Ask the Community

I can't open any of my board in safari and this is what is written. App initialization failure: Loading chunk 23570 failed. (missing: https://mirostatic.com/app/static/surface-bundler.e404bc67a7bad139.js). what should I do? ​​​​​​​the app doesn't work either. it makes my MacBook bug! 

I have a user who changed their name.  They needed access immediately and so I gave them a license but want to merge the two into one so they have access to all the boards they created in the previous name/email.

I set up a voting session and started it.All the people that were supposed to vote say they did vote, but Miro says only 13 people have voted. It should be 16. When I expand to see the names the ones who voted, I can only see my name and one more user. I am wondering how can I see the names of everyone that voted.Even if some guests didn’t add names, shouldn’t they appear in the list as “anonymous voters”?

A keyboard shortcut to turn on/off Frames panel, possible?  The Panel is always blocking the content when in use.  TIA.

All other topics seem old. Currently the play button in a presentation does nothing.  

Hi!  I go off the grid every Monday and yesterday was my first day to evaluate which apps depend on the cloud.  Unfortunately, Miro doesn’t seem to deal with this scenario very gracefully:   How does Miro support offline use?   I’d like at the very least, be able to view my boards read-only and it would be a bonus to create new boards offline to be uploaded and seen by my team later.

hello there! Having a lot of travels, so I have to use miro often without internet connection. How can I do that?

HiI am using the Miro Organizational chart template and would like to embed images with the name blocks so if they shift, the image shifts too - much like a comment would.I started by linking images i.e. dotted line but i just end up with spaghetti if the org chart changes. Any help would be really appreciated. Thanks 

I had this problem before  and i was luck to click the back button and wait  and it got fix , that was nightmare, today it happened again and guess what this time i couldn’t save it reverse it all layers messed up and now i dunno what to do with it 2 years of work goes to trash. I dunno what to do, very disappointed Posted on 21 Sep 2025, 00:19update , entire board shifted , going back to history trying different timeline to roll back, no helpall events recorded in history shows my bored shifted. can someone help please ?

I am considering using Miro for the creation of a visual-based interactive module handbook (in standard A4 landscape format) to supersede current frustrating processes using Word or InDesign.I have created a test version that can also be exported as a PDF to satisfy our VLE and accessibility issues.Creating frames for pages seems to generate a TOC of sorts that can be presented to students straight from the board and from that point it would become a live (locked and comment only) version for students to engage with. Any help or guidance would be much appreciated. 

Hi all,I’m trying to create a plan in Miro using Jira cards. I checked the documentaton at https://help.miro.com/hc/en-us/articles/360013463739-Jira-Cards-FAQ and edited Target Start & Due Date as per the guidelines. Still Miro do non show any update for Start Date and End Date.Anyone with the same issue that got it solved?thanksSara

I am able to go into Frames and edit the ‘New Frame’ text to something else. BUT, when I navigate away from the board, or refresh the page, the new frame name I entered disappears. When I add other components and navigate away from the page, everything saves. Only issue is the frame name not saving. This is only happening for one of my boards.

GANTT Chart Template - How do I change PHASE names? Everywhere else I just click on text and can change it. When I google search it says to click on the phase name and change them but this does not work. Any help please? 

One of my boards, the most important one and where I keep the ENTIRE planning for a long story I am writing, is not opening. Not on my phone, not on the desktop app and not on the browser. I have tried reinstalling it and relogging, nothing works. I need to know what to do to get it back, because I need the information in the damn thing and can’t find where I can get help from the platform.That’s a screenshot of the error. No, the board has not been deleted, and I can’t make a copy of it to maybe fix the entire issue. Yes, I am getting nervous :Dupdate: yesterday I contacted support and asked them if they had any estimate of how long it might take for it to be fixed. They told me by today. 

Company shutdown and can't acess my account (SSO no longer exists). I’m still getting charged even though I can’t acess the account. How do I change my e-mail if I can’t login. 

I have shared a Space with another user but when she clicks on he link it just brings her to her own account 

Hi everybody,since a week or so I encounter the following problem on all (!) of my miro boards: The last letter or couple of letters of text inside text boxes is wrapped, like in this screenshot, the “e” is in the next line. The only solution to these linebreaks I have found so far is to manually (!) make the text field wider which is a total waste of time and also annoying. Has anybody encountered the same behavior and more importantly, does anybody know a solution? Thank you 

Hi there, I am a company admin in a Miro organization with multiple workspaces. Can I create a new workspace myself, or do I need to request Miro Support to create one? Thanks for your feedback.  

Occasionally, the undo button is just not there and Command Z does not work.Also occasionally copy and paste does not workAlso, occasionally you can’t bring people to youFinally, sometimes work just disappears.These issues are not caused by a change in my role on the board, they just stop working mid workshop.Miro is a great tool but these things are annoying. Why do these fairly basic bugs appear on the app and on chrome? 

Ive been trying to upgrade my account for over 24 hours now and have received this error no matter what i try to troubleshoot, ive restarted laptop, done incognito, cleared cache, tried in the app etc. and 0 luck. super frustrating and a turn off from the miro tool as a whole. anyone else having this issue????   

I am a student and I got to know about Miro’s education plan. I entered all my details and got an email from Miro that I have been shifted to the education plan but my miro account still asks me to upgrade to a paid version and does not allow me to edit a board. I have only one team and 3 boards in it. Appreciate any help with this. ThanksPra

The documentation on Docs says:You can also use keyboard shortcuts for block selection: press Escape once to enter block selection mode, then:shift + up/down -> expand your selection cmd + opt + up/down -> move your selection up and downI think this needs to be updated: the right shortcut for moving the selection up/down is cmd + shift + up/down. This might have been changed because cmd + opt + up/down wouldn’t work in Chrome browsers because it’s assigned to the

I am trying to embed Confluence page into Miro. Credentials are good I am able to embed a Miro page in Confluence Not able to embed Confluence in Miro I did try the Troubleshooting references and check the cookies and pop-ups settings.I faced different scenarios.In Miro, my magic link will first display my page and turn into a “You need to be logged in to view this page” In Miro application for MacOS, It will first load and give a preview of my page, and then switch to get “You need to be logged in to view this page”.  But on a web browser, I can see the page properly… sometime… very inconsistant.  Just did a refresh and I get the same undesired Confluence object…What should I do? 

Dear Miro Team,I am writing to you regarding the subscription plan. Recently I've found your wonderful platform. I've been testing it for a few months and it's perfect for me. As a Ukrainian, I found out that Miro provides free access to subscription plans for Ukrainians. I haven't purchased any of the plans yet.So I would like to know what I should do next and how to get those perks. Thank you in advance!Sincerely,Bohdana