Ask the Community

I tried to use the voting feature several times in the past 2 weeks, but found it is not usable due to the following issues:‘Save vote for later’ cannot be updated as any changes are just ignored or the save-for-later button does nothing when clicked the second time (sometimes changes appear hours later) Voting does not start for all team members on the board  Previously set voting area often appears at another place (even when I set up the vote on the fly) Some team members could not end the voteYesterday I had to set up 6-7 votes until the intended 3 votes were done. In  the end I gave up and reverted to dot voting.I really love the feature, but in the current state is is unusable.

Hi Team Currently having issues exporting a large board via vector. The image quality is just not there and the words are not legible. Please help! any and all hacks welcome. KindlyH

It seems like people would be using the app for very private information.  So, I am not understanding why people can not sore their data locally.There are companies that have Software as a Service models, but still allow you to save all of your work on your own hard drive, and not on their servers.Does anyone have any insight to this?Thank you.

I am noticing that the colors of most image files that I upload onto Miro are noticeably darker than when I view them on Photoshop or Preview. Is there any way to resolve this?

I am working on a customer journey that will use the same stickies I creates in an affinity diagram project board, is there a way to use or import the stickies from one board to another?Thank you!

Hi, I would like to have the default setting below to access all boards in a team. However, I would like to invite another user not in the team to have edit access to a board but not see other boards in that Team. Is that possible?  

Hii All Is it possible to export as a example all pictures and text from a Miro board to a file-folder local on my device? i just saw that you can use the frames/screenshots or vektors to export… :/  but if i use more than 50 images as an example in the miro board and i have to export all images at a later time, this won't work? Best GreetingsDave

TL;DR:  I would like to connect with anyone familiar with very complex account/team structures with a lot of temporary users and complicated security and permission needs. I am a consultant working with a very large global NGO to help them migrate the bulk of their training and capacity building work onto Miro.  We are designing and building an integrated web of boards (at least 50 at current count) that will serve as synchronous/asynchronous community hubs, university learning management systems, conference launchpads, and many more.  These boards will be used by thousands of people within this NGO’s network to varying levels and over various periods of time, and the needs for security and access permissions are extremely complex.  This scenario does not fit well into an existing account structure, and we are trying to strategize how to best structure their account, teams, boards, and users to serve these needs.   If you have any experience that might help us navigate this maze, I’d l

HI,Is it possible to email a PDF document into a board? When we place orders on suppliers we email them a PDF purchase order. We would like these PDF’s to appear on a Miro board to help manage deliveries.Is this possible without manually dropping the PDFs onto the board? Many Thanks  

I have been trying to export the frames but the file option to export into JPG images is not available the only option is save as “all files” what does not work.I have a free account.How can I do to solve this problem?Thanks 

This is very important for me because I am looking for ways to speed up the board loading time. I thought that reducing the start view area would help. I hid the frames outside the view area. But even within the same session, once I save a new “start view”, if I click to “set start view” again, it shows a different area, much larger than my working space yet often excluding parts of the hidden frames. There doesn’t seem to be any logic in the way it shows. And if I reload the board or go to the dashboard and start the board from there, “start view” is again something else, not what I saved.Have a look:https://www.loom.com/share/d264286d50f943f7bb22e09297adb1cc

I have made a Miro board with iFrame embedded links of shared Miro boards.  When I first made such board, I can access to the shared Miro boards by clicking iFrame embedded links.  But after rebooting the board and click on the link, I got 404 error.  Are there any advice on solving this problem? I appreciate your help. 

Hi - How a can we invite people within our company to a specific board without inviting them into our Miro team? We have just moved to an enterprise licence with SSO sign in, we have a lot of boards we don't want everyone in the company having access to.

Hello,sometimes in post-its, the words have bad breaks…Is there a feature for hyphenation?Greetings,Fabian 

Привет! При попытке входа в аккаунт через Google в приложении Miro на Mac, выскакивает вот такая ошибка.Переустановка, обновления не помогают.Как решить? 

Full license user appears only as the guest editor while others that got the same invitation to the board appears as the Full license users. The invitation was send from the external user. What might be the problem?

I have a weird issue with font sizes. I created a grid of 2x2 and put in text in the left most column. Font size is 18. Then I placed a shape in the other column and entered some text. Since it wasn't readable I enlarged the font. This led to the picture below.It looks okay, but “department 1” in the grid is font size 18, while “trigger” in the shape is font size 288. When you look at the picture, it doesn’t seem to be a big problem. But the arrow at the right of “trigger” is the maximum size I can get. If I change the text in all boxes to 18 and zoom in, I do get arrows that are discernible. But the smallest font I can use for the grid is 10 and then “department” shows about 10 times the size of “trigger”.The behaviour is consistent on this board, even when I draw a new grid, but on one of my other boards this is no problem at all. To add to the strange behaviour, when I copy from the ‘good’ board to the ‘strange’ board, I get a very small grid on the ‘strange’ board. After enlarging

Hello--I a wondering if anyone knows of any great courses to train facilitators? Just thinking in future would be good to have a resource for training new UX and product people to learn key techniques for facilitating Miro workshops.Thanks.

The text in my shapes on a process map disappears.  When I enlarge it the text show up uut completely disappears when I reduce the size.  

Como mudar nome da equipe?

Can i change my edu email to other email address in Education team? Specially when my Education team validity expires. Thanks 

Добрый день!подскажите, как выгрузить mind map в csv или любой другой формат (xml, Json) с сохранением иерархии.текущие возможности выгрузки в csv позволяют выгрузить только все элементы в одну колонку, без сохранения связей между ними.подойдут любые обходные пути выгрузки, главное чтобы сохранялись связи и иерархия элементов. 

How do I remove the constant marketing telling my students to sign up for Miro. I would like to let Miro know that it is very intrusive and confusing to my students, to the point that I might start looking for something else.  I have enough to do without explaining to my students over and over that it is not necessary to sign up. It uses up precious time in my training classes. I don’t mind having it there, but I do mind not being able to dismiss it. Add a “not now” button so it goes away.

would like to not to show the popup of [get miro app] for viewer.we are using to share idea in japan who can not read english.this popup make people to refuse to use the service.

Hi,A new user was incorrectly added to our team account then immediately removed a month ago. This still generated a pro-rated charge to our federal government payment card. No response via email, customer support portal, or their phone number after various messages / phone calls. After 3 weeks of the pro-rated bill - our card was charged - still no response from Miro support at all. Anyone know how to get in contact with them or cancel an account?