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User is not receiving Board Invitation Emails

  • July 1, 2026
  • 1 reply
  • 0 views
M

Hello, 

I am working with a user who is not receiving board invitations via email. 

Things to note:

  • Both the user and I are members of the same ‘Team’. 
  • Both accounts have an enterprise license. 
  • I am using the blue ‘Share’ button within the board to invite the user as an ‘editor’. 
  • Other users are not having this issue. 
  • Emails are not going to spam or quarantine as there is no trace of the email in our system. 

 

    1 reply

    Eca
    Mironeer
    Forum|alt.badge.img+5
    • Eca
    • Mironeer
    • July 1, 2026

    HI ​@Max Morel,

    Thanks for providing those details and the troubleshooting you've already done.

    Since the invitation email isn't appearing in your mail system at all and other users are able to receive invitations without issue, I've converted your post into a support ticket so the team can investigate further.

    To help with the investigation, the supports may ask the following:

    • The email address of the affected user (via the support ticket, not publicly in the community).
    • The URL of the board you're trying to share.
    • Approximately when you last sent the invitation.

    The Support team may also ask you to CC the affected user for security policy reasons. If so, you can do that as instructed in the email they send.

    These details will help the Support team review the invitation and email delivery logs.

     

    Eca :)

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