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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,823 Topics
  • 26,272 Replies
7823 Topics
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Taiki MatsuiBeginner
asked in Ask The Community
no accses to board shared

共有されたボードへのアクセス権がない。リクエストを送信し、承認を受けてもアクセスすることができない。対処法を教えていただきたいです共有ボードにアクセスできません。リクエストを送信し、承認を受けましたが、まだアクセスできません。これにどう対処したらいいのか知りたいです。

444
T
3 months ago
L
LoicLeGrosFrereNew Here
asked in Ask The Community
Miro always asking me to complete the intro steps

Hello!Miro keeps asking me to complete the 7 introductory steps to create a team and a board… Is there a way to stop this? It’s REALLY frustrating, and even after following the steps, nothing changes 😭Thanks in advance for your help!

833
Eca
Mironeer
3 months ago
K
Kevin WisserBeginner
asked in Ask The Community
Kanban - Cards disappear

My team is using a Kanban in a slightly unconventional way, to manage our editorial calendar for our newsletter. The cards give us enough tools & space to host the article content.I’ve noticed that some of the cards (they tend to be repeat-offenders) keep disappearing. I have diligently combed through the board history and there is no evidence that someone is accidentally deleting them. The card will be created (or copy-pasted from a restored version of the board) and placed into the Kanban without issue and sometimes remain there for hours or days.Then, the card will randomly go missing again. At first, I thought it might have to do with the length of content in the card, but it has now also happened to items with very minimal (placeholder) text.Inquiring if anyone has any insight why this is happening and how it can be prevented.

371
Eca
Mironeer
3 months ago
D
DanikaNew Here
asked in Ask The Community
miro app on m1 mac grey screen

hello, with the newest version of the app, i cannot login to the miro app anymore. i choose SSO an I get the grey screen. I can login over gmail, but after the login i can only go “back to login” and get a gray screen again. please help, the web surface is good enough for me.

542
Eca
Mironeer
3 months ago
V
Vladimir_SonneNew Here
asked in Ask The Community
Parenting objects one to another

Hello! I’m making a very big mindmap and i have pictures that i’m linking with a dashed line to some nodes in my mindmap. When i add new nodes all construction of mindmap slides a little and my pictures which was previously aligned to text moves away from it. How can i make pictures snap to mindmap nodes so they can move together?

511
Eca
Mironeer
3 months ago
M
mishabramNew Here
asked in Ask The Community
Billing

Hello!This week I was going to cancel my subscription, but before I did it, the system attempted to charge me $10 for the new period (which was last night). I’m not going to prolong my subscription and now I cannot cancel my subscription. What am I supposed to do? Thank you in advance!  

351
Eca
Mironeer
3 months ago
D
Ditlev BornebuschNew Here
asked in Ask The Community
Super/Sub-script text

Hi all, Is it possible to superscript numbers etc. in any way? I would like to write some formulas in a board using the text feature, but I don’t see any way to subscript or superscript text. Best,Ditlev

1004413
Eca
Mironeer
3 months ago
S
SouthworthMaryNew Here
posted in Ask The Community
Please look at dark mode solutions

I have to use Miro at my company. I use Dark Reader in Chrome. Whenever text is in edit mode it has horribly low contrast. I have to make edits and click out to see if they worked right and click back in to continue.  The background is also still bright white in Dark Reader. Please consider Dark Reader compatibility and a dark mode for the desktop app. Thank you. Until then, thanks for the migraines.

2591
Eca
Mironeer
3 months ago
A
Alexander HolmströmNew Here
asked in Ask The Community
Working with custom templates

I have been using templates in a small scale for a while, creating personal custom templates.But I have some struggles how to scale this. How are you iterating on templates? When editing templates I see almost no board features at all. For example, Version history.How are you using custom templates when creating together, or creating new versions?I only really see one way to achieve this and that’s to have a creators board and do edits in this Board and replicate any latest updates into an actual template. Thanks for any tips on how you handle this

261
Eca
Mironeer
3 months ago
A
Ariadna SmirnovaNew Here
asked in Ask The Community
Russian Education plan account

Dear Miro Community & Team,I have an Education plan account and working with it is really amazing. Thank you for this opportunity!But i haven’t received any letters from you about the situation with closing and deleting account from Russia on 12th September 2024. I just read news and now I’m confused.Could you please explain one more time: will I be able to work with my dashboards after 12th of September? And if not, is there any another possibilities? Because my students love your service a lot.Thank you.

671
Eca
Mironeer
3 months ago
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lemniskataNew Here
asked in Ask The Community
Access to the Miro

I know that Miro is leaving Russia, but what should I do with my profile if I registered on the platform via an email that I made in Russia, but I never used Miro on Russian territory? In this case, will the platform lose access?

441
Maria Pedone
Mironeer
3 months ago
K
Kyle CrawfordBeginner
posted in Ask The Community
[RESOLVED] Copy/Paste Formatting (Ctrl+Alt+C/V) no longer working?

Did the recent (probably 2-3 months back) shortcut changes remove the shortcuts for Copy/Paste formatting?  In the right-click context menu, the copy / paste formatting shortcuts show...but they don’t appear to work.Are these shortcuts no longer valid (and just haven’t been removed from the right click / context menu) or is there something weird going on with my browser (Chrome - I don’t see any conflicting shortcuts)? If these were removed, they should be brought back ASAP -- this was one of my key user adoption tools to get people into Miro, as its a pain (multiple clicks) in PowerPoint. 

