making and older ones that used to work and there is no difference. In fact older SVG’s which Ive been able to use in the past with Miro, now do not import correctly, so it must be a Miro processing thing.  Can anyone from Miro HQ help or are there any other users finding the same issue?

Dear Miroers, How can I open a board in my Miro Desktop App, when that board has been shared with me for editing via a public share link and not by adding me as a team member? (This post seems to handle a similiar issue: https://community.miro.com/wish-list-32/open-desktop-app-from-web-browser-1357) Thanks for your hints! Best, Benjamin