Hello! I didn’t found any informations concerning my problem. Maybe can somebody help me to solve the following problem. I saved different custom templates in the category “personal”. normally I had no problem to use them. But now I can’t klick on “use template” with the App on my Mac. On my iPad its works… The Bill is payed :-) Any Idea how I can solve that? Thanks!
Best answer by Vicky Bevan
View originalHi Jean-Claude,
I’m having the same problem today. Usually it works but today I cannot use any custom templates in Personal or Shared. I can create new custom templates and edit them but I cannot use them.
So it seems like this is not a problem we can solve but perhaps a new bug?
I’m using it in Chrome on MacOs.
I hope it is fixed soon.
Hi Vicky,
yes, it is exactly what I mean!
I just sent a Support Request from inside Miro as well.
Let’s hope we get a solution soon. :-)
Wow, the Support Team is super fast in replying!
I'm afraid that currently, you cannot use custom templates due to a bug on our end. The good news is that the team is already aware of the issue and is currently working on a fix for it. We're bringing our sincere apologies for all the inconvenience it causes!
So we should soon be able to use them again - yay!
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.