137013
Eca
Mironeer
3 months ago
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bradwalcherBeginner
asked in Ask The Community
How do you remove borders around text in a concept map?

The web product adds borders around text using the concept/mind mapping template arbitrarily and I can’t find a way to remove the border. So out of 100 nodes on the map, there are about 5 that randomly have borders around them. Help!

12877
Eca
Mironeer
3 months ago
C
CSMHNew Here
asked in Ask The Community
On free education plan but have been incorrectly charged

I’ve been receiving charges on my work purchasing card but am showing as being on a free education plan.I have been trying to contact Miro to ask how to resolve the charges but am not getting any response. Any advice would be gratefully received.Many thanks.

181
Robert Johnson
3 months ago
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Nat T.New Here
asked in Ask The Community
Board issues

As you can see for some reason the  board refuses to register anything I write in the area. Even if I move to a different place that issue persists. What should I do?

334
Eca
Mironeer
3 months ago
T
Tomasz KozeraNew Here
asked in Ask The Community
can't save edited custom template

I’m exploring custom templates. I noticed that when I edit a template, all of the UI disappears. Here’s a simple template in edit mode:  When I change it, there’s no feedback about it being saved. So after several seconds I close the window. Then when I try to use the template it’s still using the initial template, rather than the one after my edits. What am I doing wrong?

111
Robert Johnson
3 months ago
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Débora MoninBeginner
posted in Ask The Community
Display text when running mouse over

Hi, I would like to know if it’s possible to add extra text on another text and show it only when you run your mouse over it, a bit like alt text. It’s mostly to avoid having too much on the Miro board.  I hope it’s clear enough and thanks in advance!

8333
Eca
Mironeer
3 months ago
A
Andrew CheuNew Here
posted in Ask The Community
Another Request for Video Capabilities in 2024

VIDEO PLEASEWe desperately need the capability to locally upload a video file whether mp4 or mov and playback on the boards.Most of our presentations contain animations for both traditional Arch Viz as well as animated diagrams and interactive video. We love the ability to use the boards as slides in presentation mode, but typically we will have to migrate to Powerpoint, Figma, or even Mural because Miro does not have this feature. Mural being a similar online whiteboard collaboration tool allows you to drop any mp4 file up to over 50 mb. This is extremely useful when we are redlining and reviewing work from animators in addition to still renders.It would be great to show to clients and our other internal teams that Miro can be a solution at all phases of a project and not just for static collaboration.

301
Eca
Mironeer
3 months ago
Vlada
Mironeer
VladaMironeer
posted in Ask The Community
How to place a video on a Miro board

Hey there!Looking for a way to place a video on a Miro board? You can upload the video to a video-sharing platform (YouTube, Vimeo, etc.) and simply paste the video link on a board using the shortcuts Ctrl/Cmd+C/Ctrl/Cmd+V. The media will be displayed right on the board!  Please keep in mind that the visual preview is only shown if the source service settings allow it: private videos are not displayed on Miro boards but you can go to the video source.

8566230
Eca
Mironeer
3 months ago
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Michael OberhauserNew Here
asked in Ask The Community
How do I help my colleagues get set up?

I recently purchased the Starter Plan for my team. One person on the team was already using Miro, so getting her set up was easy. However, when I sent invitations to my other team members, they had to create accounts for themselves. When my boss created her account, she wasn’t able to see that she was connected to our Starter Plan at all. What are the steps for getting everyone set up? I’m having trouble finding them in the many, many FAQs on Miro!

61
Eca
Mironeer
3 months ago
U.A.Kopitina
U.A.KopitinaBeginner
asked in Ask The Community
How to fix "Please authorize your OneDrive account"

A few days ago it worked ok, thought I often had to unlock OneDrive and to reopen Miro.But now Miro still asks for authorization even when OneDrive unlocked.I tried to reinstall and reconnect OneDrive in Miro profile settings, but it doesn’t help :(I can see the list of files, but cant upload them or open “Personal vault”   

613
Eca
Mironeer
3 months ago
K
Kevin ErnstNew Here
posted in Ask The Community
How can I delete my account

Hello.I created  a new miro account using my work email address today.  I wanted to try out miro for work.I believe our company actually has bought the software so how can I delete my personal account so that I can recreate a new account for work using the same email address?I only created the account today so I do not have anything that needs to be saved.

218122
Robert Johnson
3 months ago
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Slawek DejnekaNew Here
asked in Ask The Community
How to NOT share all boards with the external users

Hi,We are on a Starter plan and we have noticed that if we share a single board with the external users, those users can see all boards in the team rather than just the board that was initially shared with them.Is there a way to stop it give the current Plan we are on? That is very insecure as those users have access so many information.Thanks,Slawek

263
Eca
Mironeer
3 months ago
D
Dariya PyatinaNew Here
asked in Ask The Community
The board doesn't work

Hello! One of my board doesn’t work: loading is endless. I tried to copy this boad, but faced with the same problem. What can I do for solution?

202
Eca
Mironeer
3 months ago
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Coté Durán NNew Here
posted in Ask The Community
Jamboard import for free accounts

Hello everyone!Just passing by to ask a (sort of silly) question. I’d like to import my work in Jamboards but one can only do so if you have a paid account. I wonder if I could pay one month subscription, import everything and if then after cancelling my subscription I’d still be able to see my content, or if by cancelling the subscription I’d also lose my boards.  Could anyone help me with this?  Thanks!

544
W
3 months ago
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