Ask the Community

Hey Team, I really love the new Talktrack functionally - great idea & implementation.The one thing I am missing (or not seeing) how can I download / export the video I have created?Is there any onboard functionality I do not see?Or does somebody has a shortnotice hack for me how to download the video including sound with loosing quality by screenrecording?Thanks so much for a quick help!Best Viola

Hello,I changed my e-Mail adress. Now I can login with both adresses, but the new adress doesn’t support my starter package, just the free version. I don’t need my old adress any more, only the new one with the paid Starter version.My new e-Mail adress is: edumayrei001@fh-kaernten.atthank you for your support. Kind regards ,Reini

I and 3 other students created a miroboard. A prof put us into a team board, and ever since then we cant access our original board. It keeps telling us to request permission from the host, even the host. If we send requests, they don't show up for the host. Is there any way to fix this?

Hello, some time ago I heard that Miro team is offering a free subscription plan for `Ukrainians. I am a student teacher from Ukraine and I used Miro for my classes, and I see this as a golden opportunity

I have a full license but have a problem with a Miro Board that has been shared with me. I am trying to export part of the file to save as a jpg (that can be zoomed in to view). Basically I want to save the one portion of the file as an image to share with the team/ eventually upload the jpg to intranet but I am unable to do this. 

The right click grab and throw is somewhat useful but I am looking to have Miro behave like other applications when it comes to using the mouse wheel.  Mouse Wheel up/down - scrolls horizontally up/downShift + Mouse Wheel up/down - scrolls vertically left/rightCtrl + Mouse Wheel up/down - zooms in / outIt currently behaves like my Ctrl key is stuck and only zooms in/out, which is really annoying. Is there a setting to make Miro behave like other applications WRT scrolling? 

When will the recording of Ethan Mollick’s Canvas 25 keynote be made available?

Hi Miro Team,A couple of weeks ago, I submitted a request for the Education Plan, and I’d like to check on its status. I’ve already started teaching a few classes, and the features included in the plan—like unlimited private boards and timers—would be really useful for me right now.Could you please let me know how I can track the progress of my application? And if there’s any information I could provide to help speed up the review process, I’d be happy to share it.Thank you for your help and time!

After i end any drawing on a board, final image became higher on a screen.  It works wrong with all instruments: select, pen, smart drawing…But outside the board, in menu, settings, other places… no problemsHow to fix it?

Hi, everyone! Recently, I encountered some strange cursor behaviour. There is a significant distance between the cursor and the working area (the actual click/selection position). I'll add a screenshot for clarity. I noticed this behavior in the web version. I haven't checked the app yet. Could anyone tell me if this is a bug or if there is some strange setting that changes this distance? 

I wonder why the sticky notes look like this now. I refreshed the browser (Firefox), reloaded the website, cleared the Cache. Nothing seems to help. Does anyone has  other ideas?All other items works fine.  Kind regards,Andre

Hi - I’ve not been able to add a Frame to my Miro using keyboard shortcut F or the Frame icon from the Creation toolbar.  What I’m getting is a Screen.  Is anyone else having this issue?  

Hi, I am trying to delete a column in a table. But when I click the column and the 3 dots and select delete column, i get the unmerge cells to delete prompt. And then when I unmerge the selected cells and try to delete, i get the same prompt. Any clues? 

Since yesterday morning I've been trying to access my Miro dashboard but it is on a perpetual loading mode. Does anyone know what I can do? Thanks!!

I am a company and the team admin in my Miro account.Meanwhile if one of team members creates a board in our team or space, I still need to ask him to give me co-owner rights to edit sharing and “copy from the board” settings.How can I get full access to every board created in our team?This is the purpose of an admin, no?

I’ve inserted a Table (not grid) into a board and I want some of the rows to have different background colors, but I can’t find a way to edit row (or column) styles. Please tell me if this feature is available or if I need to use a Grid instead, since that seems to have more style controls already built in. 

I was previously used a free account where I tried the export to Smartsheet feature, and it worked.Recently my employer got our team an enterprise version of Miro. I was able to successfully move over my boards to my new profile/team. However, when trying to export stickies to Smartsheet I get the following error when attempting to connect to Smartsheet: A different Miro account has already been mapped to this Smartsheet user. Please try a different one. If this problem persists, provide the following information to Miro support. Smartsheet user ID: undefined - undefined (Error: MSS-5003)When I login to my old profile/team, I don't see anyway to disconnect it from my Smartsheet account. In fact, when clicking on Smartsheet from the menu, it acts like it wants to connect for the first time.Does anyone know how to resolve this?

Hi Miro Community,I recently noticed an attempted charge on my account from Miro, but I’m not sure which account it’s linked to. This isn’t my primary banking account anymore, so there’s insufficient funds and they keep trying to charge me anyway. I was able to log in to two Miro accounts and deactivate them, but both were on the free plan anyway (and I had to sign back into one to make this). I didn’t receive an invoice for the charge, which makes me suspect it might be from an account registered to an old email address that I no longer have access to (probably from graduate school). Could someone guide me on:How to identify which account the payment is associated with? How to cancel the subscription if I can’t log in to that account?If a Miro Support team member could step in and help look up the charge using my payment details, that would be very helpful, as I want to make sure I’m not paying for an unused account. 

Dear Miro Team, My name is Natalia, and I am an educator from Ukraine. I use Miro very frequently in my work, and it has become one of my essential tools for teaching and organizing materials. I am writing to ask whether it is currently possible to receive a free subscription that allows creating multiple boards and customizing them fully. I am aware that such subscriptions are being offered to educators from Ukraine, and I would like to know if I am eligible and how I can obtain it. Thank you very much for your time and support. I look forward to your response. Best regards,Natalia natashasharafutdinova.a@gmail.com

Hey there!I'm from Ukraine💙💛 and I use a board for teaching my students. I wonder whether getting a free starter plan for Ukrainians is still possible. If so, I'd appreciate your help on how to get it. Thanks in advance.

Our current MFA is turned off. However, one existing user reset up his app and opted to engage in a MFA process. Now he needs to authenticate himself each time. Is there a way I can reset him as an Admin? I can’t seem to find any option to do so, if our overall Enterprise option is to have MFA turned off.thanks,Eyal

I recently upgraded from my free mirro account to the education plan but mirro is still telling my that I am still only allowed three boards? I thought the education plan gave more oppportunity and ulimited or more boards? I would really appretiate the help. I also tried to make a new team other than the one im currently in for another class and the same thing happened where it said I needed to upgrade to a payment plan despite being on a educational plan. Is there  any way to fix this? or get into contact w anyone?

how do i get the "copy of" auto text not to copy across from a frame - its irritating and time consuming removing the "copy of" text 

Hi there,I recently published a board so people within my team could view the board, however now I’ve realised this isn’t necessary. Am I able to unpublish it?

I am Japanese, so sorry if my English is difficult to understand.I would like to hierarchize the folders in the space.（I would like to store items in the space in folders and divide them into tiers.）Is there a way to achieve this?